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MAXIMIZING YOUR MOBILE
      MARKETING
  Cassie Roberts & Rebekah Hardage
Software for Events. Your Event.
                                                                                         Online.
                                                                         www.saffireevents.com




                   PRESENTERS
          Cassie Roberts                                  Rebekah Hardage
          Manager, Sales &                                Marketing Manager
          Partnership



Experience:                                     Experience:
• Received BS Public                            • Received a BA in
  Relations, & Masters                            Journalism & Public
  Sport Management, The                           Relations from Baylor
  University of Texas                             University
• Born in Central City, NE                      • Expertise in email
• United States Olympic                           marketing, social
  Committee                                       media, analytics, etc.
• Rodeo Austin                                  • Manages all marketing
                                                  efforts for Saffire
                                   6/19/2012
                             © 2012 – Saffire Events
Software for Events. Your Event.
                                                                                       Online.
                                                                       www.saffireevents.com




                        LEADERSHIP
        Kendra Wright              Aaron                           Jeremy
        President                  Pederson                        Emerson
                                   Technical Director              Creative Director


                        Experience:                     Experience:
Experience:
                        • Leads a team of               • A classically-trained
• Began building          highly skilled
  websites in 1995        programmers                     artist with 14 years of
  for Fortune 1000      • Finds the perfect               online design
  company                 technology for the              experience
• Started her own         job                           • Oversees the
  company in 1998       • A different breed of            process of bringing
                          techie – speaks                 your brand to life
• Is a marketing          English!
  person at heart                                         online
                                                        • In touch with client
                                                          needs and success
                                  6/19/2012
                            © 2012 – Saffire Events
Software for Events. Your Event.
                                                                           Online.
                                                           www.saffireevents.com




                  THE TEAM
Chris Lugar                   Chris Howard                  Daniel Bunn
Senior Software               Front End                     Software Engineer
Engineer                      Developer




Jessica Bybee-                Rebekah                       Jonathan Hope
Dziedzic                      Hardage                       Software Engineer
Senior Account                Marketing Manager
Manager



Adam                          Cassie Roberts
Dispenza                      Manager, Sales &
QA Specialist                 Partnerships




                         6/19/2012
                   © 2012 – Saffire Events
Software for Events. Your Event.
                                                   Online.
                                   www.saffireevents.com




HISTORY




      6/19/2012
© 2012 – Saffire Events
Software for Events. Your Event.
                                                      Online.
                                      www.saffireevents.com




SAFFIRE EVENTS




         6/19/2012
   © 2012 – Saffire Events
Software for Events. Your Event.
                                                        Online.
                                        www.saffireevents.com




   AGENDA
 Why mobile is a “must have”
for any business; opportunities
      and best strategies



  The great debate: App vs.
           Mobile



Tools you can use to enhance
 your mobile presence (many
    of them mobile tools)
           6/19/2012
     © 2012 – Saffire Events
Software for Events. Your Event.
                                                                     Online.
                                                     www.saffireevents.com




           OUR COMPUTERS
When the web started…




                        6/19/2012
                  © 2012 – Saffire Events
Software for Events. Your Event.
                                                          Online.
                                          www.saffireevents.com




ANYONE REMEMBER THIS?




             6/19/2012
       © 2012 – Saffire Events
Software for Events. Your Event.
                                                       Online.
                                       www.saffireevents.com




HOW ABOUT THIS?




          6/19/2012
    © 2012 – Saffire Events
Software for Events. Your Event.
                                                       Online.
                                       www.saffireevents.com




THIS WAS SLOW!




          6/19/2012
    © 2012 – Saffire Events
Software for Events. Your Event.
                                                                                        Online.
                                                                        www.saffireevents.com




             COMPUTING SPEEDS
                             Speed (bps)
12,000,000
                                  10,000,000
10,000,000

 8,000,000

 6,000,000
                                                                              Speed
 4,000,000                                                4G

 2,000,000                                            1,000,000
                56,000
        0
             1995 Desktop       2011 Desktop          2011 Mobile
                                  6/19/2012
                            © 2012 – Saffire Events
Software for Events. Your Event.
                                                       Online.
                                       www.saffireevents.com




SOUND FAMILIAR?




          6/19/2012
    © 2012 – Saffire Events
Software for Events. Your Event.
                                                             Online.
                                             www.saffireevents.com




NOT JUST FOR CALLS ANYMORE!




                6/19/2012
          © 2012 – Saffire Events
Software for Events. Your Event.
                                                             Online.
                                             www.saffireevents.com



“ON THE SPOT” CONNECTIONS


                        Do “it” as soon as
                       you think about “it!”




               6/19/2012
         © 2012 – Saffire Events
Software for Events. Your Event.
                                                        Online.
                                        www.saffireevents.com




   AGENDA
Why mobile is a “must have” for
any business; opportunities and
        best strategies




The great debate: App vs. Mobile




Tools you can use to enhance your
 mobile presence (many of them
           mobile tools)

           6/19/2012
     © 2012 – Saffire Events
Software for Events. Your Event.
                                                       Online.
                                       www.saffireevents.com




CRAZY STATISTIC




                              Source: Morgan Stanley Research

          6/19/2012
    © 2012 – Saffire Events
Software for Events. Your Event.
                                                            Online.
                                            www.saffireevents.com




THE IMPORTANCE OF MOBILE




               6/19/2012
         © 2012 – Saffire Events
Software for Events. Your Event.
                                                                                     Online.
                                                                     www.saffireevents.com




 MOBILE SEARCH UP 400% IN 2011




Your customers are
already viewing
your site from
mobile
(ready or not!)                         6/19/2012
 Source: Google/IPSOS Reid 2011   © 2012 – Saffire Events
Software for Events. Your Event.
                                                           Online.
                                           www.saffireevents.com




SALES ARE GROWING FAST!




              6/19/2012
        © 2012 – Saffire Events
Software for Events. Your Event.
                                                                Online.
                                                www.saffireevents.com




ANOTHER REASON FOR MOBILE COMMERCE




                   6/19/2012
             © 2012 – Saffire Events
Software for Events. Your Event.
                                                                  Online.
                                                  www.saffireevents.com




ECOMMERCE= INSURANCE POLICY




Plus incremental revenue and 80%
redemption           6/19/2012
               © 2012 – Saffire Events
Software for Rodeos
                           www.saffireevents.com




WEBSITES ARE STILL IMPORTANT




Copyright 2011 – Saffire
                Events
Software for Events. Your Event.
                                                                                                 Online.
                                                                                 www.saffireevents.com




     HOW TO MEASURE YOUR SITE
10

 9

 8

 7

 6                                                                                    Fair A
                                                                                      Fair B
 5                                                                                    Sports Site
                                                                                      Activity Site
 4
                                                                                      Retail Site

 3                                                                                    YOUR FAIR




                                                                      ?
 2

 1

 0
      Fair A   Fair B   Sports Site     Activity Site   Retail Site   YOUR FAIR


                                    6/19/2012
                              © 2012 – Saffire Events
Software for Events. Your Event.
                                                             Online.
                                             www.saffireevents.com




HOW GOOD SHOULD MY SITE BE?


      Kendra’s Law:
  Compare your website to
   your local competitors

                6/19/2012
          © 2012 – Saffire Events
Software for Events. Your Event.
                                                          Online.
                                          www.saffireevents.com




MOBILE BEST PRACTICES




             6/19/2012
       © 2012 – Saffire Events
Software for Events. Your Event.
                                                                   Online.
                                                   www.saffireevents.com




    CREATING A MOBILE SITE
• If you love your “guy” and content
  management system, use them!
• Make sure you have a single source of
  data
• Differences are size, speed and
  technology


                      6/19/2012
                © 2012 – Saffire Events
Software for Events. Your Event.
                                                                     Online.
                                                     www.saffireevents.com




   MOBILE USER EXPERIENCE
• Make it quick! People won‟t “figure it out.”
  – No splash screens
  – Be ruthless about navigation; use progressive
    disclosure
  – Straightforward, not “clever” categories and
    links
  – Ultra-short is the new short for copy
    (think Twitter!)
                        6/19/2012
                  © 2012 – Saffire Events
Software for Events. Your Event.
                                                             Online.
                                             www.saffireevents.com




TABLETS ARE ALSO IMPORTANT




                6/19/2012
          © 2012 – Saffire Events
Software for Events. Your Event.
                                                           Online.
                                           www.saffireevents.com




… & GROWING ENORMOUSLY




              6/19/2012
        © 2012 – Saffire Events
Software for Events. Your Event.
                                                          Online.
                                          www.saffireevents.com




TABLET BEST PRACTICES




             6/19/2012
       © 2012 – Saffire Events
Software for Events. Your Event.
                                                                      Online.
                                                      www.saffireevents.com




      WHAT IS MY PRIORITY?
1. Your website, including SEO & content
   management system!
2. Getting them there!
  – Social networking
  – Email
3. Mobile
  – Mobile site
  – Tablet site
  – Apps
                         6/19/2012
                   © 2012 – Saffire Events
Software for Events. Your Event.
                                                        Online.
                                        www.saffireevents.com




   AGENDA
 Why mobile is a “must have”
for any business; opportunities
      and best strategies



 The great debate: App vs.
           Mobile



Tools you can use to enhance
 your mobile presence (many
     of them mobile tools
           6/19/2012
     © 2012 – Saffire Events
Software for Events. Your Event.
                                                                      Online.
                                                      www.saffireevents.com




APP OR MOBILE SITE?
     Smart Phone Users

            Microsoft
               5%
    BlackBerry
       17%
                                Android
       Apple                     48%
      iPhone
       30%




                                          Source: Comscore, Nov. 11

                6/19/2012
          © 2012 – Saffire Events
Software for Events. Your Event.
                                                                                                          Online.
                                                                                          www.saffireevents.com




APP OR MOBILE SITE?




 http://www.onlinemarketing-trends.com/2011/04/mobile-commerce-take-off-infographic.html
                                 6/19/2012
                           © 2012 – Saffire Events
Software for Events. Your Event.
                                                                   Online.
                                                   www.saffireevents.com




  MOBILE SITE MYTHBUSTERS
• My mobile site cannot have photos.

FALSE- Mobile sites
can have as many
photos as you
want, but keep in mind
people do not want to
scroll very much on
their phones to find  6/19/2012
                © 2012 – Saffire Events
information
Software for Events. Your Event.
                                                                     Online.
                                                     www.saffireevents.com




   MOBILE SITE MYTHBUSTERS
• I have to pick between an App and a
  mobile site.

FALSE- You can have
both, but keep in mind
you will have to
develop and maintain
them separately.
                        6/19/2012
                  © 2012 – Saffire Events
Software for Events. Your Event.
                                                                        Online.
                                                        www.saffireevents.com




  MOBILE SITE MYTHBUSTERS
• I don‟t really need a mobile site because
  people can access my regular website on
  their mobile phone.
FALSE- While it is true                    By 2017, half
                                           of the world‟s
people can access your
                                           population will
regular site, would you                      have a 4G
want to try to use the                      connection.
regular Facebook on your                    Source: Mashable
                       6/19/2012
iPhone?          © 2012 – Saffire Events
Software for Events. Your Event.
                                                       Online.
                                       www.saffireevents.com




   AGENDA
Why mobile is a “must have” for
any business; opportunities and
        best strategies



  The great debate: App vs.
           Mobile



 Tools you can use to enhance
your mobile presence (many of
       them mobile tools
          6/19/2012
    © 2012 – Saffire Events
Software for Events. Your Event.
                                                          Online.
                                          www.saffireevents.com




WHAT THE HECK IS THIS?




             6/19/2012
       © 2012 – Saffire Events
Software for Events. Your Event.
                                                                                    Online.
                                                                    www.saffireevents.com



           CONNECT PRINT WITH MOBILE




                                       6/19/2012
Source: Google/IPSOS Reid 2011   © 2012 – Saffire Events
Software for Events. Your Event.
                                                                        Online.
                                                        www.saffireevents.com




      HOW TO USE QR CODES
• Use for general and
  more purposeful
  engagement
  – Track performance
    with Google Analytics
  – FREE and EASY to
    implement, e.g., http:/
    /www.qrstuff.com/

                           6/19/2012
                     © 2012 – Saffire Events
Software for Events. Your Event.
                                                                        Online.
                                                        www.saffireevents.com




        WORDPRESS UPDATES
•   Set it up on your computer
•   “Skin” it to match your website
•   Download Wordpress app
•   Easily share photos and news via mobile
•   Can be longer
    – Link Facebook and Twitter to it


                           6/19/2012
                     © 2012 – Saffire Events
Software for Events. Your Event.
                                                    Online.
                                    www.saffireevents.com




WORDPRESS




       6/19/2012
 © 2012 – Saffire Events
Software for Events. Your Event.
                                                    Online.
                                    www.saffireevents.com




FACEBOOK




       6/19/2012
 © 2012 – Saffire Events
Software for Events. Your Event.
                                                   Online.
                                   www.saffireevents.com




TWITTER




      6/19/2012
© 2012 – Saffire Events
Software for Events. Your Event.
                                                   Online.
                                   www.saffireevents.com




FLICKR




      6/19/2012
© 2012 – Saffire Events
Software for Events. Your Event.
                                                    Online.
                                    www.saffireevents.com




YOUTUBE




       6/19/2012
 © 2012 – Saffire Events
Software for Events. Your Event.
                                                    Online.
                                    www.saffireevents.com




PINTEREST




       6/19/2012
 © 2012 – Saffire Events
Software for Events. Your Event.
                                                             Online.
                                             www.saffireevents.com




BE EFFICIENT WITH HOOTSUITE




                6/19/2012
          © 2012 – Saffire Events
Software for Events. Your Event.
                                                            Online.
                                            www.saffireevents.com




STATISTICS FOR CONTEXT
     800 Million Facebook users
          (as of Dec „11)

       Over 100 Million Twitter
               users

      131 Million videos viewed
      on YouTube in Nov 2011

         62 Million Users on
              Google+
               6/19/2012
         © 2012 – Saffire Events
Software for Events. Your Event.
                                                                     Online.
                                                     www.saffireevents.com




SOCIAL MEDIA CAMPAIGN IDEAS
• Make people feel like insiders
  – First to know
  – Behind the scenes
  – Make it easy to share
  – Consider funny – tweets from mascot, etc.
• Ask questions that get people to talk
  about themselves in relation to your event

                        6/19/2012
                  © 2012 – Saffire Events
Software for Events. Your Event.
                                                                    Online.
                                                    www.saffireevents.com




             MORE IDEAS
• Show live tweets on concert side screens
• Have a contest for front row concert seats
  – Text, tweet or post on FB page NOW =
    publicity
• Give people lots of ways to share event
  photos and video – viral and more photos!
• Take pictures of crowd at concerts, post
  them and encourage them to tag
  themselves           6/19/2012
                 © 2012 – Saffire Events
Software for Events. Your Event.
                                                                     Online.
                                                     www.saffireevents.com




         EVEN MORE IDEAS
• Have a vote or quiz
  – Answer on mobile site, text, app, QR
    code, etc.
• Judiciously promote big sponsors for
  retweet
• Same with vendors and entertainers
• Allow groups to get $ for their
  organizations for advance sales; host trip
  for winners           6/19/2012
                  © 2012 – Saffire Events
Software for Events. Your Event.
                                                               Online.
                                               www.saffireevents.com




FREE MARKETING–FAIRS EVERYWHERE




                  6/19/2012
            © 2012 – Saffire Events
Software for Events. Your Event.
                                                            Online.
                                            www.saffireevents.com




A QUOTE FROM RODEO AUSTIN




               6/19/2012
         © 2012 – Saffire Events
Software for Events. Your Event.
                                                            Online.
                                            www.saffireevents.com




A QUOTE FROM BRAZOS VALLEY




               6/19/2012
         © 2012 – Saffire Events
Software for Events. Your Event.
                                                            Online.
                                            www.saffireevents.com




ARE YOU A SAFFIRE EVENT?




               6/19/2012
         © 2012 – Saffire Events

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Saffire Events - Maximizing Your Mobile Marketing Webinar

  • 1. MAXIMIZING YOUR MOBILE MARKETING Cassie Roberts & Rebekah Hardage
  • 2. Software for Events. Your Event. Online. www.saffireevents.com PRESENTERS Cassie Roberts Rebekah Hardage Manager, Sales & Marketing Manager Partnership Experience: Experience: • Received BS Public • Received a BA in Relations, & Masters Journalism & Public Sport Management, The Relations from Baylor University of Texas University • Born in Central City, NE • Expertise in email • United States Olympic marketing, social Committee media, analytics, etc. • Rodeo Austin • Manages all marketing efforts for Saffire 6/19/2012 © 2012 – Saffire Events
  • 3. Software for Events. Your Event. Online. www.saffireevents.com LEADERSHIP Kendra Wright Aaron Jeremy President Pederson Emerson Technical Director Creative Director Experience: Experience: Experience: • Leads a team of • A classically-trained • Began building highly skilled websites in 1995 programmers artist with 14 years of for Fortune 1000 • Finds the perfect online design company technology for the experience • Started her own job • Oversees the company in 1998 • A different breed of process of bringing techie – speaks your brand to life • Is a marketing English! person at heart online • In touch with client needs and success 6/19/2012 © 2012 – Saffire Events
  • 4. Software for Events. Your Event. Online. www.saffireevents.com THE TEAM Chris Lugar Chris Howard Daniel Bunn Senior Software Front End Software Engineer Engineer Developer Jessica Bybee- Rebekah Jonathan Hope Dziedzic Hardage Software Engineer Senior Account Marketing Manager Manager Adam Cassie Roberts Dispenza Manager, Sales & QA Specialist Partnerships 6/19/2012 © 2012 – Saffire Events
  • 5. Software for Events. Your Event. Online. www.saffireevents.com HISTORY 6/19/2012 © 2012 – Saffire Events
  • 6. Software for Events. Your Event. Online. www.saffireevents.com SAFFIRE EVENTS 6/19/2012 © 2012 – Saffire Events
  • 7. Software for Events. Your Event. Online. www.saffireevents.com AGENDA Why mobile is a “must have” for any business; opportunities and best strategies The great debate: App vs. Mobile Tools you can use to enhance your mobile presence (many of them mobile tools) 6/19/2012 © 2012 – Saffire Events
  • 8. Software for Events. Your Event. Online. www.saffireevents.com OUR COMPUTERS When the web started… 6/19/2012 © 2012 – Saffire Events
  • 9. Software for Events. Your Event. Online. www.saffireevents.com ANYONE REMEMBER THIS? 6/19/2012 © 2012 – Saffire Events
  • 10. Software for Events. Your Event. Online. www.saffireevents.com HOW ABOUT THIS? 6/19/2012 © 2012 – Saffire Events
  • 11. Software for Events. Your Event. Online. www.saffireevents.com THIS WAS SLOW! 6/19/2012 © 2012 – Saffire Events
  • 12. Software for Events. Your Event. Online. www.saffireevents.com COMPUTING SPEEDS Speed (bps) 12,000,000 10,000,000 10,000,000 8,000,000 6,000,000 Speed 4,000,000 4G 2,000,000 1,000,000 56,000 0 1995 Desktop 2011 Desktop 2011 Mobile 6/19/2012 © 2012 – Saffire Events
  • 13. Software for Events. Your Event. Online. www.saffireevents.com SOUND FAMILIAR? 6/19/2012 © 2012 – Saffire Events
  • 14. Software for Events. Your Event. Online. www.saffireevents.com NOT JUST FOR CALLS ANYMORE! 6/19/2012 © 2012 – Saffire Events
  • 15. Software for Events. Your Event. Online. www.saffireevents.com “ON THE SPOT” CONNECTIONS Do “it” as soon as you think about “it!” 6/19/2012 © 2012 – Saffire Events
  • 16. Software for Events. Your Event. Online. www.saffireevents.com AGENDA Why mobile is a “must have” for any business; opportunities and best strategies The great debate: App vs. Mobile Tools you can use to enhance your mobile presence (many of them mobile tools) 6/19/2012 © 2012 – Saffire Events
  • 17. Software for Events. Your Event. Online. www.saffireevents.com CRAZY STATISTIC Source: Morgan Stanley Research 6/19/2012 © 2012 – Saffire Events
  • 18. Software for Events. Your Event. Online. www.saffireevents.com THE IMPORTANCE OF MOBILE 6/19/2012 © 2012 – Saffire Events
  • 19. Software for Events. Your Event. Online. www.saffireevents.com MOBILE SEARCH UP 400% IN 2011 Your customers are already viewing your site from mobile (ready or not!) 6/19/2012 Source: Google/IPSOS Reid 2011 © 2012 – Saffire Events
  • 20. Software for Events. Your Event. Online. www.saffireevents.com SALES ARE GROWING FAST! 6/19/2012 © 2012 – Saffire Events
  • 21. Software for Events. Your Event. Online. www.saffireevents.com ANOTHER REASON FOR MOBILE COMMERCE 6/19/2012 © 2012 – Saffire Events
  • 22. Software for Events. Your Event. Online. www.saffireevents.com ECOMMERCE= INSURANCE POLICY Plus incremental revenue and 80% redemption 6/19/2012 © 2012 – Saffire Events
  • 23. Software for Rodeos www.saffireevents.com WEBSITES ARE STILL IMPORTANT Copyright 2011 – Saffire Events
  • 24. Software for Events. Your Event. Online. www.saffireevents.com HOW TO MEASURE YOUR SITE 10 9 8 7 6 Fair A Fair B 5 Sports Site Activity Site 4 Retail Site 3 YOUR FAIR ? 2 1 0 Fair A Fair B Sports Site Activity Site Retail Site YOUR FAIR 6/19/2012 © 2012 – Saffire Events
  • 25. Software for Events. Your Event. Online. www.saffireevents.com HOW GOOD SHOULD MY SITE BE? Kendra’s Law: Compare your website to your local competitors 6/19/2012 © 2012 – Saffire Events
  • 26. Software for Events. Your Event. Online. www.saffireevents.com MOBILE BEST PRACTICES 6/19/2012 © 2012 – Saffire Events
  • 27. Software for Events. Your Event. Online. www.saffireevents.com CREATING A MOBILE SITE • If you love your “guy” and content management system, use them! • Make sure you have a single source of data • Differences are size, speed and technology 6/19/2012 © 2012 – Saffire Events
  • 28. Software for Events. Your Event. Online. www.saffireevents.com MOBILE USER EXPERIENCE • Make it quick! People won‟t “figure it out.” – No splash screens – Be ruthless about navigation; use progressive disclosure – Straightforward, not “clever” categories and links – Ultra-short is the new short for copy (think Twitter!) 6/19/2012 © 2012 – Saffire Events
  • 29. Software for Events. Your Event. Online. www.saffireevents.com TABLETS ARE ALSO IMPORTANT 6/19/2012 © 2012 – Saffire Events
  • 30. Software for Events. Your Event. Online. www.saffireevents.com … & GROWING ENORMOUSLY 6/19/2012 © 2012 – Saffire Events
  • 31. Software for Events. Your Event. Online. www.saffireevents.com TABLET BEST PRACTICES 6/19/2012 © 2012 – Saffire Events
  • 32. Software for Events. Your Event. Online. www.saffireevents.com WHAT IS MY PRIORITY? 1. Your website, including SEO & content management system! 2. Getting them there! – Social networking – Email 3. Mobile – Mobile site – Tablet site – Apps 6/19/2012 © 2012 – Saffire Events
  • 33. Software for Events. Your Event. Online. www.saffireevents.com AGENDA Why mobile is a “must have” for any business; opportunities and best strategies The great debate: App vs. Mobile Tools you can use to enhance your mobile presence (many of them mobile tools 6/19/2012 © 2012 – Saffire Events
  • 34. Software for Events. Your Event. Online. www.saffireevents.com APP OR MOBILE SITE? Smart Phone Users Microsoft 5% BlackBerry 17% Android Apple 48% iPhone 30% Source: Comscore, Nov. 11 6/19/2012 © 2012 – Saffire Events
  • 35. Software for Events. Your Event. Online. www.saffireevents.com APP OR MOBILE SITE? http://www.onlinemarketing-trends.com/2011/04/mobile-commerce-take-off-infographic.html 6/19/2012 © 2012 – Saffire Events
  • 36. Software for Events. Your Event. Online. www.saffireevents.com MOBILE SITE MYTHBUSTERS • My mobile site cannot have photos. FALSE- Mobile sites can have as many photos as you want, but keep in mind people do not want to scroll very much on their phones to find 6/19/2012 © 2012 – Saffire Events information
  • 37. Software for Events. Your Event. Online. www.saffireevents.com MOBILE SITE MYTHBUSTERS • I have to pick between an App and a mobile site. FALSE- You can have both, but keep in mind you will have to develop and maintain them separately. 6/19/2012 © 2012 – Saffire Events
  • 38. Software for Events. Your Event. Online. www.saffireevents.com MOBILE SITE MYTHBUSTERS • I don‟t really need a mobile site because people can access my regular website on their mobile phone. FALSE- While it is true By 2017, half of the world‟s people can access your population will regular site, would you have a 4G want to try to use the connection. regular Facebook on your Source: Mashable 6/19/2012 iPhone? © 2012 – Saffire Events
  • 39. Software for Events. Your Event. Online. www.saffireevents.com AGENDA Why mobile is a “must have” for any business; opportunities and best strategies The great debate: App vs. Mobile Tools you can use to enhance your mobile presence (many of them mobile tools 6/19/2012 © 2012 – Saffire Events
  • 40. Software for Events. Your Event. Online. www.saffireevents.com WHAT THE HECK IS THIS? 6/19/2012 © 2012 – Saffire Events
  • 41. Software for Events. Your Event. Online. www.saffireevents.com CONNECT PRINT WITH MOBILE 6/19/2012 Source: Google/IPSOS Reid 2011 © 2012 – Saffire Events
  • 42. Software for Events. Your Event. Online. www.saffireevents.com HOW TO USE QR CODES • Use for general and more purposeful engagement – Track performance with Google Analytics – FREE and EASY to implement, e.g., http:/ /www.qrstuff.com/ 6/19/2012 © 2012 – Saffire Events
  • 43. Software for Events. Your Event. Online. www.saffireevents.com WORDPRESS UPDATES • Set it up on your computer • “Skin” it to match your website • Download Wordpress app • Easily share photos and news via mobile • Can be longer – Link Facebook and Twitter to it 6/19/2012 © 2012 – Saffire Events
  • 44. Software for Events. Your Event. Online. www.saffireevents.com WORDPRESS 6/19/2012 © 2012 – Saffire Events
  • 45. Software for Events. Your Event. Online. www.saffireevents.com FACEBOOK 6/19/2012 © 2012 – Saffire Events
  • 46. Software for Events. Your Event. Online. www.saffireevents.com TWITTER 6/19/2012 © 2012 – Saffire Events
  • 47. Software for Events. Your Event. Online. www.saffireevents.com FLICKR 6/19/2012 © 2012 – Saffire Events
  • 48. Software for Events. Your Event. Online. www.saffireevents.com YOUTUBE 6/19/2012 © 2012 – Saffire Events
  • 49. Software for Events. Your Event. Online. www.saffireevents.com PINTEREST 6/19/2012 © 2012 – Saffire Events
  • 50. Software for Events. Your Event. Online. www.saffireevents.com BE EFFICIENT WITH HOOTSUITE 6/19/2012 © 2012 – Saffire Events
  • 51. Software for Events. Your Event. Online. www.saffireevents.com STATISTICS FOR CONTEXT 800 Million Facebook users (as of Dec „11) Over 100 Million Twitter users 131 Million videos viewed on YouTube in Nov 2011 62 Million Users on Google+ 6/19/2012 © 2012 – Saffire Events
  • 52. Software for Events. Your Event. Online. www.saffireevents.com SOCIAL MEDIA CAMPAIGN IDEAS • Make people feel like insiders – First to know – Behind the scenes – Make it easy to share – Consider funny – tweets from mascot, etc. • Ask questions that get people to talk about themselves in relation to your event 6/19/2012 © 2012 – Saffire Events
  • 53. Software for Events. Your Event. Online. www.saffireevents.com MORE IDEAS • Show live tweets on concert side screens • Have a contest for front row concert seats – Text, tweet or post on FB page NOW = publicity • Give people lots of ways to share event photos and video – viral and more photos! • Take pictures of crowd at concerts, post them and encourage them to tag themselves 6/19/2012 © 2012 – Saffire Events
  • 54. Software for Events. Your Event. Online. www.saffireevents.com EVEN MORE IDEAS • Have a vote or quiz – Answer on mobile site, text, app, QR code, etc. • Judiciously promote big sponsors for retweet • Same with vendors and entertainers • Allow groups to get $ for their organizations for advance sales; host trip for winners 6/19/2012 © 2012 – Saffire Events
  • 55. Software for Events. Your Event. Online. www.saffireevents.com FREE MARKETING–FAIRS EVERYWHERE 6/19/2012 © 2012 – Saffire Events
  • 56. Software for Events. Your Event. Online. www.saffireevents.com A QUOTE FROM RODEO AUSTIN 6/19/2012 © 2012 – Saffire Events
  • 57. Software for Events. Your Event. Online. www.saffireevents.com A QUOTE FROM BRAZOS VALLEY 6/19/2012 © 2012 – Saffire Events
  • 58. Software for Events. Your Event. Online. www.saffireevents.com ARE YOU A SAFFIRE EVENT? 6/19/2012 © 2012 – Saffire Events

Editor's Notes

  1. Hi, I’m Cassie Roberts, and today, we’re going to talk to you about marketing your event via mobile. I’ll tell you more about our company in a minute, but first a little housekeeping…
  2. Saffire Events was founded by Kendra Wright, who has been building websites since 1995, when the internet began.In 2000, she joined forces with Aaron Pederson, Saffire Events’ technical director, and Jeremy Emerson, Saffire Events’ creative director.
  3. Since then, Saffire Events has addedalmost a dozen people, all to keep up with the ever-rising bar of online expectations.
  4. Besides theirwork in the event industry, their team does work for large consumer companies in a lot of industries. This gives a breadth of experience that they bring to marketing events online.
  5. A few years ago, a phone call changed the trajectory of theircompany.Rodeo Austin called and asked them to build an immersive, online presence. Immediately, Saffire Events felt this was an industry they wanted to call home, because this was an industry they could help. And the best thing is, because of geographic disparity, Saffire can bring the experience of lots of fairs and give us functionality that we would never be able to afford from someone just building one event website.
  6. First, I want to talk to you about the opportunities in mobile marketing, why it’s important and best strategies. (stats, how to create, UI, iPhone vs. Android, apps vs. site, tablets, mcommerce trends) Second, I want to talk to you about getting people to engage with you on mobile. (through site, QR codes, clever apps, etc.) Third, I want to talk about specific tools for updating your site mobilly via blog, flickr, twitter, fbetc, location-based marketing, text marketing, tools to update all at once like hootsuite.
  7. Screens were REALLY SMALL (and fuzzy!). Some of ours still are!
  8. This is how we browsed the Internet.
  9. Alta Vista was the Google of 1995.
  10. Just imagine, with screens this size and browsing this slowly, how different it was to build websites… and to visit them.
  11. 56kVs.10 megabitVs.1 megabit – with 4G, this will increase to 4-6 Megabits and BEYOND! But to get it, you have to be in the right place and have the right device that supports 4G.4G is coming to all mobile providers. Verizon and ATT already provide ~1-2Megabit download speeds for phones and about 6-8 for laptops with 4G modems. The technology has the potential to go to 10 Megabits.
  12. It’s funny being in the internet business for a long time. When we talk about smaller screen sizes and slower speeds, it sure does sound familiar.Developing for mobile has some of the same challenges we had 15 years ago. But it’s still a whole new world.
  13. When we think about mobile, a few years ago, we would have thought of phone calls.Then as time passed, it came to mean mobile websites.
  14. If you ask people what they do with their phones, calls will not even be at the top of the list.Mobile gives people the opportunity to do things immediately.Starbucks – bonusesMany texts per day, but no callsVoicemail is seen as an annoyancehttp://www.onlinemarketing-trends.com/2011/09/how-mobile-is-driving-us-online.html
  15. First, I want to talk to you about the opportunities in mobile marketing, why it’s important and best strategies. (stats, how to create, UI, iPhone vs. Android, apps vs. site, tablets, mcommerce trends) Second, I want to talk to you about getting people to engage with you on mobile. (through site, QR codes, clever apps, etc.) Third, I want to talk about specific tools for updating your site mobilly via blog, flickr, twitter, fbetc, location-based marketing, text marketing, tools to update all at once like hootsuite.
  16. By 2014, more people will access your website via mobile devices than desktop computers. Based on the trajectory I’ve seen, I believe it!
  17. Since accessing the internet through a mobile phone was the closest behind computers, we’ll start there. Mobile internet usage is growing at an incredible rate. Of the world’s 4 billion mobile phones 1.08 billion are smart phones, and on average Americans spend 2.7 hours per day on their mobile phone. So clearly the audience is already there. It’s important that you GET THERE NOW and develop your presence. This next stat proves why: Mobile Commerce is increasing at 10% per year. If you build your presence now, people will feel safer buying from your site on their mobile devices when they’re ready. In addition, desktop computer usage is dwindling. By 2014 more people will access the internet by mobile than desktop, so you HAVE to be there. Finally, women aged 35-54 are the most active group in mobile socialization. We’ve been told by more than a few fairs that this is a KEY audience for fair marketing. This group usually brings their family, and they usually control the…what? Yes, MONEY. 
  18. One common denominator of what people do is to search for information. There’s good news and bad news. The good news is, the vast majority of searches are done for local info. That’s you.The bad news is, ready or not, your customers are THERE!Mobile Search is becoming critical for local information – Your site will be found via mobile whether you are ready or not.http://www.onlinemarketing-trends.com/2012/01/mobile-search-increase-by-400-in-2011.html
  19. You won’t make a million dollars right now online, but it’s crazy how fast it will happen. And even if they don’t buy, they’re using it to support their purchases.One thing you can do to support this is make sure you have “MY Account” on your desktop site.This will help US m-commerce sales grow at a compound annual rate of 55% from 2010 to 2015, including 73.1% growth expected this year.
  20. You need to be doing ecommerce anyway. Why? In 2011, we had major weather events that effected, so many fairs.
  21. Selling advanced tickets to your event is like an insurance policy against all these things. Things happen. People get busy. They use up all the money from their current paycheck. But if they have a ticket to your event, they will probably come. But not all of them will. People will spend incremental revenue.And because redemption won’t be 100%, you can even afford to discount tickets and/or offer free shipping off the gate price, and still make more than you would have.
  22. Like I said, your website is still important. You should have a hierarchy of information, with the most important information where peoples’ eyes are most likely to go. This is like a capital F – across the top, down the left and a little bit in the middle (usually with headlines). Navigation should be streamlined, with no more than 5-7 items in any one place, because that’s how many things people can remember. It should also offer some interactivity, things for them to click around on and get engaged.
  23. So when you’re asking yourself how good your site needs to be, keep in mind all the other sites people look at in a day, not just fair sites, to determine how high the bar is. You need to have a website that reflects your brand. And it needs to get people so excited about it that they tell other people about your event – in other words, do your marketing for you.
  24. This brings up a question we’re often asked:How good does our website need to be? The truth is, you need to be as good as your customers expect you to be.User expectations are set by their aggregated user experience from around the web.
  25. A site for theiPad and other tablets can be built with the same technology as your mobile site, which means NO FLASH! If a person is accessing your site from one of these devices, the site simply has to know to redirect it to a no-flash homepage. 1. No Flash 2. Big Buttons 3. Easy Navigation-most important things large and first
  26. If you love your provider and your current Content Management System, use them (make sure they have mobile experience)Don’t make it “separate;” the main considerations for mobile are size, speed and technology differences
  27. Good usability is even more important than desktop! Commitment level is low – people won’t try to “figure it out.”Use breadcrumbs, so they remember context (where they came from, where they are, where they can come)Make it easy to touch and manipulate – eyes are more agile than fingers - don’t make your customers feel like they have fat fingers!Streamline navigation – same research as desktop applies – don’t overwhelm! Use progressive disclosure, meaning more screens that are simple and focused (and faster loading!)Think about the needs of your audience, usually if on Mobile, they are on the go, and need quick info on 1) Contact info, 2) Directions, 3) Hours, etc. Providing clear and simple paths to these key bits will go a long way to helping your fans love youWhen thinking about mCommerce, think about ways of making the process extremely simple, since so many fields can be required for a purchase. Returning Customer accounts allow for saved Shipping/Billing addresses, saving time and typing
  28. When we think about mobile, we tend to think about smart phones. But tablets were the #1 holiday gift in 2011. So having a tablet site is becoming more important. And many feel that ecommerce statistics will be even more compelling on tablets than on smart phones, because of the increased screen size.
  29. Holiday season= tablets; you may have noticed this year that this is THE gift this year. After christmas you HAVE to have a mobile site The statistics on tablets like iPads are also becoming more compelling if you’re looking for another outlet to improve your online presenceThe iPad, which has clearly led the tablet market since 2010, will continue to do so for the next few years. But eventually, like all technologies, its share will be slowly chipped away by competitors. The number of US iPad users will more than double by 2014, from 28 million to 60.8 million. What’s the answer?
  30. A site for theiPad and other tablets can be built with the same technology as your mobile site, which means NO FLASH! If a person is accessing your site from one of these devices, the site simply has to know to redirect it to a no-flash homepage. 1. No flash
  31. First, I want to talk to you about the opportunities in mobile marketing, why it’s important and best strategies. (stats, how to create, UI, iPhone vs. Android, apps vs. site, tablets, mcommerce trends) Second, I want to talk to you about getting people to engage with you on mobile. (through site, QR codes, clever apps, etc.) Third, I want to talk about specific tools for updating your site mobilly via blog, flickr, twitter, fbetc, location-based marketing, text marketing, tools to update all at once like hootsuite.
  32. So you know you need to be on Mobile, but what should you do- an app or a mobile site? And do you know the difference? App: Downloadable interface that installs Mobile site- DEFINITELY. You’ll reach MORE! That way you don’t have to guess which phone will “win!”The same technology you use to build mobile also works for tablets (no Flash)An app only reaches your most loyal followers while a mobile site reaches EVERYONEQR codes only go to mobile sites!, which Kendra will talk more about in a minuteBalance the tradeoffs of effort/cost vs ROILots of talk about time spent on apps, but reality is that the apps consuming the time are:Facebook,Gmail,Google Maps, Google Search, YouTube, Android Market, Twitter, Angry Birds,Adobe Reader, Pandora, WeatherChanneland Words With FriendsIn fact, the top 10 Android apps account for 43 percent of all the time spent by Android consumers on mobile apps.http://www.onlinemarketing-trends.com/2011/09/mobile-apps-vs-mobile-web-state-of-us.html
  33. Ease of engagement – mobile site is instant, and included on everyone’s smartphone right from a browser. Apps are searched for in a store, downloaded, installed and usually only hit your very top fansImplementation Cost – mobile sites are generally less costly and time-intensive to produce than apps. Platform dependability – Apps require multiple versions to support iPhone vs. Android, while mobile site can work on bothWith an app’s Push capability:Send you an update when sales or events are happening Using GPS to detect when you are near an event, send you a notification
  34. First, I want to talk to you about the opportunities in mobile marketing, why it’s important and best strategies. (stats, how to create, UI, iPhone vs. Android, apps vs. site, tablets, mcommerce trends) Second, I want to talk to you about getting people to engage with you on mobile. (through site, QR codes, clever apps, etc.) Third, I want to talk about specific tools for updating your site mobilly via blog, flickr, twitter, fbetc, location-based marketing, text marketing, tools to update all at once like hootsuite.
  35. You may have heard of things called QR codes (stands for Quick Response). There is a lot of buzz about these, and today, I’m going to demystify them for you. Really, they are just a quick way to get someone to your mobile website.
  36. Simply put, they’re a way to bring people in the physical world (as opposed to people sitting in front of their computers) to your digital content without them even having to go type your URL, find you on Twitter/Facebook, or search for your offerings. Essentially, QR codes extend the hyperlink beyond the web, and into print, whether that be newspapers, magazines, business cards, clothing, signage, or other creative uses. Measuring Success: 5 Metrics you need to Monitor QR codes   Metrics to monitor how QR Codes are impacting your marketing goals:Impressions. This is the number of times the QR code is viewed in its original context or surface. This is usually the same as the number of impressions the ad, in which the QR code appears, gets.Snaps. This is the number of people who snap a shot of the QR code and are linked to the landing page or other content. Make sure the landing page is mobile friendly because users capture this information on a smartphone.  Snap-through rate. Calculate the percentage of people who take this next action by dividing the number of snaps by the number of impressions.Actions. This is the number of people who ultimately buy or take the next step. This should be in line with marketing goals.Conversion rate. Calculatethe percentage of people who convert from those who snap-through on your QR code or actions divided by snaps.Good infographic with more stats: http://www.onlinemarketing-trends.com/2011/04/smartphone-users-increasingly-using-qr.html
  37. HootSuite can manage:FacebookTwitterWordpress blogFoursquareSchedule messagesMonitor mentionsCustom analytics$6/month for single user
  38. 800M Facebook users (as of Dec ‘11)36M “likes” for Coca-Cola #1 brand100M+ Twitter users18M followers of Lady Gaga - #1131M viewed YouTube in Nov ‘11 alone48M Volkswagen “The Force” on YouTubeRebecca Black’s “Friday” - #162M Google+ (but early adopter advantage
  39. We love this industry, and we’re in it for the long haul. And if we can make a bold statement, we really feel that this industry needs Saffire, so it can effectively grow and compete with all the other things and websites vying for our customers’ attention. I’m going to give you one more piece of evidence about how we want to support this industry. We have just partnered with IAFE to launch a website called www.FairsEverywhere.com.
  40. Rodeo Austin has been a great partner to develop Saffire into what it is today (and what it will become!).
  41. Rodeo Austin has been a great partner to develop Saffire into what it is today (and what it will become!).