1. S A Y E D M O H A M E D M O U S S A
Khalifa st ,Abu Dhabi ,Emirates
Mobile: 0562706217
E-mail:sayed_moussa2003@hotmail.com
E-mail: sayed_moussa2003@skype.com
OBJECTIVE
I am seeking a position in reputable company where my background and experience can
be well utilized.
EDUCATION
2006 Higher inistitute for social work Cairo, Egypt.
 Grade:Pass
SKILLS
Computer Skills:
 Very Good Knowledge of office.
 ICDL certificate from unisco
Language Skills:
 Native language Arabic
 Very Good command of both written and spoken English
EXPERIENCE
Current Job: Banque Misr in UAE
Job title: Call Center Agent. ( July-2014 TO Now )
Job Description: Service customer inquiries, determine customer needs and provide solutions with
regards to their banking requirements –achieving the target- Activating ATM Cards-Using ( DCMS –
Flexcube) system.
Employer: Tarek Nour communications.
(for Advertising and TV Channels)
Job title: Executive Adminstrative . (FEB-2012 To 2014)
Employer: Trust car Rental.
Job title: Executive Adminstrative. (JAN-2009 To JAN -2012)
Job Description: Meeting arrangements, preparing reports, customer relations, work well with all levels
of internal management and staff, as well as outside clients and vendors, filing , E-mails
Employer: Middle East Company For Chemicals.
( Pharmaceutical distributor )
Job title: Sales Rep, ( OCT-2006 To DEC-2008)
Job Description:
 Open new markets by Convincing Pharmacists to deal with my company .
 Negotiating the terms of an agreement with a view to closing sales .
 Follow up the deals to handle any problems if found.
 Training
Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training:
Developed Language and Computer Skills
Enhanced Presentation & Project Development Skills

2. Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business
Correspondence and Report Writing.
Communication skills(C.S)
Provided by dale Carnegie training(T.C.T)
Training
1-Build Greater self-confidence.
2-Strengthen people skills.
3-Enhance communication skills.
4-Develop leadership skills.
5-Reduce stress and improve our attitude.
Sales Course.
Provided by dale Carnegie training(T.C.T)
Human Resources Management Certificate HRMC
through this certificate I have got the methodology and the practical experience and practicing of
formulating, designing and implementation of the following items:
1 - Formulation and implementation of the company's vision & strategy:
• company's vision , mission , values , long range , middle and short range objectives ,
S.W.O.T analysis and strategic alternatives analysis.
• Strategy implementation
2- Designing and drawing of the organizational structure:
• traditional hierarchy structure and team work organizational structure
3- Job analysis and job description:
Job analysis:
• Designing a job analysis questioner for Collecting information on jobs and the qualifications
of the right person to doing this job ( job specification )
Job description:
• formulation The traditional job description sheets and the modern job description ( key
results job description )
4- Human resources planning:
Making the human resources plan:
Determining the supply and the demand of human resources in the future and choose the right decision
to overcoming the human resources gap or surplus
5-recurting, selecting, placement, orientation:
Designing of the recruiting integrated system whish is consists of:
• Human Resources recruiting plan
• Designing of the recruiting advertisement
• Interviewing skills
• Placement system
• Designing of the Orientation and socialization programs for new employees.
6- Learning and Training:
• Training needs assessment ( performance gap )
• Designing of the performance based training programs ( P.B.T).
• Designing of training results evaluation program.
7 – Compensation:
• Jobs evaluation
• Designing of the Compensation integrated system
8 – Performance Appraisal:
• Designing of the 360 performance appraisal system
9 –Occupational Safety and Health Program
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3. • Formulation and implementation of the integrated program for safety and health
INTERESTS
Football, reading, and traveling
PERSONAL INFORMATION
Date of Birth: 11/6/1984
Marital Status: Single
Military Status: Exempted
Nationality : Egyptian
Residence status: Resident
Documents, Certificates and References are available upon request.
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