Venkateswaran has over 25 years of experience in general insurance in roles including underwriting, claims, operations, and internal auditing. He is currently a Chief Manager in the internal audit department of Cholamandalam MS General Insurance, where he performs technical audits of various insurance portfolios to ensure compliance with regulatory norms. Previously he held senior manager and manager roles in internal audit with the same company. Venkateswaran holds an MBA, M.Phil. in management studies, and is a Fellow of the Insurance Institute of India.

1. VENKATESWARAN. S
Contact No.: 9345573329; E-Mail: svenkateswaran2705@gmail.com
Professional Profile
 A goal-driven, service oriented Professional with 25 years of experience in General
insurance in Internal audit, Underwriting, Claims and Operations.
 Excellent interpersonal, communication & organizational skills with abilities in team
management with a mentoring approach.
 Appreciable understanding of Regulatory norms and ensuring adherence to the norms.
 Aggressive and energetic to achieve with consistency.
 Passion for knowledge sharing.
Core Competencies
Internal audit -Underwriting
Expertise in all lines of underwriting, namely Fire, Engineering, Marine, Miscellaneous, Motor
and Rural insurance acquired in Public Sector General insurance company was used in applying
the knowledge and skill sets through various assignments of internal audit by :
 Contributing to build control measures in various processes, preventing financial leakage
in rating of risks, ensuring adherence to underwriting norms of the company.
 Highlighting the gaps in imposition of excess/deductibles; in mentioning the
conditions/warranties/exclusions as per Underwriter approvals, so as to prevent financial
leakage.
 Enabling prudent underwriting practices by bringing out the gaps in risk rating, risk
assessment, ensuring adherence to file and use guidelines in the de-tariff scenario and
adherence to Company as well as Regulatory Norms rolled out periodically.
 Ensuring adherence to File and use guidelines issued by the Regulator.
Internal audit -Claims
Experience through hands on experience of all lines of Claims pertaining to Fire, Engineering,
Marine, Miscellaneous, Motor and Rural insurance enabled to contribute through internal audit
programs pertaining to claims, by:
 Bringing out revenue leakages through Procedural and Technical lapses and
recommending corrective and preventive measures to avoid recurrence.
 Highlighting deviations of respective policy conditions, warranties and omission in
applying exclusions and deductibles/excess wherever required to ensure prudent
underwriting practices.
 Recommending the importance of faster settlement of claims (Turnaround time
monitoring) by reporting about delay in settlement of claims.
Internal audit -Operations
Various assignments on Operations and CRM in the course of Internal audit facilitated in:
 Contributing for control measures in pre and post policy issuance.

2.  Suggesting cost saving measures while improving customer service also.
 Establishing a vibrant Customer Relationship Management, by periodically submitting
reports on the functioning of customer service department
 Bringing out lapses in policy drafting which lead to financial loss to the company thereby
preventing such losses in future.
Internal audit -Statutory compliances and safety measures
Good drafting skills acquired all along a career spanning 25 years facilitated in the Internal audit
profile to:
 Create check lists and draft Questionnaires on the basis of various circulars of Regulatory
authority as well as reference to Insurance Act wherever required, for Annual Corporate
agency review, this was used for all corporate agents of the company.
 Ensure timely filing of required statutory documents as per regulatory requirements.
Academic Background
 Completed M Phil in Management studies from TNOU in the year 2011
 Completed MBA in Marketing from IGNOU in the year March 2002.
 Qualified as a Fellow of Insurance Institute of India (FIII) in the year 2000.
 Graduated M.A., from Madras University in the year 1996.
 Passed B.Sc., from Delhi University in the year 1985
Awards and Publications
Won the prestigious All India Technical Paper competition and presented the papers in the
Annual conference of Insurance Institute of India for 3 years consecutively since 2001 onwards.
 Year 2000-2001: New Marketing Strategies In The Competitive Scenario-
highlighting the strategic road map in which the general insurance industry will move
ahead at the nascent stage of Liberalization in India.
 Year 2001-2002: Merger Of State Owned Non Life Insurance Companies-A Viable
Option-discussing about the need for merger of four public sector subsidiaries to face the
impending competition due to privatization.
 Year 2002-2003: Need Utility And Scope For Separate Agricultural Insurance
Company In India-Primarily An Agrarian Economy-which analyzed the prevailing
crop insurance condition in India and recommended for a separate Agricultural insurance
company.
Work Experience
Associated with Cholamandalam MS General Insurance Co Ltd in the Internal audit
department since March 2008 onwards.
Promoted in July 2014 (current assignment in Internal Audit), Chennai
Chief Manager
 Technical audit: All underwriting aspects of Liability, Marine, Miscellaneous, Fire and
Engineering, Rural and Health Portfolios in compliance with Regulatory norms.

3.  Claims Audit: Audit of Motor, Liability,, Marine, Fire, Engineering and other
miscellaneous claims; TP claims; Health claims of in house TPA and external TPA.
 Corporate Agents review as per Regulatory norms.
 Investigation assignments.
 Training of new members of the team.
Achievements
 Internal audit assignments were utilized to arrest revenue leakages through process gaps,
procedural lapses and policy drafting anomalies. This resulted in flawless policy issuance
and claim settlement apart from huge savings financially.
 Seamless report filing as per Regulatory authority norms on time every time.
 Imparting training to new team members resulted in imparting the knowledge gained
through experience, benefiting the company in training costs and employee retention as
well as job enrichment.
From May 2010 to July 2013
Senior Manager, Internal Audit, Chennai
Solely responsible for HO related assignments:
 Technical audit
 Claims Audit
 Quarterly Audit of Reinsurance process and transactions.
 Corporate Agents review as per Regulatory norms.
 Audit of important Regional offices at regular interval.
 Investigation assignments.
 Participating in Group companies audit forum meetings and exchanging important issues.
 Coordinating with external auditors
Achievements
 Seamless report filing as per Regulatory authority norms on time every time.
 Preparation of readily prepared template for Corporate agent review by analyzing various
circulars enabled saving of time and efforts for future reviews as well.
 Coordinating with the External audit International audit firms in developing a framework
for internal audit in General Insurance companies thereby ensuring a rolling plan for 3
years covering all functional areas.
From 21st March 2008 to 30th April 2010
Manager, Internal Audit, Coimbatore
 Experience in the audit of branches across the country as part of special audits and
training of new team members.
 Rating of branches based on their performance on various parameters.
 Follow up of audit queries with the branches.
 Responsible for Health insurance claims audit as a special assignment every quarter.
 Part of Technical underwriting audit every quarter.
 Investigation assignments.
Achievements
 Resulted in process improvements at grass root level.

4.  Rating of branches and evaluation of performance which provided the required insight to
Senior Management about the performance of branches.
From 21/04/1990 to 18/03/2008
National Insurance Company Ltd
 Underwriting of Motor, Fire, Engineering and Miscellaneous insurance with precision.
 Coordinated with Risk inspection team and clients to ensure assessing the risk properly
and to culminate in the acceptance of risk without delay.
 Reminded customers about the recommendations in the risk inspection reports thereby
facilitated them recognize the need for loss minimization which in turn contributed to
save the company from enormity of losses.
 Played a significant role in claims department shouldering several responsibilities.
 Ensured Corporate Goodwill & Customer Satisfaction which facilitated high rate of
Customer retention.
 Contributed for smooth transition during automation by acquiring required IT skills
enthusiastically.
Personal Details
Date of Birth 27/05/1964
Nationality Indian
Passport Valid till 20/08/2024
Sex Male
Languages known Tamil, English, Hindi and Sanskrit