Social Media Today
Meeting Challenging Times
Running USA
February 2, 2010




                            Photo: flickr.com/josiahmackenzie
It’s been a year.
  What’s new?

                    2
3
Quantified
Runner Usage

               4
5
Was 13%




Was 19%



Was 52%

          6
Mobile Social Media


                      7
What can you do with a mobile device?
                  • Make    phone calls
                  • Text
                  • Email
                  • Takephotos
                  • Record video & audio




                                           8
What can you do with a mobile device?
                  • Make    phone calls
                  • Text
                  • Email
                  • Take  photos
                  • Record video & audio
                  • Access the Internet
                  • Download apps
                  • Tell your location
                                           9
• 235  million US
  subscribers
• 68 million mobile
  internet users
• 21 million mobile
  social network
  users


                  10
• Take photos
• Capture video
• Share photos and
  video
• Access social
  networks/blogs




                     11
Geolocation


              12
“Geolocation is the identification
  of the real-world geographic
     location of an Internet-
  connected computer, mobile
 device, website visitor or other.”

           -Wikipedia
                                      13
“Simply put, location changes everything.
  This one input—our coordinates—has the
  potential to change all the outputs. Where
   we shop, who we talk to, what we read,
  what we search for, where we go—they all
change once we merge location and the Web.”

—Mathew Honan, contributing editor, Wired,
           January 19, 2009
                                               14
Foursquare
        • Part  friend-finder, social city-
          guide and game
        • iPhone, Android, Palm Pre, SMS,
          Web, mobile web (BlackBerry
          app in beta)
        • Google Maps, nearby tweets,
          tips, to-do’s
        • Mayorships
        • Badges                             15
Yelp
       • More  social-network-like (user
         profiles)
       • 1.25 million iPhone app users
       • Rewards, leader board,
         incentives
       • Augmented reality
         functionality (Monocle)

                                           16
17
Platform Explosion!


                      18
19
What hasn’t changed?


                       20
Conversations that build mutually
 beneficial relationships between
  companies and stakeholders.



                                    21
Markets are relationships.
Relationships depend on conversations.
        Conversations are fire.
         Social media is arson.


                                     22
Social Media Reinforcing Goals

          Engagement



     Evangelism Endorsement



                                 23
4 Principles


               24
THEM, NOT US
The best advertising is not us talking about
us. It’s other people talking about us. Make
 conversations about the consumer first.



                                               25
BE WHERE
    CONSUMERS ARE
  Find your evangelists. Know where your
target consumers congregate and converse.
    Contribute to those communities and
             conversations first.

                                            27
28
29
SHOW SIGNS OF LIFE
 Integrate and promote social content
   throughout your digital presence.



                                        30
People!


          31
ACTION TRUMPS
      EYEBALLS
 Aim for engagement, endorsement and
   evangelism. Design for action and
interaction. Think hearts and minds, not
              just eyeballs.

                                           32
33
34
35
36
3 Step
Social Media
  Strategy
               37
Listen & Learn
     Plan
    Engage
                 38
Listen & Learn
     Plan
    Engage
                 39
Spark Social Media Monitoring, Analysis & Metrics
                              6.4.2009




                                                             40
©SPIRAL 16 LLC
Listen & Learn
     Plan
    Engage
                 41
Integrate


            42
Channel         Definition               Examples


                                        Paid search
            Pay to leverage the
 Paid                                   Advertising
                 channel
                                       Sponsorships

                                         Web site
          Brand controls majority
Owned                                   Microsites
                of content
                                    Facebook & Twitter

                                     Blogger outreach
Earned     Fans are the channel      Seeding programs
                                    Forum participation
                                                          43
Set Objectives,
Strategies and
Measurement
                  44
Source: Forrester   45
Source: Forrester
                    46
Source: Forrester   47
Listen & Learn
     Plan
    Engage
                 48
TALKING


          49
50
51
ENERGIZING


             52
Lee Fit Ambassadors
• Identified 28 bloggers based on 3 criteria:
 • Content: Was the blogger writing about
   fashion for everyday women?
 • Engagement: How do her readers
   respond? Did she acquire multiple
   comments each time she posted?
 • Influence: Did she have solid site traffic?
   What was their Technorati Authority and
   Rank?
                                               53
Response                                                       “What an amazing
1.
2.
      Momma’s Review www.mommasreview.com
      A Mommy Story www.amommystoryreviews.blogspot.com
                                                                 opportunity, I
3.
4.
      Intricate Art www.intricateart.com
      Posh Glam www.poshglam.com
                                                              appreciate the offer -
5.
6.
      Cool Moms Rule www.coolmomsrule.blogspot.com
      Your Style Star www.yourstylestar.com
                                                                  and accept!”
7.    All American Mommy www.allamericanmommy.blogspot.com
8.    Domestic Chicky www.domestic-chicky.com


                                                            “WOW! you aren't kidding
9.    Karla’s Krazy Life www.karlaskrazylife.blogspot.com
10.   Workout Mommy www.workoutmommy.com


                                                               - what an awesome
11.   Mommy Goggles www.mommygoggles.com
12.   Mom’s Favorite Stuff www.momsfavoritestuff.com


                                                            thing! I definitely want to
13.   Savvy Housewife www.savvyhousewife.com
14.   Mamanista www.mamanista.com


                                                                 be a part of this.”
15.   Therapeutic Reviews and Giveaways www.themomreviews.com
16.   The Domestic Diva www.thedomesticdiva.org
17.   Blissfully Domestic www.blissfullydomestic.com
18.   Mommin’ it Up www.momminitup.com
19.   Motherhood Uncensored www.motherhooduncensored.typepad.com
20.   Sarcastic Mom www.sarcasticmom.com
                                                                                         54
55
Blog with integrity




                      56
SUPPORTING


             57
58
EMBRACING


            59
60
61
Thank you.
jrisley@barkleyus.com
risleyranch.blogs.com
Twitter: risleyranch




                        Photo: flickr.com/josiahmackenzie

Running Usa 2010 Presentation

  • 1.
    Social Media Today MeetingChallenging Times Running USA February 2, 2010 Photo: flickr.com/josiahmackenzie
  • 2.
    It’s been ayear. What’s new? 2
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
    What can youdo with a mobile device? • Make phone calls • Text • Email • Takephotos • Record video & audio 8
  • 9.
    What can youdo with a mobile device? • Make phone calls • Text • Email • Take photos • Record video & audio • Access the Internet • Download apps • Tell your location 9
  • 10.
    • 235 million US subscribers • 68 million mobile internet users • 21 million mobile social network users 10
  • 11.
    • Take photos •Capture video • Share photos and video • Access social networks/blogs 11
  • 12.
  • 13.
    “Geolocation is theidentification of the real-world geographic location of an Internet- connected computer, mobile device, website visitor or other.” -Wikipedia 13
  • 14.
    “Simply put, locationchanges everything. This one input—our coordinates—has the potential to change all the outputs. Where we shop, who we talk to, what we read, what we search for, where we go—they all change once we merge location and the Web.” —Mathew Honan, contributing editor, Wired, January 19, 2009 14
  • 15.
    Foursquare • Part friend-finder, social city- guide and game • iPhone, Android, Palm Pre, SMS, Web, mobile web (BlackBerry app in beta) • Google Maps, nearby tweets, tips, to-do’s • Mayorships • Badges 15
  • 16.
    Yelp • More social-network-like (user profiles) • 1.25 million iPhone app users • Rewards, leader board, incentives • Augmented reality functionality (Monocle) 16
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
    Conversations that buildmutually beneficial relationships between companies and stakeholders. 21
  • 22.
    Markets are relationships. Relationshipsdepend on conversations. Conversations are fire. Social media is arson. 22
  • 23.
    Social Media ReinforcingGoals Engagement Evangelism Endorsement 23
  • 24.
  • 25.
    THEM, NOT US Thebest advertising is not us talking about us. It’s other people talking about us. Make conversations about the consumer first. 25
  • 27.
    BE WHERE CONSUMERS ARE Find your evangelists. Know where your target consumers congregate and converse. Contribute to those communities and conversations first. 27
  • 28.
  • 29.
  • 30.
    SHOW SIGNS OFLIFE Integrate and promote social content throughout your digital presence. 30
  • 31.
  • 32.
    ACTION TRUMPS EYEBALLS Aim for engagement, endorsement and evangelism. Design for action and interaction. Think hearts and minds, not just eyeballs. 32
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
    Listen & Learn Plan Engage 38
  • 39.
    Listen & Learn Plan Engage 39
  • 40.
    Spark Social MediaMonitoring, Analysis & Metrics 6.4.2009 40 ©SPIRAL 16 LLC
  • 41.
    Listen & Learn Plan Engage 41
  • 42.
  • 43.
    Channel Definition Examples Paid search Pay to leverage the Paid Advertising channel Sponsorships Web site Brand controls majority Owned Microsites of content Facebook & Twitter Blogger outreach Earned Fans are the channel Seeding programs Forum participation 43
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.
    Listen & Learn Plan Engage 48
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
    Lee Fit Ambassadors •Identified 28 bloggers based on 3 criteria: • Content: Was the blogger writing about fashion for everyday women? • Engagement: How do her readers respond? Did she acquire multiple comments each time she posted? • Influence: Did she have solid site traffic? What was their Technorati Authority and Rank? 53
  • 54.
    Response “What an amazing 1. 2. Momma’s Review www.mommasreview.com A Mommy Story www.amommystoryreviews.blogspot.com opportunity, I 3. 4. Intricate Art www.intricateart.com Posh Glam www.poshglam.com appreciate the offer - 5. 6. Cool Moms Rule www.coolmomsrule.blogspot.com Your Style Star www.yourstylestar.com and accept!” 7. All American Mommy www.allamericanmommy.blogspot.com 8. Domestic Chicky www.domestic-chicky.com “WOW! you aren't kidding 9. Karla’s Krazy Life www.karlaskrazylife.blogspot.com 10. Workout Mommy www.workoutmommy.com - what an awesome 11. Mommy Goggles www.mommygoggles.com 12. Mom’s Favorite Stuff www.momsfavoritestuff.com thing! I definitely want to 13. Savvy Housewife www.savvyhousewife.com 14. Mamanista www.mamanista.com be a part of this.” 15. Therapeutic Reviews and Giveaways www.themomreviews.com 16. The Domestic Diva www.thedomesticdiva.org 17. Blissfully Domestic www.blissfullydomestic.com 18. Mommin’ it Up www.momminitup.com 19. Motherhood Uncensored www.motherhooduncensored.typepad.com 20. Sarcastic Mom www.sarcasticmom.com 54
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.