Abhishek Sharma has over 7 years of experience in financial services and investment banking. He currently works as a team lead managing a team of 16 at Genpact, where he is responsible for providing information to clients on corporate actions, ADRs, UITs and mutual funds. He has expertise in operations management, process management, and customer relationship management. Previously, he worked at The Bank of New York Mellon for over 5 years serving in various roles handling corporate actions and as a corporate trust specialist.

1. ABHISHEK SHARMA
Contact No.: +91 8297264888/8686884108~ E-Mail – abhisheksharma925@gmail.com
Seeking middle level assignments with an Investment Banking, Custodian Banks & Retail Banking Operations organization of
high repute
SKILL SET
Process Operations
Operations Management
Client Relationship Management
Quality Management
Internal Control
Training & Development
Quality Assurance
MIS, Reporting & Documentation
PROFILE SUMMARY
• MBA with nearly 7.2 years of experience in Financial Service Sector & Investment
Banking.
• Presently associated with Genpact (IDC -Interactive data Corporation) as Team
Lead/Management Trainee in Corporate Action and Mutual fund, UIT & ADR.
• Expertise in focusing on maximizing customer satisfaction, process compliance, etc.
• Skilled in taking process improvement initiatives to achieve maximum efficiency in
various operations
• Deft in interfacing and coordinating with all the stakeholders to ensure smooth
functioning of the process while ensuring adherence to the SLAs, KPI’s.
• Proficient in streamlining systems with proven ability to enhance operational effectiveness
& meet operational goals within the cost, time & quality parameters
• An effective communicator with strong analytical skills and organisational abilities
• A keen planner & implementer with exposure in various systems such as Portfolio
Security System (PSS), IMS, Security Master Database, DTC, International Money
Management System, PeopleSoft (Financial) ,ASP, GSP, Exshare & Analytics
applications.
• Demonstrated excellence in processing accurate deals related to Federal Tax Dept,
MMI Vostro &Nostro accounts and other request TAS, G/L, IDC, CAS Deals sent by
various onshore teams.
• Sound knowledge of Income statement, Cash Flow Statement and Balance Sheet.
Trained and Certified on Oracle Database 11g – SQL Fundamentals by NIIT
(Oracle University).
• Pursuing and registered for AML and KYC certification for July 2016 from Indian
Institute of Banking and Finance.
CORE COMPETENCIES
Operations Management
• Framing work direction and plan for the associates after thorough assessment of their capabilities.
• Collaborating with various teams Such as Corporate Action, Mutual Fund, Equity, ADR & UIT team, parties such as
brokers, investment managers, sub custodians, clients etc.
Process Management
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as
per defined guidelines
Customer Relationship Management
• Mapping client’s requirements; identifying improvement areas & implementing measures to maximize customer
satisfaction levels
• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved
service levels; Resolving client queries within the shortest possible time
ORGANIZATIONAL EXPERIENCE
Since June 1st
to till date GENPACT (IDCO Client)
Key Result Areas:
• Working as Team Leader (Management Trainee) and handling a team of 16 team members (including 4 PD’s and 12 PA’s).

2. • Providing Information to the end Client regarding Corporate Action (like Stock Split, Reverse Split, Spin off, Stock
Dividend, Rights Offering), ADR, UIT and Mutual fund (Announcements & dividend) from the US different Stock
Exchanges like NYSE, FINRA, OTC, NASDAQ & Companies as well.
• Managing reporting operations and maintaining daily date wise documentation of deals.
• Preparing & maintaining FMEA, RCA, SOP’s, Dash Board and VSM along with other miscellaneous MIS data.
• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved
service levels, Resolving client queries within the shortest possible time.
• Conduct daily huddles and monthly One on One with team the team members for discussion about their performance,
error and new updation in the process (16 Members), Handling team issues & escalations, Handling client calls, Weekly
calls, Send Reward & Recognition to the senior management for best employee, Performance appraisal.
Previous Experience: -
Since Aug’10 to April 15 The Bank of New York Mellon (BNY Mellon) Pune
Key Result Areas:
• I worked as Senior Specialist and got a chance to work on two Pilot batches Mandatory corporate action & corporate
trust (Trustee).
• In Corporate Action worked on events such as cash merger, Reverse split, Name change, cash & stock merger, pay in kind,
diva events, etc. allocated by the DTC
• Being a Custodian bank I was responsible for Observing notifications, Creation of New event as well as Updating Existing
Events and verification of events, and after creation of the new event Payment to the Client (CSR)
• Responses ,instructions and proceeds through emails,IMS and CIS to facilitate decision making
• Got another opportunities to work as corporate trust (Trustee) with the below several work responsibilities.
• Settled trade for 10 departments and maintained records of the same in electronic form (Billing, Collection, Disbursement,
Fed Tax Dept. CDO, CT-ADMIN. Money Market Instrument Dept.) And Open new account as per client request.
• Executing deals related to Federal Tax using PeopleSoft financial system
• Changing securities from treasury vault mainframe (Free receipts/free delivers) as per requirement
• Undertaking operations to ensure 100% accuracy in deals regarding money market instruments and tax deals
• Preparing check DDA & 6 G/L reconciliation reports and updating SLA Tracker & MIS Tracker on daily basis.
• A keen planner & implementer with exposure in various systems such as Portfolio Security System (PSS), IMS, Security Master
Database, DTC, International Money Management System, PeopleSoft (Financial) , ASP and GSP applications
• Demonstrated excellence in processing accurate deals related to Vostro & Nostro accounts, Federal Tax Dept , MMI and
other request TAS, G/L, IDC, CAS Deals sent by various onshore team
• Deciding the entitlement & reconciling and passing on the proceeds to shareholders on all the corporate action events and
interest payment on bonds within the pre-set time deadlines
• Managing reporting operations and maintaining daily date wise documentation of deals
• Serving as process trainer and providing assistance to employees in preparing SOPS
• Updating DASHBORD on weekly basis & FMEA on Quarterly basis with team Manager.
• Collaborating with various teams such as event creation & ASP team, parties such as brokers, investment managers, sub
custodians, clients, etc.
Highlights:
• Served as subject matter expert in processes regarding preparation of financial statements, resolving queries raised by the
team members, others teams and CSR’s
• Received various appreciation mails and ‘thank you’ notes from Clients for (Timely response, Clearing breaks, Provide
better resolution )
• Awarded 4 ‘Corporate Trust Spot’ for best performance by Service Delivery Leader in 2012 & 2013
• Project handled:
o Kaizen wave idea submitted for process improvement.
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Kiran Investment
Bharatpur ( Raj.) -Jan'06 - Jun'07
• Worked as an Educator- helping the client to execute the trade also helping them for investments solutions.
• Attained: Business development and selling of other financial Products like Life Insurance and Customer co-ordination
to meet all Queries before and after sales
• 'Best Performer' & 'Sprint & Race Award' Award during 2007 by ICICI Prudential Life insurance.
CERTIFICATION

3. • Completed the following:
o NSE certification in financial market ‘Beginner Module’ during 2008
EDUCATION
2009 MBA (FINANCE & Marketing) from International School of Corporate Management, Pune
2006 B.Com. (Accounting, Business Administration) from University of Rajasthan, Rajasthan
IT SKILLS
• Operating Systems: MS – DOS and Windows 2000/ XP/2007/2010, MS Office
• Software Packages: Lotus Notes, PeopleSoft Financial, Tran star, Outlook, ,Main frame system , Exshare and Analytics
Banking Application and Tally
• Trained and Certified on Oracle Database 11g – SQL Fundamentals by NIIT (Oracle University)
TRAININGS
• Completed training sessions:-
o Capital Market and Its Instruments
o Corporate Actions
o Derivatives
o Swift
o Bond
o Life Cycle of Trade
o
o Custodian and its Functions
o Fundamental of securities
o Corporate Trust Fundamental
o Team Dynamic
SOCIAL ENGAGEMENTS
• Visited Malaysia for International Business Study Tour that included visiting various companies during 2009
• Worked as a volunteer in ‘Common Wealth Youth Games’ in Pune during 2008
• Organized a one day social work for blind children at blind school, Pune
• Took Participation in Tree Plantation through BNY Mellon, Pune
• Volunteered for distribution of cloth & food for poor children in Pune through BNY Mellon, Pune
• Took part in ‘Well-Being 90*5 Health’s Programme’ at BNY Mellon Pune
• Took part in TREE Plantation event many times organized by BNY Mellon Pune
• Received the 1st
prize for ‘Best Scientific Model’ at school during 2000
• Served as an active member of National Student's Union of India during (Bharatpur Raj.)
PERSONAL DETAILS
Date of Birth: 07-10-1986
Present Address: 2-3-64/53, Shanthi Nagar Uppal, Hyderabad 500039
Permanent Address: Abhishek Sharma S/O Murari Lal Sharma, Radha Nagar, Near Golpura Road, Behind HeeraDas
Bus Stand, Bharatpur – 321001, Rajasthan
Languages Known: English and Hindi
Location Preference: Pune, Hyderabad, Mumbai, Gurgaon, Delhi NCR
LinkedIn Profile: sharma2412abhi@gmail.com
Driving License Yes
Nationality Indian
PASSPORT DETAILS G8829347, Exp. Date – 03/08/2018