1. 1Ronald W. Joyce
116 Wilson Avenue
Havertown, PA 19083
Cell (610)-730-0314
rjoyce116@comcast.net
Professional Summary:
To combine my marketing, management, financial, and organizational skills to further a company’s
vision of a successful business while looking to build upon the mission statement of that organization.
Education: MBA International Marketing (1998) Saint Joseph's University
BS Marketing (1993) University of Scranton
Professional Experience:
New Era Tickets
2010-2012 Saint Joseph’s University Box Office Manager
• Created and managed season, package and events
• Primary contact for promoter and Athletic Department
• On site box office support and daily operations
• Oversaw daily financial statements
• Verified event configurations, on sale, Pre-sale, Promotions
• Interfaced with Paciolan
• Provide hardware and software support
Saint Joseph's University
1999-2010 Director of Athletic Ticket Operations
• Managed operation of Athletic Ticket Office
• Hired and trained professional staff and student assistants
• Developed, implemented and maintained budget of Athletic Ticket Office
• Coordinated game day ticket operations, including supervision of four student interns, two
ticket booth operators, and the Will-Call window staff
• Worked with Athletic Director and Coaches to ensure compliance with NCAA standards
• Ensured donors received proper treatment for home and away game activities
• University representative to NCAA Basketball Tournament (1997, 2001, 2003, 2004, 2008)
• Developed and implemented a marketing plan that increased ticket sales, memberships,
and dollar volume by 22% over a three year period
• Athletic Department representative to committee that selected and implemented the
Select Ticketing PASS System (Computer based ticketing software program)
• Oversaw ticket sales for the annual Men’s and Women’s A-10 basketball tournament
• Primary responsibility for design, printing, distribution and sale of tickets for the two Women’s
A-10 basketball tournaments hosted by University
• Assisted with ticket distribution for NCAA games at Wells Fargo Center when Saint Joseph’s
University was host of 2009 Men’s basketball tournament
• Assumed exclusive control over season ticket holder account information
• Assisted the University Development Office in identifying and securing new corporate
sponsors for the athletic program
• Facilitated special events
• Managerial responsibility for online sales through Tickets.com
• Assisted in creating Student Season Ticket application and sales through SJU Banner system

2. Ronald W. Joyce
Philadelphia Rage (American Basketball League)
1997-1998 Assistant Director of Ticket Operations
• Improved the awareness of women’s professional basketball league in Philadelphia
• Provided management and oversaw operation of Athletic Ticket Office
• Increased average game attendance by 4% and total revenue by 45%
• Created and updated the database for mailing lists
• Operated the Will Call and advance ticket sales booth during games
• Reconciled the daily cash transactions, checks, and credit card receipts
• Extensive knowledge of Ticket Master System (processing season, group, and individual
sales)
Skills:
Competent in Windows, Microsoft Office, WordPerfect, Access, Excel, Quattro Pro, PASS,
Paciolan, Neolane, and the internet.
REFERENCES
Dominick DiJulia – Director of Athletics Saint Joseph’s University ddijulia@sju.edu
Vince Nicastro – Director of Athletics Villanova University Vincent.nicastro@villanova.edu
Chuck Sack – Director of Athletics Neumann University sackc@neumann.edu
Phil Martelli – Men’s Basketball Coach Saint Joseph’s University martelli@sju.edu
Larry Dougherty – Sr. Assoc. A.D. Communications University of Temple larry.dougherty@temple.edu