The document outlines the SAP Financial Supply Chain Management (FSCM) collection management process, detailing the roles and responsibilities of collection specialists and managers in managing receivables. It describes the collection strategies for prioritizing customers based on risk, how to process customer contacts, handle disputes, and maintain data synchronization. It also provides insights into work list management and the integration between accounts receivable and collection management systems.

1. SAP FSCM MATERIAL
SAP FSCM BUSINESS PROCESS DOCUMENTS
SAP FSCM CONFIGURATION MATERIALS
SAP FSCM USER MANUALS
SAP FSCM CERTIFICATION MATERIALS
PREPARED BY:RAM BABU
E-MAIL:STRIVEERP@GMAIL.COM
WWW.STRIVEERP.COM

2. BILLER DIRECT
COLLECTION MANAGEMENT
DISPUTE MANAGEMENT
CREDIT MANAGEMENT
TREASURY AND RISK MANAGEMENT
CASH AND LIQUIDITY MANAGEMENT
IN HOUSE CASH MANAGEMENT

3. Collection Management
Introduction
1. Collection ManagementSupportReceivable Management
2. Collection Management Using Collection Strategies to Support A/R
3. Collection Strategies Valuate & prioritize from customer (Which customer have more risk)
4. Collection Strategies has rule Distribute work list  to Collection Specialists
5. Collection Specialist will contact to the customer  on Priority basis
Work list
1. Collection specialist contact customer based on work list. The Customer give promise to
paySpecialist will enter in the system  follow its status.
2. Work list can define  Customer reappear on the work list on a certain date.
3. When you return to the work list, you can document the complete customer contact in the
system.
SAP Collection Management
1. Collection Receivable
a. Call up Work list
b. Prepare Customer Contact
c. Contact Customer
2. Controlling the collection of Receivable
a. Define Collection Strategies
b. Process Collection Group
c. Change Assignment of Collection Group and Collection Specialist to customer
d. Monitor Collection of Receivables
3. Data Synchronization & Creation of work list
a. Replicate Customer Master Data
b. Transfer data from AR to Collection Management
c. Create Work list
d. Monitor Processes
Collection Receivable
a. Call up work list

4. Work list  Distributed on Daily Basis  to Collection Specialist (will have log in Collection
Management System) He will call based on work list.
Work list  Contains  All customer to be contacted in Order of Priority  will determine from
Collection strategy  and Assign to Customer.
B. Prepare Customer Contact
1. Collection Specialist need information why the contact is necessary
2. Collection Specialist need information previous customer contact details
3. Collection Specialist need information Customer Accounts details
4. Yes customer contact is necessary  it will display the valuation of customer according to the
collection strategy.
5. Overview of all collection rule fulfilled by the customer.
6. Collection specialist will see
a. Which part of the invoice is open
b. Anything already paid or credited
c. Amount of broken promises to pay
d. When & with whom the last customer contact was carried out
e. Dispute Case
f. Dunning notices for the invoice
g. Previous customer Contact.
C. Contact Customer
1. Collection specialist contact the customer  Contact details result will update in system.
2. Promise to Pay: If customer says I will pay this invoice on this date  the collection specialist 
Create promise to pay for the invoice. The customer appears on the work list again
3. Dispute Case: If customer objection to an invoice  Collection specialist  Create dispute case
for the invoice. If Dispute Department unjustified  Objections, again it will appear into work
list again.
4. Resubmission: If customer  Cannot Reach  Specialist will create resubmission on the date
specified the customer appear on the work list again.
Controlling the collection of Receivable

5. Collection Manager is responsible to collect the receivables according to financial target of the company.
a. Define Collection Strategies
Collection Manager  Create  Rules (Analysis and prioritizing of customer)  Rule Prioritizing
based on collection strategies.
b. Process Collection Group
1. List of Collection Specialist is a Collection Group
2. Collection Manager  Responsible  Assigning  Collection Specialists  to Collection
Group.
3. Substitute for each collection specialist in a collection group for times when the specialist is
absent.
c. Change Assignment of Collection Group & Collection Specialist to customer
1. Collection Manager is responsible for change assignment of collection group and collection
specialist to customer.
d. Monitor Collection of Receivables
1. Collection Manager  Monitor  Work list item. For all collection group assigned or not.
1. How many work list completed
2. How many work list still open
3. How many work list successful
4. How many work list unsuccessful
2. Collection Manager can also re-distribute work list item between collection specialist even
distribution of workload  ensure high priority item and processed quickly.
C. Data Synchronization & Creation of Work lists
a. Replicate Customer Master Data
1. From customer master data  Replicate Business Partner Master Data Automatically.
Every week we are doing –> Create BP Role and Assign Collection Profile  Using
UDM_BP_PROF

6. b. Transfer data from AR to Collection Management
1. Ensure before creating work list  Data need to transfer from AR.
c. Create Work list
1. Before creating work list
a. Customer Open item are selected and valuated
b. Customer  collection Rule  of collection strategies assigned to work lists.
c. Work list item  Assign  Collection specialist define in BP.
d. Monitor Processes
Master data replication, Creation collection Roles of BP, Work list
Create Customer Account Group (T Code OBD2)
SPRO>FI>ARAP>Customer A/c > Master Data > Preparation for creating customer master data > Define
Account Group with screen layout (Customer).
Create Number Range for customer account Group (T Code XDN1)
Assign Number Ranges to customer Accounts Group (T Code OBAR)
Create Business Partner Number Ranges
SPRO>Cross application components > SAP Business partner > Business Partner > Basic Setting > Number
Ranges & Grouping > Define Number Ranges.
Define Grouping and Assign Number Ranges
SPRO > Cross Application Components > SAP Business Partner > Business Partner > Basic Setting >
Number Ranges & Grouping > Define Grouping and Assign Number Ranges.
Set BP Role Category for Direction BP to Customer
SPRO > Cross Application Components > Master Data Synchronization Customer / Vendor Integration >
Business Partner Setting > Setting for customer integration > Set BP Role category for direction BP to
Customer
Define BP Role for Direction Customer to BP

7. SPRO > Master Data Synchronization > Customer / Vendor Integration > Business Partner Setting >
Setting for Customer Integration > Define BP Role for Direction Customer to BP.
Define Number Assignment for Direction customer to BP.
SPRO > Master data synchronization > customer / vendor integration > Business partner setting > Field
assignment for Customer integration > Assign Key > Define number assignment for direction customer
to BP.
Create Customer T Code FD01
Collection Management
1. Activate Collection Management
2. Assign Company code for Collection Management
3. Define Collection Segment (Assign Co.Code, Assign Credit Segment and Release it)
4. Define Collection Profile (Assign Collection segment )
5. Define Basic Rules
6. Define Collection Rules
7. Define Priorities
8. Priority Based on Percentage valuation
9. Define Strategies
10. Define Collection Group (Assign Strategy, Assign Collection Specialist, Assign Substituted)
11. Assign Collection Group to Collection Segment
12. Collection Profile, Collection Segment, Collection Group to Business Partner
13. Define Result of Customer contact
14. Define Resubmission Reason
Integration with AR
1. Activate Company Code in Collection Management
Easy Access Integration with AR
1. Transfer Data from AR to Collection Management T Code: FDM_COLL_SEND01 )
2. Generate Work list T Code : UDM_GENWL )
3. UDM_SPECIALIST (My Work list)
4. UDM_SUPERVISOR (Supervisor will select segment and Collection specialist name)