Sage CRM 7.2 is an exciting release which comes with a host of new social, mobile and business collaboration features that will empower sales, marketing and customer service teams to better engage with colleagues and customers.
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Htkhorizon business cloud summit-living case-studyHTK Horizon
www.htkhorizon.com. jkbowser@htk.co.uk. HTK Horizon presentation from the Business Cloud Summit 2012. Justion Bowser of HTK Horizon, together with Zuora, Salesforce and Stoke By Nayland Hotel, Golf & Spa. Our journey through the cloud. How HTK's marketing software has evolved within the cloud ecosystem,
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
With the right CRM comes the opportunity for Along the way, IT managers need an integratedcompanies to really get to know their customers, set of technologies—from websites to databasestheir needs, preferences and their buying and data mining tools—to make it work.patterns.
Htkhorizon business cloud summit-living case-studyHTK Horizon
www.htkhorizon.com. jkbowser@htk.co.uk. HTK Horizon presentation from the Business Cloud Summit 2012. Justion Bowser of HTK Horizon, together with Zuora, Salesforce and Stoke By Nayland Hotel, Golf & Spa. Our journey through the cloud. How HTK's marketing software has evolved within the cloud ecosystem,
Mobile CRM: a New Perspective Mobile sales teams are usually composed of a firm’s most valuable salespeople: the ones who close the most deals and are the most direct generators of new revenue.
With the right CRM comes the opportunity for Along the way, IT managers need an integratedcompanies to really get to know their customers, set of technologies—from websites to databasestheir needs, preferences and their buying and data mining tools—to make it work.patterns.
Vendor Landscape: CRM Suites for SmallEnterprises
Adopt a dedicated Customer Relationship Management (CRM) suite for
integrated automation of sales, marketing, and service processes. Be sure
you don’t cut corners when it comes to social media, it’s today’s true market
differentiator.
The Most Important Online CRM and Social CRM Apps - InfographicGetApp
This infographic locates some of the most important solutions in CRM and Social CRM on a map and uses publicly available information to explain how they vary in terms of company size, popularity, social media presence, ease of integration, trust factors and mobile applications availability.
Collaboration and Productivity with Microsoft SharePointEdgewater
Ori Fishler, Web Solutions Practice Director at Edgewater Technology, was invited to speak at the Delta Dental CFO Conference on April 26th on Marco Island, FL. Ori presented the collaboration benefits of SharePoint 2010, specifically how a collaborative platform like SharePoint:
- streamlines finance and accounting processes
- improves the productivity of the underwriting department
Today’s CRM market offers a significant number of solutions and software alternatives. Some fit larger enterprises (which typically require on-premise hosting) while others apply more to the needs of SME’s (commonly utilizing a cloud-hosted solution).
When it comes to CRM solutions, providers must adapt their product to fit a constantly changing business landscape. For example, more and more CRM solutions are now becoming available for mobile. This is a crucial advantage for modern companies and brings versatility to their CRM usage. Being able to maintain your customer relationships directly from your phone or tablet changes the way you operate and manage your sales activities.
Presentation by Jelmer de Jong of Backbase during the Forrester webinar 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
In this presentation, we will delve into a variety of techniques designed to enhance your communication skills, empowering you to excel as a communicator. Whether in your professional or personal life, these methods aim to elevate your relationships and foster meaningful connections.
Vendor Landscape: CRM Suites for SmallEnterprises
Adopt a dedicated Customer Relationship Management (CRM) suite for
integrated automation of sales, marketing, and service processes. Be sure
you don’t cut corners when it comes to social media, it’s today’s true market
differentiator.
The Most Important Online CRM and Social CRM Apps - InfographicGetApp
This infographic locates some of the most important solutions in CRM and Social CRM on a map and uses publicly available information to explain how they vary in terms of company size, popularity, social media presence, ease of integration, trust factors and mobile applications availability.
Collaboration and Productivity with Microsoft SharePointEdgewater
Ori Fishler, Web Solutions Practice Director at Edgewater Technology, was invited to speak at the Delta Dental CFO Conference on April 26th on Marco Island, FL. Ori presented the collaboration benefits of SharePoint 2010, specifically how a collaborative platform like SharePoint:
- streamlines finance and accounting processes
- improves the productivity of the underwriting department
Today’s CRM market offers a significant number of solutions and software alternatives. Some fit larger enterprises (which typically require on-premise hosting) while others apply more to the needs of SME’s (commonly utilizing a cloud-hosted solution).
When it comes to CRM solutions, providers must adapt their product to fit a constantly changing business landscape. For example, more and more CRM solutions are now becoming available for mobile. This is a crucial advantage for modern companies and brings versatility to their CRM usage. Being able to maintain your customer relationships directly from your phone or tablet changes the way you operate and manage your sales activities.
Presentation by Jelmer de Jong of Backbase during the Forrester webinar 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
In this presentation, we will delve into a variety of techniques designed to enhance your communication skills, empowering you to excel as a communicator. Whether in your professional or personal life, these methods aim to elevate your relationships and foster meaningful connections.
Going Mobile with Microsoft Dynamics CRM - What Are Your Options?Affiliated
Everyone’s talking about how important it is to implement mobile solutions for your business and adding mobile access to CRM can deliver significant benefits. If you're currently using Dynamics CRM or looking to make the switch, view this presentation "Going Mobile with Microsoft Dynamics CRM - What Are Your Options?" to see a broad overview of mobile CRM productivity capabilities and options and compare some of the leading mobile solutions for Dynamics CRM.
FIMM is an industrial solutions company who provide detergents used during the ultrasonic cleaning process of industrial parts.
With the implementation of Sage CRM, FIMM can now keep track of its sales process and team which has had a positive effect on overall sales.
Sage 100 CRM has helped increase sales because we now have the ability to update prospect records and report on customer visits.
Salesforce is one of the popular CRM Platform which is used to manage customers and their relationships with an organization. It helps businesses to connect with customers by using cloud technology. It also provides flexible functionality for large inventory systems. The application which we would be developed on a software as a service based platform for various enterprises and organizations to manage a large number of products.CRM model used in different organizations to manage interactions with customers by using phone calls, Emails, Meetings, and Social media, etc. It provides a personalized customer experience and also provides “ON DEMAND SERVICESâ€.In this paper, we are discussing Salesforce, Salesforce CRM, Architecture of Salesforce, Benefits, Applications, and its latest Trends. Harshada J. Visave | Prof. Pratibha Adkar "Salesforce – The Future of CRM" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42559.pdf Paper URL: https://www.ijtsrd.comengineering/computer-engineering/42559/salesforce-–-the-future-of-crm/harshada-j-visave
Sage Success Story - Sign + Digital IrelandDavid Beard
"Moving beyond customer calls as a 'milk-round' to a pro-active process for developing or monitoring leads as the business developed"
Sage CRM and Sage 200 ERP ‘making it easy’ for Sign + Digital to connect all functions and departments within the company so that it could truly serve its customers better and provide them with an exceptional and more proactive service.
What's New in SAP Business One 10.0
For more information, please contact at
Sundae Solutions Co., Ltd.
Tel. +66 26348899
Email: sales@sundae.co.th
URL: http://www.sundae.co.th
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
2. Launching…
Sage CRM 7.2
Sage
CRM
7.2
has
been
designed
to
support
busy,
growing
businesses
who
want
to
foster
internal
collabora=on,
increase
sales
team
produc=vity
and
drive
business
wide
efficiency.
sagecrm.com/7.2
3. New Features…
To Support Your Teams
Award winning CRM software to manage critical sales, marketing and
customer services activities every day.
Customer
Sales Marketing Service
The only place you’ll need to look Generate more leads through Manage every element of your
for everything you need to know highly targeted campaigns. customer relationships with ease.
about prospects and customers in
the office or on the road.
sagecrm.com/7.2
4. Sage CRM 7.2
Feature Overview
Mobile CRM Social CRM Smarter Business Business Wide
– Sage CRM Sales Lite for – Sage CRM for Facebook Reporting Collaboration
the iPhone – Adds to our existing – Enhanced reporting – Sage CRM Collaboration
– Sage CRM Sales social CRM features functionality including powered by Yammer
Tracker for Windows 8 including Sage CRM for cloning and – Business collaboration
– Full support for the iPad Twitter and LinkedIn alphabetising of reports for individual users and
OS – Improved user-based teams of users allowing
– Adds to our existing reporting security them to collaborate with
mobile features including Yammer Groups, across
Sage CRM for iPhone, records using Yammer
iPad & Android devices Topics
sagecrm.com/7.2
5. What…
Does This Mean For Your Business
Mobile CRM Social CRM Smarter Reporting Business Collaboration
Faster, secure, customised
Enhance sales team Instant information about reports, quickly populated Drive employee
productivity with two new customers and prospects collaboration and
with the latest CRM
sales apps using Social CRM knowledge exchange
information.
Improved responsiveness Increased speed in At-a-glance business Increase employee
to customer queries from accessing the right insight and informed engagement through
sales teams information decision-making shared information
sagecrm.com/7.2
6. Mobile CRM
Featuring 2 new mobile
apps driving sales team
productivity
sagecrm.com/trial
sagecrm.com/7.2
7. Empower your Sales Team…
With Mobile CRM
Did you know…
– By 2016, more than 1.6 billion smart mobile devices will be purchased globally.
– Two-thirds of the mobile workforce will own a smartphone, and 40% of the
workforce will be mobile.
– Two years from now, 20% of sales organisations will
use tablets as the primary mobile platform for their field sales force.
– By 2018, 70% of mobile workers will use a tablet
or a hybrid device that has tablet-like characteristics.
– 82% of organisations will have a mobile
By 2014,
work style strategy in place and that 62% currently employ one
– Business need to adopt these technologies to enable
mobile workers be more effective in their jobs
sagecrm.com/7.2
8. Sage CRM 7.2
Mobile Features
– iPhone App – Sage CRM Sales Lite
– Windows 8 App – Sage CRM Sales
Tracker
– Full support for the iPad OS
– Ability to switch between optimised UI
and full screen browsing
sagecrm.com/7.2
9. Sage CRM
Mobile CRM Made Simple
Our new mobile apps
at a glance...
Sage CRM Sales
Tracker Sage CRM Sales Lite
For sales users on the road
Sage CRM Sales Tracker for
who need up-to-date
Windows 8 gives users
information on their phone,
access to their Sage CRM even when out of coverage.
company, person & Sage CRM Sales Lite gives
opportunity records from users mobile access to their
their Windows 8 Tablet Sage CRM data, tasks and
device. Users can even build
appointments, and
a watch list of opportunities
integrates the iPhone
key to their pipeline. Sage allowing users to track and
CRM Sales Tracker can also log outbound calls, email
be accessed via a Windows and SMS activities
8 PC.
sagecrm.com/7.2
10. New Sage CRM iPhone App
Sage CRM Sales Lite for iPhone
Features Include:
– Access vital customer information even when out of coverage.
– Read-only offline access to People and Opportunities
– Read-only access to Tasks and Appointments
– Native iPhone Integration: Ability to track and log outbound
calls, email and SMS activities
– Read-only access to History / Favourites (Opportunities and
Communications)
– Integration with native iPhone maps to track sales appointments
– Ability to add Notes and Photos to Contacts and Opportunities
sagecrm.com/7.2
11. New Windows 8 App
Sage CRM Sales Tracker for
Windows8
Features Include:
– Download Company, Person and Opportunity
records to their Windows Tablet device
– View their Opportunities displayed in a pie chart
broken down by stage
– View a list of the most recently added Opportunities,
Companies and People that have access to.
– Build a Watch list - a list of opportunities, company
and person records that are key to their pipeline.
– Drill down to record details to get a full picture of the
opportunity they are working with
sagecrm.com/7.2
12. Sage CRM
7.2 Mobile Features
Benefits Snapshot
– Key customer information at your fingertips, with access to
real-time information when on the road enabling more effective
selling
– Timely input of accurate customer data when on the road (no
need to update when back in the office)
– Improved responsiveness to customer queries from sales teams
– Enable your sales teams to manage routine tasks and better
serve their customers by providing them with an enhanced sales
experience where they can deliver real time information, answers
and results.
– Native integration with the iPhone delivering a rich, familiar
interface
– Ability to switch between optimised iPad UI and full screen
browsing, offering increased choice for better mobile adoption
sagecrm.com/7.2
13. Social CRM
Sage CRM for Facebook
complimenting the existing
LinkedIn & Twitter
Features
sagecrm.com/7.2
14. Social CRM
The Statistics
– Social media revenue worldwide is – 34% of marketers have generated leads
expected to reach $34 billion by 2016 on Twitter (HuffingtonPost)
(Gartner) – 31% of consumers read online reviews
– By 2016, more than 1.5 billion people will before making a purchasing decision
use social networks, an increase of 57%
from 2011 (Gartner)
– Facebook has 1.06 billion monthly active
users (Jeff Bullas)
– An average Facebook user has 130
friends (All Twitter)
– LinkedIn has 161 million members in 200
countries (All Twitter)
– Every second, two new members join
LinkedIn (All Twitter)
– 53% of people on Twitter mention
products and/or services in their tweets
(Qualman
sagecrm.com/7.2
15. Sage CRM
For Facebook
Features Include:
– Light Facebook Integration
– View Company or Person Facebook
details on the Person and Company
screens
– Facebook Search on the Dashboard
sagecrm.com/7.2
16. Sage CRM 7.2
Sage CRM for Facebook
Benefits Snapshot
– Brings customers’ Facebook profiles inside the customer CRM
account giving you the information you need without leaving Sage
CRM
– Instant information about customers and prospects - associate
Facebook profiles with prospect accounts for more detailed
information
– Better understand your customer base & recognise strong
customers who can carry and share your messaging to their
extended networks
– Obtain more relevant information for greater assessment of your
opportunities
– Use this new found information to better understand the prospect
you are pitching to, therefore helping you better customise the
sales pitch to the potential customer
– Increased speed in accessing the right information
– Increased visibility on customer and prospect account information
sagecrm.com/7.2
17. Compliments
Our Existing Social CRM Solutions
Sage CRM for Twitter Sage CRM for LinkedIn
The Sage CRM Twitter integration LinkedIn integration within Sage CRM
enables you to efficiently establish, enables you to efficiently build a
track, and respond to Twitter professional network of possible
communication traffic in real time, and customers and partners, as well as
can be used for a variety of critical providing sales teams with valuable
marketing and customer relationship insight into prospective customers.
requirements
sagecrm.com/7.2
19. Business Collaboration
Powered by Yammer
Features Include:
– Business Collaboration for individual
users and teams of users
– Collaborate with Yammer Groups
– Yammer feed in My CRM work area
– Collaborate across records using
Yammer Topics
– Yammer feed will be available for
Companies in Sage CRM
sagecrm.com/7.2
20. Sage CRM 7.2
Business Collaboration
Benefits Snapshot
– Drive productivity through better team
collaboration
– Sales managers can obtain better insight into
team performance and the largest deals
through employee conversations
– Monitor changes taking place across
opportunities in the sales pipeline
– Better visibility and performance monitoring
– Increase employee engagement through
shared information
– Facilitate peer-to-peer learning through quick
and easy collaboration
– Digitally merge the geographic barriers
keeping teams apart with web based
collaboration
sagecrm.com/7.2
22. Sage CRM 7.2
Smarter Reporting
Features Include:
– Clone Reports
– Manage export on Reports for greater
security
– All charts generated in HTML5 – Flash
not required
– New chart types
– Full access to Fusion charts for further
reporting customisations
sagecrm.com/7.2
23. Sage CRM 7.2
Smarter Reporting
Benefits Snapshot
– Faster, secure, customised reports, quickly
populated with the latest CRM information
– Rich new graphic charts and report cloning
capabilities enable users to quickly create
visual reports with interactive graphs
– Save time and increase efficiencies with
new clone reports functionality
– At-a-glance business insight and informed
decision-making.
sagecrm.com/7.2
25. Sage CRM & Sage ERP X3
Integration
Features Include:
– Light synchronisation for high performance and stability
– Range of Real time data views (RTDVs) available for
instant access to key company information including:
– Sales Quotes
– Sales Orders
– Deliveries
– Sales Invoices
– Credits
– Payments
– Direct access to quote, order, invoice and sales credit
information from X3 into the hands of Sage CRM
users.
– Opportunity for BPs to leverage the Sage ERP X3 web
services capability to develop deeper integration
sagecrm.com/7.2
26. Positioning…
Sage ERP X3 CRM & Sage CRM
Sage ERP X3 CRM Core Sage CRM Advanced
Features Features
– Support existing customers – Lead to cash full process integration
(customer care, support, helpdesk….)
– Advanced Marketing capabilities (e.g.
Email Marketing)
– Full contact management system
+
– Advanced queries capabilities (profiling,
– Support Sales Management (KPI’s, segmentation and scoring…)
dynamic reports…)
– Great Mobility (SFA) & BYOD compliant
– Businesses that earn the majority of
their revenue from contracts – CRM Customer Portal
– Advanced analytical tools & proactive
customer processes related automation
– Advanced collaborative functions
sagecrm.com/7.2
27. Sage CRM & Sage ERP X3
Benefits Snapshot
Real-time data
Clean data
views help create a
across the entire
complete view
business
of the customer
Bring together
isolated information
Better Business
creating a single,
Insight
customer centric
view
sagecrm.com/7.2
28. Sage CRM 7.2
Sage CRM & Sage ERP X3
Benefits Snapshot
– Helping build better, longer lasting
relationships with customers
– Helps drive productivity across your
entire business
– Improve communication across
departments, enabling access to accurate
and comprehensive information that
delivers a full customer view
– Improved customer communication, and
improved customer loyalty through the
delivery of excellent customer service
sagecrm.com/7.2
29. See for yourself the
difference that
Sage CRM could make to
your business
www.sagecrm.com
For
more
informa=on,
please
contact
us
at
Sundae
Solu=ons
Co.,
Ltd.
Bangkok,
Thailand
Get Social with Sage CRM & stay up to date
URL:
www.sundae.co.th
Email.
marke=ng@sundae.co.th
Tel.
+66
2634
8899
sagecrm.com/7.2