The document discusses Logica's SAP collection management and dispute resolution services. It highlights key benefits like proactively collecting receivables, improving customer relationships, reducing days sales outstanding, and improving cash flow. The services support four phases of collection: selecting customers, prioritizing customers, preparing customer contact, and processing receivables. It also integrates SAP dispute management to help track disputes, streamline the receivables process, and resolve issues to improve cash flow and customer relationships. Logica takes a business consulting approach to help organizations effectively manage collections and build better customer satisfaction.

1. SAP
EffEctivE mAnAgEmEnt of cuStomEr collEction
And diSPutE rESolution
Make IT count for your business
Key benefits The ChAllenge
SAP Collection Every organisation in today’s demanding economic times seeks to get the best out its business. true
management enables value for your organisation can only be attained once you deal with outstanding debts in a smart and
you to: efficient way. to do this you need a proactive approach in dealing with your customers. By handling
receivables effectively, your organisation could experience a positive shift in the:
• proactively collect the
• number of invoice disputes
outstanding receivables
• days Sales outstanding (dSo) figures
• improve customer • working capital
relationship • cash flow.
• identify and prioritise Our AnSwer
your customer accounts
We offer ‘SAP collections management’ and ‘dispute management’ as the key tools for debt
• reduce dSo recovery and managing payment issues. We work with you to ensure a positive impact is
experienced by your customers and at the same time, you enjoy the benefits from an improved cash
• improve cash flow
flow. We implement this solution with the aim of making:
• integrate SAP dispute • receivables management more proactive
management • employees become more productive
• conduct an audit trail. • your customer relationship become stronger.
SAP collection management allows you to:
• proactively collect the outstanding receivables
• improve your customer relationships
• identify and prioritise your customer accounts
• reduce dSo
• improve cash flow
• integrate SAP dispute management
• conduct an audit trail.

2. the four phases of collections management are supported, these are broken down into the
following :
Phase one – Phase two – Phase three – Phase four –
selecting customers prioritising customers preparing customer’s contact processing of receivables
Organisations certify the At this stage, the Data flows are created, The employee authorises
optimal receivables outstanding receivables empowering your the status of the
collection structure and debt is prioritised. It is employees with the right costumer’s receivables
employees are assigned then assigned to the information for the and generates the
to the customer s that appropriate employee (or customer contact. appropriate follow-up
they will support. collection agent) based Employees can now documentation such as
on the appropriate review their work-lists, ‘Promises to Pay’,
collections strategy navigate to the customer ‘Resubmissions’ or
configured for your accounts and enable ‘Dispute Cases’.
organisation. investigation of all
available documentation.
Disputes
disputes may arise due to:
• incomplete supply/service
• deficient delivery/service
• a mismatch between price and service
• failure to meet delivery date.
managing disputes is critical in any line of the business. We believe that dealing with the issues
needs a structured approach. By integrating dispute management with other SAP financial
management applications, we allow you to:
• track and process short payments
• streamline the accounts receivables process
• open a dispute the moment any change to the payment is identified
• notify an employee about a dispute case by e-mail
• process the dispute directly in the application or through work-flow
• inform a customer about their cases either automatically or manually
• involve supervisors in critical dispute cases via the internal escalation functionality
• support the finance department to accelerate customer collections
• resolve late payment issues without the use of other tools (spreadsheet, fax machines).
Effective dispute resolution will reduce your dSo, improve your cash flow and enhance the strong
relationships between you and your customers
why lOgiCA?
We help a wide range of organisations to proactively manage their customer collections. our
business consulting led approach, specifically tailored to you, will deliver the innovative service
models you need. By doing this effectively, we help you build better customer relations and improve
customer satisfaction. You benefit from an improved dSo, a more predictable cash flow position
and better use of your employee’s time. We invest time in understanding your aspirations and help
protect your knowledge, your profits and future.
logica
t: +44 (0) 207 637 9111 logica is a business and technology service company, employing 41,000 people. it provides business consulting, systems integration and
E: jo.ford@logica.com outsourcing to clients around the world, including many of Europe’s largest businesses. logica creates value for clients by successfully
integrating people, business and technology. it is committed to long term collaboration, applying insight to create innovative answers to
clients’ business needs. logica is listed on both the london Stock Exchange and Euronext (Amsterdam) (lSE: log; Euronext: log).
more information is available at www.logica.com.
the company is a public company incorporated and domiciled in the uK. the address of its registered office is 250 Brook drive, green Park,
www.logica.co.uk/SAP reading rg2 6uA, united Kingdom.
codE 3198 0811