Sammy\'s CV

1. Mobile: 233-244331676 / 264331676
Contact: E-mail: s p e a s a h @ g m a i l . c o m
Page 1 of 5 IMs: s p e a s a h
c/o LCS,
PMB CT 354, CT,
ACCRA - GHANA.
www.linkedin.com/in/speasah
CURRICULUM VITAE (Samuel Peasah)
Date Of Birth - 06/03/72 | Nationality - Ghanaian
Profession
Information Technology and Services Support Specialist – Desktop and Network Systems Administration and Quality
Assurance
Objective
An Industry-certified computer professional with over 10 years of solid experience in Information Systems and Data
Processing. Seeking a middle-level management position in I.T. in aptitude of I.T Service Management with the
opportunity to contribute to the efficient operation of the organization and to earn advancement through on-the-job
performance and professional development.
Professional Work Experience
August 2010 to Date: Lincoln Community School (LCS), Abelemkpe, Accra – an American K-12
International School. c/o American Embassy, Box CT 354, Cantonment-Accra (www.lincoln.edu.gh)
Position: Assistant IT Manager
Some of the responsibilities include:
-Support the IT Manager to achieve the IT Department’s goals
-Act in his stead during his vacation
-Plan and execute IT Projects
-Develop Annual IT Budget for the entire school
-Supervise four other professionals to deliver IT Systems Support to Users of LCS IT Infrastructure,
ensuring that these users are able to do their work effectively and efficiently.
-Software Licenses Management
-Vendor product evaluation/selection and ISP relationship
September 2002 to July 2010: Lincoln Community School - Accra (www.lincoln.edu.gh)
Position: Systems Administrator and Webmaster
Major Responsibilities:
-Provide IT Support for over 600 Users (faculty, staff and students) and 300 PCs on the school’s network
-Troubleshooting of Network problems (Layer I)
-Provide technical support for all database applications running in the school
-Implementation and Support for Microsoft Windows and Apple OS X integrated networking
-Implementation and Support for Microsoft Exchange Server for collaborations.
-Google Apps Administration – cloud computing for faculty, staff and students
-End-User training for staff
-Help to prepare the yearly budget for the IT department
-Design, develop and maintain the school’s website and ensures its availability
-Created and maintained an Intranet for both students and faculty
-Ensure the availability of Internet to the school’s network by liaising with ISPs
-Help to plan and execute projects including network expansion and software implementation.
-Help set up Appropriate User Policies for the school’s network
Printed Date: November 12, 2010 Sammy’s CV

2. -In charge of communication with parents
-In charge of managing users’ accounts (Active Directory and emails)
-Support for wireless and mobile computing; access to the school network (DHCP Reservations), laptops,
and PDAs
Achievements:
-Planned, deployed and managed various versions of Microsoft Windows Servers, Exchange Servers and
Workstation Operating Systems.
-Integrated Apple MAC Leopard 10.5 Servers with Active Directory (Magic Triangle)
-Migrated from MAC OS 10.5 to Snow Leopard 10.6
-Was instrumental in migration from MS Exchange 2003 to Google Apps platform
-Planned and executed a project to setup a student computer lab and library media center lab with 22 PCs
each, using MS Windows 2003 Server and Apple Mac 10.6
-Deployed Wireless Access Points within the entire campus
August 2008 to June 2010: Lincoln Community School - Accra
Position: Tech Request Manager
-Administration of trouble ticketing to support all LAN system users. Maintained a Problem Notification (PN)
and Service Request (SR) ticketing system using a custom built Help Desk software and serve as a primary
contact to service the End Users.
-IT Service management (Incidents and Problems)
August 1998 to September 2002: TSS Limited-Touché Software Solutions (a subsidiary of Deloitte &
Touché) – A Microsoft Certified Solutions Provider (I.T. Consultants)
Position: As a consultant to clients, I played various roles within the office as well;
Systems Administration
-Managed Windows NT/2000 and exchange 5.5 Server network that supported two corporate bodies/offices
(Deloitte & Touché and TSS)
-Led projects to implement LANs and mailing service for TSS clients
-Connected ISP’s interface to our LAN and implemented a firewall to deploy a proxy server
-Managed backups
-Implemented Antivirus systems
Consulting / Software Implementation Projects / End-User Support:
-Development of User Manuals and Marketing Materials; Implementation (Installation and Support) of
Business Intelligence Systems (Integrated Hotel Management System, POS/Inventory Systems, Accounting
Packages – Database Administration) Organized training sessions for clients’ end-users.
-Solutions Development: Analyses of clients’ business processes and advice to eliminate bottle-necks by the
efficient implementation of information technology systems. I coordinated for clients’ needs to be met by
helping the programmers to customize the application systems to suit the client’s specifications (systems
analysis).
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3. -While at the clients’ site I help them to get an Internet connection to an ISP and also a web presence
(website and email address).
-I also helped the marketing staff to sell our hotel management system by means of presentation to
prospective clients.
Training Instructor:
-Introduction to Micro-Computers (PCs); Microsoft Windows OS; Microsoft Office 97/ 2000 Suite; Internet and
emails; Computerized Hotel Management System (intermediary students of HOTCATT, Career Development
Institute and corporate executives and staff).
Website Development:
-Website design, development, hosting and maintenance. Was in charge of the company’s website/intranet
and some clients’.
Project Proposals / Management:
-Wrote proposals for prospective projects and helped manage them when awarded. Won and managed
many important projects for the company.
Education
August 2007 – June 2009: Wisconsin International University College, Accra – Ghana.
Bachelor of Science in Management & Computer Studies
Project Work: Career Development of Employees - The Role of Managers
September 1996 – June 1998: Kwame Nkrumah University of Science and Technology, Kumasi – Ghana.
Diploma (Associate Degree) in Computer Science (Data Processing)
Project Work: Banking Software. Topic: Computerization of the Savings, Current and Loans Accounts of
Kumawuman Rural Bank, Bomso – Kumasi, Ghana. Programming Language used: Dbase IV for Windows.
June 1991 O’Level: Science Major, Ofori Panin Secondary School, New Tafo – Ghana.
June 1993 A’Level: Maths, Physics, Chemistry, and Statistics -Pope John’s Sec. Sch., Koforidua – Ghana.
Professional Trainings
-Apple Mac OS X Server Administration Training – May 2010: Certified Apple Trainers brought from USA
to train.
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4. -Jefferson Overseas Schools Technology Institute (JOSTI) - June 2005: Technology and Education
integration training for professionals of U.S. sponsored Overseas Schools, at George Mason University,
Fairfax County, Virginia, U.S.A. (http://information.tjhsst.edu/overseas/josti2005/confinfo.phtml)
-Association of International Schools of Africa Conference (AISA)– October 2007: The Language of
Leadership at La Palm Beach Resort, Accra, Ghana.
-Microsoft Certified Systems Engineer Training (Windows 2003 Server) – May 2007 – SiliconPro,
Microsoft Certified Trainers, Accra-Ghana.
-MikroTik Wireless Router OS Training: General concepts of wireless networking and MikroTik Router OS
to support equipment for deployment. Trainer sent down from abroad.
-E-Commerce Training by Deloitte and Touché Consulting. June 2000
-Consulting Practice and Client Service Training by Dr. Nduom, Deloitte and Touché Consulting. June
1999
-CBT/Boot Camp; ITIL v3, PMP, CCNA
Technologies/Skills:
TCP/IP, DHCP, DNS, LDAP (AD and OD), RAID, IIS, FTP, Telnet, SSH, Remote Desktop, VPNs, Proxy
Server/Firewalling, Google Apps - Cloud Computing, Systems image management, Virtualization,
Programming and Database Applications
FileMaker Pro, Microsoft Visual Basic, MySQL, Microsoft Visual FoxPro, Microsoft Access, Dbase
Operating Systems
All Microsoft Windows platforms (Desktops and Servers), Apple Mac OS X (Desktops and Servers), Working knowledge
in Linux. Multiple boot partitioning.
Applications Software
Microsoft Office Suite, FrontPage, Adobe Dreamweaver, Adobe Fireworks, Kerio WinRoute Firewall, Backup software,
Anti-virus software.
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5. Leadership Roles
-August 2009 to Date: President of LCS Employees Union
Together with other Union leaders, we negotiate conditions of service for the Union members and help
management to better organize labour issues.
-April 2005 – July 2009: Secretary of LCS Employees Union
In charge of all documentations, communications and meetings for both executives and the general
assembly
-I have four junior staff I supervise to ensure that the day-to-day IT operations for the organization run
smoothly.
-Served on many committees at LCS (including Tech Vision Team) to craft policies/strategies and also to
make major decisions, which are now implemented.
Strength and Abilities
-Strong ability to learn on the job and also through research on subject matters
-Excellent written, oral communication, and interpersonal skills
-Strong sense of end-users satisfaction / customer care
-Good team leader as well as player
-Resourceful, analytical and expedient problem-solver
-Able to relate well in a multi-cultural organizational environment
-Excellent organizational and time/task management skills
-Good understanding of the impact of IT services on the achievement of strategic organizational goals.
Reference
- Mr. Terry Donohue, Technology Coordinator (2007 - 2009), Lincoln Community School, Accra, Ghana. Tel: (233) 244 – 335040,
Email: tdonohue@lincoln.edu.gh
- Mr. Andrew Addiah-Nickson (Nicky), Technical Director, 2000, Deloitte & Touché, Accra, Ghana. Tel: (233) 20 – 8137690, E-mail:
addiahnickson@yahoo.com
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