Innovating to Real-Time using SAP BusinessObjects & SAP HANA

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This is part of a presentation I made at SAP Insider. We also had a panel with Shell & SAP to discuss how an why they have made this journey.

Technology Business

Innovating to Real-Time Business
With SAP BI and HANA
Kurt Bilafer, Regional Vice President – Analytics, SAP Asia-Pacific Japan
SAPinsider, 3 September 2013

This session uses Pigeonhole Live for
interactive Q&A.
Go to http://phlive.at. Enter passcode:

SGY2VG

POWERED BY:

“The key is changing from an internal to a customer focus:
move beyond measuring ourselves only against internal
metrics …. start measuring ourselves against customerfocused metrics”

Lenovo
US$30bn
27,000 staff in 70 countries

2006

2009 EDW Platform

Now with HANA

Reporting System

End-to-end Business
Analysis & corporate
reporting platform

20X faster
time to insight

Data mart linking >100 tables

Performance slow & usage low

Manage customers in a timeframe
that influences satisfaction
Manage supply in a timeframe that
optimizes consumption

Time to Insight
VISUALIZE

FAST PROCESS

LUMIRA
EMPOWER UTILIZATION

HANA
EMPOWER RESPONSIVENESS
ASK THE RIGHT QUESTION

ANALYZE

PREDICT
CHANGE THE FUTURE

DATA

CORE SYSTEMS: BASIS OF TRUTH
OTHER SOURCES: ENRICH & DISCOVER

Nomura Research Institute
Traffic data from 12,000 taxis in Japan
360 million data records
1 second search time (before HANA: several
minutes)

Real-time traffic routing:
•

Reduced energy & vehicle costs

•

Reduced transit times improves productivity

•

Social & environmental benefits

•

More money for taxi drivers

US$16bn
46,000 employees

1. Field sales force to time-pressured
physicians

• Drill down capability from 12 minutes to 15
seconds

2. Search unstructured customer feedback
data for complaint handling

• Up to 16,000 characters per record
• Filter comments to complaints – action for
customer service and for FDA

Innovating the real-time business
with SAP BusinessObjects BI and SAP HANA
Steve Mutch
Manager, BI Centre of Excellence
Shell International

Ask a question:
http://phlive.at. Enter passcode: SGY2VG

Innovating the real-time business
with SAP BusinessObjects BI and SAP HANA

Manik Narayan Saha

CIO SAP Asia-Pacific-Japan

Ask a question:
http://phlive.at. Enter passcode: SGY2VG

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Innovating to Real-Time using SAP BusinessObjects & SAP HANA

1. Innovating to Real-Time Business With SAP BI and HANA Kurt Bilafer, Regional Vice President – Analytics, SAP Asia-Pacific Japan SAPinsider, 3 September 2013

2. This session uses Pigeonhole Live for interactive Q&A. Go to http://phlive.at. Enter passcode: SGY2VG POWERED BY:

3. What does it take to run better?

4. “The key is changing from an internal to a customer focus: move beyond measuring ourselves only against internal metrics …. start measuring ourselves against customerfocused metrics”

5. The real-time customer

6. Lenovo US$30bn 27,000 staff in 70 countries 2006 2009 EDW Platform Now with HANA Reporting System End-to-end Business Analysis & corporate reporting platform 20X faster time to insight Data mart linking >100 tables Performance slow & usage low Manage customers in a timeframe that influences satisfaction Manage supply in a timeframe that optimizes consumption

7. Time to Insight VISUALIZE FAST PROCESS LUMIRA EMPOWER UTILIZATION HANA EMPOWER RESPONSIVENESS ASK THE RIGHT QUESTION ANALYZE PREDICT CHANGE THE FUTURE DATA CORE SYSTEMS: BASIS OF TRUTH OTHER SOURCES: ENRICH & DISCOVER

8. Nomura Research Institute Traffic data from 12,000 taxis in Japan 360 million data records 1 second search time (before HANA: several minutes) Real-time traffic routing: • Reduced energy & vehicle costs • Reduced transit times improves productivity • Social & environmental benefits • More money for taxi drivers

9. US$16bn 46,000 employees 1. Field sales force to time-pressured physicians • Drill down capability from 12 minutes to 15 seconds 2. Search unstructured customer feedback data for complaint handling • Up to 16,000 characters per record • Filter comments to complaints – action for customer service and for FDA

10.

11. Innovating the real-time business with SAP BusinessObjects BI and SAP HANA Steve Mutch Manager, BI Centre of Excellence Shell International Ask a question: http://phlive.at. Enter passcode: SGY2VG

12. Innovating the real-time business with SAP BusinessObjects BI and SAP HANA Manik Narayan Saha CIO SAP Asia-Pacific-Japan Ask a question: http://phlive.at. Enter passcode: SGY2VG

13. Thank You!

Editor's Notes

The key is changing from an internal to a customer focus …. Move beyond measuring ourselves only against internal metrics such as cost, delivery, cycle time and defect rates …. Start measuring ourselves against customer-focused metrics such as order visibility, [order fulfillment against committed delivery] and customer voice

Innovating to Real-Time using SAP BusinessObjects & SAP HANA

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Editor's Notes