1. SoniaBhandal
Profile
An innovative and passionate fundraiser looking to further progress
my creative marketing skills within the charity industry. Currently
studying a marketing course to increase my knowledge in the field.
Armed with strong communication skills and a flawless eye for detail, I
have proven my ability in supporting fundraisers and have developed
strong professional relationships.
Career History
Supporter Care Assistant June 2012 - Present
Princess Alice Hospice www.pah.org.uk
Responsibilities:
• Supporting the Fundraising Department and Hospice supporters
• Dealing with any queries from supporters’ visits, calls, emails and
online communications
• Maintaining and developing strong professional relationships with
friends, volunteers and supporters of the Hospice
• Promoting fundraising events and activities to current supporters
and encouraging new supporters to participate
• Providing fundraising materials, packs and issuing out collecting
tins and buckets
• Providing pew envelopes to next of kins and funeral directors
• Responsible for legacy communication - liaising with solicitors and
personal executors regarding forthcoming legacy gifts
• In charge of restricted funds income - ensuring the correct
documents are passed onto the Accounts Department
• Inputting the Hospice Lottery plays, payments and donations
• Generating data reports in order to monitor donation patterns
• Using rapid data software to input campaign and appeal gifts
• Writing acknowledgement letters to thank supporters
• Ensuring supporter records are created accurately and updated
• Handling large amounts of money and conducting banking tasks
• Social Secretary for the Fundraising Department – organising team
events such as pottery evenings, restaurant dining and fun activities
Key Achievements:
• Representative for Princess Alice Hospice in the Lord Mayor’s Show
2013
• Volunteered to work demanding charity events including a charity
ball, summer fete and charity runs
• Convinced many supporters and friends to participate in the
skydive challenge
• Attended Sage & Thyme training, resulting in increased confidence
when dealing with grieving and fragile supporters
Skills
InDesign
Microsoft Office
Photoshop
Dreamweaver
Flash
Available on Request
Available on Request
Middlesex

2. Senior Sales Specialist May 2008 - June 2012
Hugo Boss, London www.hugoboss.com/uk
Responsibilities:
• Managing and merchandising the Womenswear Department
• Leading a team of four sales consultants - training them on
meeting daily targets and increasing their product knowledge
• Selling and delivering an impeccable level of customer service
therefore increasing the brand’s reputation
• Maintained a loyal and regular clientele
• Administration duties included: end of day cashing up, banking,
daily store targets, refunds and exchanges, inter-store transfers,
stock audit, sale prep, gift card logs, ordering in store supplies and
managing the consumer database
Key Achievements:
• The Womenswear Department had only generated £3,000 a week
during absence, but on return to the department this tripled to
£9,000 due to motivating staff and encouraging them to sell to the
best of their ability.
• Attended a ‘model store’ event as part of the Hugo Boss visual
merchandising training, resulted in being given an area to
re-merchandise which was then photographed and published in
the Hugo Boss guide on ‘how to merchandise your store’ - a very
proud career moment.
Census Collector March 2011 - May 2011
Office of National Statistics www.ons.gov.uk
Responsibilities:
• Dealing with a variety of households and their reactions to the
Census questionnaires - some hostile and others unable to
understand
• Assisting these household members in completing and returning
their Census forms
• Completing timesheets and work expense forms which resulted in
improved organisational skills
Key Achievements:
• Locations covered obtained the highest return percentage in
catchment area, achieving 96%
• Picked from a team of twenty to have contract extended and to
help the Manager in the local Council with the final administration
Education
BA (Hons) Media and Cultural Studies 2.1 2006-2010
Kingston University
A Levels: Media Studies C; Law C; Psychology C 2004-2006
Orpington College, Kent
GCSEs: 10 GCSEs grade A to C 1999-2004
(including English, Science, Maths, Media Studies & I.T)
Northfleet School for Girls, Kent
Referees available on request
Social
Media Savvy
An ability to define and execute a
strategic social media
strategy to market fundraising
events.
Personal
Achievement
I took part in a Skydive
challenge for Princess Alice
Hospice.
Raising £864 in sponsorship
whilst facing my biggest
fear - of heights - is by far my
proudest moment to date.