Running head: DELIVERABLES AND CRITICAL SUCCESS FACTORS 1 Deliverables and Critical Success Factors Chamberlain College of Nursing Student Name here NR 631: Nurse Executive Concluding Graduate Experience September/October 2018 DELIVERABLES AND CRITICAL SUCCESS FACTORS 2 Deliverables and Critical Success Factors Project deliverables and critical success factors (CSF’s) play an important role to successful project management. Following a large number of hospital acquired pressure injuries (HAPI) (Stage 2 or greater) acquired by patients while in the care of one of the units within the Critical Care Division (Medical Intensive Care Unit, Surgical Intensive Care Unit, Cardiac Intermediate Care Unit, or Neuro-Trauma Intermediate Care Unit) during the preceding fiscal year – a decision to implement HRO (high-reliability) principles in conjunction with traditional HAPI prevention strategies as a strategy to reduce HAPI was made. HAPI’s can be a source of discomfort, pain, and altered body image for a patient. HAPI development can negatively impact patient experience. Some studies estimate that the prevalence of HAPI development within Critical Care could be as high as 43% (Krapfl, Langin, Pike, & Pezzella, 2017). HAPI development within Critical Care can be extremely costly – costs which will not be reimbursed by Centers for Medicare and Medicaid Services (CMS) (Boyle, Bergquist-Beringer, & Cramer, 2017). Most HAPI’s are highly preventable and as clinicians -we have an ethical and moral responsibility to prevent harm to our patients. In the paper below, discussion surrounding project deliverables, critical success factors (CSF’s), and summarized conclusion will be provided. Project Deliverables Project deliverables, for the HAPI prevention plan utilizing HRO principles in critical care, include the following: scope statement, project charter, literature review, formal communication plan, and critical success factors plan. The scope statement is developed at the start of project planning; however, should be continuously reviewed and updated as applicable. This is a crucial document for project planning and provides a comprehensive DELIVERABLES AND CRITICAL SUCCESS FACTORS 3 outline of the project including project objectives, justification, implementation plan, resources needed, project timeline, and measures of success (project goals/expected outcomes). Successful resource planning, as detailed within a project scope statement, can be evaluated through teamwork, organizational culture/receptivity to change, leadership support, development of business plan/project vision, effective communication, and identification of project champions (Orouji, 2016). These aspects can be measure through surveys (pre and post project) as well as through organizational culture of safety surveys and employee engagement/satisfaction surveys. Ad.

1. Running head: DELIVERABLES AND CRITICAL SUCCESS
FACTORS 1
Deliverables and Critical Success Factors
Chamberlain College of Nursing
Student Name here
NR 631: Nurse Executive Concluding Graduate
Experience
September/October 2018
DELIVERABLES AND CRITICAL SUCCESS FACTORS 2
Deliverables and Critical Success Factors

2. Project deliverables and critical success factors (CSF’s) play an
important role to
successful project management. Following a large number of
hospital acquired pressure injuries
(HAPI) (Stage 2 or greater) acquired by patients while in the
care of one of the units within the
Critical Care Division (Medical Intensive Care Unit, Surgical
Intensive Care Unit, Cardiac
Intermediate Care Unit, or Neuro-Trauma Intermediate Care
Unit) during the preceding fiscal
year – a decision to implement HRO (high-reliability) principles
in conjunction with traditional
HAPI prevention strategies as a strategy to reduce HAPI was
made.
HAPI’s can be a source of discomfort, pain, and altered body
image for a patient. HAPI
development can negatively impact patient experience. Some
studies estimate that the
prevalence of HAPI development within Critical Care could be
as high as 43% (Krapfl, Langin,
Pike, & Pezzella, 2017). HAPI development within Critical
Care can be extremely costly – costs
which will not be reimbursed by Centers for Medicare and
Medicaid Services (CMS) (Boyle,

3. Bergquist-Beringer, & Cramer, 2017). Most HAPI’s are highly
preventable and as clinicians -we
have an ethical and moral responsibility to prevent harm to our
patients. In the paper below,
discussion surrounding project deliverables, critical success
factors (CSF’s), and summarized
conclusion will be provided.
Project Deliverables
Project deliverables, for the HAPI prevention plan utilizing
HRO principles in critical
care, include the following: scope statement, project charter,
literature review, formal
communication plan, and critical success factors plan. The
scope statement is developed at the
start of project planning; however, should be continuously
reviewed and updated as
applicable. This is a crucial document for project planning and
provides a comprehensive
DELIVERABLES AND CRITICAL SUCCESS FACTORS 3
outline of the project including project objectives, justification,
implementation plan, resources

4. needed, project timeline, and measures of success (project
goals/expected outcomes). Successful
resource planning, as detailed within a project scope statement,
can be evaluated through
teamwork, organizational culture/receptivity to change,
leadership support, development of
business plan/project vision, effective communication, and
identification of project champions
(Orouji, 2016). These aspects can be measure through surveys
(pre and post project) as well as
through organizational culture of safety surveys and employee
engagement/satisfaction
surveys. Additionally, improvements within quality aspects of
care are often indicative of clear
vision, sufficient resources, utilization of staff champions, and
clear communications of
goals/outcomes.
Project’s charter is another key deliverable for any project. The
charter provides
information in detail on key stakeholders as well as
roles/responsibilities and project approach,
goals, and budget. Selection of the right stakeholders is
essential for the success of any
project. Employees that are engaged can become empowered

5. through the project management
process. Engaged project team members are more likely to
collaborate, share information, be
more flexible and open to ideas, develop mutual respect and
trust, and have improved problem
solving ability (Hietschold, Reinhardt, & Gurtner, 2014).
Employee engagement is measured
within most organizations on an annual or biannual timeframe.
Active participation and
attendance at project meetings, meeting project timelines, and
active interactions with other
project team members can be a measure of individual project
member’s level of
engagement. Review of the literature is important in project
management, as it can provide the
most up to date, peer reviewed, best practices related to HAPI
prevention strategies and the
inclusion of HRO principles. A key aspect of HRO principles is
deference to expertise so this
DELIVERABLES AND CRITICAL SUCCESS FACTORS 4
fits well with identification of the correct stakeholders which
does not necessarily mean the

6. individual with the highest title. Factors that aid in the success
of a project include alignment
with organizational strategic initiatives as well as alignment
with expectations from key
stakeholders (Carpim-Besteiro, de Souza Pinto, & Novaski,
2015). Current relevant literature
related to HRO principles in conjunction with HAPI prevention
strategies to prevent HAPI
development in critical care patients can be measured through a
comprehensive literature search
utilizing several key terms and search engines.
The project communication plan and identification of key
critical success factors (CSF’s)
are important to the success of the HAPI prevention project.
Communication is needed to
establish understanding of project goals, build trust, establish
team coordination, and develop
support from a variety of individuals that may come from many
different departments
(Muszynska, 2018). Without a thorough, well thought out
communication plan - a project will
not be successful. Project communication planning is crucial
to define who should receive

7. communication, what information should be communicated, the
frequency and tools to
communicate with, and the most convenient method(s) to all
parties involved (Muszynska,
2018). Communication can be measure in a number of manners;
specifically, compliance with
opening emails, meeting attendance, posting by a certain
timeframe on collaborative sites, and
electronic notification of review of meeting minutes/huddle
notes. CSF’s represent best
practices and key indicators that drive a project’s and
organization’s success (Hietschold et al.,
2014). CSF’s can serve as parameters to reach/quality measures
to be achieved. Many different
CSF’s exist and are utilized based on the project, industry, and
ultimate goal. There are a
multitude of CSF’s that can impact a project’s success or failure
and can include human resource
DELIVERABLES AND CRITICAL SUCCESS FACTORS 5
management, supply/equipment, training/learning, quality
planning, and benchmarking
(Hietschold et al., 2014). CSF measures are discussed more in

8. detail in the section below.
Critical Success Factors by Priority
Critical success factors by priority for this project include an
expected HAPI reduction to
be seen in both quarterly NDNQI (National Database of Nursing
Quality Indicators) HAPI
Prevalence Reports as well as Monthly HAPI Incidence Reports.
HAPI Prevalence is measure
on a quarterly basis on the first Thursday of every third month
and benchmarked against other
like units. Benchmarking represents the analysis of best
practices as demonstrated by other
leading competitors with like units/patient populations and is
utilized for comparison purposes
(Hietschold et al., 2014). Monthly HAPI Incidence Reports are
also able to be entered into the
NDNQI database for benchmarking comparison and provide a
more comprehensive view of unit
activity over a month’s timeframe.
Another CSF’s for this project includes weekly project status
update reports to provide
project team members, the project sponsor, and pertinent
individuals within the organization - an

9. overview of the project’s progress, interventions implemented
thus far, compliance with budget
and timeframe, and ultimate alignment with project goals. This
would be completed by the
project manager and an electronic weekly ‘push report’ would
be forwarded to key
stakeholders. Communication of the project’s progress is the
most important critical success
factor within an organization (Carpim-Besteiro et al., 2015).
Other CSF’s include an updated
project scope and charter documents. Measures of completion
include team members as well as
organizational awareness of project existence, progress, and
ultimate goal(s). This could be
measure through pre and post project survey. Additionally, this
can be measured through project
team member engagement and empowerment. Empowerment
fosters a bottom up identification
DELIVERABLES AND CRITICAL SUCCESS FACTORS 6
of problems, rapid response, and authority to implement
corrective actions to prevent harm
which are all aspects of HRO principles (Hietschold et al.,

10. 2014).
Budget planning is important to any project and provides a
detailed list of project
expenses, revenues, and other miscellaneous costs. The budget
plan clearly details required
resources (human resources as well as supplies, equipment,
etc.). Budget plan is integral to the
success of the project and should include budget compliance,
variance explanation, reward
systems as applicable, and definition of restrictions as
identified (Carpim-Besteiro et al.,
2015). Budget plan should be clearly and logically measured on
an ongoing manner (at least
monthly) through an electronic program or minimally an excel
spreadsheet. Lastly, the project
governance document provides important information related to
compliance with team member
education (measured through completion of online, educational
class) as well as team member
attendance at project meeting at the defined frequency listed
within the project charter.
Conclusion
In conclusion, identification of both project deliverables and
critical success factors

11. (CSFs) are crucially important to the success of any project.
Project deliverables for the HAPI
prevention project utilizing HRO principles include scope
statement, project charter, literature
review, communication plan, and critical success factors plan.
Whereas, the critical success
factor’s plan is comprised of HAPI reduction as evidenced in
both the NDNQI HAPI quarterly
prevalence audit as well as the NDNQI HAPI monthly incidence
report. Both these reports are
able to be benchmarked against like units for comparison of
project progress. Other CSF’s
include weekly project status update reports, updated scope and
charter documents, revised
budget plan based on project revenue and expenses, and project
governance plan. CSF’s can
serve as reference parameters for a basis to leverage the success
of a project (Carpim-Besteiro et
DELIVERABLES AND CRITICAL SUCCESS FACTORS 7
al., 2015). Within this paper, a discussion of the importance of
both project deliverables as well

12. as critical success factors was completed and a summarizing
conclusion provided.
DELIVERABLES AND CRITICAL SUCCESS FACTORS 8
References
Boyle, D. K., Bergquist-Beringer, S., & Cramer, E. (2017).
Relationship of wound, ostomy, and
continence certified nurses and healthcare-acquired conditions
in acute care hospitals.
Journal of Wound, Ostomy, and Continence Nursing , 44(3),
283-292.
http://dx.doi.org/10.1097/WON.0000000000000327
Carpim-Besteiro, E. N., de Souza Pinto, J., & Novaski, O.
(2015). Success factors in project
management. Business Management Dynamics, 4(9), 19-34.
Retrieved from https://eds-a-
ebscohost-
com.chamberlainuniversity.idm.oclc.org/eds/pdfviewer/pdfview
er?vid=20&sid=7097951
5-9855-4850-a62e-26c162ee693f%40sdc-v-sessmgr03
Hietschold, N., Reinhardt, R., & Gurtner, S. (2014). Measuring
critical success factors of TQM

13. implementation successfully - a systematic literature review.
International Journal of
Production Research, 52(21), 6254-6272.
http://dx.doi.org/10.1080/00207543.2014.918288
Krapfl, L. A., Langin, J., Pike, C. A., & Pezzella, P. (2017).
Does incremental positioning
(weight shifts) reduce pressure injuries in critical care patients?
Journal of Wound,
Ostomy, and Continence Nursing, 44(4), 319-323.
http://dx.doi.org/10.1097/WON.0000000000000340
Muszynska, K. (2018). A concept for measuring effectiveness of
communication in project
teams. Journal of Economics and Management, 33(3), 63-79.
http://dx.doi.org/10.22367/jem.2018.33.04
Orouji, M. (2016). Critical success factors in project
management. Journal of Project
Management, 1(1), 35-40.
http://dx.doi.org/10.5267/j.jpm.2017.1.001
DELIVERABLES AND CRITICAL SUCCESS FACTORS 9

14. Appendix: Deliverables and Critical Success Factors (CSF)
Project: Hospital Acquired Pressure Injury (HAPI) Prevention
Plan
Utilizing HRO Principles in Critical Care
Project Manager: Karen G. Niewood Date: October 7, 2018
Deliverables (Include Scope, Charter)
Description
Scope Statement
Comprehensive document outlining
project and includes specific information
related to project objectives, justification,
implementation plan, required resources,
timeline, measures of success,
assumptions, and constraints.
Project Charter
Charter document provides overview of
pertinent information related to budget,
measurable project outcomes, project
approach, stakeholders and associated

15. roles and responsibilities.
Literature Review
Detailed, comprehensive listing of
relevant, peer reviewed, best practice
literature that is less than five years old
and details specific information needed
for project success (namely, information
on project management, application of
HRO principles, and strategies to reduce
HAPI’s within the critical care patient
population.
Communication Plan
Communication plan is critically important
and details parties to communicate with,
frequency of communication, preferred
method(s) of communication, information
to be shared, and tools that support
effective team/organizational
communication on an ongoing basis.
Critical Success Factors (CSF) Plan
Details specific factors that contribute to
the likelihood that the project will be
successful. These may strategic
implications. CSF represent best

16. practices and key indicators that drive
organizational success.
DELIVERABLES AND CRITICAL SUCCESS FACTORS 10
Critical Success Factors (CSF) by Priority
1. HAPI Reduction as evidenced within HAPI Prevalence
Reports – Quarterly
prevalence report collected the first Thursday of every third
month and submitted
to NDNQI (National Database of Nursing Quality Indicators.
Reports with graphs
received from NDNQI on a quarterly basis listing benchmark
comparison.
2. HAPI Reduction as evidenced within Monthly HAPI
Incidence Reports –
Compiled data from HAPI incidence event reports entered by
specific unit staff
each day.
3. Status Reports – Project status update reports noting
pertinent project
information, results of interventions, and compliance with
project timeline and
project budget. Status report to be shared with project sponsor,
project team

17. members, key stakeholders, and all other appropriate team
members that should
possess project update information.
4. Updated Scope Document – Updated communication
document for all project
members providing information on project objectives,
justification, implementation
strategy, project resources, timeline, measures of success,
assumptions, and
constraints.
5. Budget - Project associated revenue, expenses, and
miscellaneous costs.
Project budget will be maintained within five percent or $2500
of original approved
budget and include realistic, reasonable projections.
6. Charter – Project charter will include all scope changes as
well as budget
information, measurable project outcomes, project approach,
and specific roles
and responsibilities. The updated charter will be approved by
all stakeholders as
well as management and will be communicated to all.
7. Governance – Governance will include bedside nurse
involvement in the project
which will include timeliness of education completion
(measured through online
educational program completion), project involvement,
ownership of decision-

18. making aspects/interventions, identified concerns addressed in a
timely manner.
Governance defines meeting frequency, location, and required
participation. The
project will be completed on time and within budget.
NR631 Nurse Executive Concluding Graduate Experience
- I
(This document must be attached as an appendix to the
professional, scholarly paper explaining what you are doing.
Include title page, headings, introduction, and body of paper,
summary and at least three current, relevant references. All
information in this form below must be professional, complete
sentences in APA format. (See course text, pp. 86 for content)
Appendix: Deliverables and Critical Success Factors (CSF)
Project:
Project Manager: Date:
Deliverables (Include Scope, Charter)
Description

19. Critical Success Factors (CSF) by Priority
(Include metrics in order to evaluate)
1.
2.
3.
4.
5.
6.
7.
Note: Add as many rows as you need to include allof the
deliverables and CSFs for project.
Deliverables and Critical Success Factors (CSF) Guidelines
and Scoring RubricPurpose
The process of project management has five phases: (1) design
and initiation, which you just completed; (2) finalizing your
plan before implementation, which you will do now; (3)
implementation; (4) monitor and control; and finally, (5)
evaluation and lessons learned (as well as knowledge transfer).
During Phase 2 (finalizing the project plan), you will continue
to create the tools and documents you will need when you
implement your project as the project manager in Phase 3.

20. Week 4: Communications Plan
Week 5: Deliverables and Critical Success Factors (CSFs)
Week 6: Work Breakdown Structure (WBS) and Gantt Chart
Week 7: Risk Management and Human Resource Management
Plans
It is important for a project manager to know and track every
deliverable as well as the critical success factors (CSFs).
Always remember to plan, plan, and plan again. Making sure
that you have identified and listed every deliverable as well as
defining the CSFs is time well spent. The time you spend
thinking and discussing can be classified as scientific or
technological exploration or investigation.
Each deliverable must be known and is discussed in the scope
document. These are critical to identify in order to move
forward with the project plan and ensure a successful project. If
a deliverable is overlooked and left out, the project will be
considered a failure. The deliverables are related to the work of
the project. It is through the project activities that the
deliverables are completed or developed. A deliverable could be
something that was completed (if it was a service performed) or
developed (if it was a new software package). No matter what
the deliverable is, there is work associated with the
development. In order for you to proceed with your work-
breakdown structures and completion milestones, you must
know what needs to be done. Review and re-review to glean
every deliverable. This is why it is so important to reflect on all
of the deliverables at this point in the management of your
project.
The CSFs are those characteristics or attributes that are
essential for your project to succeed. According to Sipes,
“These are the key areas where things must go right in order for
the project to succeed” (pp. 86–87). Examples of how to

21. complete the forms can be found in the course textbook, Project
Management for the Advanced Practice Nurse, on p. 86 (Tables
4.7 and 4.8). Review your project documents and analyze your
data to determine your CSFs. Be sure to include metrics. If
metrics are not included, you will not be able to measure or
evaluate your project in Phase 5. What is the scope of your
project, and how will you collect the required data?
Work with your mentor to complete the document as an
appendix attached to the professional paper. It is always better
to have more input rather than less. Discuss and seek consensus
with your mentor on the deliverables and CSFs for your
project.To assist you, there is a document you will use and
attach as an appendix to the paper you submit as well as a
sample of the document in Course Resources.
Due Date: Sunday at 11:59 p.m. MT at the end of Week 5
Total Points Possible: 50Requirements
1. Complete the Deliverables and CSF document. Attach
documents as appendices to a professionally written paper
explaining what you are doing.
2. Grammar, spelling, punctuation, references, and citations
must be consistent with formal academic writing and APA
format as expressed in the current edition of the manual.
Preparing the Assignment
1. All project deliverables must be identified and listed in the
Deliverables and CSF document.
2. All CSFs must be identified and listed in the Deliverables
and CSF document. Metrics must be included.
3. Ideas and information from professional sources must be
cited correctly using the current edition of the APA manual.
4. Grammar, spelling, punctuation, references, and citations
must be consistent with formal academic writing.
Directions and Assignment Criteria
Assignment Criteria
Points

22. %
Description
All deliverables listed, including scope, charter, and all tools
20
40
All deliverables listed and described in relation to the project,
including scope, charter, and all tools. Document is attached as
an appendix to a professional paper.
All CSFs listed and relevance to project explained
20
40
All CSFs critical to the project listed and relevance to project
explained, and each includes metrics for evaluation
Grammar, spelling, punctuation, references, citations, and APA
formatting
10
20
Grammar, spelling, punctuation, references, and citations
consistent with formal academic writing and APA format as
expressed in the current edition of the manual. Professional
paper follows guidelines found in Writing a Professional Paper.
Total
50
100
A quality assignment will meet or exceed all of the above
requirements.
Chamberlain College of Nursing NR631
Nurse Executive Concluding Graduate Experience 1
3
Grading Rubric
Assignment Criteria
Exceptional
(100%)

23. Outstanding or highest level of performance
Exceeds
(88%)
Very good or high level of performance
Meets
(80%)
Competent or satisfactory level of performance
Needs Improvement
(38%)
Poor or failing level of performance
Developing
(0)
Unsatisfactory level of performance
Content Points Possible = 40
All deliverables listed and described in relation to the project,
including scope, charter, and all tools. Document is attached as
an appendix to a professional paper.
20 Points
18 Points
16 Points
8 Points
0 Points
All of the deliverables listed and described in relation to the
project.Document attached as an appendix to a professional
paper.
Most deliverables listed and described in relation to the project.
Document attached as an appendix to a professional paper.
Some deliverables listed and/or described in relation to the

24. project.
Document attached as an appendix to a professional paper.
Only half the deliverables listed and/or described in relation to
the project.
Document not attached as an appendix to a professional paper.
Less than half of the deliverables listed and/or described in
relation to the project
All CSFs critical to the project listed and relevance to project
explained, and each includes metrics for evaluation
20 Points
18 Points
16 Points
8 Points
0 Points
All CSFs listed reflect the project documents and are critical to
project, and each includes metrics for evaluation
Most CSFs are listed reflect project documents and are critical
to project, or most include metrics for evaluation
Some CSFs listed reflect the project documents and are critical
to project, or few include metrics for evaluation
Few CSFs listed reflect project documents and are critical to
project, or few include metrics for evaluation
No CSFs listed reflect project documents and are critical to
project, or no metrics included
Content Subtotal
_____ of 40 Points
Format Points Possible = 10

25. Grammar, spelling, punctuation, references, and citations
consistent with formal academic writing and APA format as
expressed in the current edition of the manual. Professional
paper follows guidelines found in Writing a Professional Paper.
10 Points
9 Points
8 Points
4 Points
0 Points
No grammar, spelling, punctuation, reference, citation, or APA
errors.
Professional paper follows guidelines found in Writing a
Professional Paper.
One grammar, spelling, punctuation, reference, citation, or APA
error.
Professional paper follows guidelines found in Writing a
Professional Paper.
Two grammar, spelling, punctuation, reference, citation, or APA
errors
Professional paper does not follow guidelines found in Writing
a Professional Paper.
Three grammar, spelling, punctuation, reference, citation, or
APA errors
Professional paper not included.
Four or more total grammar, spelling, punctuation, reference,
citation, or APA errors
Format Subtotal
_____ of 10 Points
Total Points = ______ of 50

26. 5