Anand Kumar C.K is seeking a challenging position in IT that allows him to use his technical skills and experience. He has over 8 years of experience in IT support roles for companies like Mahindra Retail and CMS Info Systems. He has extensive technical skills in areas like Windows, networking, Active Directory administration, and hardware/software troubleshooting. Currently he manages IT support for over 800 users across Mahindra's corporate offices and 120 retail stores nationwide.

1. Anand Kumar C.K
Contact Mail Id : anandcka@gmail.com
Contact Number : 9538866056
Career Objective
Challenging responsibilities in a professional environment to utilize my
analytical, problem solving skills, experience and technical knowledge for the mutual growth of the
company and me.
Experience Summary
 September 2014 to till date am working in Mahindra Retail Pvt Ltd ( Mahindra &
Mahindra Group ) As Senior IT Executive.
 September 2012 to August 2014 , CMS Info system Pvt Ltd, As a Customer Support
Engineer ( IT Executive )
 Non IT Experience: December 2006 to 2012 September Medi Assist India TPA Pvt Ltd, I
was working as Insurance claims executive / Co coordinator
Computer Courses
 Computer Basics
 System Admin Course (Rooman Technology)
 DIH – Diploma in Hardware Technology
 N+ - Networking
 Micro Soft 70 – 290 Managing and Maintaining Windows Server 2003
 Micro Soft – 70- 291- Windows 2003 Network Infrastructure 2003
 Micro Soft – 70-680 Windows client 2007
 Micro Soft – 70 - 236 Micro soft Exchange server Configuration
 Micro Soft – 70 - 646 Windows Server Administrator 2008
 Micro Soft – 70 – 648 Upgrading from Windows Server 2003 and 2008
 CCNA – Cisco Certified Network Associate.
 VMware ESXI 6.0
DAY TO DAY ACTIVITY
 Installation, configuration and troubleshooting (Windows XP, Win 7,8,10 and Server 2003
/ 2008 operating systems )
Permanent Address: No – 5,1st
Main
Road , Kamala Nagar
Bangalore-560 079

2.  Troubleshooting all types of technical issues for laptop, desktop and servers.
 Replacing the hard ware parts if required Desktop, laptop and servers
 Operating system related issue troubleshooting (If OS correction or hard failure and any
bootable file missing will repair or recover that os )
 Any types of applications installing and configuring and troubleshooting
 Internet browser related issue troubleshooting
 MS outlook configuring and troubleshooting 2007/2010
 MS Office – Office 360 installing and configuration outlook and troubleshooting
 Outlook backup and restoring and repairing the PST and OST files
 Have knowledge in Lotus not’s mail configuration
 Network related issue LAN / WAN troubleshooting
 Configuring the Networking device, Modem / Wi-Fi devices and Firewalls (Frigate,
SonicWALL products) and troubleshooting.
 Restricting the social web sites and unwanted sites through firewall.
 I have knowledge about configure the site to site VPN tunnel.
 Sharing the resources via network and restrict the data as per the user access.
 Antivirus installing and patch updates.
 Managing the Active Directory in OU Level
 New user ID creation
 Applying password policy and resetting the password through AD
 If any user left the organization deactivate the user account in AD
 Managing the AD user lists data.
 Microsoft patches updating if any
 Printer / Scanner installing configure all types (network or local printer) and
troubleshooting if any issue in printer or scanner.
 Supporting PAN India Retail Stores, technical related issues via telephonic or remotely.
 Retails stores and remote users, installing the application to laptop or desktops and
troubleshooting the technical issues remotely.
 Blackberry I phone windows and android Phone mail configuration and troubleshooting.
 We are using Remote application Kaseya Server (It’s remote tool application)
 Managing the Kaseya server creating the Groups, Agents, and Users.
 Kaseya server patch updating in client systems
 Configure the VPN software in client (Check Point vpn)
 POS (Retail Billing PC / Desktop) configuration and troubleshooting.
 I have knowledge in SQL server installation
 POS printer (EPSON) Installing and configuration and troubleshooting.
 I was supporting L1 POS Travesty application (old application)
 New retail billing software Wonder Soft installing and configuration.
 Billing related issue, I have providing L1 support.
 Ticketing toll we are using HPOVO and BMC remedy.

3.  As per priority basics in ticketing resolving the technical issue.
 Educating the ticketing tool features and priority to users.
 Managing the corporate office and stores networking.
 I have knowledge SOPOS and SONIC WALL and Fortinet Firewall managing.
 I have good knowledge in network management,
 VMware server managing
 Creating new clients in Venter and hosting the applications.
 Any new server requirement, installing the servers and pre request software completing
the task on before dead line.
 I have configured RAID in HP servers.
 Have knowledge about Linux operating (installation and configuration)
 Am a good learner and able to take owner ship for anything and new learning
Roles and Responsibility
 In my organization managing the 800+ Users, in our domain.
 250 users in corporate office, and 120 pan India Retail.
 We are supporting end to end of IT support to corporate office users and pan India Retails
Stores.
 Managing the complaints to our vendors any hardware related or IT parts replacing and
following until the call complete.
 Taking owner ship for IT PMS (prevents maintaining service) activity to pan India stores
 Managing the IT assets.
 Managing the video and audio conference.
 Any new hardware and software purchasing taking owner ship and purchasing.
Projects
1) New Store Rollout: I am taking owner ship on, if any new retails stores opening, helping to
purchasing the IT materials, and make the store live on time.
Installing hardware and software’s and network devices. And make the store live.
2) Implemented AIRTEL LEASED LINEs for 60 PAN INDIA Retails stores.
Am taking ownership for implementing the lease line project at our retails and corp offices.
Following up with Airtel team and completed the project on times.

4. Insurance Field Experience (5.6 years)
 In Cashless Team as Claims Receiver and Tabulator (Claim processor) for 3.5 year.
 With hospital network team I was working as an insurance co coordinator till date.
 Handling all the responsibilities in Cashless Claims related Queries.
Education & Qualification
Course Name of School / College University
MSC IT Sikkim Manipal ( Pursuing ) Sikkim Manipal
B.A Sri Renuka Education Society Bangalore
P.U.C Sri Bidrambika PU College Tumkur
S.S.L.C GovtJunior College Tumkur
Personal Details
Name: Anand Kumar C K
Father Name : KanthRaju C H
Date Of Birth : 08-04-1986
Gender : Male
Nationality: Hindu
Marital Status: Bachelor
Language Known : Kannada English Hindi
Declaration
I do hereby confirm that I will deliver the best part of my service and dedication if I get
Recruited in your company. I fully hope that you will provide me an opportunity to work in your
Esteemed organization.
Date : Yours Sincerely
Place : Bangalore [Anand Kumar C.K]