Sanskruti Hemant Koli is seeking new opportunities. She has over 7 years of experience in sales and customer service roles in the insurance, banking, and hospitality industries. Her experience includes managing sales processes, achieving revenue targets, resolving customer complaints, and providing executive administrative support. She is proficient in English, Marathi, and Hindi and holds a graduate degree from Siddharth College and HSC in Arts from Bhavan's College.

1. SANSKRUTI HEMANT KOLI
Phone No. 9821783832
Email Id: sanskrutikoli@yahoo.com
Personal Information
Name : Sanskruti Hemant Koli
Residential Address : 429, Madhavrao Rokhde Street, Mandvi Koliwada,
Near Masjid Station (W), Crawford Market
Cement Chawl No.2 Room No.30 & 39
Mumbai: - 400009.
Date of Birth : 17th
September 1986
Language Known : English, Marathi, Hindi.
Marital Status : Single
Gender : Female
Nationality : Indian
Place : Mumbai

2. Work Experience
 Aviva Life Insurance (DBS Bank – Bancassurance)– Senior Relationship Manager ( 19th Feb
2016 – 22th June 2016)
Duties and responsibilities of the role include:
 Monitor customer preferences to determine focus of sales efforts
 Dealing with customer enquiries face to face, over the phone or via email.
 Use product knowledge to market goods
 Use knowledge of sales contracts
 Use knowledge of written communication in sales work
 Resolve customer complaints regarding sales and service.
 To advise customers on the insurance policies that best suit their needs
 Call potential clients to expand their customer base
 Interview prospective clients to get data about their financial resources and discuss existing
coverage
 Explain the features of various policies
 Analyze clients’ current insurance policies and suggest additions or changes
 Kotak Mahindra Bank – Assistant Manager Sales ( 27th Oct 2014 – 20th Aug 2015)
Duties and responsibilities of the role include:
 Managing the sales process for new prospects, from initial contact through to closure.
 Dealing with customer enquiries face to face, over the phone or via email.
 Contacting prospective customers and discussing their requirements.
 Achieving all revenue targets & objectives in line with the Area Business Plan.
 Working closely with the marketing team to produce any sales collateral required for the target
market.
 Reporting business trends and area performance to the National Sales Manager.
 Developing & maintaining successful business relationships with all prospects.
 Identifying what customers want.
 Planning and organising the day to ensure all opportunities are maximised.
 Developing a full understanding of the business market-place.

3.  The Westin Pune Koregaon Park as Banquet Sales Executive ( 04th Nov 2011 - 19th July
2014)
Duties and responsibilities of the role include:
 Knowledge of lead prospecting
 Selling Skills
 Negotiating techniques
 Strategic account management and planning
 Customer contact management
 Understanding of hotel operational systems (Delphi, Opera)
 Knowledge of Food & Beverage
 Verbal and listening skills
 Writing skills: Able to write proposals, plans, reports, and proposals, fluency in English
 Build relationships
 Time management
 Foster teamwork
 Communicate effectively
 Well groomed and presentable at all times
 Handle pressure and challenges calmly
 Taj Lands End as Secretary – Resident Manager / Accommodations. Manager ( 15th Jan
2010- 17th Oct 2011)
Duties and responsibilities of the role include:
 Customer relation management
 Executive support skills
 Mails to be replied with regards to their queries & membership loyalty programs
 Business correspondence
 Telephone calls to be answered

4.  Computerized typing writing
 Office management (including book- keeping and filing )
 Human resource (including personality development and public relation)
 Meetings to be organized
 Bookings to be made ( transportation )
 Traces to be maintained
 Educational Qualification
 Graduation –Siddharth College (Y.M.C.O.U) (Nasik University)
 H.S.C (Arts) -Bhavan’s College
 Additional Qualification
 MS-CIT – Kohinoor Technical Institute
 Typing
(Ms. Sanskruti Hemant Koli)