1. Michael D. Thomas
Waterloo, Iowa lamichaelthomas24@gmail.com (573) 355-1912 www.linkedin.com/in/lamichaelthomas
INTERCOLLEGIATE ATHLETIC EXPERIENCE
TICKET OPERATIONS | MARKETING | SALES | DEVELOPMENT | EXTERNAL RELATIONS
KEY SKILLS EDUCATION
Missouri Valley College
Bachelor of Arts in Business and Sports Management
Marshall, MO
December 2013
Customer service
Communication skills
Strong Interpersonal skills
Networking
Strategic development
Organizational skills
Initiative & resourcefulness
Self-Motivated
Culturally dynamic
Relationship development
Tactical sales
Flexibility
Management skills
Advertisment & promotions
Financial analysis
Detail & Results Oriented
Leadership
Effective Decision Making
Team player
Problem Solving
Commercial Awareness
EXPERIENCE
Missouri Valley College
Ticket Operations & Event Coordinator intern
Marshall, MO
August 2013 - December 2013 (5 months)
• Orchestrated game day operations and supervision for 26 athletic teams
• Responsible for incresing athletic ticket sale revenue 10%; surpassing 6% revenue growth target
University of Missouri
Development intern (TSF annual giving)
• Assisted in the collaboration of planning, coordination, and implementation of fundraising efforts
• Integral part of the largest mail solicitation by Mizzou Athletics with +14,000 mailers sent
• Assigned University of Missouri athletic revenue enhancement projects for the Tiger Scholarship Fund
Columbia, MO
May 2013 - November 2013 (7 months)
Hickman High School
Marketing, Operations, & Development intern
• Pioneered the negotiations of the $700,000 renovation of the Hickman High School baseball field
• Achieved 10% increase in athletic attendance for the 2013 - 2014 athletic year; exceeding 8% target
Columbia, MO
May 2013 - October 2013 (6 months)
AWARDS
SOFTWARE
• Millinium
• Paciolan
• Lyris
• InDesign
• Publisher
• Social Media software
• Adobe Illustrator
University of Northern Iowa
Ticket Operations & Development intern
Lincoln University
Ticket Operations & Development intern
Cedar Falls, IA
January 2015 - Present (4 months)
Jefferson City, MO
September 2014 - October 2014 (2 months)
• Directed and supervised work-study students for daily ticket operations and marketing execution
• Restructured and implemented strategic development procedures for aggressive fundraising efforts
• Assisted the annual fund drive, coordination of member benefits, and special events
• Handled pledges, gift-in-kind, and various forms of donations for the Panther Scholarship Club
Missouri Baptist University
Master of Science in Sports Management (Online)
St. Louis, MO
Anticipated Graduation: September 2015
Sales team member of the
month (3 times)
Customer Service Recog-
nition award (35+ times)
Service Hero award (100+
times)
Hand-written letter from
CEO for outstanding
customer service; first to
receive this letter in store
history
Sales team member of the
week (10+ times)
Kim English NBA camp
June - July 2013, 2014
Salt Fork YMCA
February 2012
NASCAR
October 2010
Heart of America 10K
September 2008
Show-Me State Games
VOLUNTEER
Accountable for increasing department sales from No. 128 to 73 overall
nationally, greatest increase in department history
Per athletic internship, ticket sales and athletic attendance increased at
a minimum of 3% & 5%, respectively (Revenue & Attendance Growth)
Largely assisted in the negotiations and development of the $4.1 million
Hickman High School athletic renovation project
Developed strong relationships with over 50+ new prospects & alumni
to maximize revenue & attendance growth (MVC)
ACHIEVEMENTS
• Word
• Excel
• NeuLion
• CRM (Business)
• PowerPoint
• Outlook
• Licensing software