Solution Resources is a human resources consultancy and talent acquisition firm specialized in recruiting banking and financial services professionals. The company was launched in 2005 in Dubai and opened an office in Bahrain in 2008. It recruits candidates through an online system and social media and holds resumes of 20,000 bankers. Solution Resources works as an in-house consultant for several major banks, designing recruitment strategies and handling hiring. The company is led by Managing Director Samar El Gazar and has additional managers overseeing talent acquisition and marketing.

1. Solution Resources
Human Resources Consultancy & Talent Acquisition Recruitment

2. Solution Resources Locations & Services
o The company is a Human Resources firm specialized in the selection and
placement of talents banking and financial services professionals at talented
senior levels, additionally offers HR consultancy.
o Our specialty in the world of banking and finance alone gives us a great
advantage over more broadly based employment and HR consultancy service
firms. We feel it is more important to our reputation and the high quality
services we offer to be expertly qualified technical and management
specialists in one industry.
o The company launched early 2005 in UAE Dubai Knowledge Village
(TECOM)
o In April 2008 a strategic decision has been taken to open a branch for the
executive talent recruitment business in Bahrain Financial Harbour.
o We are passionate about what we serve, partnering with organizations to
generate win/win solutions that will be beneficial to all parties concerned.

3. Statement, Objectives & Team Values
Mission Statement
We believe that consistent, ethical and quality performance with our customers,
and community will result in loyal, long-term relationships.
Goals & Objectives
To become the provider of choice for all of our customers.
Team Members Values
o Our team members are qualified, trained and experienced to meet the
requirement of our customers. The following values represent what we
believe in as individuals and as a team, and how we aspire to interact with
our customers:
o We provide Leadership as a company and as individuals – Our Company’s
leadership is founded on talented employees effectively applying advanced
technology and sound business management. We add more value at lower
cost with faster response. We lead through our competence, creativity and
teamwork.
o We deliver Customer satisfaction with Quality - We are dedicated to
satisfying our customers. We believe in respecting our customers, listening
to their requests and understanding their expectations. We make every effort
to exceed their expectations in affordability, quality and on-time delivery.

4. Company Database & Sourcing
o HR Talent Recruitment on line system - Taleo Business Edition - which is
the right foundation to recruit candidates by using our sourcing strategies that
deliver ROI.
o We hold (20,000) professional Bankers resumes saved on Taleo, in addition we
use social networking tools to attract more candidates.. Moreover, we have built
our own market reputation.
o Reports /Metrics analysis– Implemented tools to enhance communication
and follow-up to keep candidates and hiring managers up to date and speed
time to hire. We have built a follow-up system with track sheets for all
divisions which includes current vacancies and status on a weekly basis, this
maintained a healthy relationship with line managers, build strong
communication with Banks HR and Line Managers /Division Heads in order
to have in place a standard level agreement (SLA).
o We have been able to implement Taleo successfully for other banks , to build
a strong candidate data base and show Bank Careers on a Global level. In
addition tie all the Bank international branches in other countries through
the online-system, with less cost and without IT involvements.
o Restructure the recruitment unit, streamline recruitment process and
prepare Talent Acquisition Profile (offer proposal) for all new hires for final
approval.

5. Recruitment Model
HR Talent Acquisition Recruiter / HR Corporate Recruiter (in-house consultant)
o We are generally hired by large Banks to coordinate the recruitment efforts of the
entire organization on a local and global level as in-house consultant by
developing a recruitment plan for the entire organization.
o Design the recruitment system and implements the overall recruiting strategy.
Handles hiring, employee retention, and all of the general duties associated with
employee management and policy.
o Work with universities for college recruitment efforts, carry out recruitment
activities (employment fairs).
o Prepare offers for candidates and new hire orientation materials, as well as
interviewing candidates and screening job applicants.
o Working closely with the human resources department, executives and managers
in order to get the best talent for the company. Create an overall recruiting plan
that outlines the type of candidates needed.
o Draft and post job descriptions, as well as continually sourcing candidates for
currently open positions and future positions.
o Handholding – after the successful candidate joins the organization, we keep an
ongoing open dialogue with both the candidate and the client to ensure a smooth
integration into the organization and accomplishment of targets and performance
goals.

6. Solution Resources Major Clients
o Central Bank of the UAE (In-house Consultant)
o Abu Dhabi Islamic Bank (ADIB) (In-house Consultant for 3 Years)
o Emirates Network (ENBD)
o Union National Bank (UNB)
o Qatar National Bank (QNB)
o Abu Dhabi Commercial Bank (ADCB)
o Qatar Islamic Bank (QIB)
o Mashreqbank
o Kuwait Finance House (KFH)
o Burgan Bank
o Bobyan Bank (Subsidiary from NBK)
o Kuwait Commercial Bank
o Ahli United Bank
o Standard Chartered Bank (SCB)

7. Company Management
Samar El Gazar
o Managing Director serves as a Human Resources Consultant & Talent
Acquisition. Samar is a Banker by profession with over two decades experience
in the International Market embedded with high quality productive Global
Consulting, Executive Management and Human Recourses skills.
o After having spent (10) years in the banking arena (Citibank) has amassed a
wealth of knowledge in the field and gained an extensive experience and
understanding of the financial services industry in the MENA region and the
GCC in particular since 2002.
o In 2005 she launched the said HR Consultancy firm in UAE Dubai
Knowledge Village.
o With wealth of Banking and HR experience, the company came to the market
armed with in-depth Talent Recruitment coupled with the right industry
knowledge to meet the needs of the expanding Banking Sector in the Gulf
and the Middle East.
o In April 2008 a strategic decision has been taken to establish an executive
talent recruitment company in Bahrain Financial Harbor.

8. o Samar has been in-house HR Consultant for Abu Dhabi Islamic Bank (2009
– 2012) to hire the Banks’ seniors, put in place the recruitment and talent
acquisition policy, system and procedures, responsible for all international
expansion including salary scale, job evaluations, organization charts, job
description for banks divisions and built the recruitment system linked to
the banks website.
o Prior to Solution Resources, Samar served Union National Bank (mid 2002)
Dubai - UAE as Commercial Manager for one year. Before that she served
Citibank Egypt from 1995 – 2002 in various roles covering the human
resources recruitment and training in addition she handled all the
international staff admin and program responsible for the Public Relation of
Citibank Egypt during that period.
o Samar holds a BA degree from Alexandria University in 1982 in addition she
holds a Business Administration and Executive Management Diploma from
the American University in Cairo (2002)
o She has been enrolled to many training and conferences in different
countries (UK, Germany, South Africa, UAE and Egypt)
Samar Profile Continuation

9. Company Management
Basma Zahran
o HR Talent Acquisition Manager – with extensive experience in the banking
industry covering MENA region. Responsible for the entire scope of HR
functions ranging from talent acquisition reports, employee engagement &
relations, and restructuring & administration. With great knowledge and
understanding of compliance and regulatory process with good track record
of success in full cycle recruiting and employer branding.
o She is proficient in planning, strategizing and implementing abilities with
demonstrated success in handling HR issues as well as related
administrative functions. Basma is a positive and ambitious person who
enjoys interacting with people and developing excellent working relationships
with all contacts.
o Prior to Solution Resources, Basma worked at the American Chamber of
Commerce in Egypt for more than 4 years. Before that she worked at the
Bibliotheca Alexandrina as a PR Specialist.
o Basma holds a BA degree from The American University in Cairo and
Columbia University in the City of New York in 2008.

10. Company Management
Moustaf Adel Moustafa
o HR Talent Acquisition & Marketing Manager – he enjoys experiences over
Talent expertise pool management and recruitment methods for executives
validation of selection criteria. He started his career in the field of the Human
Resources specifically in the Talent Recruitment for the Banking sector. Builds
applicant sources by researching and contacting community services, colleges,
recruiters, media, and internet sites; providing organization information,
opportunities, and benefits; making presentations; maintaining rapport.
o Responsible for providing support on the end-to-end recruitment operations by
primarily conducting interviews and performing administrative tasks related to
recruitment up to candidate contract signing and handling candidates
domestic/abroad.
o Act as a point of contact and build influential candidate relationships during the
selection process.
o Meeting with clients (the employer) and prepare the talent acquisition sheets with
the long & short listed talented candidates.
o Moustafa, holds a BA degree from Cape Breton University in Business Admin

11. Company Management
Yasmine Moustafa
o HR Talent Acquisition Manager professional with great experience in the
field of Resourcing for Banking industry. Embedded with international
exposure covering MENA region. She is well experienced across the banks
functions has the ability to assist various business units, determine all
recruitment strategies for all executive positions. And has the ability to
establish appropriate human capital requirements and assist in all talent
acquisition process.
o She develop and maintain efficient relationships with all clients concerning
recruitment activities for various projects. Support clients strategy to ensure
goals are met by providing consultation to hiring managers regarding
interview and offer process.
o Yasmine, is a goal-driven achiever having an exceptional understanding of
latest HR practices & organizational development concepts. Specialized in
Talent Recruitment for all banks functions. Yasmine is a BA degree from
Cape Breton University & SHRM Certified in 2011

12. Solution Resources Contact Details
Solution Resources Consultant FZ-LLC
o Dubai Knowledge Village UAE
o Tel: +971 43602926| Mobile: +971 554927858 |P.O. Box 502221 Dubai
Solution Resources SCP
o Bahrain Financial Harbor, Kingdom of Bahrain
o Tel: +973 17502960|West Tower P.O. Box 20705 Manama
o www.solutionresources-consultant.com
Senior Management Contacts:
o Samar El Gazar – Managing Director
o Mobile: +971 554927858
o Email: (samar@solutionbankers.com)