This document provides a summary of Francesca Freeman's work experience and qualifications. She has over 10 years of experience as a Systems Analyst for an automotive data center, where she efficiently solved issues saving billions in revenue loss. She also has experience providing help desk support and customer service, including over 200 calls per day as a customer service representative. Her education includes courses in computer science and healthcare fields.

1. FRANCESCA FREEMAN
Eastpointe, MI 48021
Cell (586)-260-5701 • francesca91@hotmail.com
SYSTEMS ANALYST
After two years working as a computer operator, promoted to systems analyst
position in an automotive data center for ten years. Efficient in solving batch
jobs, disaster recovery and network issues saving billions in revenue loss to
automotive data center and dealerships worldwide. Help Desk Support to
provide staff and users with password and network issues.
REVELANT EXPERIENCE
St John, Harper, Hutzel, Karmanos,Detroit Receiving
Eucharist Minister ofService, 2012-Present
Provide communion and prayers to patients, family, friends and staff. Initiates
appropriate referrals to the chaplain concerning request to see a priest for
confession and anointing of the sick. Respect patient’s confidential information
and abide by HIPPA rules and regulations. Provide Our Daily Books and
Rosary.
Mobilex USA, Southfield, MI
Customer Service Representative, Call Center, 2009-2012
Multi-tasking over 200 inbound and outbound calls while dispatching
radiographers to hospitals, nursing facilities and home locations. Purged films
and prepare for interpretation by a radiologist. Assisted nurses with medical
terminology orders. Scheduling patients x-rays and ensured accuracy of medical
records.
Ford Motor Company., Dearborn, MI
Systems Analyst Data Center, 1998-2008
Monitor computer systems performance to ensure proper operations in Central,
Eastern, Mountain and Pacific Region. Analyzing network failures to minimize
outages and interruptions. Maintained tape vault operations on daily basis to
avoid data lost. Review and analyze computer printout barcode labels and
reports for consistencies before distributing to supervisor in the warehouse.
SKILLS:
Mainframe Computers
Desktop Computers
Help Desk Support
Multi-line Telephones
Customer Service
EDUCATION
The Circuit Certificate
Michigan Works
Resume Development
Interviewing Techniques
Transitioning Employability
Job Search
Social Media
Certificate Achievement
Minister ofService
Detroit Catholic Pastoral
Alliance
Certificate Completion
Phlebotomy Technician/CNA
Health Care Solutions and
Career Group Detroit, MI
Completion Courses in Visual
Basic, C, CTT, Business,
Philosophy, Human Anatomy,
Biology
Marygrove College, Detroit, MI
Associate Computer Science,
Henry Ford Community
College, Dearborn, MI
HONORS AWARD:
Archdiocese of Detroit
Extraordinary Eucharist
Minister of Service
ORGANIZATIONS
Friends of the Sick, Sacred
Heart Church, Detroit, MI
Life Directions, St Anne
Church, Detroit, MI