1. Somdutta Mukherjee
Mob: +91 9739986621
Email: somdutta.mukherjee85@gmail.com
To work in a globally competitive environment that can fully utilize my skills to further the
objectives of the organization.
CAREER OUTLINE
HCL TECHNOLOGIES: Analyst (Mar 2014 - Present)
Working as an ANALYST in the DEUTSCHE BANK GLOBAL PROCESS.
Key Responsibilities:
 Working on Incident tickets raised by DB employees.
 Providing Tier 2 Support for issues pertaining to
 Lotus Notes:
 Lotus notes configuration for new users
 Resetting of lotus notes passwords
 Configuration of lotus notes servers.
 Mapping of server databases
 Submitting server restoration request for lotus notes
 Creation of Group mailbox
 Requesting country transfer
 Microsoft Outlook:
 Configuration of Outlook.
 Setting up of Archive Drives
 Dealing with .ost files in case of Outlook issues.
 Active Directory:
 Administered Active Directory and Group Policy
 Installation, Configuration and Administration of Windows Servers 2008/2012,
Active Directory, FTP, DNS, DHCP under various LAN and WAN environments.
 Mapping of network drives with the respective ACL’s
 Creation and deletion of accounts, resetting the passwords for the accounts.
 Mapping the drive access,creation of ACL (access controllist) comparison of
ACLs.
 Desktop on demand & secure desktop on demand (DOD & s-DOD) Machine Virtualization:
 VMWare Administration, Hyper-V
 Machine hardware planning & implementation, troubleshooting and maintenance.
 Installed of latest versions of Operating Systems on demand, per requirements of
the clients.
 Sorted complex issues pertaining to hardware and network failure – Monitored
both Hardware and Software systems for errors and updated them regularly to
maintain proper functioning and flow of information.
 Enabling MAC Address of virtual machines
 Good knowledge and understanding of the network infrastructure and protocols
such as TCP/IP,HTTP,etc.,
 Internet and Network Issues:
 Providing second level support of Internet Issues.
 Providing second level support for network issues.

2.  Printers and scanners:
 Mapping of network printers.
 Mapping of pull printers.
 Mapping of scanners.
 Reconfiguration of scanners and printers and synching them with login credentials
 Application Installation:
 Installation of application from Db server known as MC7.
 Issues related to applications, the second level troubleshooting.
 Applications like MS OFFICE, Lotus notes, CITRIXclients, EXCEL add-ins, all
Microsoft application, Adobe applications and all other 700 DB applications..
TOOLS USED:
 TICKETING TOOLS--- SERVICE NOW, DB SYMPHONY.
 ACTIVE DIRECTORY---ACTIVE DIRECTORY ADMINISTRATOR, SIMS, DBTOOLS
 VM WARE TOOLS--DESKTOPDIRECTOR, DOD REPORTER, V SPHERE VMWARE 5.5
 VPN TOOLS--ACETOOL, RAS SECURITY TOOL
.
IBM GPS: Technical Practitioner (June 2013 – Feb 2014)
Working under the i-Yogi Process which is a technical support process providing software support
to customer based in US, Canada, UK and Australia.
Key Responsibilities:
 Software Troubleshooting with Remote Access to the Customer’s Computer.
 Manual Software and Hardware Troubleshooting over the phone.
CONTATA SOLUTIONS: BD Executive/Market Intelligence ( October 2012 –
May 2013)
IT firm headquartered in Minneapolis which in addition to the management office includes
resources supporting the following functions:
 Technology consulting
 Social Media discovery & consulting
 User interface and user experience design
 Project coordination
 Sales & Marketing
Key Responsibilities:
 Email Campaign and Cold Calling potential customers and generating potential lead for
the company in the US Market.
 Extensive business research using Hoovers, Linkedin, Saleforce, etc and collection of
data for exploring new avenues for business in the US Market.
 Executive search and lead generation of key figures in companies.
 Domain related search such as Oil & Gas, Loyalty, E-Commerce, E-Learning, etc., and
complete Market Analysis of companies.

3. TECNOVA: Market Research Analyst ( December 2010 – October 2012)
Tecnova Global, headquartered in Gurgaon, is a leading company in India entry strategy,Global
Market Research, Sourcing HR Advisory Services company with a focus on Strategy
management,Merger and Acquisition Market Research, Engineering design etc
Key Responsibilities:
 Analysis and research for companies to derive product of interest, scope of improvement
and new opportunities with respect to consumer preference.
 Create presentation of the final result of the Research and Analysis with the help of
Microsoft Power Point.
 Collection of data from different data sources i.e. Primary and secondary
 Source specific database search on Hoovers, Jigsaw, Soople, Applegate, Factiva,
Linkedin, Bloomberg etc. Create and maintain databases.
DPS Technologies: Software Trainee (February 2010 to July 2010)
DPS Technologies, a premiere outsourcing partner for the US (United States), UK (United
Kingdom), Canada, Philippines and South East Asia. Businesses across the world have been
outsourcing jobs to DPS Technologies for the last 30 years and it is proud to ensure Quality,
Commitment, and Value for money. The company’s unique method includes partnering long term
with small businesses, helping them cut costs tremendously, and providing them with an off-shore
establishment to support and grow their business.
Key Responsibility Areas:
 Create & maintain all website projects within company network.
 ERP Implementation of an organization.
 Implement plan by developing a functional code.
 Work strictly with a schedule and time line to ensure productivity.
 Quality Check all developments.
EDUCATION
 B.Tech : Swami Devi Dayal Institute of Engineering and Technology (Affiliated with
Kurukshetra University) 60%.
 10 + 2: ISC (Science) St. Thomas Boys School, Kolkata 74%.
 10th: ICSE, St. Thomas Boys School, Kolkata with 70%.
TECHNICAL SKILLS
 Languages: VB.Net, Asp.Net, C, C++
 Database Tools: Oracle, MySQL, SQL Server.
 Operating System: Windows XP, Vista, 2000.
 Applications: MS Office 2003/2007 Application.

4.  Certification: Oracle 9i.
EXTRACURRICULAR ACTIVITIES
 Actively participated in various school sports like Cricket, Football and Athletics.
 Participated in various Badminton Tournaments and Chess Tournaments organized by
recognized clubs.
 Participated in various Cricket tournaments organized by recognized clubs as well as by
Cricket Association of Bengal (CAB).
PERSONAL PARTICULARS
Name : Somdutta Mukherjee
DOB : 14th October, 1985
Father’s Name : Saibal Kumar Mukherjee
Occupation : Manager, Business Development at Uniflex Cables Ltd.
Mother’s Name : Anuradha Mukherjee
Occupation : Advocate, Calcutta High Court.
Nationality : Indian
Marital Status : Married
Languages known : English, Hindi, Bengali
Permanent Address : 19B, Priyonath Mullick Road, Kolkata – 700026.
PERSONALITY TRAIT
A dynamic, practically smart and disciplined person, extremely hard working and accepts
additional responsibility without hesitation. Full of initiative, possess good leadership qualities.
Always ready to learn new things.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
SOMDUTTA MUKHERJEE
April, 2016.