This document provides an overview of SAP's Quality Management (QM) module. It discusses key SAP QM terminologies and functions, including: basic master data for inspection planning, quality control functions like statistical process control and quality costs, test equipment management, quality certificates, QM in production and distribution, sales and distribution quality processes, active problem management, quality inspection, use of inspection catalogs, master inspection characteristics, sampling procedures, and sampling schemes. The document aims to explain SAP's quality management organization structure and business processes.

1. 1
SAP QM Overview

2.  Introduction to SAP QM
 To understand the SAP terminologies & QM organization structure
 Master date in Quality Management
 QM business processes in SAP
Agenda

3. SAP QM module is one of the Logistics SAP Module where
QM stands for Quality Management, which includes
 QM in Procurement
 QM in Production
 QM in Sales and Distribution
 Quality Control
Introduction

12.  SAP AG
R
Basic Data for Inspection Planning
Inspection plan
Work centers
Reference
operation sets
Test equipment
Catalogs
Sample
determination/
Dyn. modification
Basic Data

21.  SAP AG
R
Quality Control Functions
Quality Control
Statistical
process control (SPC)
Quality scores
Quality costs
Evaluations
Dynamic modification
of inspection scopeQM
Vendor evaluation

22.  SAP AG
R
Test Equipment Management Functions
Test equipment management
Master data
Calibration inspection
(planning)
Calibration inspection
(processing)
QM

30.  SAP AG
R
Quality Certificate Functions
Quality certificates
Certificate planning
Certificate
processing
QM

43. Controlling
Evaluations
Q-Costs
SDQM
SDQM
Quality Management in Production/Distribution
Production
Distribution
In process
inspection
Result entry
using
inspection
lots/points
Certificate
creation
Handling of
customer
returns
SDQM
SDCO

55.  SAP AG
R
Sales & Distribution Chain
ServiceServiceDeliveryDelivery
 Controlling data
 Inspection lot
 Batch
determination
 Quality certificate
Sales OrderSales Order
 Customer-specific
inspection
specifications
 Customer/material
information
 Customer
complaint
 Inspection for a
return delivery
Sales

58.  SAP AG
R
Update of statistics
Service
RepairRepair
Subsequent
delivery
Subsequent
delivery
Credit MemoCredit Memo
Company
Credit Memo
Company
Credit Memo
Q notificationQ notification
Return delivery
Fax
R

61. Active Problem Management
Quality
message
Diagnostics
Failure analysis
Cause determination
Corrective measures
Immediate measures
Initiation
external internal

62.  Customer Complaints
 Complaint against Vendor
 Internal Problems
Structured Problem report for enabling Continuous improvement
Allows - collect, manage and evaluate data
Quality Notification

63. Quality Inspection
Inspection lot
Print insp. instruction
Result recording
Usage decision
SDQM Q/Inspection
Generate order
Order accounting
Inspection
plan
Goods receipt
 blocking code
 certificate
Transfer postings
 free
 blocked
 back
 scrap
 sort
Stock in quality
or inspection

64. damaged
defective
deformed
crushed
?Evaluation
 Evaluate
unstructured
descriptions using
Codes
 Coded
descriptions are
maintained in
“Catalogs”
Use of Inspection Catalogs

65. Method to classify unstructured descriptions
of Insp. tasks, activities defects, decisions etc.
Catalog

66. Measured Value
recording
Single Values
Characteristics
Quantitative
Qualitative
Long Term
Inspection
Tolerance
Limits
Sampling
Procedures
Documentation
of Exceptions
Confirmation in
Classes
Req. Char.
Optional. Char.
Inspection
Scope
Master Inspection Characteristics

67.  Sample size n
 Acceptance no. c
 Independent of lot size
Sampling plan
.... defines how the sample is
determined
 100% inspection
 Fixed Sample
 % Sample
 Sampling Scheme
.. defines rules for acceptance
& rejection
 Variable inspection method
 Manual Valuation
 Attributive insp. by
nonconforming units
Sampling Type Independent of lot size
Calculation of sample size and type of valuation for result recording
Sampling Procedure

68. Sampling plan
Sample scope Acceptance Criteria
Lot size, Sample size Acceptance no. / Rejection no.
Arrangement of sampling plans for acceptance of char. for various lot sizes
Sampling Scheme

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