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RUPCO Presents
Who is RUPCO?
RUPCO is an independent contractor for NYSERDA. We are
the only Constituency Based Organization (CBO) for the 10
Counties in the Mid-Hudson Region tasked with providing
outreach for the NYSERDA Green Jobs – Green New York
programs...
… but we are much more than just
that…..
Who is RUPCO?
… what we do
• Facilitate Program Awareness
• Develop Alliances with Centers of Influence (COIs)
• Customer Follow-up
• Contracting Process
• Maintaining Customer Lists
• Coordinate with NYSERDA and the Training and
Implementation Contractor to facilitate the program
… Community Outreach
Who is RUPCO?
To date RUPCO has attended over 982 meetings that include
both public and private presentations, and public events.
RUPCO established or enhanced strategic partnerships to
conduct outreach and referrals in 10 Counties of the Mid-Hudson
Region (From Delaware and Greene to Southern Westchester)
including Municipalities, Non For Profits, Small businesses, Utility
Companies, and educational Institutions.
… Community Outreach
Who is RUPCO?
RUPCO relies on key referral sources to recruit and enroll
customers on a daily basis. Key partners include Central Hudson
Gas & Electric, Energize NY, Mid-Hudson EDGE Program
(Courtney Strong Inc.), New York State Energy Research and
Development Authority (NYSERDA) and our municipal partners.
In addition, RUPCO generates a majority of their referrals from
Home Performance Contractors and events.
… Contractor Support
Who is RUPCO?
After the Customer applies to the Program, RUPCO takes the
leads generated at these events and provides the customers with
the link to the lists of HP contractors and a guide on how to
properly select one to conduct the Energy Assessment.
… Contractor Selection Guide
Who is RUPCO?
… Next Steps
Who is RUPCO?
At this point the next step is in the hands of the customer and the
contractor. The customer has selected the contractor and the
assessment has been scheduled.
… Post Audit
Who is RUPCO?
The customer and the contractor will not hear from RUPCO again
until after the assessment has been completed or when the
customers RES# is about to expire. We then step back in and
offer to help with making the assessment happen or with
explaining the options for paying for the work and explaining the
Assessment report.
… Stalled Customers
Who is RUPCO?
… Stalled Customers
Who is RUPCO?
By making sure that RUPCO is selected as the CBO on the
assessment application, we are flagged and emailed at every step
of the process.
… Stalled Customers
Who is RUPCO?
When this happens we are CC’ed on any and all communications
between NYSERDA/CLEAResult and the customer.
We also are able to access the NYSERDA database to reengage
HP customers that have completed the assessment but nothing
else… a stalled customer.
… Customer Management Systems
Who is RUPCO?
Who is RUPCO?
… how can we help your Home Performance business
grow?
Who is RUPCO?
• By promoting the benefits of the energy retrofit with an
emphasis on savings and cash flow positive financing
• By providing one-on-one, personal support to
customers you’re working with to help them navigate
the HPwES program.
• By supporting the audit report and promoting the
energy upgrades
• Provide options for the customer as needed
… how can we help your Home Performance business grow?
… What Does it All Mean to YOU
Who is RUPCO?
We understand the bottom line as it relates to your business and
help drive down the costs by increasing your conversation rates
through retrofits by really being a extension of your marketing
team.
RUPCO has a 27.7% conversion rate from assessment to retrofit
for all customers and contractors who use us as the CBO.
Who is RUPCO?
… we support contractors by helping customers with the
many complex components of the NYSERDA programs:
Who is RUPCO?
• Help customers apply for the energy assessment.
• Interpret energy assessment results and encourage
potential energy upgrades.
• Direct customers to contractors.
• Assist customers with the financial paperwork and the
process.• We answer customer questions and concerns along the way.
… we support contractors by helping customers with the
many complex components of the NYSERDA programs:
… Partnerships and Marketing Initiatives
Who is RUPCO?
• Municipalities
• Latino COI
• Aggregation – 3rd Party
• EnergizeNY
• Residential Referrals: 5610
• Completed Energy Assessments: 1648
• Workscopes Approved or Completed: 428
• EmPower Referrals: 264
Who is RUPCO?
… RUPCO’s Impact by the Numbers
• Total cost of all our projects for both contracts = $4,390,451
• Total Assisted Subsidies = $584,081
• Total amount on 10% HEMI incentives Given out(Market rate
incentives) = $250,708
• Total Contractor incentives = $157,513
Who is RUPCO?
… RUPCO’s Impact by the Numbers
As of 11/5/2015
RUPCO GJGNY Team!
Michael Courtney
Cell: 845-417-8659
Office: 845-331-2140 ext
270
mcourtney@rupco.org
BPI – BA/Envelope
James Kopp
Cell: 845-332-8442
Office: 331-2140 ext 261
jkopp@rupco.org
BPI – BA/Envelope
Michael D'Arcy
Cell: 845-705-7883
Office: 845-331-2140 ext 267
mdarcy@rupco.org
BPI – BA/Envelope
Hugo Jule
cell: 845-750-0285
Office: 331-2140 ext 261
hjule@rupco.org
BPI – BA/Envelope
Program Director
Guy Kempe
Office: 845-331-2140 ext 265
gkempe@rupco.org
Meet the Outreach Coordinators
Thank you for coming!
All of us at RUPCO thank you for attending our mixer. We hope that
you have learned a bit more about who we are and the role we play
as the NYSERDA CBO for the Mid-Hudson Region.
We look forward to hearing from you on how we can improve the
work we do and how RUPCO can best serve you, your customers and
your company.

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RUPCO Contractor Mixer 2015

  • 2. Who is RUPCO? RUPCO is an independent contractor for NYSERDA. We are the only Constituency Based Organization (CBO) for the 10 Counties in the Mid-Hudson Region tasked with providing outreach for the NYSERDA Green Jobs – Green New York programs... … but we are much more than just that…..
  • 3. Who is RUPCO? … what we do • Facilitate Program Awareness • Develop Alliances with Centers of Influence (COIs) • Customer Follow-up • Contracting Process • Maintaining Customer Lists • Coordinate with NYSERDA and the Training and Implementation Contractor to facilitate the program
  • 4. … Community Outreach Who is RUPCO? To date RUPCO has attended over 982 meetings that include both public and private presentations, and public events. RUPCO established or enhanced strategic partnerships to conduct outreach and referrals in 10 Counties of the Mid-Hudson Region (From Delaware and Greene to Southern Westchester) including Municipalities, Non For Profits, Small businesses, Utility Companies, and educational Institutions.
  • 5. … Community Outreach Who is RUPCO? RUPCO relies on key referral sources to recruit and enroll customers on a daily basis. Key partners include Central Hudson Gas & Electric, Energize NY, Mid-Hudson EDGE Program (Courtney Strong Inc.), New York State Energy Research and Development Authority (NYSERDA) and our municipal partners. In addition, RUPCO generates a majority of their referrals from Home Performance Contractors and events.
  • 6. … Contractor Support Who is RUPCO? After the Customer applies to the Program, RUPCO takes the leads generated at these events and provides the customers with the link to the lists of HP contractors and a guide on how to properly select one to conduct the Energy Assessment.
  • 7. … Contractor Selection Guide Who is RUPCO?
  • 8. … Next Steps Who is RUPCO? At this point the next step is in the hands of the customer and the contractor. The customer has selected the contractor and the assessment has been scheduled.
  • 9. … Post Audit Who is RUPCO? The customer and the contractor will not hear from RUPCO again until after the assessment has been completed or when the customers RES# is about to expire. We then step back in and offer to help with making the assessment happen or with explaining the options for paying for the work and explaining the Assessment report.
  • 11. … Stalled Customers Who is RUPCO? By making sure that RUPCO is selected as the CBO on the assessment application, we are flagged and emailed at every step of the process.
  • 12. … Stalled Customers Who is RUPCO? When this happens we are CC’ed on any and all communications between NYSERDA/CLEAResult and the customer. We also are able to access the NYSERDA database to reengage HP customers that have completed the assessment but nothing else… a stalled customer.
  • 13. … Customer Management Systems Who is RUPCO?
  • 14. Who is RUPCO? … how can we help your Home Performance business grow?
  • 15. Who is RUPCO? • By promoting the benefits of the energy retrofit with an emphasis on savings and cash flow positive financing • By providing one-on-one, personal support to customers you’re working with to help them navigate the HPwES program. • By supporting the audit report and promoting the energy upgrades • Provide options for the customer as needed … how can we help your Home Performance business grow?
  • 16. … What Does it All Mean to YOU Who is RUPCO? We understand the bottom line as it relates to your business and help drive down the costs by increasing your conversation rates through retrofits by really being a extension of your marketing team. RUPCO has a 27.7% conversion rate from assessment to retrofit for all customers and contractors who use us as the CBO.
  • 17. Who is RUPCO? … we support contractors by helping customers with the many complex components of the NYSERDA programs:
  • 18. Who is RUPCO? • Help customers apply for the energy assessment. • Interpret energy assessment results and encourage potential energy upgrades. • Direct customers to contractors. • Assist customers with the financial paperwork and the process.• We answer customer questions and concerns along the way. … we support contractors by helping customers with the many complex components of the NYSERDA programs:
  • 19. … Partnerships and Marketing Initiatives Who is RUPCO? • Municipalities • Latino COI • Aggregation – 3rd Party • EnergizeNY
  • 20. • Residential Referrals: 5610 • Completed Energy Assessments: 1648 • Workscopes Approved or Completed: 428 • EmPower Referrals: 264 Who is RUPCO? … RUPCO’s Impact by the Numbers
  • 21. • Total cost of all our projects for both contracts = $4,390,451 • Total Assisted Subsidies = $584,081 • Total amount on 10% HEMI incentives Given out(Market rate incentives) = $250,708 • Total Contractor incentives = $157,513 Who is RUPCO? … RUPCO’s Impact by the Numbers As of 11/5/2015
  • 22. RUPCO GJGNY Team! Michael Courtney Cell: 845-417-8659 Office: 845-331-2140 ext 270 mcourtney@rupco.org BPI – BA/Envelope James Kopp Cell: 845-332-8442 Office: 331-2140 ext 261 jkopp@rupco.org BPI – BA/Envelope Michael D'Arcy Cell: 845-705-7883 Office: 845-331-2140 ext 267 mdarcy@rupco.org BPI – BA/Envelope Hugo Jule cell: 845-750-0285 Office: 331-2140 ext 261 hjule@rupco.org BPI – BA/Envelope Program Director Guy Kempe Office: 845-331-2140 ext 265 gkempe@rupco.org
  • 23. Meet the Outreach Coordinators
  • 24. Thank you for coming! All of us at RUPCO thank you for attending our mixer. We hope that you have learned a bit more about who we are and the role we play as the NYSERDA CBO for the Mid-Hudson Region. We look forward to hearing from you on how we can improve the work we do and how RUPCO can best serve you, your customers and your company.

Editor's Notes

  1. In many cases HP contractors are at the same events or meetings and we ask the customers to visit the contractors table and ask them the same questions we provide in the guide.
  2. Take some time and talk about this steps in detail up until the stalled customers part