The document provides a CV for Ayesha Khan, outlining her 15 years of experience in quality assurance, health and safety, environmental management, and business continuity management. It details her strengths in developing and implementing various management systems and programs. The CV lists her qualifications, achievements, and employment history working to implement quality, health and safety, environmental, and business continuity systems for various companies in the UAE.

1. AYESHA KHAN
Residence Tel-06-5323014 Mobile: 050-7366829
E.mail: Ayeshafasi@gmail.com
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction
and skillful execution; it represents the wise choice of many alternatives.”
William A. Foster
1 Of 4 C.V Of Ayesha Khan
Result oriented hands on professional with 15 years of experience in Quality Assurance /
Health & Safety & Environmental Management Systems / Business continuity
Management & Learning & development, seeking for a challenging position where my
experience and personal abilities will have valuable application & where I can utilize my
knowledge and skills in a professional environment and provide opportunities for my career
growth.
Strengths:
My forte lies in design, implementation & Maintenance of QMS - Quality management
systems, HSE Health & safety systems, EMS - Environmental Management Systems,
BCM – Business Continuity Management program & learning & development
Exceptional in developing and implementing Quality, Health & Safety, and Environment &
Business continuity policy’s, strategy, processes and action plans. Comprehensive
understanding of the key sources of, QA, OHSAS & EMS. Exceptional ability to interpret and
implement policies, legislation and regulations and operate in an advisory capacity.
Expertise in developing enterprise wide business continuity program (ISO 22301) ensuring
organizational resilience through impact analysis and risk management.
Highly motivated, with a high degree of flexibility, resourcefulness and commitment to work,
as well as the ability to build and lead effective teams while fostering & encouraging creativity
& individual expression., capable of resolving multiple and complex issues and motivating staff
to peak performance. Highly adaptable, accepts challenges & believes in leading by example.
No stranger to high pressure situations. Excellent communicator with strong leadership skills.
Capable of getting extraordinary results from ordinary people.
Accolades & Awards:
 2003 : Recipient of the ‘Employee of the Quarter’
 2004 : ‘Special Achievement’ Outstanding employee in Amman, Jordan
 2005 : ‘Special Outstanding Achiever Award’ in Cairo, Egypt
 2007 : Recipient of ‘Champion -Best support’ Award, Dubai
 2011 : Appointed as BCM Head for ‘BCP’- Business Continuity program
Achievements:
 Piloted ATS to be the First shipping company in the pan Gulf region to be certified to
new 9001-2000.
 Conceptualized, designed, implemented and managed the ‘Claims N compensation’
department in Aramex.
 Developed Operations Service Guides, Newsletters, Service Update formats, Circular
formats, Documented Quality Management System etc.
 Launched many successful employee recognition & rewards programs
 Launched ‘I am SAFE’ program, HSE awareness campaign, ‘Heath Beat’ & ‘Q-Portal’ –
Monthly health & Quality newsletters
 Organized employee ‘health days’ / Developed ‘Road accident Prevention’ program
 Initiated a Paper re-cycling, waste management & energy saving program with Dubai
Municipality
 Conduct Training needs analysis, develop annual training plans/ programs, and
evaluate the effectiveness of trainings.
 BCP Process planning and writing of program in conjunction with Deloitte for Company

2. AYESHA KHAN
Residence Tel-06-5323014 Mobile: 050-7366829
E.mail: Ayeshafasi@gmail.com
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction
and skillful execution; it represents the wise choice of many alternatives.”
William A. Foster
2 Of 4 C.V Of Ayesha Khan
Qualifications
Bachelor of Arts Bangalore University. (English & economics)
Lead Auditor Certified Auditor - BSI/ IRCA. London
FIATA diploma In freight forwarding -Achieved 92%
Certified Professional Coach Results Coaching Inc.
Certified Leader for Excellence TQMCG, Switzerland
BCM ISO 22301 Lead Implementer BCM, Business continuity Management. Core
Professional Qualifications - Certificates shall be provided on request
Internal auditor ISO 9002-1994 Certified by TQM, Dubai.
Transition Auditor ISO 9001- 2000 DNV/UK
ISO 9001- 2000 Intensive training in Amman, Jordan for one week.
OHSAS 18001:1999 HSE BSI specifications Certified course
Statistical Process Control Certified by Dubai Quality Group.
EFQM (European Quality Mgmt) Conducted by Dubai Economic department & DQG
Fundamentals of Project Mgmt Conducted by BIT, Dubai
Managing and supervising people Conducted by momentum International. (Internal)
Telephone Handling Skills Conducted by momentum International. (Internal)
Excellence in Customer service Conducted by momentum International. (Internal)
Time Management Conducted by spearhead
Leading & developing others Conducted by momentum International. (Internal)
Interviewing Skills Conducted by momentum International. (Internal)
Responding to Emergencies Conducted by momentum International. (Internal)
Emotional Intelligence Conducted by momentum International. (Internal)
Coaching & Mentoring Conducted by ‘RESULTS’
QA Methods/ Techniques TQMCG, Switzerland
Train the trainer In all the above (Internal courses)
Coaching & Mentoring essentials Results coaching systems
Management team workshop Dynamic earning
GRI sustainable reporting GRI, Amsterdam
First Aid Eurolink, London
Finance for Non Finance
Professionals
Meric
Employment & Work experience
Period: 2001 to date.
Company: ARAMEX EMIRATES L.L.C
Designation: BIE Manager, UAE. (Business Improvement & Efficiency)
Health & Safety / Quality / Environmental systems / BCM
ARAMEX EMIRATES L.L.C
My forte lies in design & implementation of QMS - Quality management systems &
HSE – Health & safety, EMS - Environmental Management Systems and BCM program
1) Standards
 Remarkable Experience in design, implementation & Maintenance of Quality Management
systems (ISO 9000) OHSAS (ISO 18001) & EMS (ISO 14000)

3. AYESHA KHAN
Residence Tel-06-5323014 Mobile: 050-7366829
E.mail: Ayeshafasi@gmail.com
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction
and skillful execution; it represents the wise choice of many alternatives.”
William A. Foster
3 Of 4 C.V Of Ayesha Khan
 Leading large scale improvement projects i.e. Risk management program, Business
continuity program, Quality management program , HSE Programs & EMS programs
 Hazard Identification and Risk management: Conduct, Assist and support Departments in
the preparation of risk assessments.
2) Documentation
 Authorize, approve and issue, as necessary, new documents and amendments to the HSE/
QMS & EMS manuals. Advance the implementation of HSE/ QMS & EMS and facilitate
continual improvement through the establishment of the Quality Council, OHSAS
Committee, & EMS
 Authoring Service Guidelines in various products.
 Maintain All documents for BCM
 Review & refine the HSE/ QMS & EMS continuously to enable the achievement of company
mission, vision and strategic objectives.
Develop and deploy sound approaches in a systematic way to ensure full implementations
capable of delivering the required results.
3) Practice leadership through:
 Leading the ‘quality Council’, ‘OHSAS Committee’ & ‘EMS Community’
 Handling a team of internal auditors & managing the stations internal & External audit
program.
 Heading and maintaining a Live BCMP
 Actively managing the claims and compensation department by being proactive in
handling complaints and cases leading to reduced claims.
 Helping and supporting people to achieve their objectives & targets. Recognizing both
team and individual efforts at all levels in a timely and appropriate manner.
 Coaching staff
4) Conducting Analysis of information such as:
 Evaluating and reporting the need for corrective action through root cause analysis &
preventive action through trend analysis of identified problems
 Evaluating supplier performance through analysis of customer complaints, service non-
conformities, and audit results. Conducting Surveys and analyzing feedback.
 Review progress, assist teams in the event of obstacles, and ensure remedies are
implemented and are effective.
 Analyzing the performance of competitors and best in class organizations & developing
alternative scenarios and contingency plans to address risks.
 Reviewing the Incident/ accident data & devise methodologies to control/ reduce/
eliminate same.
5) Report to management on the effectiveness of the following:
 Customer complaints/ Corrective / preventive actions
 Internal Quality audits / Performance of the QMS
 Management reviews
 Recourses needed to implement and improve the HSE/ QMS & EMS Performance.
 Risk Assessment / Security Incidents
6) Training

4. AYESHA KHAN
Residence Tel-06-5323014 Mobile: 050-7366829
E.mail: Ayeshafasi@gmail.com
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction
and skillful execution; it represents the wise choice of many alternatives.”
William A. Foster
4 Of 4 C.V Of Ayesha Khan
 Conduct TNA, develop annual training plans, Budget allocation, develop Training materials,
evaluate effectiveness of training, Develop & participate in leaders development
programs.
 Develop long and short time employee development & talent management strategies.
 Conduct various trainings at all levels. (Security, HSE, QMS, EMS & Soft Skills)
7) Re-engineering
 Identifying departments and processes that need re-engineering and re-evaluating
Procedures
 Redesign business processes and associated systems and organizational structures (Mainly
Strategy, processes, Technology, Organization & culture) to achieve dramatic
improvement in business performance.
 Plan and deploy new structure & processes, Using innovative organization methodologies
to improve the way of working.
Period: 1995 to 2001
Designation: Customer services supervisor/ Management Quality Representative.
Company: A’T’S – Al Shafar Transcontinental shipping
 Quality Coordinator (Management representative) - Introduce the Quality
management system.
 Successful drafting, implementing and maintenance of the QMS.
 Acquired ISO 9002-1994 certification in May 1998.
 Full functions of the Quality officer including managing a team of internal auditors.
Skill Set Applicability
Head of Quality Assurance & Service Quality
Head of health and safety & EMS
Head of BCM – Business Continuity Management
Head of customer service
Head of claims n compensations
Personal details:
An Indian National (Female) born on 18/12/1969, married and having 1 Dependent
Languages Know: English / Hindi / Urdu
Visa Status : Company Sponsorship / Holder of valid UAE driving license.
References: Shall be provided on request.
Memberships
 Member of ‘American Society for Quality’,
 Member of Centre for Responsible Business, Dubai chamber,
 Member of Dubai Quality Group.