Hemalapathi has over 30 years of experience in the insurance industry, specializing in life insurance operations and claims management. He has held leadership roles such as Vice President of Claims at India First Life Insurance and Head of Claims at Reliance Life Insurance, where he oversaw teams and implemented processes to improve customer service and claims processing. Currently, he is seeking a new opportunity to apply his skills and experience in insurance operations, underwriting, and risk management.
As a Temporary Staffing partner Iris-Corp goes beyond the initial steps of recruiting and staffing to prepare contract employees for success. We believe in regular follow-up and personal contact with our contract employees which helps in keeping them satisfied in their position, and creates the additional value our customers look for in Iris-Corp’s staffing services.
Fee-for-Value or Pay-for-performance billing models are making waves in healthcare industry and care providers are finding it increasingly difficult to adapt to the changes brought on by them. Most importantly, this change in billing model is accentuating pressure on current workforce and healthcare attrition has seen an all-time high over the past few years. Why fee-for-value model could be encouraging medical staff to leave jobs can be understood with following factors –
The code of conduct is written for employees of a company, who protect the business and informs the employee of the company’s expectation in terms of behaviour from them.
For more information visit https://www.hrhelpboard.com/hr-policies/code-of-conduct-policy.htm
One of the most important aspects that differentiate successfully run organizations or functions is governance. We in Fifth Chrome have used our life experiences to identify the top focus areas in governance for maximum effectiveness
As a Temporary Staffing partner Iris-Corp goes beyond the initial steps of recruiting and staffing to prepare contract employees for success. We believe in regular follow-up and personal contact with our contract employees which helps in keeping them satisfied in their position, and creates the additional value our customers look for in Iris-Corp’s staffing services.
Fee-for-Value or Pay-for-performance billing models are making waves in healthcare industry and care providers are finding it increasingly difficult to adapt to the changes brought on by them. Most importantly, this change in billing model is accentuating pressure on current workforce and healthcare attrition has seen an all-time high over the past few years. Why fee-for-value model could be encouraging medical staff to leave jobs can be understood with following factors –
The code of conduct is written for employees of a company, who protect the business and informs the employee of the company’s expectation in terms of behaviour from them.
For more information visit https://www.hrhelpboard.com/hr-policies/code-of-conduct-policy.htm
One of the most important aspects that differentiate successfully run organizations or functions is governance. We in Fifth Chrome have used our life experiences to identify the top focus areas in governance for maximum effectiveness
The rapid expansion of the life insurance profession in India over recent years has delivered many benefits. It has
enabled families and individuals to protect themselves against some of life’s most serious risks, and to plan for their
financial security in retirement.
However, the sector does not have an unblemished record. There have been high profile situations where, frankly, the
consumer interest has been a second-tier priority. The task of the IRDA, as Regulator, is to promote and protect the
interests of policyholders.
The future success of the life insurance profession depends, above all, upon the knowledge and integrity of the people
who advise customers – and are their first, and most important, point of contact. At the IRDA, our goal is to see life
insurers increasingly able to attract, motivate and retain outstanding people, committed to providing a ‘needs-based’
approach to financial advice.
This new coursebook, and the revised qualification that agents now sit, is a vital part of our strategy. We have developed
a syllabus that is challenging in its scope and depth. It does not simply encourage agents to memorise facts and
figures. This is important, but insufficient. It also tests their understanding of learning, and ability to apply it in a wide
range of practical real-life situations.
I am grateful to the Chartered Insurance Institute for their extensive support for this work. We have benefitted greatly
from their experience in other markets. I am also thankful to many other industry practitioners who have given their time
and expertise to develop this material.
Above all, I acknowledge you, the aspiring professional, for embarking on this journey, and taking seriously the need
for professional study. Without you, there would be no future for this important marketplace. I trust you will find this
coursebook of great value for your studies, and send my best wishes for your future as a life agent.
A project study report on the training undertaken at Aerial Telecom Solutions titled ' Employee Engagement at Aerial Telecom.' - QUESTIONNAIRE BASED STUDY
1. 1 | P a g e
S HEMALAPATHI
E-4 213, AWHO PARAMESHWARAN VIHAR, 28 ARCOT ROAD, SALIGRAMAM, CHENNAI, 600093, INDIA
+91 - 9380277900 ▪ hemavadivelu@hotmail.com
Professional Interest:
An insurance specialist with experience in life insurance operations, health insurance management, seeking an
opportunity to apply my proficient skills to achieve the organizational goals.
Experience
Dec 2012- Sept 2015 - Vice President and Head of Claims / Risk Management, India First Life Insurance Com.
May 2006 - Dec 2012 - Head Claims; Vice President, Reliance Life insurance Co. Ltd.
Responsibilities:
Overall supervision of a team of 32 employees in the Claims Department.
Planning and implementation of protocols relating to Underwriting, Claims, Reinsurance and Customer
Service management.
Ensure customer delight and processing with optimal turnaround time with minimum customer complaints
Continuous feedback to the Board / Director on mortality analysis.
Prepared a detailed manual for Claims function.
Taking the lead on all legal cases.
Automation of claims process and setting up the system.
Detected the most fraud prone areas and suggested revised underwriting practices.
Interaction with the Reinsurers.
Training of employees on all core functions.
June 2005 - May 2006 - General Manager- New Business, Customer service and Group Operations: AMP Sanmar
Chennai, India
Responsibilities:
Handled Underwriting, Claims management, Customer service and Group Operations.
High Level of quality achievement and reduced Turn Around Time (TAT) in claims processing
Effective and efficient survival benefit payout
Process improvement to increase efficiency and accuracy
Re-insurer management
Support the field force by training them to understand the claims process
Member Selection panel. Training, guidance and retention of claims executives as critical human capital
2. S Hemalapathi Page 2
January 2001 - May 2005 - Manager, Life Underwriting Australian Mutual Provident- Sanmar (AMP), Chennai
India.
Responsibilities:
Satisfying the customer needs to the extent possible through efficient and consistent delivery – being
responsive, dependable, timely, visible, and accountable
Enabling outcomes through leading, managing and participating in a way to create a high performing
team
Maintain consistently high quality in underwriting and speed in delivery.
Effective and efficient CFR management
Process improvement to increase efficiency and accuracy
1997 - Dec 2000 - Warba Insurance Company, Kuwait
Responsibilities:
Life Underwriter: 1999 - 2000
Setting up of the Life Department.
Involved in Reinsurance and Actuarial Matters;
Fostering liaison with Reinsurance firms
Assisting in Group Life Insurance
Group Medical Insurance.
Member of the Faculty Panel.
Aviation Dept. – 1997 to 1999
Independent Charge of Aviation Dept.
Managing Insurance of Ministry of Defense Aircrafts and Kuwait Airways Aircrafts.
1984 – 1997 - Life Insurance Corporation of India, India
Assistant Administrative Officer: 1994-1997
Actuarial Dept, Zonal Office, Chennai
Responsibilities:
Medical Underwriting
Financial Underwriting
D Returns and Valuation
Training
3. S Hemalapathi Page 3
Skills and Competencies:
Adaptable, Inter-Personal and Communication skills
Proficient in Process management, Change management, Lean management, and training
Proficient in litigation Management in insurance operations.
Education:
May 1984 – Master of Science in Mathematics
May 1982 – Bachelor of Science in Mathematics
Actuarial Credentials:
Actuarial Student with pass in 5 Papers from Institute of Actuaries, London.
Awarded Credits from Society of Actuaries Illinois, USA, December1994
Honors and Awards:
Awarded Dr. Amtul Azeez Endowment Prize for best Outgoing student in B.Sc 1982
Proficiency Certificate in Mathematics 1982,
Awarded Certificate in Operations Research from Indian Statistical Institute (1984)
Certificate in Journalism, 1982