Running Head: Case Studies
2
Running Head: Case Studies
Case Studies Reviews
Type Your Full Name Here
Abstract
Type a paragraph that briefs your audience/ reader about your paper. Synthesize each topic of discussion. The abstract section is always typed on page 2 following the title page. Font type is Times New Roman with 12 font size letters. A minimum of 7 succinct sentences is required in this section.
Introduction
Type a paragraph that prepares your audience/ reader on what you are about to say. Indent the first sentence of each paragraph and include in-text citations using the list from your reference list. Font type is Times New Roman with 12 font size letters.
1. Type question here Case #1 Week 1
Type your response to the question here. Indent the first sentence of each paragraph and include in-text citations using the list from your reference list. Font type is Times New Roman with 12 font size letters.
2. Type question here Case #2 Week 2
Type your response to the question here. Indent the first sentence of each paragraph and include in-text citations using the list from your reference list. Font type is Times New Roman with 12 font size letters.
3. Type question here Case #3 Week 3
Type your response to the question here. Indent the first sentence of each paragraph and include in-text citations using the list from your reference list. Font type is Times New Roman with 12 font size letters.
#. Type question here Case # Week #
Etcetera…
Summary
Type a paragraph that summarizes to your audience/ reader what you just said. Indent the first sentence of each paragraph and include in-text citations using the list from your reference list. Font type is Times New Roman with 12 font size letters. A minimum of 7 concise sentences is required in this section.REFERENCES
*Apply page-break to make this its own page
Take note that the first line of the reference is left aligned with second line as hanging indentation. See example below.
Last Name, Abbreviate First Name. Abbreviate Middle Name. (Year). Type title of article here and in Italic font. (Web Article). Retrieved from Type or Paste URL Address here
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and
Mobile Computing Are Changing Enterprise IT by Jaso.
IntroductionWrite a short paragraph that introduces your paper t.docxvrickens
Introduction
Write a short paragraph that introduces your paper to the reader. This usually includes mention of all of the content/topics that will be written about within the body of the paper. For example, “First I will explain why I chose….”.
Insert paper Title, centered, not bolded and Title case.
Then start paragraph.
Part I: Book
State which book you chose, and discuss why you chose it. Include specific references to book title, description, authors, or particular experiences of yours that prompted you to select the book.
Insert heading title, centered, bolded and Title Case.
Then start paragraph.
Part II: Two Topics of Interest
Write two separate paragraphs describing topics or pieces of information from the book itself that made the greatest impression on you. Discuss why the topic impacted you giving an example of student impact for each of the topics.
Insert heading title, centered, bolded and Title Case.
Then start paragraphs.
Part III: Corroboration / Contradiction
Provide at least two examples from an external source that either corroborates or contradicts the information or stance taken by the author of the book on your topics of interest. Be specific and relate the information from the external source to the book itself.
Insert heading title, centered, bolded and Title Case.
Then start paragraphs.
Part IV: Practice Application
Explain why or how the information you gained from the reading of this book will or will not affect your personal actions or your professional practice.
Insert heading title, centered, bolded and Title Case.
Then start paragraph.
Book: 10-Minute Mindfulness: 71 Simple Habits for Living in the Present Moment by S. J. Scott and Barrie Davenport
*Note that your additional source should be from a recent (within last 5 years), professional journal or website (Nursing)
Be sure that you are using correct APA format for all of your citations and references to include the book title. Outline your responses to the criteria listed in the rubric and instructions. Use language and examples that demonstrate your understanding of course concepts and reflect your personal position on the author’s stance. Write professionally and concisely. You may write in first person for this assignment.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolu ...
Running head SHOULD T.J.MAXX SELL ONLINE2Week 3Dev.docxjeanettehully
This document discusses developing an information governance (IG) program and policy for an organization. It begins by outlining the need for IG due to the onslaught of big data and how IG differs from related concepts like IT governance and data governance. It emphasizes that IG requires establishing policies before implementing technology controls. The document then covers IG principles, performing a risk assessment, developing a strategic plan, creating retention policies, and addressing IG for key areas like legal functions, records management, and different delivery platforms. The goal is to provide a comprehensive resource for establishing a successful long-term IG program.
ENG 132Winesburg Essay Definition ArgumentSpring 2019The.docxgidmanmary
ENG 132
Winesburg Essay: Definition Argument
Spring 2019
The short stories in Winesburg, Ohio, all work to illustrate “the grotesque” in different ways. At first glance, the definition of grotesque might seem pretty straightforward…but it’s not! In this essay, use examples from the short stories to define “grotesque” for your audience.
Essays should be a minimum of 3 pages long (titled, typed, double spaced). Not only should you use examples from the short stories we’ve read and discussed, but you should also use at least two secondary sources to help support your ideas. Please format and cite research according to MLA guidelines (I’ve posted visual examples), and make sure to include a citation for your primary source (Winesburg, Ohio) in your works cited page.
Remember to think about the audience when writing your essay. What misconceptions might they have about the grotesque? Why might they have them? How is grotesque portrayed in the stories? Is it favorable, unfavorable, or both? In what ways are you confused?
If you have any questions, please contact me immediately!
[email protected]
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and
Mobile Computing Are Changing Enterprise IT by Jason BloombergT
Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today’s
Businesses by Michael Minelli, Michele Chambers, and Ambiga Dhiraj
The Chief Information Offi cer’s Body of Knowledge: People, Process, and Technology by
Dean Lane
CIO Best Practices: Enabling Strategic Value with Information Technology (Second
Edition) by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill
Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert
The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value by
Nicholas R. Colisto
Enterprise Performance Management Done Right: An Operating System for Your
Organization by Ron Dimon
Executive’s Guide to Virtual Worlds: How Avatars Are Transforming Your Business and
Your Brand by Lonnie Bensond
IT Leadership Manual: Roadmap to Becoming a Trusted Business Partner by Alan R. r
Guibord
Managing Electronic Records: Methods, Best Practices, and Technologies by Robert F. s
Smallwood
On Top of the Cloud: How CIOs Leverage New Techno ...
Gen S420 F 2019 Assignment #1 All About Me (10 pts =.docxshericehewat
Gen S420
F 2019
Assignment #1: All About Me
(10 pts = Essay & Photo)
Assignment Description:
One of the powerful experiences of GS 420 is the sharing of life stories. By sharing your own story, you
begin the journey of your own self-discovery and self-reflection. We cannot possibly begin to
understand the disability experience of someone else unless we can examine our own experiences with
life. Everyone’s story is unique, and yet, we all struggle with life’s challenges and we all care about
issues that are meaningful to us. This experience of storytelling can bond us together in our diversity.
To write and share your story is to grow in who you are and at the same time, gain a more profound
understanding of the people who will share their stories with you in this course.
Requirements:
● 3 Page Essay - (9 points)
Write a 3-page minimum, double spaced, 12 point font essay about the story of your life. The
story of your life can include:
● Your family
● Your community
● Friends and acquaintances
● Extracurricular activities & hobbies
● Important events in your life
● Your major (and your minor if applicable)
● And how all these things made you who you are
We also want you to include:
● Previous disability-related experience
● How your culture views people with disabilities
● What you hope to learn from this course
Some of you will feel more comfortable with writing a timeline of your life so far – dividing your
life into periods. Others may want to describe your life thematically, or perhaps allegorically.
You get to choose how you share your story.
Your story is considered confidential and will not be shared with anyone other than the
instructors and teaching assistants (who assist with grading during the semester).
You are not required to include parts of your story that you are uncomfortable sharing.
However, sometimes sharing or exploring challenging areas of our life can be a step in
pressing through.
● Photo of yourself - (1 point) Include a photo of yourself that is current, identifiable, and
appropriate. This picture should be inserted at the end of your summary. If you are not
comfortable including a photo, you may choose a picture that reflects your interests/hobbies.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Arch ...
Research Paper First DraftPurposeThe purpose of this assign.docxaudeleypearl
Research Paper First Draft
Purpose:
The purpose of this assignment is for you to prepare a first draft of your research paper (without the data and interpretation of data). You will receive feedback and will submit your final version later in the course.
Description:
Develop a draft of your research paper using the components that you have developed in the course so far. Make use of your sentence outline. Add a full abstract, introduction, literature review, methodology section, and reference page.
Attachments:
Research paper Attached
Sentence Outline Attached
Textbook : 7, 8 chapters
Learning Activities:
Links:
Abstract Link: https://www.youtube.com/watch?v=VwEj96kyc7w#action=share
Business Case for Information Governance: https://www.youtube.com/watch?v=A2MI9Hlmd1A#action=share
Legal Aspects of Information Governance:
https://www.youtube.com/watch?v=lkHAbpoEJ3E#action=share
Requirements:
· Please provide a substantive response (2 pages & 2 references) to the above question.
· API Format. No Plagiarism.
· You must also use a scholarly source.
· As a reminder, you must list every reference that you used to build your response then cite every reference within every sentence that you used it with a properly APA formatted citation (ABC, 2019).
· Must check Citation years in the discussion as well in the reference too. (They should match)
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and
Mobile Computing Are Changing Enterprise IT by Jason BloombergT
Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today’s
Businesses by Michael Minelli, Michele Chambers, and Ambiga Dhiraj
The Chief Information Offi cer’s Body of Knowledge: People, Process, and Technology by
Dean Lane
CIO Best Practices: Enabling Strategic Value with Information Technology (Second
Edition) by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill
Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert
The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value by
Nicholas R. Colisto
Enterprise Performance Management Done Right: An Operating System for Your
Organization by Ron Dimon
Executive’s Guide to Virtual Worlds: How Avatars Are Transforming Your Business and
Your Brand by ...
assign - id = exprid - A B Cexpr - id + .docxfestockton
This document provides an overview of key concepts in information governance (IG), including definitions of IG, data governance, and IT governance. It discusses IG principles such as accountability and the Generally Accepted Recordkeeping Principles. It also covers IG risk assessment, strategic planning, policy development, and how IG relates to areas like business, legal, records management, IT, privacy and security functions. The document is intended as a guide for developing and implementing an effective IG program.
IntroductionWrite a short paragraph that introduces your paper t.docxvrickens
Introduction
Write a short paragraph that introduces your paper to the reader. This usually includes mention of all of the content/topics that will be written about within the body of the paper. For example, “First I will explain why I chose….”.
Insert paper Title, centered, not bolded and Title case.
Then start paragraph.
Part I: Book
State which book you chose, and discuss why you chose it. Include specific references to book title, description, authors, or particular experiences of yours that prompted you to select the book.
Insert heading title, centered, bolded and Title Case.
Then start paragraph.
Part II: Two Topics of Interest
Write two separate paragraphs describing topics or pieces of information from the book itself that made the greatest impression on you. Discuss why the topic impacted you giving an example of student impact for each of the topics.
Insert heading title, centered, bolded and Title Case.
Then start paragraphs.
Part III: Corroboration / Contradiction
Provide at least two examples from an external source that either corroborates or contradicts the information or stance taken by the author of the book on your topics of interest. Be specific and relate the information from the external source to the book itself.
Insert heading title, centered, bolded and Title Case.
Then start paragraphs.
Part IV: Practice Application
Explain why or how the information you gained from the reading of this book will or will not affect your personal actions or your professional practice.
Insert heading title, centered, bolded and Title Case.
Then start paragraph.
Book: 10-Minute Mindfulness: 71 Simple Habits for Living in the Present Moment by S. J. Scott and Barrie Davenport
*Note that your additional source should be from a recent (within last 5 years), professional journal or website (Nursing)
Be sure that you are using correct APA format for all of your citations and references to include the book title. Outline your responses to the criteria listed in the rubric and instructions. Use language and examples that demonstrate your understanding of course concepts and reflect your personal position on the author’s stance. Write professionally and concisely. You may write in first person for this assignment.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolu ...
Running head SHOULD T.J.MAXX SELL ONLINE2Week 3Dev.docxjeanettehully
This document discusses developing an information governance (IG) program and policy for an organization. It begins by outlining the need for IG due to the onslaught of big data and how IG differs from related concepts like IT governance and data governance. It emphasizes that IG requires establishing policies before implementing technology controls. The document then covers IG principles, performing a risk assessment, developing a strategic plan, creating retention policies, and addressing IG for key areas like legal functions, records management, and different delivery platforms. The goal is to provide a comprehensive resource for establishing a successful long-term IG program.
ENG 132Winesburg Essay Definition ArgumentSpring 2019The.docxgidmanmary
ENG 132
Winesburg Essay: Definition Argument
Spring 2019
The short stories in Winesburg, Ohio, all work to illustrate “the grotesque” in different ways. At first glance, the definition of grotesque might seem pretty straightforward…but it’s not! In this essay, use examples from the short stories to define “grotesque” for your audience.
Essays should be a minimum of 3 pages long (titled, typed, double spaced). Not only should you use examples from the short stories we’ve read and discussed, but you should also use at least two secondary sources to help support your ideas. Please format and cite research according to MLA guidelines (I’ve posted visual examples), and make sure to include a citation for your primary source (Winesburg, Ohio) in your works cited page.
Remember to think about the audience when writing your essay. What misconceptions might they have about the grotesque? Why might they have them? How is grotesque portrayed in the stories? Is it favorable, unfavorable, or both? In what ways are you confused?
If you have any questions, please contact me immediately!
[email protected]
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and
Mobile Computing Are Changing Enterprise IT by Jason BloombergT
Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today’s
Businesses by Michael Minelli, Michele Chambers, and Ambiga Dhiraj
The Chief Information Offi cer’s Body of Knowledge: People, Process, and Technology by
Dean Lane
CIO Best Practices: Enabling Strategic Value with Information Technology (Second
Edition) by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill
Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert
The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value by
Nicholas R. Colisto
Enterprise Performance Management Done Right: An Operating System for Your
Organization by Ron Dimon
Executive’s Guide to Virtual Worlds: How Avatars Are Transforming Your Business and
Your Brand by Lonnie Bensond
IT Leadership Manual: Roadmap to Becoming a Trusted Business Partner by Alan R. r
Guibord
Managing Electronic Records: Methods, Best Practices, and Technologies by Robert F. s
Smallwood
On Top of the Cloud: How CIOs Leverage New Techno ...
Gen S420 F 2019 Assignment #1 All About Me (10 pts =.docxshericehewat
Gen S420
F 2019
Assignment #1: All About Me
(10 pts = Essay & Photo)
Assignment Description:
One of the powerful experiences of GS 420 is the sharing of life stories. By sharing your own story, you
begin the journey of your own self-discovery and self-reflection. We cannot possibly begin to
understand the disability experience of someone else unless we can examine our own experiences with
life. Everyone’s story is unique, and yet, we all struggle with life’s challenges and we all care about
issues that are meaningful to us. This experience of storytelling can bond us together in our diversity.
To write and share your story is to grow in who you are and at the same time, gain a more profound
understanding of the people who will share their stories with you in this course.
Requirements:
● 3 Page Essay - (9 points)
Write a 3-page minimum, double spaced, 12 point font essay about the story of your life. The
story of your life can include:
● Your family
● Your community
● Friends and acquaintances
● Extracurricular activities & hobbies
● Important events in your life
● Your major (and your minor if applicable)
● And how all these things made you who you are
We also want you to include:
● Previous disability-related experience
● How your culture views people with disabilities
● What you hope to learn from this course
Some of you will feel more comfortable with writing a timeline of your life so far – dividing your
life into periods. Others may want to describe your life thematically, or perhaps allegorically.
You get to choose how you share your story.
Your story is considered confidential and will not be shared with anyone other than the
instructors and teaching assistants (who assist with grading during the semester).
You are not required to include parts of your story that you are uncomfortable sharing.
However, sometimes sharing or exploring challenging areas of our life can be a step in
pressing through.
● Photo of yourself - (1 point) Include a photo of yourself that is current, identifiable, and
appropriate. This picture should be inserted at the end of your summary. If you are not
comfortable including a photo, you may choose a picture that reflects your interests/hobbies.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Arch ...
Research Paper First DraftPurposeThe purpose of this assign.docxaudeleypearl
Research Paper First Draft
Purpose:
The purpose of this assignment is for you to prepare a first draft of your research paper (without the data and interpretation of data). You will receive feedback and will submit your final version later in the course.
Description:
Develop a draft of your research paper using the components that you have developed in the course so far. Make use of your sentence outline. Add a full abstract, introduction, literature review, methodology section, and reference page.
Attachments:
Research paper Attached
Sentence Outline Attached
Textbook : 7, 8 chapters
Learning Activities:
Links:
Abstract Link: https://www.youtube.com/watch?v=VwEj96kyc7w#action=share
Business Case for Information Governance: https://www.youtube.com/watch?v=A2MI9Hlmd1A#action=share
Legal Aspects of Information Governance:
https://www.youtube.com/watch?v=lkHAbpoEJ3E#action=share
Requirements:
· Please provide a substantive response (2 pages & 2 references) to the above question.
· API Format. No Plagiarism.
· You must also use a scholarly source.
· As a reminder, you must list every reference that you used to build your response then cite every reference within every sentence that you used it with a properly APA formatted citation (ABC, 2019).
· Must check Citation years in the discussion as well in the reference too. (They should match)
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and
Mobile Computing Are Changing Enterprise IT by Jason BloombergT
Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today’s
Businesses by Michael Minelli, Michele Chambers, and Ambiga Dhiraj
The Chief Information Offi cer’s Body of Knowledge: People, Process, and Technology by
Dean Lane
CIO Best Practices: Enabling Strategic Value with Information Technology (Second
Edition) by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill
Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert
The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value by
Nicholas R. Colisto
Enterprise Performance Management Done Right: An Operating System for Your
Organization by Ron Dimon
Executive’s Guide to Virtual Worlds: How Avatars Are Transforming Your Business and
Your Brand by ...
assign - id = exprid - A B Cexpr - id + .docxfestockton
This document provides an overview of key concepts in information governance (IG), including definitions of IG, data governance, and IT governance. It discusses IG principles such as accountability and the Generally Accepted Recordkeeping Principles. It also covers IG risk assessment, strategic planning, policy development, and how IG relates to areas like business, legal, records management, IT, privacy and security functions. The document is intended as a guide for developing and implementing an effective IG program.
Week 8 discussion Maintenance Tasks – Operational and Maintenanc.docxhelzerpatrina
Week 8 discussion
Maintenance Tasks – Operational and Maintenance (O&M) costs make up a large portion of the total cost of ownership (TCO), regardless of system “size”. It is said that O&M costs make up the lion’s share of cost throughout the system’s life cycle, and ongoing expenses can determine the economic lifespan of a system. Maintenance tasks can be broken down into four (4) categories:
1. Corrective Maintenance
2. Adaptive Maintenance
3. Perfective Maintenance
4. Preventive Maintenance
The process of “racking & stacking” these maintenance tasks is no small feat; especially for a large system. This is why most firms implement a Change Control Board (CCB; or, you may have heard it referred to as a Configuration Control Board—they are synonymous in nature). Even though the lead systems analyst is typically on this board, they do not decide the priority of these maintenance tasks—however, it is imperative that they understand the nature of each maintenance category.
· For this discussion…..
1. Properly describe each of the maintenance categories
2. Give a specific example of each maintenance category, either using the class case study or a system that you are familiar with, and
3. Assign each example a specific priority (level 3 being the lowest; level 1 being the highest), based on your knowledge of the system—explain in detail “why” you would give it that specific priority.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and
Mobile Computing Are Changing Enterprise IT by Jason BloombergT
Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today’s
Businesses by Michael Minelli, Michele Chambers, and Ambiga Dhiraj
The Chief Information Offi cer’s Body of Knowledge: People, Process, and Technology by
Dean Lane
CIO Best Practices: Enabling Strategic Value with Information Technology (Second
Edition) by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill
Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert
The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value by
Nicholas R. Colisto
Enterprise Performance Management Done Right: An Operating System for Your
Organization by Ron Dimon
Executive’s Guide to Virtual Worlds: How Avatars Are Transformin ...
Running head INFORMATION LITERACY 1INFORMATION LITERACY 2.docxwlynn1
Running head: INFORMATION LITERACY 1
INFORMATION LITERACY 2
INFORMATION LITERACY
GEN 499: General Education Capstone
October 14, 2019.
Ashford University Library has good resources for any academic material one wants to read. I am a business student and when I joined Ashford University I was a little worried about what might happen if I could not find the necessary academic materials to support my education. Another issue I found overwhelming at first was how to navigate the library database because there were so many options. If you click on a particular option at times they are not relevant to the topic under research. A friend directed me on how to navigate in the Databases A-Z. Nowadays it is easier because I followed all the instructions to the later.
I like the ProQuest Database because it has so many options someone can choose from and the resources are very helpful, (Brannon, 2017). I do not have any concerns but don't like the fact that Ashford Library pulls up student's research papers as references that have to be changed. In these databases, one has to use the subject topic to find readings or scholarly articles, (Nelson & Huffman, 2015). Some databases may not have the articles one is looking for because they are all specified for certain course work, if you are new it can be very overwhelming. I also realized that if I download a full PDF then all the details about the authors and references will be readily available.
Ashford University Library has improved skills in my business course because before the exams approach I am always equipped with adequate information. This keeps me away from using search engines like Google and some of the resources may not be credible. The best part with the resources that come from Ashford Library is that they help one reduce the reference format mistakes because they are already located on the articles, (Omar, et.al, 2018). The newspapers and other articles that are on the internet can be very difficult to cite at times. In general, the Ashford University Library is effective and reliable because it has good resources and citations which are accurate.
References
Brannon, P. C. (2017). ProQuest Regulatory Insight. Law Library Journal, 109(3), 484.
Nelson, N., & Huffman, J. (2015). Predatory journals in library databases: How much should we worry?. The serials librarian, 69(2), 169-192.
Omar, D., Preater, A., Clark, I., & Liebert, R. J. (2018). Inclusive reading lists: how libraries can support student and academic leadership.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
a.
Running head INFORMATION LITERACY 1INFORMATION LITERACY 2.docxjeanettehully
Running head: INFORMATION LITERACY 1
INFORMATION LITERACY 2
INFORMATION LITERACY
GEN 499: General Education Capstone
October 14, 2019.
Ashford University Library has good resources for any academic material one wants to read. I am a business student and when I joined Ashford University I was a little worried about what might happen if I could not find the necessary academic materials to support my education. Another issue I found overwhelming at first was how to navigate the library database because there were so many options. If you click on a particular option at times they are not relevant to the topic under research. A friend directed me on how to navigate in the Databases A-Z. Nowadays it is easier because I followed all the instructions to the later.
I like the ProQuest Database because it has so many options someone can choose from and the resources are very helpful, (Brannon, 2017). I do not have any concerns but don't like the fact that Ashford Library pulls up student's research papers as references that have to be changed. In these databases, one has to use the subject topic to find readings or scholarly articles, (Nelson & Huffman, 2015). Some databases may not have the articles one is looking for because they are all specified for certain course work, if you are new it can be very overwhelming. I also realized that if I download a full PDF then all the details about the authors and references will be readily available.
Ashford University Library has improved skills in my business course because before the exams approach I am always equipped with adequate information. This keeps me away from using search engines like Google and some of the resources may not be credible. The best part with the resources that come from Ashford Library is that they help one reduce the reference format mistakes because they are already located on the articles, (Omar, et.al, 2018). The newspapers and other articles that are on the internet can be very difficult to cite at times. In general, the Ashford University Library is effective and reliable because it has good resources and citations which are accurate.
References
Brannon, P. C. (2017). ProQuest Regulatory Insight. Law Library Journal, 109(3), 484.
Nelson, N., & Huffman, J. (2015). Predatory journals in library databases: How much should we worry?. The serials librarian, 69(2), 169-192.
Omar, D., Preater, A., Clark, I., & Liebert, R. J. (2018). Inclusive reading lists: how libraries can support student and academic leadership.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
a ...
Harrisburg UniversityHomework # 1 (100-Points)ISEM547
IT Manager & Managing Technical Teams
Read Chapter 1 & 2 in course text and review Module 1 lecture notes. Provide a thoughtful and comprehensive response to each of the questions below. Upload homework assignment using the link provided in Canvas on or before the scheduled due date.
1. In table format, define each of the five leadership styles, range high or low relative to directive and supportive behaviors, and key characteristics of each type.
Leadership Style
(High/Low) Supportive – (High/Low) Directive
Characteristics
Delegating
Supporting
Coaching
Directing
Situational
2. Briefly explain how IT Managers have to manage in four directions?
3. List and describe in sufficient detail twelve things an IT managers does?
4. List and describe in sufficient detail five successful attributes and core activites associated with an IT managers?
5. List and describe in sufficient detail five key considerations for managing technical teams?
6. What approach should an IT manager take when dealing with disputes, disagreements, or opposition between teams or individuals?
7. How does understanding individual personality types and communication styles aid the IT manager?
8. Why is having a high degree of emotional and cultural intelligence important attributes for an IT manager?
2
IT Manager’s Handbook
Third Edition
This page intentionally left blank
IT Manager’s Handbook
Getting your new job done
Third Edition
Bill Holtsnider
Brian D. Jaffe
AMSTERDAM • BOSTON • HEIDELBERG • LONDON
NEW YORK • OXFORD • PARIS • SAN DIEGO
SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO
Morgan Kaufmann is an imprint of Elsevier
Acquiring Editor: Andrea Dierna
Development Editor: Robyn Day
Project Manager: Jessica Vaughan
Designer: Joanne Blank
Morgan Kaufmann is an imprint of Elsevier
225 Wyman Street, Waltham, MA 02451, USA
# 2012 William Holtsnider & Brian D. Jaffe. Published by Elsevier, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or any information storage and retrieval system, without
permission in writing from the publisher. Details on how to seek permission, further information about the
Publisher’s permissions policies and our arrangements with organizations such as the Copyright Clearance
Center and the Copyright Licensing Agency, can be found at our website: www.elsevier.com/permissions.
This book and the individual contributions contained in it are protected under copyright by the Publisher (other
than as may be noted herein).
Notices
Knowledge and best practice in this field are constantly changing. As new research and experience broaden
our understanding, changes in research methods or professional practices, may become necessary. Practitioners
and researchers must always rely on their ow ...
Week 5 Guidance Two more weeks left to go for this co.docxhelzerpatrina
Week 5 Guidance
Two more weeks left to go for this course! Just a few reminders for your final paper, make sure that you include a short introduction and a conclusion. The introduction should start off with a sentence that grabs the reader’s attention. You should include a section that lets the reader know what to expect in the rest of the paper, or the questions you will be addressing. The last sentence of the introduction is the thesis or purpose of the paper. The conclusion should begin with a restatement of the purpose or thesis statement and synthesize the main points of your paper in the conclusion.
Also, in your paper, when you state your ideas or arguments you should follow those up with citations of support from a credible source, and try to avoid websites like Investopedia, or Wikipedia. Make sure to include the citation (Author, year, page or paragraph number). If you are beginning to work on your final papers make sure you review the student guide for the requirements such as your paper should be 10 – 12 pages long not including the title page and reference pages. The main question you will be addressing is: What role should the local governments provide with regard to alternative solutions or reduction in development impact fees given the positive externality that is provided by these new developments? It is highly suggested you use heading to enhance the organization of your paper and that you cover all of the topics. A highly recommended outline:
· Introduction.
· Compare and contrast the options that the local governments will need to discuss given the lack of resources that are currently available.
· Evaluation of the environmental impacts that can occur with new developments and review of the legal ramifications that can arise.
· Presentation of case examples.
Compare and contrast the different market effects of development impact fees on the market in your paper.
· Conclusion.
Also just a reminder, to receive full credit for your initial discussion posts you must include at least two citations (Author, Year, pg. #) as support to your ideas and answers. Also your initial postings should be at least 200 words and in a scholarly tone. On to our week five topics local economies, pollution, organic farming and environmental policies.
This week we will be reviewing chapter nineteen of your text. Your first discussion question is on pollution and local economies. You will be discussing how local pollutants can affect housing prices. Tietenberg and Lewis (2012) provide an example of this on page 540 of your text. The authors also describe the “Love Canal” incident in your text which I actually grew near that area and know about housing prices plummeting and neighborhoods being evacuated, “The site became the center of controversy when, in 1978, residents complained of chemicals leaking to the surface. News reports emanating from the area included stories of ...
Choose 3 to do, one page 1.5 space for each. Deadline is 18th 1 pm.docxjessiep6
Choose 3 to do, one page 1.5 space for each. Deadline is 18th 1 pm( Chicago Time zone)
First one:
Chapter 1: What are the major reasons why it is important for employees in all functional areas to become familiar with IT in Organizations? With the increased in reliance on IT in Organizations, how does the impact the skills and talents that employers are looking for in new employees.
Second:
Chapter 2
Describe four examples of how company(s) have gained a competitive advantage from their strategic use of Information Technology.
Third:
Chapter 3
List at least 3 forms of electronic surveillance that are threatening our privacy. How do these things impact our lives? How should we address these things?
Fourth:
Chapter 4
Identify and describe four techniques to protect an organization's technology security?
There is a reflection / discussion question for each of the chapters and technology guides in the course textbook. Five (5) of these reflection / discussion questions are required to be completed during the semester for a total of 50 points (10 points per question.) If you choose to complete more than 5 reflection questions, then the top five scores will be used for course grade calculation purposes. Responses should be provided directly in Compass and submitted on or before their due date. The intent of these questions is to enhance your learning of the textbook and lecture material. Students can expect similar questions and question types on exams. The length of reflection questions are typically one page in length (using 1.5 spacing.)
Introduction to
Information Systems
Supporting and Transforming Business
Sixth Edition
R. Kelly Rainer Jr.
Brad Prince
Vice President & Director George Hoffman
Executive Editor Lisé Johnson
Executive Marketing Manager Christopher DeJohn
Product Design Manager Allison Morris
Sponsoring Editor Jennifer Manias
Market
Solution
s Assistant Amanda Dallas
Senior Content Manager Dorothy Sinclair
Senior Production Editor Jane Lee
Design Director Harry Nolan
Senior Designer Wendy Lai
Senior Photo Editor Billy Ray
Production Management Services Thomson Digital
Front Cover Image A-Digit/Getty Images, Inc.
Back Cover Image Pedro Castellano/Getty Images, Inc.
This book was set in 9.5/11.5 Electra LT Std by Thomson Digital, and printed and bound by Donnelley/Von Hoffman.
The cover was printed by Donnelley/Von Hoffman. This book is printed on acid free paper.
Founded in 1807, John Wiley & Sons, Inc. has been a valued source of knowledge and understanding for more than 200 years,
helping people around the world meet their needs and fulfi ll their aspirations. Our company is built on a foundation of principles
that include responsibility to the communities we serve and where we live and work. In 2008, we launched a Corporate Citizenship
Initiative, a global effort to address the environmental, social, economic, and ethical challenges we face in our business. Among the
issues we are address.
This document provides an overview and introduction to the third edition of "The Essential Guide to User Interface Design" by Wilbert O. Galitz. The book covers principles and techniques for graphical user interface (GUI) and web design. It includes information about the author's background and experience in human factors and user interface design over 45 years. The book is intended to help readers understand user interface design and provide guidance on best practices. It addresses topics such as interface styles, characteristics of GUI and web interfaces, principles of design, the design process, menus and navigation, screen elements, input/output devices, controls, text and messages, feedback, help systems, and internationalization.
Module 2 - BackgroundSOCIAL MEDIA AND HR; BEHAVIORAL ANCHORED RA.docxroushhsiu
Module 2 - Background
SOCIAL MEDIA AND HR; BEHAVIORAL ANCHORED RATING SCALES; SIMULATION TRAINING
Staffing
Required Material
Davenport, T. H. (2012). Case study: Social media engages employees. FT.Com, Retrieved from the Trident Online Library.
Facebook, Blogs & the Boss: The intersection of social media & the workplace. (2013). Retrieved from https://www.youtube.com/watch?v=PRrJ9eINYZI
Wild About Trial (2015). Legal Smart with Alison Triessl—Social Media & Employment. Retrieved from https://www.youtube.com/watch?v=d26eEzr5KuI.
Wilkie, D., & Wright, A. (2014). Balance risks of screening social media activity. HR Magazine, 59(5), 14. Retrieved from ProQuest in the Trident Online Library.
Wright, A. Nov., 2014). How Facebook recruits. Retrieved from http://www.shrm.org/hrdisciplines/technology/articles/pages/how-facebook-recruits.aspx
Optional Material
Segal, J. A. (2014). The law and social media in hiring. HR Magazine, 59(9), 70-72. Retrieved from ProQuest in the Trident Online Library.
Segal, J. A., & LeMay, J., S.P.H.R. (2014). Should employers use social media to screen job applicants? HR Magazine, 59(11), 20-21. Retrieved from ProQuest in the Trident Online Library.
Skill Boosters (2015). Top 5—Social media fails at work. Retrieved from https://www.youtube.com/watch?v=6TXjQt3qYwk.
Swain, K. (2017). The impact of social media in the workplace pros and cons. Retrieved from http://work.chron.com/impact-social-media-workplace-pros-cons-22611.html.
Walden, J. A. (2016). Integrating Social Media Into the Workplace: A Study of Shifting Technology Use Repertoires. Journal Of Broadcasting & Electronic Media, 60(2), 347-363. Available in the Trident Online Library.
Wright, A. D. (2014). More states prohibit social media snooping. HR Magazine, 59(10), 14. Retrieved from ProQuest in the Trident Online Library.
Behaviorally Anchored Rating Scales
Required Material
Behaviorally Anchored Rating Systems—BARS. Retrieved from http://performance-appraisals.org/appraisal-library/Behaviorally_Anchored_Rating_Systems_-_BARS/
Govekar, P. & Christopher, J. Assessing academic advising using behaviorally anchored rating scales (BARS). Example. Retrieved from http://www.westga.edu/~bquest/2007/BARS7.pdf
Optional Material
Behaviorally Anchored Rating Scale (BARS) Guide. Retrieved from www.in.gov/spd/files/bars.doc
Simulation Training
Required Material
Abernathy, D., Allerton, H., Barron, T., & Salopek, J. (1999). Everyday simulation. Training & Development, 53(11), 37. Available in the Trident Online Library.
AusBusiness Traveller (2011). Inside REAL Qantas 747 Flight Simulator HD. Retrieved from https://www.youtube.com/watch?v=L8JUWUKXV08. (for Discussion Forum)
(AusBusiness Traveller, 2011)
Hiringsimulation.com (2017). Why Job Simulation Works.
Optional Material
Catling, C., Hogan, R., Fox, D., Cummins, A., Kelly, M., & Sheehan, A. (2016). Simulation workshops with first year midwifery students. Nurse Education in Practice, 17, 109-115. Available in the.
Social Media Convergence - The ARF/Adweek 2009Lynne d Johnson
Social media is a critical part of progressive marketing thinking. The consumer, with the rise of social media, has been able to drive the conversation with or without input from the brands. This change in who controls the dialogue has transformational impact:
1. Social media creates a brand/consumer conversation that will transform organizations.
2. Social media blends brand communications, PR, customer care, research and insights as all happen simultaneously via the conversation.
3. Most marketers are still struggling to find a coherent social media strategy.
4. Social media produces naturally occurring conversation and behavior that offers incredibly rich insights, but companies are still learning how to mine this continual stream.
The ARF launched its new Social Media Council with a panel of industry experts explaining how social media creates convergence among the advertising, marketing, public relations, customer care and consumer insights spheres.
This document provides an overview and table of contents for the textbook "Contemporary Strategy Analysis". It outlines the book's 15 chapters which cover topics such as industry analysis, competitive advantage, diversification strategy, and managing multibusiness firms. The document also includes brief biographies of the authors and editorial staff involved in producing the 10th edition of this textbook on strategic management.
Assignment Expectation
Introduction: 10 points possible.
Description: Visual Elements:75 points possible. There are 15 terms; each term is worth 5 points for a total of 75 points. Clearly identify all terms you are addressing. Any term not addressed will receive 0 points. Provide specific examples. For example, don’t just say “there are lines,” give specific examples of how line is used in the piece you selected. You will receive 1-5 points for each term based on the depth of your response to each term.
Conclusion:15 points possible.
Visual Elements Term Description Grading
“A” term Descriptions, 5 points
1. Concrete and relevant terms used
2. Meaningful determinations based on insightful and personal observations
3. Superior analysis of theme / artwork
4. Clearly outstanding use of terminology
“B” term Descriptions, 4 points
1. Fluency, clarity, and accuracy of special vocabulary and use of terminology
2. Effective structure of theme and analysis of artwork
3. Full understanding of approach undertaken
4. Exposition of analysis in analytical manner
“C” term Descriptions, 3 points
1. Clarity and appropriate grammar usage and use of terminology
2. Reasonable organization of thesis
3. Logical assumptions
“D or F” term Descriptions, 2-0 points
1. Response is not clear, poor to no use of terminology, very brief
2. Poor organization
3. Incorrect assumptions
Midterm Paper Rubric
Criteria
Level 4
Level 3
Level 2
Level 1
Introduction
10-9 points
Introduces piece with required components, and a precise, knowledgeable overview of description and interpretation with thesis statement
8-7 points
Introduces piece with required components and an overview of description and interpretation with thesis statement.
6-1 points
Introduces piece with partial and/or inaccurate components and includes only a brief or vague overview and thesis statement.
0 points
Introduction is incomplete or not present and does not correctly introduce piece or present an overview and thesis statement.
bgloss.indd 312 11/26/2015 7:40:39 PM
Managing and Using
Information Systems
A STRATEGIC APPROACH
Sixth Edition
Keri E. Pearlson
KP Partners
Carol S. Saunders
W.A. Franke College of Business
Northern Arizona University
Dr. Theo and Friedl Schoeller Research Center for Business and Society
Dennis F. Galletta
Katz Graduate School of Business
University of Pittsburgh, Pittsburgh, PA
ffirs.indd 1 12/1/2015 12:34:39 PM
VICE PRESIDENT & DIRECTOR George Hoffman
EXECUTIVE EDITOR Lise Johnson
DEVELOPMENT EDITOR Jennifer Manias
ASSOCIATE DEVELOPMENT EDITOR Kyla Buckingham
SENIOR PRODUCT DESIGNER Allison Morris
MARKET SOLUTIONS ASSISTANT Amanda Dallas
SENIOR DIRECTOR Don Fowley
PROJECT MANAGER Gladys Soto
PROJECT SPECIALIST Nichole Urban
PROJECT ASSISTANT Anna Melhorn
EXECUTIVE MARKETING MANAGER Christopher DeJohn
ASSISTANT MARKETING MANAGER Puja Katariwala
ASSOCIATE DIRECTOR Kevin Holm
SENIOR CONTENT SPECIALIST Nicole Repasky
PRO ...
Sample Title Page For Thesis Proposal - How ToBeth Johnson
Here are the main learning theories:
- Behaviorism - Focuses on observable behaviors and learning through experiences, rewards and punishments. Key theorists include Ivan Pavlov, John Watson, and B.F. Skinner.
- Cognitive - Focuses on internal mental processes like memory, problem-solving, and language processing. Key theorists include Jean Piaget, Jerome Bruner, and Lev Vygotsky.
- Constructivism - Learners actively construct new knowledge based on prior experiences and understanding. Learning is an active, contextualized process of constructing knowledge rather than acquiring it. Key theorists include Piaget, Bruner, and Vygotsky.
- Social Learning - Learning occurs in a
Leveraging Your Social Media Assets Inside the CompanySocial Media Today
The document summarizes a webcast about leveraging social media assets within a company. It introduces the speakers and discusses how tagging content can save companies time and money. It also notes some common rationales for blocking social media and ways companies can mine employees' social networks. Finally, it provides contact information for one of the speakers.
Running head CRIMINOLOGICAL THEORIES 1CRIMINOLOGICAL THEOR.docxtodd271
Running head: CRIMINOLOGICAL THEORIES
1
CRIMINOLOGICAL THEORIES
5
Criminological Theories
MCJ 5135 Theory of Crime and Criminology
The Relevance of Psychological Theories in Criminology
The engagement of an individual in criminal activities is often influenced by various underlying factors. As such various theories have been developed to explain the behavioral patterns of criminals and enable the criminal justice departments to operate effectively. Among the developed theories, the psychological theories are perhaps the most accurate in the field of criminology. Psychological theories are based on an interaction between biological and social-cultural factors that either promote or deter criminal behavior, (Walters, 2016). Classical theories of criminology did not account for the state of mind of criminals. As such, many criminals in the past were convicted of crimes they committed unknowingly. This has changed since the adoption of psychological theories. Both individuals as well as criminal justice officials now understand that psychological factors influence criminal behavior. Appropriate measures have been implemented to ensure that the criminal justice department treats all persons fairly by assessing underlying psychological factors. As such, psychological theories have not only promoted the work of the criminal justice department but also promoted individual awareness about underlying mental conditions that affect an individual’s behavior, (Byrne & Hummer, 2016).
Review of the Literature
1. Byrne, J., & Hummer, D. (2016). An examination of the impact of criminological theory on community corrections practice. Fed. Probation, 80, 15.
According toByrne & Hummer (2016), psychological theories have the most direct influence on probation and parole compared to other theories of criminology. The authors have comprehensively analyzed the impact of various theories used to evaluate criminal behavior. They suggest that behavior is intertwined with unconscious motives. Therefore, understanding the reasons behind a crime requires a psychological evaluation to understand the interaction of the two factors. This article is suitable for this research because it captures the relevance of psychological theories in criminology.
2. Dippong, J., & Fitch, C. (2017). Emotions in criminological theory: Insights from social psychology. Sociology Compass, 11(4), e12473.
Few formal theories have been developed to capture the role of emotional processes as facilitators or inhibitors of crime, (Dippong & Fitch, 2017). According to the authors, gaps in criminology can be filled by focusing on the underlying psychological factors of the offenders. The article highlights the effect that practices such as interrogation have on the mental state of an individual thus resulting in inaccurate findings during criminal investigations. As such, this article is a reliable source of information about the relevance of applying psychological theories in criminology. .
Running head COMPARATIVE ANALYSIS 1COMPARATIVE ANALYSIS .docxtodd271
Running head: COMPARATIVE ANALYSIS 1
COMPARATIVE ANALYSIS 3
A comparative analysis between Korean melodrama and other local melodrama
Student name
Institution
Most studies in recent times have discovered that Korean dramas have come with a “Korean wave” in media in the global stage. Audiences have been reconceptualised due to the availability of internet and computer that have facilitated the digital revolution. Korean melodrama has earned more views than local melodrama, a result of its marketing its content without owning a means of distribution.
Korean melodrama is a representation of a product that is a hybrid of Hollywood, since Korean melodrama makes use of practices, tools, and conventions in the narrative that comes with the preoccupation of the Korean socio-political and historical aspects. The aspect of familiarity that lacks in local melodrama exists in Korean melodrama. Studies in have shown that audiences tend to respond positively to things they are familiar to and that is exactly what Korean melodrama is.
The use of genre by Korean melodrama is a huge success to its big audiences from the west, as a study by the Korean Creative Content Agency (KOCCA) back in 2015 estimated that around 19 million Americans enjoy Korean melodrama compared to five million who preferred local melodrama as they are a definition of what the world is in reality. The aspect of what is good and what is bad entangled with emotional narratives that give the audience an opportunity to select a hero or a heroine (Martin, 2019).
Korean melodrama are structured in a way that the audience can critique structures of institutional powers and explore a world with aspects of complex social issues. Korean melodrama has a vital element of their characters not being complex and this does not place a huge burden of danger or any sort of conflict in their existing world (Smith, 2017). The study also found out that Korean dramas have integrated aspects of adventures, romance and included professional fields like doctors and police, and lawyer, which are familiar genres to the audience. The structure of the Korean melodrama comes along with themes and selective iconography that make Korean melodrama suitable for global audiences.
Korean drama has earned viewers more than local dramas in the local stage given the Korean dramas depict the actual Korean culture. Most people are attracted to Korean melodrama since they are interested with the reality. A study by a Korean television found out that their supervisor had received more than five hundred emails from people who were not Korean to include English subtitles in their videos. This proves to be a massive support comparing people have less interest in their local drama. Korean drama have earned a huge fan base due to the license agreement of online streaming that was agreed by Korea (Moon, 2019). Studies have recorded that the market of Korean melodrama has around 12% of them wh.
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Week 8 discussion
Maintenance Tasks – Operational and Maintenance (O&M) costs make up a large portion of the total cost of ownership (TCO), regardless of system “size”. It is said that O&M costs make up the lion’s share of cost throughout the system’s life cycle, and ongoing expenses can determine the economic lifespan of a system. Maintenance tasks can be broken down into four (4) categories:
1. Corrective Maintenance
2. Adaptive Maintenance
3. Perfective Maintenance
4. Preventive Maintenance
The process of “racking & stacking” these maintenance tasks is no small feat; especially for a large system. This is why most firms implement a Change Control Board (CCB; or, you may have heard it referred to as a Configuration Control Board—they are synonymous in nature). Even though the lead systems analyst is typically on this board, they do not decide the priority of these maintenance tasks—however, it is imperative that they understand the nature of each maintenance category.
· For this discussion…..
1. Properly describe each of the maintenance categories
2. Give a specific example of each maintenance category, either using the class case study or a system that you are familiar with, and
3. Assign each example a specific priority (level 3 being the lowest; level 1 being the highest), based on your knowledge of the system—explain in detail “why” you would give it that specific priority.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
and managers. The products in this series cover a wide range of topics that supply
strategic and implementation guidance on the latest technology trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolution: How Cloud Computing, REST-Based SOA, and
Mobile Computing Are Changing Enterprise IT by Jason BloombergT
Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today’s
Businesses by Michael Minelli, Michele Chambers, and Ambiga Dhiraj
The Chief Information Offi cer’s Body of Knowledge: People, Process, and Technology by
Dean Lane
CIO Best Practices: Enabling Strategic Value with Information Technology (Second
Edition) by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa Farrell, Bill
Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl Schubert
The CIO Playbook: Strategies and Best Practices for IT Leaders to Deliver Value by
Nicholas R. Colisto
Enterprise Performance Management Done Right: An Operating System for Your
Organization by Ron Dimon
Executive’s Guide to Virtual Worlds: How Avatars Are Transformin ...
Running head INFORMATION LITERACY 1INFORMATION LITERACY 2.docxwlynn1
Running head: INFORMATION LITERACY 1
INFORMATION LITERACY 2
INFORMATION LITERACY
GEN 499: General Education Capstone
October 14, 2019.
Ashford University Library has good resources for any academic material one wants to read. I am a business student and when I joined Ashford University I was a little worried about what might happen if I could not find the necessary academic materials to support my education. Another issue I found overwhelming at first was how to navigate the library database because there were so many options. If you click on a particular option at times they are not relevant to the topic under research. A friend directed me on how to navigate in the Databases A-Z. Nowadays it is easier because I followed all the instructions to the later.
I like the ProQuest Database because it has so many options someone can choose from and the resources are very helpful, (Brannon, 2017). I do not have any concerns but don't like the fact that Ashford Library pulls up student's research papers as references that have to be changed. In these databases, one has to use the subject topic to find readings or scholarly articles, (Nelson & Huffman, 2015). Some databases may not have the articles one is looking for because they are all specified for certain course work, if you are new it can be very overwhelming. I also realized that if I download a full PDF then all the details about the authors and references will be readily available.
Ashford University Library has improved skills in my business course because before the exams approach I am always equipped with adequate information. This keeps me away from using search engines like Google and some of the resources may not be credible. The best part with the resources that come from Ashford Library is that they help one reduce the reference format mistakes because they are already located on the articles, (Omar, et.al, 2018). The newspapers and other articles that are on the internet can be very difficult to cite at times. In general, the Ashford University Library is effective and reliable because it has good resources and citations which are accurate.
References
Brannon, P. C. (2017). ProQuest Regulatory Insight. Law Library Journal, 109(3), 484.
Nelson, N., & Huffman, J. (2015). Predatory journals in library databases: How much should we worry?. The serials librarian, 69(2), 169-192.
Omar, D., Preater, A., Clark, I., & Liebert, R. J. (2018). Inclusive reading lists: how libraries can support student and academic leadership.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
a.
Running head INFORMATION LITERACY 1INFORMATION LITERACY 2.docxjeanettehully
Running head: INFORMATION LITERACY 1
INFORMATION LITERACY 2
INFORMATION LITERACY
GEN 499: General Education Capstone
October 14, 2019.
Ashford University Library has good resources for any academic material one wants to read. I am a business student and when I joined Ashford University I was a little worried about what might happen if I could not find the necessary academic materials to support my education. Another issue I found overwhelming at first was how to navigate the library database because there were so many options. If you click on a particular option at times they are not relevant to the topic under research. A friend directed me on how to navigate in the Databases A-Z. Nowadays it is easier because I followed all the instructions to the later.
I like the ProQuest Database because it has so many options someone can choose from and the resources are very helpful, (Brannon, 2017). I do not have any concerns but don't like the fact that Ashford Library pulls up student's research papers as references that have to be changed. In these databases, one has to use the subject topic to find readings or scholarly articles, (Nelson & Huffman, 2015). Some databases may not have the articles one is looking for because they are all specified for certain course work, if you are new it can be very overwhelming. I also realized that if I download a full PDF then all the details about the authors and references will be readily available.
Ashford University Library has improved skills in my business course because before the exams approach I am always equipped with adequate information. This keeps me away from using search engines like Google and some of the resources may not be credible. The best part with the resources that come from Ashford Library is that they help one reduce the reference format mistakes because they are already located on the articles, (Omar, et.al, 2018). The newspapers and other articles that are on the internet can be very difficult to cite at times. In general, the Ashford University Library is effective and reliable because it has good resources and citations which are accurate.
References
Brannon, P. C. (2017). ProQuest Regulatory Insight. Law Library Journal, 109(3), 484.
Nelson, N., & Huffman, J. (2015). Predatory journals in library databases: How much should we worry?. The serials librarian, 69(2), 169-192.
Omar, D., Preater, A., Clark, I., & Liebert, R. J. (2018). Inclusive reading lists: how libraries can support student and academic leadership.
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent publishing company in
the United States. With offi ces in North America, Europe, Asia, and Australia, Wiley
is globally committed to developing and marketing print and electronic products and
services for our customers’ professional and personal knowledge and understanding.
The Wiley CIO series provides information, tools, and insights to IT executives
a ...
Harrisburg UniversityHomework # 1 (100-Points)ISEM547
IT Manager & Managing Technical Teams
Read Chapter 1 & 2 in course text and review Module 1 lecture notes. Provide a thoughtful and comprehensive response to each of the questions below. Upload homework assignment using the link provided in Canvas on or before the scheduled due date.
1. In table format, define each of the five leadership styles, range high or low relative to directive and supportive behaviors, and key characteristics of each type.
Leadership Style
(High/Low) Supportive – (High/Low) Directive
Characteristics
Delegating
Supporting
Coaching
Directing
Situational
2. Briefly explain how IT Managers have to manage in four directions?
3. List and describe in sufficient detail twelve things an IT managers does?
4. List and describe in sufficient detail five successful attributes and core activites associated with an IT managers?
5. List and describe in sufficient detail five key considerations for managing technical teams?
6. What approach should an IT manager take when dealing with disputes, disagreements, or opposition between teams or individuals?
7. How does understanding individual personality types and communication styles aid the IT manager?
8. Why is having a high degree of emotional and cultural intelligence important attributes for an IT manager?
2
IT Manager’s Handbook
Third Edition
This page intentionally left blank
IT Manager’s Handbook
Getting your new job done
Third Edition
Bill Holtsnider
Brian D. Jaffe
AMSTERDAM • BOSTON • HEIDELBERG • LONDON
NEW YORK • OXFORD • PARIS • SAN DIEGO
SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO
Morgan Kaufmann is an imprint of Elsevier
Acquiring Editor: Andrea Dierna
Development Editor: Robyn Day
Project Manager: Jessica Vaughan
Designer: Joanne Blank
Morgan Kaufmann is an imprint of Elsevier
225 Wyman Street, Waltham, MA 02451, USA
# 2012 William Holtsnider & Brian D. Jaffe. Published by Elsevier, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or any information storage and retrieval system, without
permission in writing from the publisher. Details on how to seek permission, further information about the
Publisher’s permissions policies and our arrangements with organizations such as the Copyright Clearance
Center and the Copyright Licensing Agency, can be found at our website: www.elsevier.com/permissions.
This book and the individual contributions contained in it are protected under copyright by the Publisher (other
than as may be noted herein).
Notices
Knowledge and best practice in this field are constantly changing. As new research and experience broaden
our understanding, changes in research methods or professional practices, may become necessary. Practitioners
and researchers must always rely on their ow ...
Week 5 Guidance Two more weeks left to go for this co.docxhelzerpatrina
Week 5 Guidance
Two more weeks left to go for this course! Just a few reminders for your final paper, make sure that you include a short introduction and a conclusion. The introduction should start off with a sentence that grabs the reader’s attention. You should include a section that lets the reader know what to expect in the rest of the paper, or the questions you will be addressing. The last sentence of the introduction is the thesis or purpose of the paper. The conclusion should begin with a restatement of the purpose or thesis statement and synthesize the main points of your paper in the conclusion.
Also, in your paper, when you state your ideas or arguments you should follow those up with citations of support from a credible source, and try to avoid websites like Investopedia, or Wikipedia. Make sure to include the citation (Author, year, page or paragraph number). If you are beginning to work on your final papers make sure you review the student guide for the requirements such as your paper should be 10 – 12 pages long not including the title page and reference pages. The main question you will be addressing is: What role should the local governments provide with regard to alternative solutions or reduction in development impact fees given the positive externality that is provided by these new developments? It is highly suggested you use heading to enhance the organization of your paper and that you cover all of the topics. A highly recommended outline:
· Introduction.
· Compare and contrast the options that the local governments will need to discuss given the lack of resources that are currently available.
· Evaluation of the environmental impacts that can occur with new developments and review of the legal ramifications that can arise.
· Presentation of case examples.
Compare and contrast the different market effects of development impact fees on the market in your paper.
· Conclusion.
Also just a reminder, to receive full credit for your initial discussion posts you must include at least two citations (Author, Year, pg. #) as support to your ideas and answers. Also your initial postings should be at least 200 words and in a scholarly tone. On to our week five topics local economies, pollution, organic farming and environmental policies.
This week we will be reviewing chapter nineteen of your text. Your first discussion question is on pollution and local economies. You will be discussing how local pollutants can affect housing prices. Tietenberg and Lewis (2012) provide an example of this on page 540 of your text. The authors also describe the “Love Canal” incident in your text which I actually grew near that area and know about housing prices plummeting and neighborhoods being evacuated, “The site became the center of controversy when, in 1978, residents complained of chemicals leaking to the surface. News reports emanating from the area included stories of ...
Choose 3 to do, one page 1.5 space for each. Deadline is 18th 1 pm.docxjessiep6
Choose 3 to do, one page 1.5 space for each. Deadline is 18th 1 pm( Chicago Time zone)
First one:
Chapter 1: What are the major reasons why it is important for employees in all functional areas to become familiar with IT in Organizations? With the increased in reliance on IT in Organizations, how does the impact the skills and talents that employers are looking for in new employees.
Second:
Chapter 2
Describe four examples of how company(s) have gained a competitive advantage from their strategic use of Information Technology.
Third:
Chapter 3
List at least 3 forms of electronic surveillance that are threatening our privacy. How do these things impact our lives? How should we address these things?
Fourth:
Chapter 4
Identify and describe four techniques to protect an organization's technology security?
There is a reflection / discussion question for each of the chapters and technology guides in the course textbook. Five (5) of these reflection / discussion questions are required to be completed during the semester for a total of 50 points (10 points per question.) If you choose to complete more than 5 reflection questions, then the top five scores will be used for course grade calculation purposes. Responses should be provided directly in Compass and submitted on or before their due date. The intent of these questions is to enhance your learning of the textbook and lecture material. Students can expect similar questions and question types on exams. The length of reflection questions are typically one page in length (using 1.5 spacing.)
Introduction to
Information Systems
Supporting and Transforming Business
Sixth Edition
R. Kelly Rainer Jr.
Brad Prince
Vice President & Director George Hoffman
Executive Editor Lisé Johnson
Executive Marketing Manager Christopher DeJohn
Product Design Manager Allison Morris
Sponsoring Editor Jennifer Manias
Market
Solution
s Assistant Amanda Dallas
Senior Content Manager Dorothy Sinclair
Senior Production Editor Jane Lee
Design Director Harry Nolan
Senior Designer Wendy Lai
Senior Photo Editor Billy Ray
Production Management Services Thomson Digital
Front Cover Image A-Digit/Getty Images, Inc.
Back Cover Image Pedro Castellano/Getty Images, Inc.
This book was set in 9.5/11.5 Electra LT Std by Thomson Digital, and printed and bound by Donnelley/Von Hoffman.
The cover was printed by Donnelley/Von Hoffman. This book is printed on acid free paper.
Founded in 1807, John Wiley & Sons, Inc. has been a valued source of knowledge and understanding for more than 200 years,
helping people around the world meet their needs and fulfi ll their aspirations. Our company is built on a foundation of principles
that include responsibility to the communities we serve and where we live and work. In 2008, we launched a Corporate Citizenship
Initiative, a global effort to address the environmental, social, economic, and ethical challenges we face in our business. Among the
issues we are address.
This document provides an overview and introduction to the third edition of "The Essential Guide to User Interface Design" by Wilbert O. Galitz. The book covers principles and techniques for graphical user interface (GUI) and web design. It includes information about the author's background and experience in human factors and user interface design over 45 years. The book is intended to help readers understand user interface design and provide guidance on best practices. It addresses topics such as interface styles, characteristics of GUI and web interfaces, principles of design, the design process, menus and navigation, screen elements, input/output devices, controls, text and messages, feedback, help systems, and internationalization.
Module 2 - BackgroundSOCIAL MEDIA AND HR; BEHAVIORAL ANCHORED RA.docxroushhsiu
Module 2 - Background
SOCIAL MEDIA AND HR; BEHAVIORAL ANCHORED RATING SCALES; SIMULATION TRAINING
Staffing
Required Material
Davenport, T. H. (2012). Case study: Social media engages employees. FT.Com, Retrieved from the Trident Online Library.
Facebook, Blogs & the Boss: The intersection of social media & the workplace. (2013). Retrieved from https://www.youtube.com/watch?v=PRrJ9eINYZI
Wild About Trial (2015). Legal Smart with Alison Triessl—Social Media & Employment. Retrieved from https://www.youtube.com/watch?v=d26eEzr5KuI.
Wilkie, D., & Wright, A. (2014). Balance risks of screening social media activity. HR Magazine, 59(5), 14. Retrieved from ProQuest in the Trident Online Library.
Wright, A. Nov., 2014). How Facebook recruits. Retrieved from http://www.shrm.org/hrdisciplines/technology/articles/pages/how-facebook-recruits.aspx
Optional Material
Segal, J. A. (2014). The law and social media in hiring. HR Magazine, 59(9), 70-72. Retrieved from ProQuest in the Trident Online Library.
Segal, J. A., & LeMay, J., S.P.H.R. (2014). Should employers use social media to screen job applicants? HR Magazine, 59(11), 20-21. Retrieved from ProQuest in the Trident Online Library.
Skill Boosters (2015). Top 5—Social media fails at work. Retrieved from https://www.youtube.com/watch?v=6TXjQt3qYwk.
Swain, K. (2017). The impact of social media in the workplace pros and cons. Retrieved from http://work.chron.com/impact-social-media-workplace-pros-cons-22611.html.
Walden, J. A. (2016). Integrating Social Media Into the Workplace: A Study of Shifting Technology Use Repertoires. Journal Of Broadcasting & Electronic Media, 60(2), 347-363. Available in the Trident Online Library.
Wright, A. D. (2014). More states prohibit social media snooping. HR Magazine, 59(10), 14. Retrieved from ProQuest in the Trident Online Library.
Behaviorally Anchored Rating Scales
Required Material
Behaviorally Anchored Rating Systems—BARS. Retrieved from http://performance-appraisals.org/appraisal-library/Behaviorally_Anchored_Rating_Systems_-_BARS/
Govekar, P. & Christopher, J. Assessing academic advising using behaviorally anchored rating scales (BARS). Example. Retrieved from http://www.westga.edu/~bquest/2007/BARS7.pdf
Optional Material
Behaviorally Anchored Rating Scale (BARS) Guide. Retrieved from www.in.gov/spd/files/bars.doc
Simulation Training
Required Material
Abernathy, D., Allerton, H., Barron, T., & Salopek, J. (1999). Everyday simulation. Training & Development, 53(11), 37. Available in the Trident Online Library.
AusBusiness Traveller (2011). Inside REAL Qantas 747 Flight Simulator HD. Retrieved from https://www.youtube.com/watch?v=L8JUWUKXV08. (for Discussion Forum)
(AusBusiness Traveller, 2011)
Hiringsimulation.com (2017). Why Job Simulation Works.
Optional Material
Catling, C., Hogan, R., Fox, D., Cummins, A., Kelly, M., & Sheehan, A. (2016). Simulation workshops with first year midwifery students. Nurse Education in Practice, 17, 109-115. Available in the.
Social Media Convergence - The ARF/Adweek 2009Lynne d Johnson
Social media is a critical part of progressive marketing thinking. The consumer, with the rise of social media, has been able to drive the conversation with or without input from the brands. This change in who controls the dialogue has transformational impact:
1. Social media creates a brand/consumer conversation that will transform organizations.
2. Social media blends brand communications, PR, customer care, research and insights as all happen simultaneously via the conversation.
3. Most marketers are still struggling to find a coherent social media strategy.
4. Social media produces naturally occurring conversation and behavior that offers incredibly rich insights, but companies are still learning how to mine this continual stream.
The ARF launched its new Social Media Council with a panel of industry experts explaining how social media creates convergence among the advertising, marketing, public relations, customer care and consumer insights spheres.
This document provides an overview and table of contents for the textbook "Contemporary Strategy Analysis". It outlines the book's 15 chapters which cover topics such as industry analysis, competitive advantage, diversification strategy, and managing multibusiness firms. The document also includes brief biographies of the authors and editorial staff involved in producing the 10th edition of this textbook on strategic management.
Assignment Expectation
Introduction: 10 points possible.
Description: Visual Elements:75 points possible. There are 15 terms; each term is worth 5 points for a total of 75 points. Clearly identify all terms you are addressing. Any term not addressed will receive 0 points. Provide specific examples. For example, don’t just say “there are lines,” give specific examples of how line is used in the piece you selected. You will receive 1-5 points for each term based on the depth of your response to each term.
Conclusion:15 points possible.
Visual Elements Term Description Grading
“A” term Descriptions, 5 points
1. Concrete and relevant terms used
2. Meaningful determinations based on insightful and personal observations
3. Superior analysis of theme / artwork
4. Clearly outstanding use of terminology
“B” term Descriptions, 4 points
1. Fluency, clarity, and accuracy of special vocabulary and use of terminology
2. Effective structure of theme and analysis of artwork
3. Full understanding of approach undertaken
4. Exposition of analysis in analytical manner
“C” term Descriptions, 3 points
1. Clarity and appropriate grammar usage and use of terminology
2. Reasonable organization of thesis
3. Logical assumptions
“D or F” term Descriptions, 2-0 points
1. Response is not clear, poor to no use of terminology, very brief
2. Poor organization
3. Incorrect assumptions
Midterm Paper Rubric
Criteria
Level 4
Level 3
Level 2
Level 1
Introduction
10-9 points
Introduces piece with required components, and a precise, knowledgeable overview of description and interpretation with thesis statement
8-7 points
Introduces piece with required components and an overview of description and interpretation with thesis statement.
6-1 points
Introduces piece with partial and/or inaccurate components and includes only a brief or vague overview and thesis statement.
0 points
Introduction is incomplete or not present and does not correctly introduce piece or present an overview and thesis statement.
bgloss.indd 312 11/26/2015 7:40:39 PM
Managing and Using
Information Systems
A STRATEGIC APPROACH
Sixth Edition
Keri E. Pearlson
KP Partners
Carol S. Saunders
W.A. Franke College of Business
Northern Arizona University
Dr. Theo and Friedl Schoeller Research Center for Business and Society
Dennis F. Galletta
Katz Graduate School of Business
University of Pittsburgh, Pittsburgh, PA
ffirs.indd 1 12/1/2015 12:34:39 PM
VICE PRESIDENT & DIRECTOR George Hoffman
EXECUTIVE EDITOR Lise Johnson
DEVELOPMENT EDITOR Jennifer Manias
ASSOCIATE DEVELOPMENT EDITOR Kyla Buckingham
SENIOR PRODUCT DESIGNER Allison Morris
MARKET SOLUTIONS ASSISTANT Amanda Dallas
SENIOR DIRECTOR Don Fowley
PROJECT MANAGER Gladys Soto
PROJECT SPECIALIST Nichole Urban
PROJECT ASSISTANT Anna Melhorn
EXECUTIVE MARKETING MANAGER Christopher DeJohn
ASSISTANT MARKETING MANAGER Puja Katariwala
ASSOCIATE DIRECTOR Kevin Holm
SENIOR CONTENT SPECIALIST Nicole Repasky
PRO ...
Sample Title Page For Thesis Proposal - How ToBeth Johnson
Here are the main learning theories:
- Behaviorism - Focuses on observable behaviors and learning through experiences, rewards and punishments. Key theorists include Ivan Pavlov, John Watson, and B.F. Skinner.
- Cognitive - Focuses on internal mental processes like memory, problem-solving, and language processing. Key theorists include Jean Piaget, Jerome Bruner, and Lev Vygotsky.
- Constructivism - Learners actively construct new knowledge based on prior experiences and understanding. Learning is an active, contextualized process of constructing knowledge rather than acquiring it. Key theorists include Piaget, Bruner, and Vygotsky.
- Social Learning - Learning occurs in a
Leveraging Your Social Media Assets Inside the CompanySocial Media Today
The document summarizes a webcast about leveraging social media assets within a company. It introduces the speakers and discusses how tagging content can save companies time and money. It also notes some common rationales for blocking social media and ways companies can mine employees' social networks. Finally, it provides contact information for one of the speakers.
Similar to Running Head Case Studies2Running Head Case Studies.docx (20)
Running head CRIMINOLOGICAL THEORIES 1CRIMINOLOGICAL THEOR.docxtodd271
Running head: CRIMINOLOGICAL THEORIES
1
CRIMINOLOGICAL THEORIES
5
Criminological Theories
MCJ 5135 Theory of Crime and Criminology
The Relevance of Psychological Theories in Criminology
The engagement of an individual in criminal activities is often influenced by various underlying factors. As such various theories have been developed to explain the behavioral patterns of criminals and enable the criminal justice departments to operate effectively. Among the developed theories, the psychological theories are perhaps the most accurate in the field of criminology. Psychological theories are based on an interaction between biological and social-cultural factors that either promote or deter criminal behavior, (Walters, 2016). Classical theories of criminology did not account for the state of mind of criminals. As such, many criminals in the past were convicted of crimes they committed unknowingly. This has changed since the adoption of psychological theories. Both individuals as well as criminal justice officials now understand that psychological factors influence criminal behavior. Appropriate measures have been implemented to ensure that the criminal justice department treats all persons fairly by assessing underlying psychological factors. As such, psychological theories have not only promoted the work of the criminal justice department but also promoted individual awareness about underlying mental conditions that affect an individual’s behavior, (Byrne & Hummer, 2016).
Review of the Literature
1. Byrne, J., & Hummer, D. (2016). An examination of the impact of criminological theory on community corrections practice. Fed. Probation, 80, 15.
According toByrne & Hummer (2016), psychological theories have the most direct influence on probation and parole compared to other theories of criminology. The authors have comprehensively analyzed the impact of various theories used to evaluate criminal behavior. They suggest that behavior is intertwined with unconscious motives. Therefore, understanding the reasons behind a crime requires a psychological evaluation to understand the interaction of the two factors. This article is suitable for this research because it captures the relevance of psychological theories in criminology.
2. Dippong, J., & Fitch, C. (2017). Emotions in criminological theory: Insights from social psychology. Sociology Compass, 11(4), e12473.
Few formal theories have been developed to capture the role of emotional processes as facilitators or inhibitors of crime, (Dippong & Fitch, 2017). According to the authors, gaps in criminology can be filled by focusing on the underlying psychological factors of the offenders. The article highlights the effect that practices such as interrogation have on the mental state of an individual thus resulting in inaccurate findings during criminal investigations. As such, this article is a reliable source of information about the relevance of applying psychological theories in criminology. .
Running head COMPARATIVE ANALYSIS 1COMPARATIVE ANALYSIS .docxtodd271
Running head: COMPARATIVE ANALYSIS 1
COMPARATIVE ANALYSIS 3
A comparative analysis between Korean melodrama and other local melodrama
Student name
Institution
Most studies in recent times have discovered that Korean dramas have come with a “Korean wave” in media in the global stage. Audiences have been reconceptualised due to the availability of internet and computer that have facilitated the digital revolution. Korean melodrama has earned more views than local melodrama, a result of its marketing its content without owning a means of distribution.
Korean melodrama is a representation of a product that is a hybrid of Hollywood, since Korean melodrama makes use of practices, tools, and conventions in the narrative that comes with the preoccupation of the Korean socio-political and historical aspects. The aspect of familiarity that lacks in local melodrama exists in Korean melodrama. Studies in have shown that audiences tend to respond positively to things they are familiar to and that is exactly what Korean melodrama is.
The use of genre by Korean melodrama is a huge success to its big audiences from the west, as a study by the Korean Creative Content Agency (KOCCA) back in 2015 estimated that around 19 million Americans enjoy Korean melodrama compared to five million who preferred local melodrama as they are a definition of what the world is in reality. The aspect of what is good and what is bad entangled with emotional narratives that give the audience an opportunity to select a hero or a heroine (Martin, 2019).
Korean melodrama are structured in a way that the audience can critique structures of institutional powers and explore a world with aspects of complex social issues. Korean melodrama has a vital element of their characters not being complex and this does not place a huge burden of danger or any sort of conflict in their existing world (Smith, 2017). The study also found out that Korean dramas have integrated aspects of adventures, romance and included professional fields like doctors and police, and lawyer, which are familiar genres to the audience. The structure of the Korean melodrama comes along with themes and selective iconography that make Korean melodrama suitable for global audiences.
Korean drama has earned viewers more than local dramas in the local stage given the Korean dramas depict the actual Korean culture. Most people are attracted to Korean melodrama since they are interested with the reality. A study by a Korean television found out that their supervisor had received more than five hundred emails from people who were not Korean to include English subtitles in their videos. This proves to be a massive support comparing people have less interest in their local drama. Korean drama have earned a huge fan base due to the license agreement of online streaming that was agreed by Korea (Moon, 2019). Studies have recorded that the market of Korean melodrama has around 12% of them wh.
Running Head Critical Evaluation on Note Taking1Critical Ev.docxtodd271
Running Head: Critical Evaluation on Note Taking
1
Critical Evaluation of Four Articles On Note Taking
Critical Evaluation of Four Articles On Note Taking
Note taking is the process of recording information from another source and is an integral part of university studies. Comprehensive studies have been conducted to underline the cognitive process of note taking. This essay aims to critique four research articles pertaining to the study of note taking namely by highlighting several pros and cons of certain methodologies used, to improve future researches done on the topic of note taking.
The first article aims to examine whether the use of laptops in note taking impairs learning compared to people who were using the longhand method (Mueller & Oppenheimer, 2014). They conducted three experiments to investigate whether taking notes on a laptop versus writing longhand would affect academic performance, and to explore the potential mechanism of verbatim overlap as a proxy for the depth of processing. They used an experimental design in order to achieve a quantitative result. Using five 15 minutes TED talks lectures, the use of either laptop or longhand method for note taking as a categorical variable, and 67 participant samples from different university research subject pools, they concluded that participants using laptops were more inclined to take verbatim notes than participants using the longhand method. An overlooked procedure of this methodology is that in their first study, either one or two students were placed in an enclosed room.Mueller & Oppenheimer (2014) unknowingly made this a variable in their experiment. Additionally, typical university lectures are done in an occupied lecture hall. Mueller and Oppenheimer (2014) should have had his experiments in a lecture hall with students while testing his participants, emulating an environment similar to the real world. Doing so would increase external validity without sacrificing internal validity. Participants were taken randomly from a pool of voluntary university students, which is a good representation of the larger population for their hypothesis of the experiment. Mueller and Oppenheimer (2014) did not account for how the participants usually took notes in their classes. Instructing the participants to take down notes in a medium they are not used to could have affected their implicit processing of information, affecting results. The experimenters should have divided the participants into two separate groups based on which medium they were more comfortable in using. A third control group whereby participants did not take notes would have been beneficial to this experiment, eliminating compromising factors such as selection threats (Trochim, 2006).
The next article alleviates most of the previously stated concerns. This experiment was conducted to determine whether students’ note-taking and online chatting can influence their recalls of lecture content and note quality (Wei , Wang .
Running head CRITIQUE QUANTITATIVE, QUALITATIVE, OR MIXED METHODS.docxtodd271
Running head: CRITIQUE QUANTITATIVE, QUALITATIVE, OR MIXED METHODS DESIGN
5
CRITIQUE OF QUANTITATIVE, QUALITATIVE, OR MIXED METHODS DESIGN
Critiquing Quantitative, Qualitative, or Mixed Methods Studies
Adenike George
Walden University
NURS 6052: Essentials of Evidence-Based Practice
April 11, 2019
Critique of Quantitative, Qualitative, or Mixed Method Design
Both quantitative and qualitative methods play a pivotal role in nursing research. Qualitative research helps nurses and other healthcare workers to understand the experiences of the patients on health and illness. Quantitative data allows researchers to use an accurate approach in data collection and analysis. When using quantitative techniques, data can be analyzed using either descriptive statistics or inferential statistics which allows the researchers to derive important facts like demographics, preference trends, and differences between the groups. The paper comprehensively critiques quantitative and quantitative techniques of research. Furthermore, the author will also give reasons as to why qualitative methods should be regarded as scientific.
The overall value of quantitative and Qualitative Research
Quantitative studies allow the researchers to present data in terms of numbers. Since data is in numeric form, researchers can apply statistical techniques in analyzing it. These include descriptive statistics like mean, mode, median, standard deviation and inferential statistics such as ANOVA, t-tests, correlation and regression analysis. Statistical analysis allows us to derive important facts from data such as preference trends, demographics, and differences between groups. For instance, by conducting a mixed methods study to determine the feeding experiences of infants among teen mothers in North Carolina, Tucker and colleagues were able to compare breastfeeding trends among various population groups. The multiple groups compared were likely to initiate breastfeeding as follows: Hispanic teens 89%, Black American teens 41%, and White teens 52% (Tucker et al., 2011).
The high strength of quantitative analysis lies in providing data that is descriptive. The descriptive statistics helps us to capture a snapshot of the population. When analyzed appropriate, the descriptive data enables us to make general conclusions concerning the population. For instance, through detailed data analysis, Tucker and co-researchers were able to observe that there were a large number of adolescents who ceased breastfeeding within the first month drawing the need for nurses to conduct individualized follow-ups the early days after hospital discharge. These follow-ups would significantly assist in addressing the conventional technical problems and offer support in managing back to school transition (Tucker et al., 2011).
Qualitative research allows researchers to determine the client’s perspective on healthcare. It enables researchers to observe certain behaviors and experiences amo.
Running head CRIME ANALYSIS TECHNOLOGY .docxtodd271
Running head: CRIME ANALYSIS TECHNOLOGY 1
CRIME ANALYSIS TECHNOLOGY 9
Crime Analysis Technology
Student’s Name
Institutional Affiliation
Crime Analysis Technology
Peer-Reviewed Article Analysis
Technology has evolved over the years in various sectors, with new technological innovations being developed. One of the areas that has witnessed great applications of technological evolution is in the detection and prevention of crime. This article will analyze the various technologies that are used to prevent and detect crime.
Byrne and Marx (2011) in their article reviews the topic in detail and gives insight in the role of technology in combating crime.
The key data that will be used in this research is secondary data from various peer-reviewed sources that review the topic of Crime Analysis Technology from various perspectives. Byrne and Marx (2011) presents various data on crime and the use of Information Technology in crime detection and prevention. For instance, it highlights that the percentage of schools in the United States that deploy metal detectors is approximately 2%. The article also approximates that as of 2006, one million CCTV cameras had been deployed in the United States, although the article does not provide current estimates on the same.
The article plays a great role in my final research. It gives a highlight of the various technological applications for crime prevention and detection. This can provide a background for further research, especially the technological innovations that are currently being developed. The article also presents figures about various elements of technology in crime prevention and detection such as the number of CCTV cameras, the crime rates such as the registered sex offenders, among others. Projections can therefore be made to the future.
The article mentions several significant facts. First, it classifies technological innovations in criminal justice as hard technology versus soft technology. Hard technology innovations include hardware and materials while soft technology innovations include information systems and computer software. Examples of hard technology is the CCTV cameras, metal detectors, and security systems at homes and schools. Examples of soft technology include predictive policing technology, crime analysis techniques, software, and data sharing techniques, among others. Both of the two categories of technological innovations are important in criminal justice. Another fact is the new technology of policing. The article identifies hard policing technological tools such as non-lethal weaponry and technologies for officer safety. It highlights soft policing technologies such as data-driven policies in policing and information sharing. Another important fact that the article mentions is the issues that should be con.
Running head CRIMINAL JUSTICE FLOWCHART1CRIMINAL JUSTICE FL.docxtodd271
Running head: CRIMINAL JUSTICE FLOWCHART 1
CRIMINAL JUSTICE FLOWCHART 11
Introduction
The purpose of a flowchart is to graphically present information in a logical pattern according to whatis.com (2018), usually showing the progression within a process from beginning to end. This flowchart will illustrate the pattern of progression in the criminal justice systems of Canada and India. In most countries policing, the courts, and the correctional systems are interdependent in this relationship, the police are the first step and the other steps follow in a logical progression. The purpose of mapping the steps of these countries criminal justice systems is to give visual context to this progression.
Criminal Justice of Canada
Police
Canada’s criminal justice system is not that different from other systems from around the world. The Canadian system comprised of the police who investigate crimes, collects evidence, and apprehend suspects for trial in the court system. Canada’s policing uses a decentralized multiple coordination model. In Canada, the federal government is constitutionally responsible for legislating in all areas that relate to criminal matters Braiden (2006), but legislating police activity is the responsibility of the provinces.
Each province has passed a Police Act to meet their responsibilities. Police forces in Canada deal with all types of crimes, from Crimes against Persons to Crimes Against Property according to the Canadian Department of Justice (2017). The crime being investigated will dictate the course of the investigation that will follow. To satisfy their role in the criminal justice flowchart the police must collect evidence and this evidence will be used at trial.
The gathering and preserving of evidence according to rules established within the Police Act and federal legislation spelled out in the Canadian Constitution Canadian Department of Justice (2017). Once an investigation occurs with the collection of evidence, and this evidence obtained through interviews and legally issued search warrants the police will develop a most likely and viable suspect and the police will request an arrest warrant for the suspect spelling out who they are looking to arrest and for what crime they wish to arrest them for.
Courts
The arrest is one of the final steps for the police in this matter and the beginning of the court process. The first step in this process is to put the person in custody into a holding cell usually at a detention center, the person is typically seen by a judge or a justice of the peace as soon as possible, this is usually done in twenty-four hours according to the Canadian Department of Justice (2017). At this point, the judge determines a pre-trial date in some cases will release the party on bail.
A bail hearing allows the prosecution to present evidence in hopes to keep the accused in custody. In the Canadian system, the state has all the expense of investigatio.
Running head COMPANY OVERVIEW1COMPANY OVERVIEW2Co.docxtodd271
Running head: COMPANY OVERVIEW
1
COMPANY OVERVIEW
2
Company Overview
Name: John Blair
Institutional Affiliation: Rasmussen College
Founded in 2001, Global Inc. is one of the leading manufacturers of consumer electronics such as personal computers, smartphones, and household appliances among other products. As a limited liability company members are not liable for the organization’s liabilities or debts (Deering & Murphy, 2003). It has experienced growth currently with approximately 13, 500 workers and an annual revenue of $14 billion as of December 2017. Smartphones and personal computers form its major source of revenue which currently comprises 45% of all the revenues. Starting 2009, the company expanded to the international market and has since experienced a growing revenue due to the expanding market share. More so, due to benefits such as cheap and readily available labor, the organization moved some of its manufacturing processes to Indonesia, Bhutan and Hong Kong which has greatly impacted the operational cost enabling it to provide goods at competitive prices.
In 2016, the company faced issues related to labor management as it was established that some of its suppliers employ underage workers and also utilizes bonded labor. It has been an ethical issue faced by the organization whether it should cut ties with the suppliers and find other suppliers. The company did not have any policies that controlled labor management practices by the suppliers hence it was not likely for the organization to act with speed. On the other hand, in the established manufacturing plants in Asian countries, it emerged that some workers received wages lower than the minimum wages in the said countries. These have been the two major issues that have recently tarnished the organization’s public image. However, it has put efforts to turn around the situation and regain its previous public image.
Reference
Deering, A., & Murphy, A. (2003). The Partnering Imperative: Making Business Partnerships Work (1st ed.). New York, NY: Wiley.
Running head: ETHICAL ISSUES IN CONSUMER ELECTRONICS INDUSTRY
1
ETHICAL ISSUES IN CONSUMER ELECTRONICS INDUSTRY
4
Trending Ethical Issues in Consumer Electronics Industry
Name: John Blair
Institutional Affiliation: Rasmussen College
Trending Ethical Issues in Consumer Electronics Industry
In the consumer electronics industry, players are competing with each other to create cutting edge devices that are more appealing to the consumers. Due to this need, majority of the manufacturers have employed various strategies such as partnering with third party manufacturers in a bid to lower operational costs hence being able to present consumers with competitively priced devices. However, it is imperative to note that adoption of the various strategies by the industry players has led to a number of ethical issues such as unfair labor practices as looked into in the following section.
One, partnering with third party manufacturers.
Running head CRIMINAL BACKGROUND CHECKS 1CRIMINAL BACKGROUND .docxtodd271
Running head: CRIMINAL BACKGROUND CHECKS 1
CRIMINAL BACKGROUND CHECKS
2
Criminal Background CheckNameENG/100
Erica Letourneau
September 1, 2019
Thesis Statement:
Criminal background checks help in determining a new employee’s behavior on the job, aids in identifying illegal immigration or harbored a fugitives, and acts as a societal norm.
Determining the behaviors of a new employee
One-way Criminal background checks helps employers is through acting as a guide in determining employee behavior before joining their task force. The character of an employee is a factor that should be considered before the employee is offered an opportunity to work for any organisation (Harris & Keller, 2005).
Hiring a criminal puts the security of the customers and employees at risk. Without past information about an employee, an organization is likely to employ a criminal. In this respect, a background check comes in place to make sure that the potential employee has no tarnished background.
Aids in illegal immigration or harboring a fugitive
Criminal background checks can also aid identifying illegal immigrants or harbored fugitives in workplaces. In the modern day, illegal immigration has become a norm in the society. Considering that the illegal immigrants are not citizens of the country, it is evident that any person cannot access their records. A criminal background check does not only help to know the previous criminal engagement activities of a person, but it also helps to know if a person is in the country's system or not.
Acts as a societal norm
Criminal background checks act as a social norm which can help in a nation’s economic growth. The productivity of its citizens dictates the economy of any nation. Ethics and productivity go hand in hand. When one is involved in criminal activities, it is evident that the level of his or her productivity can be questioned (Blumstein & Nakamura, 2009). It has become a norm for the society to try and look if one is associated with shady dealings in the past. The norm has been essential in two different ways. The first way is associated with the aspect of making sure that the people who are engaged in business activities are people with a good reputation and trustworthy (Harris & Keller, 2005). The second way is associated with the influence that the background check has on the members of the society. Most members of the society try as much as they can to avoid engaging in criminal activities because such can affect their future and that promotes a norm of avoiding and staying away from crime.
References
Blumstein, A., & Nakamura, K. (2009). Redemption in the presence of widespread criminal background checks. Criminology, 47(2), 327-359.
Harris, P. M., & Keller, K. S. (2005). Ex-offenders need not apply: The criminal background checks in hiring decisions. Journal of Contemporary Criminal Justice, 21(1), 6-30.
Concerns
Areas that Need Work
Criteria
Standards for This Performance
Strengths
Evidence.
Running head: CRIME ANALYSIS 1
CRIME ANALYSIS TECHNOLOGY 2
Crime analysis is a function that usually involves the systemic analysis in identifying as well as analyzing the crime patterns and trends. Crime analysis is very important for law enforcement agencies as it helps law enforcers effectively deploy the available resources in a better and effective manner, which enables them to identify and apprehend suspects. Crime analysis is also very significant when it comes to arriving at solutions devised to come up with the right solution to solve the current crime problem and issues as well as coming up with the right prevention strategies. Since the year 2014, crime rates in the USA have increased steadily as per a study done by USAFacts, which is a non-partisan initiative (Osborne & Wernicke, 2013). With this increase in crime rates, which has majorly resulted in massive growth in technology, it is essential to come up with better means and ways of dealing with the increased crime rates. With the current advancement in technology, better law enforcement tools developed, which has enabled better crime deterrence in better and efficient ways. All this has been facilitated by the efforts of crime analysts who have come up with better tools and thus enabling the law enforcers to better deal with the crimes (Osborne & Wernicke, 2013). In this paper, I will consider the application of crime analysis technology and techniques in fighting crimes. Application of crime analysis technology and techniques used to make crime analysis more accurate and efficient.
Currently, the two technological tools that are used in predictive policing software have enabled security agencies to effectively use predictive policing ("Crime Analysis: Fighting Crime with Data," 2017). Application of this software has enabled better crime prevention as with data obtained in the previous crimes have been used to predict possible future severe crimes in a specific area.
Through the adoption and use of crime analysis, law enforcement agencies have been able to fight against crimes as when compared with the past effectively. The use of crime analysis comes at the right time, where there has been an increase in crime rates in the current digital error. In a survey done by Wynyard group in 2015, the study revealed that for every 10 law enforcement officials 9 of them believe that the use of current technology in crime analysis has had positive effects in helping the agencies in solving crimes as they can identify essential links and trends in crimes ("Crime Analysis: Fighting Crime with Data," 2017). In the same way, other sectors have benefited from data analysis with spreadsheets, databases, and mapping, law enforcers have been able to use data analysis to come up with a better decision. Crime analysis ha.
Running Head CRIMINOLOGY USE OF COMPUTER APPLICATIONS .docxtodd271
Running Head: CRIMINOLOGY USE OF COMPUTER APPLICATIONS 2
CRIMINOLOGY USE OF COMPUTER APPLICATIONS 2
In the wake of technological advances, the use of computers has played a major role especially in criminal justice (Moriarty, (2017). This paper has focused on the use of computer application technologies in criminology and the potential it has in legal systems. From enabling easy access for witnesses to search for accused peoples’ photographs on the screen and go through the whole court procedural activities. Moreover, criminals’ records can be monitored using databases and it is easy to make a follow-up on crimes they have committed in the past and the charges against them. Forensics can also be conducted and investigations can now be carried out easily and very fast. Also, when one is linked to cases, they can be easily identified using forensics and fingerprints. Portable laptops have also helped police officers in getting information and any important details related to a crime at any place without having to go back to their working stations. James (2017), argues that unlike in the past, investigations are done faster due to internet connections and ease of communication between community members and investigative officers through the use of phone gadgets.
Computers have broad variance in usage which has been enhanced by computer applications. For instance, massive record keeping systems have relied for reference on criminal accounts, case records and unresolved warranties. Incorporation of technology in criminology has just made the career easy and also improved livelihoods. Many police units now use computerized applications to keep up with the ever-rising crimes. There are different applications being used nowadays, from mobile technology, to use in-car computers, CCTV camera installations and also software such as the Computer Aided Dispatch. Investigators often use programmed record management systems to monitor information they obtain and guard it properly. With the current technology, it is possible to detect impending crimes, track stolen goods and the culprits, tell which time a crime occurred and also who committed it and where.
Computer applications:
1. In-Car Computer installations in police cars.
Blumstein (2018), contends that this application that allows traffic patrol police to effectively carry out their activities especially when vehicles violate traffic rules. In the current world, things are drifting toward being more computerized than handwritten (Maxfield & Babbie, 2014). Thus event arrest reports are being typed. It also means that after traffic references are written down, they are generated by the computers installed duplicating a copy to the person who breaks the rules. This is seen to reduce paperwork and improve the efficiency of police officers' work.
2. Computer Aided Dispatch
In the past, correspondents would use hand.
Running Head CRITICAL ANALYSIS OF THE WHISTLEBLOWER INCENTIVES .docxtodd271
Running Head: CRITICAL ANALYSIS OF THE WHISTLEBLOWER INCENTIVES 1
CRITICAL ANALYSIS OF THE WHISTLEBLOWER INCENTIVES AND PROTECTION 5
Doctor of Business Administration- Finance
Track- ADRP
Flexible Design Methods
Critical Analysis of the Whistleblower incentives and protection: Are a way of applying investment banking incentives to control management unethical and illegal practices
Introduction
Whistleblower incentives and protection refers to the monetary reward as well as protection which the United States Government offers to the individuals who exposes certain wrongdoings in the community more especially in government institutions. The Federal law requires the government to reward the whistleblowers a certain percentage of money that is recovered following their tips of exposing the wrongdoing acts. This percentage may go up to 30 percent of the total recovered money. In this paper, I will critically analyze whether Whistleblower Incentives and Protection are ways of applying investment banking incentives to control management unethical and illegal practices. And maybe are the whistleblowers rewarded accordingly in terms of security and money.
Problem Statement
What happened?? This is not anything like what was approved or what was in the white paper. Follow the instructions and make a paragraph out of the bullet outline problem
The Problem statement, which will be addressed in this paper, is that, whistle blowers are not given adequate incentives and protection resulting in the difficulty of reporting wrongdoing, misconduct and unethical behaviors. According to Andon, et al., (2018), Lack of whistle blower incentives and protection makes it difficult for whistle blowers to report wrongdoing, as they feel insecure. “The current whistle blowing system is not effective and therefore does not provide the basis for investigation of corruption cases and any misconduct within a company (Ballan, 2017). In support of Ballan’s views on the whistle blowing system, Keith, Todd & Oliver, (2016) indicated that the managers aren’t empowered to sanction employees involved in unethical behaviors because of lack of whistle blower incentives which are reinforced by the Federal laws.
Specifically, failure of finance department to offer adequate whistleblowers incentives as well as protection within the investment – banking sector in the United States. As per Keith, Todd & Oliver, (2016), in their recent research, they recommended that the finance department in any organization is a very critical area that can determine the overall performance of an organization. Failure to provide whistleblower incentives and protection to finance staff makes it difficult for them to report unethical behaviors.
Research Questions
What happened here? Where is the list of approved RQs Where are the numbers
It’s important to note that integrity and corruption free environment can be enhanced if specifically the involved organizations are audited or watch.
Running head CRITICAL APPRAISAL OF RESEARCH ARTICLES .docxtodd271
Running head: CRITICAL APPRAISAL OF RESEARCH ARTICLES 1
CRITICAL APPRAISAL OF RESEARCH ARTICLES 10
Critical Appraisal of Research Articles on Evidence-Based Practice
Name
Institution
Course
Date
Critical Appraisal of Research Articles on Evidence-Based Practice
Full APA formatted citation of the selected article
Article 1
Article 2
Article 3
Article 4
Barakat-Johnson M., Lai M., Wand T. & White K. (2019). A qualitative study of the thoughts and experiences of hospital nurses providing pressure injury prevention and management. Collegian, 26(1), 95-102.
Park S. H., Lee Y. S. and Kwon, Y. M. (2016). Predictive validity of pressure ulcer risk assessment tools for the elderly: A meta-analysis. Western Journal of Nursing Research, 38(4), 459-483.
Boyko T., Longaker M. T., and Yang G. (February 1, 2018). Review of the current management of Pressure Ulcers. Journal of Advances in Wound Care, vol. 7, issue No. 2. Pages 57-67.
Ferris, A., Price, A., & Harding K. (2019). Pressure ulcers in patients receiving palliative care: A systematic review. Palliative Medicine, 33(7), 770-782.
Level of evidence of the article
Level 4 evidence. The article provides a summary of the individual thoughts and experiences regarding the issue of pressure ulcers
Level 2 evidence. The information comes from the meta-analysis of all the relevant and randomized, as well as the controlled trials.
Level 1 evidence. The article offers evidence from the systematic review of the randomized as well as the controlled trials from the experiments.
Level 1 evidence. The information is evidence from the systematic reviews of trials that have been relevant and controlled while the researchers were trying to carry out the research.
Conceptual Framework
The theoretical basis that led to the research was an increased number of injuries resulting from pressure ulcers, and this led to the need for having a study to find the ways that were effective for preventing such occurrences.
The theoretical framework that led to this study was that pressure ulcers have become a major challenge and a challenging goal when it came to providing healthcare for pressure ulcer patients. Therefore, it led to the need to have a study that could deal with the challenge.
The theoretical framework that necessitated this research was the incidence of pressure ulcers that were increasing because of the poor and aging population as well as the elderly that were living with incidences of disability.
Pressure ulcers were highly associated with significant mortality and morbidity and high costs of healthcare services, and this led to the need for a study to review the situation.
Design/Method
A qualitative and exploratory design using semi-structured interviews. Sampling was also done and used for obtaining the participants and information from the relevant individuals of the study.
A qualitative study w.
Running Head COMPARATIVE ARGUMENT2COMPARATIVE ARGUMENT2.docxtodd271
Running Head: COMPARATIVE ARGUMENT 2
COMPARATIVE ARGUMENT 2
Shouq Alqu.
CWL 200 SEC 03
Feb / 23 / 2020
Comparative Argumentative Critical analysis
Introduction
Plato’s allegory of the cave is a notion about human perception. Plato argued that knowledge acquired through the senses is just an opinion but for one to acquire knowledge then it must be through philosophical cognitive. Plato gives an analogy of the prisoners tied to some rocks in a cave since they were born. They cannot see anything except shadows of objects carried by people walking in the walkway. Since the prisoners had not seen the real objects ever since they were born, they believe that these shadows are real. Fortunately, one prison escapes from the cave and meets the real world and recognizes that his perception of reality was mistaken. He goes back to the cave and informs the other prisoners what he found. Unfortunately, they don’t believe him (Alam 5).
Overview of Gogol’s Overcoat and Lahiri’s Namesake
The overcoat is a story written by Nikolai Gogol about Akaky Akakievich, an underprivileged government clerk in Russia. Though he is devoted to his work, his hard work goes unrecognized by his colleagues who joke about his overcoat. When his overcoat is worn out he decides to get it fixed but his tailor advises him to get a new one because the old one was beyond repair. His tailor finally makes a new coat for Akaky which makes his colleagues celebrate him by throwing a party for him. His coat does not last long because it is stolen and Akaky’s efforts to get it back do not bear fruit. He dies of fever (Yilmaz 195).
Namesake is a story about Indian immigrants who settle in the US. Soon after, they get a baby boy who is given a temporal pet name by his father: Gogol. When he starts kindergarten Gogol is given his good name, Nikhil, which he rejects and clings to his pet name. But when he grows up Gogol knows the meaning of his name and starts to despise it. At the age of eighteen, he changes his legal name to Nikhil. He becomes acculturated and adopts the American way of life. That way he feels comfortable around his friends and especially the girlfriend. It was after his father’s death that he knew the true meaning of his name and changed it again to Gogol (Jaya 158).
The relevance of Plato’s Allegory of the cave on Gogol’s ‘Overcoat’ and Lahiri’s ‘Namesake’
The most significant insinuation of these stories is how the two main characters change their identity. Both of them were not named after they were born. Coincidentally, their fathers picked their names for them. As the writers of these two stories put it, these two characters could not be given any other names. These two characters are comfortable with their identities just like the prisoners in the cave (Ledbetter 130).
Akaky is afraid of changing his old ways of doing things. He was seen in the same position and place with the same uniform, his overcoat, and this made his supervisors believe that he was born as a r.
Running Head CREATING A GROUP WIKI1CREATING A GROUP WIKI .docxtodd271
Running Head: CREATING A GROUP WIKI 1
CREATING A GROUP WIKI 3
Title: CREATING A GROUP WIKI
Student’s Name:
Institution:
As far as the definition to my words is concerned, metacommunication can be defined as all nonverbal cues experienced by different people. Some of the metacommunications experienced by people include; tone of voice, gestures, facial expression and body language. On matters related to the facial expression, it can be used to show the feelings of the people involved in an incident. However, different people should be encouraged to understand the use of the metacommunication in ensuring that the society is able to operate in an effective manner. Again, gestures can be used in ensuring that communication is enhanced amongst different people. The use of gestures plays important roles in ensuring that different ideas are shared in the best way possible (Hazari, 2019).
On the other hand, evaluative communication can be used for the purposes of causing defensiveness by ensuring that judgment is passed. It is through that whereby majority of the people are enabled to focus on the problem experienced hence making it easy for the right solution to be found. The ability of people to focus on the problem can be used in ensuring that the required solution is identified therefore reducing the issues experienced by the people. However, majority of people should be encouraged to engage in evaluative communication for the purposes of ensuring that the solution to the issues experienced is found (Ma, 2020).
References
Hazari, S., North, A., & Moreland, D. (2019). Investigating pedagogical value of wiki technology. Journal of Information Systems Education, 20(2), 8.
Ma, Q. (2020). Examining the role of inter-group peer online feedback on wiki writing in an EAP context. Computer Assisted Language Learning, 33(3), 197-216.
Running Head: MATRILOCAL AND CONJUGAL FAMILY 1
MATRILOCAL AND CONJUGAL FAMILY 3
Title: MATRILOCAL AND CONJUGAL FAMILY
Student’s Name:
Institution:
My first term I chose is matrilocal family. However, matrilocal family is a family whereby the husband goes to live with the family of the wife. This is a culture which allows the man to move to live with the mother and the father in law. As a result, the man is required to change his social life their living according to the cultures of the parents in law (Brown, 2020).
As far as the episode is concerned, the man had to go and hence live with the female’s family. It is through that whereby the man was required to change his lifestyle and hence adapt the live from the female’s family. Moreover, when not controlled, matrilocal family might end up bringing about conflicts amongst the people and their care has to be taken so as to ensure that the cases of misunderstanding are not experienced.
On the other hand, conjugal family is the other term which should be considered in different aspects. However, this is a term in which the marred coup.
Running Head: CRITICAL ANALYSIS 1
CRITICAL ANALYSIS PAPER 7
Critical Analysis Paper #2
Professor McMahon
Waffa Elsayed
HBSE
03-25-2019
Introduction
In this paper, I will argue that “Intimate Partner” is used to represent any inclusive romantic or sexual relationship between two non-biologically-related people. Ideally, these kinds of relationships show lots of love and support for each other. Unfortunately, some people do not act like the ideal condition and abuse their partners cause considerable emotional or physical pain and injury (Belknap, Chu, & Deprince, 2012). Sometimes abusing behavior brings violence and makes the worse situation ever. Different type of abuses such as emotional abuse, economic abuse, social isolation, physical abuses takes place in case of creating intimate partner violence. Sometimes some people start to stalk their partners with generating a different motive such as anger, hostility, paranoia, and delusion towards their partners (Belknap, Chu, & Deprince, 2012). One partner verbally threats his/her partner through using emails, text messaging, and social network Internet sites. In 2012, 4th February, a 21-year-old California boyfriend had bound legs of his girlfriend with tape and threatened her with pointing a gun towards her and beaten her, and kept her for nine days. This situation occurred as the girl received a text message from another man on her cellphone (Belknap, Chu, & Deprince, 2012). It is clear that technology can lead to intimate partner abuse. In this paper, I will argue that technology in terms of electronic devices can be used as the trigger for more intimate partner violent abuse. Comment by Sarah McMahon: I would suggest having someone review your writing to help improve your ability to convey your ideas. Comment by Sarah McMahon: I am wondering what this means- different from what? From IPV? It seems to me that it is a similar motive so I am unclear. Comment by Sarah McMahon: The purpose of this assignment is: “Develop an argument that compares these types of violence in a specific way(s), such as the root causes, the impact on victims, society's perception of the crime, or our response to the crime. How are they similar or different?” I am not sure your thesis answers that question?
Causes and Impact of Intimate Partner Violence and Stalking and Electronic Abuse
These days, out of ten women, one lady murdered or badly injured by her intimate partner. Life threatening matters are the most common factor which can create physical violence among intimate partners. Comment by Sarah McMahon: This is not a full sentence. I would suggest having someone proofread your paper as I suggested last time. Comment by Sarah McMahon: I am unclear on what this means. What are the life-threatening matters and what is the most common factor that causes physical violence? If you are talking about the causes of IPV .
Running head: COUNSELOR ETHICS
1
PAGE
7
COUNSELOR ETHICS
Counselor Ethics and Responsibilities
Grand Canyon University: PCN 505
Dr
November 15, 2017
Counselor Ethics and Responsibilities
To be a successful counselor and abide within the ethical and legal guidelines, counselors must take into consideration what is involved in providing sound and ethical judgements. Being a counselor should not be taken lightly, someone is trusting us to provide them with the best care possible and assist in finding solutions that will possibly work for the betterment of their livelihood. Counselors must ensure that their clients confidentiality will not be misused and counselor’s guarantee that appropriate measures are in place to provide a professional, safe, nonjudgmental environment.
Client Rights
Principles of Ethical Practice
There are five key principles of ethical practices, and Davis and Miller (2014), references Kitchener (2000) models on the following five principles:
a.) Autonomy addresses the concept of independence. Counselors should make sure they are not pushing their own values and beliefs onto clients, but rather encourage them to make their own decisions and act within their values. He/She would ensure clients fully understand how their differences may affect others whether positive or negative. He/She would also ensure they are competent to understand the choices they are making are theirs without any other influences. Clients who are children or persons with mental limitations, he/she need to make sure they have a well-informed, competent adult making decisions in their best interest.
b.) Nonmaleficence is the concept of not causing harm to others. Professionals should ensure clients are positively engaged during sessions and are not misconstruing information given to them.
c.) Beneficence shows the responsibility of the counselor contributing to the safety of the client. Incorporate positive outlooks and thinking in sessions. Periodically asking clients about their feelings, depending on the circumstances to make sure they have no intentions on harming themselves and be proactive when necessary.
d.) Justice in counseling means “treating equals equally and unequals unequally” (Davis & Walker, 2016). If I am providing services to two clients who are depressed. One is depressed and suicidal and the other client is not, more attention would be devoted to the client who is suicidal, and the proper steps would be taken to ensure the client does no harm to himself.
e.) Fidelity includes being, loyal, faithful and committed. Maintaining and having trust within the client-counselor relationship is crucial to successful progress, once that trust is broken, the client may leave and seek treatment elsewhere, or worse harm themselves or others. Clients need to be able to talk to about their feelings no matter how bad they think their situation is.
(Davis & Miller, 2016).
Informed Consent Process
Informed consent .
Running Head COMMUNICATION TRAINING PLANCOMMUNICATION TR.docxtodd271
Running Head: COMMUNICATION TRAINING PLAN
COMMUNICATION TRAINING PLAN
Communication Training Plan
Student’s Name
Institutional Affiliations
Company Culture and Communication Obstacle
Northwest Valley Community College has a culture of providing the best learning environment to its students and ensuring that school staff communicate effectively without experiencing unauthorized access to their data and information. Also, its culture is ingrained in ensuring its students are working in an environment that is healthy and safe. The management of Northwest Community understands the importance of having a healthy learning environment and effective communication network inside and outside the school premises. As such, Kelsey Elementary school is setting up measures to implement a detailed communication training plan for staff and students to gain information safety skills.
This plan will be developed by a strategic communication team selected by the school. This plan will be designed in a way that it provides a framework to manage and coordinate communication among the students, instructors and parents. The plan will identify efficient communication channels, standards, appropriate audience, and frequency. This plan will require a shared responsibility among management, students, communication team and students. After the implementation of this communication plan, the team will measure its effectiveness to ensure it meets the expected objectives and goals.
Needs and Tasks Analysis
Northwest Valley Community Collwgw communication team will conduct a needs and analysis task to determine the training needs. The management will be able to know who needs the training and the kind of training required. The following are the steps the company will use to conduct training needs analysis.
· Organizational Analysis: The school management should work with the teachers to identify the priorities of student training. In this case, the management will conduct an evaluation to ensure the training goes hand-in-hand with the school’s goals and objectives.
· Secondly, the management will list specific types of communication channels to be utilized within the school environment. Also, they will specify the skills and competencies needed by employees to ensure they clearly understand how to utilize these communication channels. By doing this, they will have a solid foundation on who should conduct the training and how it should be conducted. (Liaw, 2014)
· The last step will involve the identification of staff members who need to undergo communication training. However, since it is a learning institution, every staff member and students will be subject to training.
Research Technique
Northwest Valley management has decided to implement an external training program to address the training plan. Therefore, they need to identify and understand the organization’s communication training needs. As such, they should start by hiring an e.
Running head Commitment to Professionalism1Commitment to Prof.docxtodd271
Running head: Commitment to Professionalism 1
Commitment to Professionalism
3
Commitment to Professionalism
Your Name
Course Number & Title
Instructor's Name
Month Day, Year
Commitment to Professionalism
Advocating for _________
Identify the focus of your advocacy efforts and give an example of an issue you would like to address as an advocate. You may want to start off with something like: A great passion of mine is to advocate for __________ because___________. Research shows that this is a critical issue______________.
In the next few paragraphs be sure to:
· Identify one individual or group (local policy maker, state-level legislator, corporate leader, etc.) that you can contact for support of your issue and provide a rationale for choosing this individual/group.
· Describe the strategies you would use to gain the support needed for this issue through individual advocacy.
· Describe the strategies you would use to attract the support needed for this issue through collective advocacy.
· Create two talking points (as discussed in Chapter 13) using one concrete example (refer to key term in chapter reading for precise definition) for each point to demonstrate the importance of the issue. These talking points should be appropriate to use when talking to legislators or the media about the issue for which you are advocating.
Commitment to the Profession
In this section be sure to
· Describe how you will advocate on behalf of young children, their families, and the profession.
· Describe how you will support the development of future practitioners and leaders in the field.
· Referring to to Figure 13.1 “A Professional Continuum” and describe how your efforts will support the field away from unskilled workers and toward paradigm professionals.
Don’t forget specific details, examples, and citations to help you get a top grade
References (Text and at least TWO outside sources)
Ashford Textbook (Online edition): *
Author, A. (Year published). Title of book: Subtitle of book (edition, if other than the first) [Electronic version]. Retrieved from from URL
Example:
Witt, G. A., & Mossler, R. A. (2010). Adult development and life assessment [Electronic version]. Retrieved from https://content.ashford.edu/books/4
Online Journal Article (such as from the Ashford Library):**
Author, A. (Year Published). Article title. Journal Name, Volume(Issue), page range. doi:# or Retrieved from journal’s homepage URL
**When including a URL for an online journal, you must search for the journal’s home page and include this in your reference entry. You may not include the URL found through your university library, as readers will not have access to this library.
Examples:
Churchill, S. D., & Mruk, C. J. (2014). Practicing what we preach in humanistic and positive psychology. American Psychologist, 69(1), 90-92. doi:10.1037/a0034868
Santovec, M. (2008). Easing the transition improves grad retention at Trinity U. Women in Higher Education, 17(10), 32. Retr.
Running head: COVER LETTER 1
5
Cover Letter for Grant Proposal
Pasqualina L. Anderson
Walden University
HUMN 6207-3, Grant Writing
Dr. Frances Mills
January 17, 2019
Abstract
The homeless population in communities across the United States is vulnerable to physical and mental illnesses, largely due to a lack of medical treatment resources and harsh environmental conditions. Rehabilitation centers and programs aimed at closing the gap between this population’s lack of resources and medical needs can help address many of the problems this population faces. Social programs aimed at reducing homelessness or intervening in the lives of homeless populations do not necessarily extend beyond providing food, shelter, and a means to economically transition from being homeless to being a non-homeless member of society. Mental illness is one of the barriers to economic sustainability and sustenance that have been recorded in this population. The aim of the proposed program is to offer a means of treatment for this population, using a sample size of 20. Another vital aim of the program is to examine the correlation between the homeless population, their environmental circumstances, and mental illness. It is the program leaders’ hope that the program’s analyzation of the data will lead to new intervention, treatment methods, and deep understanding of how mental illness plays a role in homelessness.
Keywords: homelessness, mental illness, intervention treatments
Cover Letter
To Whom It May Concern,
An estimated 500,000 individuals are homeless in our community and are at risk of developing serious, uncontrollable health issues (Rogers, 2018). Our grant proposal’s main objective is to improve the well-being of the homeless population within our community. Besides physical ailments and diseases that may impact the homeless population, mental health issues and challenges will need to be addressed as part of this proposal. Specifically, our project seeks to reduce the prevalence of drug addiction and substance abuse amongst the homeless.
Utilizing a case study research design, our project will aim to analyze data pertaining to the relationship(s) between our community’s homeless population and drug addiction/substance abuse. A sample size of 20 will be selected from the Homeless Health Education Group. The projected timeline for the project is three years. It will focus on providing psychiatric intervention, reduce health problems, and provide mental health care. A rehabilitation center will be established to meet these objectives. Technology assets will be necessary to enhance efficiency and collect data reports from the 20 members of the sample population (Gitilin & Lyons, 2014; Marchewka, 2014).
Management and oversight will need to be incorporated into the proposal to ensure the project achieves its mission (Burke, 2013). The project’s projected budget expenditures total $1.638 million and its projected revenues total approx.
CapTechTalks Webinar Slides June 2024 Donovan Wright.pptxCapitolTechU
Slides from a Capitol Technology University webinar held June 20, 2024. The webinar featured Dr. Donovan Wright, presenting on the Department of Defense Digital Transformation.
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
How to Setup Default Value for a Field in Odoo 17Celine George
In Odoo, we can set a default value for a field during the creation of a record for a model. We have many methods in odoo for setting a default value to the field.
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...indexPub
The recent surge in pro-Palestine student activism has prompted significant responses from universities, ranging from negotiations and divestment commitments to increased transparency about investments in companies supporting the war on Gaza. This activism has led to the cessation of student encampments but also highlighted the substantial sacrifices made by students, including academic disruptions and personal risks. The primary drivers of these protests are poor university administration, lack of transparency, and inadequate communication between officials and students. This study examines the profound emotional, psychological, and professional impacts on students engaged in pro-Palestine protests, focusing on Generation Z's (Gen-Z) activism dynamics. This paper explores the significant sacrifices made by these students and even the professors supporting the pro-Palestine movement, with a focus on recent global movements. Through an in-depth analysis of printed and electronic media, the study examines the impacts of these sacrifices on the academic and personal lives of those involved. The paper highlights examples from various universities, demonstrating student activism's long-term and short-term effects, including disciplinary actions, social backlash, and career implications. The researchers also explore the broader implications of student sacrifices. The findings reveal that these sacrifices are driven by a profound commitment to justice and human rights, and are influenced by the increasing availability of information, peer interactions, and personal convictions. The study also discusses the broader implications of this activism, comparing it to historical precedents and assessing its potential to influence policy and public opinion. The emotional and psychological toll on student activists is significant, but their sense of purpose and community support mitigates some of these challenges. However, the researchers call for acknowledging the broader Impact of these sacrifices on the future global movement of FreePalestine.
How to Manage Reception Report in Odoo 17Celine George
A business may deal with both sales and purchases occasionally. They buy things from vendors and then sell them to their customers. Such dealings can be confusing at times. Because multiple clients may inquire about the same product at the same time, after purchasing those products, customers must be assigned to them. Odoo has a tool called Reception Report that can be used to complete this assignment. By enabling this, a reception report comes automatically after confirming a receipt, from which we can assign products to orders.
How to Download & Install Module From the Odoo App Store in Odoo 17Celine George
Custom modules offer the flexibility to extend Odoo's capabilities, address unique requirements, and optimize workflows to align seamlessly with your organization's processes. By leveraging custom modules, businesses can unlock greater efficiency, productivity, and innovation, empowering them to stay competitive in today's dynamic market landscape. In this tutorial, we'll guide you step by step on how to easily download and install modules from the Odoo App Store.
A Visual Guide to 1 Samuel | A Tale of Two HeartsSteve Thomason
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
🔥🔥🔥🔥🔥🔥🔥🔥🔥
إضغ بين إيديكم من أقوى الملازم التي صممتها
ملزمة تشريح الجهاز الهيكلي (نظري 3)
💀💀💀💀💀💀💀💀💀💀
تتميز هذهِ الملزمة بعِدة مُميزات :
1- مُترجمة ترجمة تُناسب جميع المستويات
2- تحتوي على 78 رسم توضيحي لكل كلمة موجودة بالملزمة (لكل كلمة !!!!)
#فهم_ماكو_درخ
3- دقة الكتابة والصور عالية جداً جداً جداً
4- هُنالك بعض المعلومات تم توضيحها بشكل تفصيلي جداً (تُعتبر لدى الطالب أو الطالبة بإنها معلومات مُبهمة ومع ذلك تم توضيح هذهِ المعلومات المُبهمة بشكل تفصيلي جداً
5- الملزمة تشرح نفسها ب نفسها بس تكلك تعال اقراني
6- تحتوي الملزمة في اول سلايد على خارطة تتضمن جميع تفرُعات معلومات الجهاز الهيكلي المذكورة في هذهِ الملزمة
واخيراً هذهِ الملزمة حلالٌ عليكم وإتمنى منكم إن تدعولي بالخير والصحة والعافية فقط
كل التوفيق زملائي وزميلاتي ، زميلكم محمد الذهبي 💊💊
🔥🔥🔥🔥🔥🔥🔥🔥🔥
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...EduSkills OECD
Andreas Schleicher, Director of Education and Skills at the OECD presents at the launch of PISA 2022 Volume III - Creative Minds, Creative Schools on 18 June 2024.
Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
Running Head Case Studies2Running Head Case Studies.docx
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(Year). Type title of article here and in Italic font. (Web
Article). Retrieved from Type or Paste URL Address here
INFORMATION
GOVERNANCE
Founded in 1807, John Wiley & Sons is the oldest independent
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to IT executives
and managers. The products in this series cover a wide range of
topics that supply
4. strategic and implementation guidance on the latest technology
trends, leadership, and
emerging best practices.
Titles in the Wiley CIO series include:
The Agile Architecture Revolution: How Cloud Computing,
REST-Based SOA, and
Mobile Computing Are Changing Enterprise IT by Jason
BloombergT
Big Data, Big Analytics: Emerging Business Intelligence and
Analytic Trends for Today’s
Businesses by Michael Minelli, Michele Chambers, and Ambiga
Dhiraj
The Chief Information Offi cer’s Body of Knowledge: People,
Process, and Technology by
Dean Lane
CIO Best Practices: Enabling Strategic Value with Information
Technology (Second
Edition) by Joe Stenzel, Randy Betancourt, Gary Cokins, Alyssa
Farrell, Bill
Flemming, Michael H. Hugos, Jonathan Hujsak, and Karl
Schubert
The CIO Playbook: Strategies and Best Practices for IT Leaders
to Deliver Value by
Nicholas R. Colisto
Enterprise Performance Management Done Right: An Operating
System for Your
Organization by Ron Dimon
Executive’s Guide to Virtual Worlds: How Avatars Are
5. Transforming Your Business and
Your Brand by Lonnie Bensond
IT Leadership Manual: Roadmap to Becoming a Trusted
Business Partner by Alan R. r
Guibord
Managing Electronic Records: Methods, Best Practices, and
Technologies by Robert F. s
Smallwood
On Top of the Cloud: How CIOs Leverage New Technologies to
Drive Change and Build
Value Across the Enterprise by Hunter Muller
Straight to the Top: CIO Leadership in a Mobile, Social, and
Cloud-based World (Second
Edition) by Gregory S. Smith
Strategic IT: Best Practices for Managers and Executives by
Arthur M. Langer ands
Lyle Yorks
Transforming IT Culture: How to Use Social Intelligence,
Human Factors, and
Collaboration to Create an IT Department That Outperforms by
Frank Wanders
Unleashing the Power of IT: Bringing People, Business, and
Technology Together by Dan
Roberts
The U.S. Technology Skills Gap: What Every Technology
Executive Must Know to Save
America’s Future by Gary J. Beach
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Smallwood, Robert F., 1959-
Information governance : concepts, strategies, and best
practices / Robert F. Smallwood.
pages cm. — (Wiley CIO series)
ISBN 978-1-118-21830-3 (cloth); ISBN 978-1-118-41949-6
(ebk); ISBN 978-1-118-42101-7 (ebk)
1. Information technology—Management. 2. Management
information systems. 3. Electronic
records—Management. I. Title.
HD30.2.S617 2014
658.4’038—dc23
2013045072
Printed in the United States of America
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For my sons
and the next generation of tech-savvy managers
9. vii
CONTENTS
PREFACE xv
ACKNOWLEDGMENTS xvii
PA RT O N E — Information Governance Concepts,
Defi nitions, and Principles 1p
C H A P T E R 1 The Onslaught of Big Data and the
Information Governance
Imperative 3
Defi ning Information Governance 5
IG Is Not a Project, But an Ongoing Program 7
Why IG Is Good Business 7
Failures in Information Governance 8
Form IG Policies, Then Apply Technology for Enforcement 10
Notes 12
C H A P T E R 2 Information Governance, IT Governance, Data
Governance: What’s the Difference? 15
Data Governance 15
10. IT Governance 17
Information Governance 20
Impact of a Successful IG Program 20
Summing Up the Differences 21
Notes 22
C H A P T E R 3 Information Governance Principles 25
Accountability Is Key 27
Generally Accepted Recordkeeping Principles® 27
Contributed by Charmaine Brooks, CRM
Assessment and Improvement Roadmap 34
Who Should Determine IG Policies? 35
Notes 38
PA RT T W O — Information Governance Risk Assessment
and Strategic Planning 41g g
C H A P T E R 4 Information Risk Planning and Management
43
Step 1: Survey and Determine Legal and Regulatory
Applicability
and Requirements 43
viii CONTENTS
11. Step 2: Specify IG Requirements to Achieve Compliance 46
Step 3: Create a Risk Profi le 46
Step 4: Perform Risk Analysis and Assessment 48
Step 5: Develop an Information Risk Mitigation Plan 49
Step 6: Develop Metrics and Measure Results 50
Step 7: Execute Your Risk Mitigation Plan 50
Step 8: Audit the Information Risk Mitigation Program 51
Notes 51
C H A P T E R 5 Strategic Planning and Best Practices for
Information Governance 53
Crucial Executive Sponsor Role 54
Evolving Role of the Executive Sponsor 55
Building Your IG Team 56
Assigning IG Team Roles and Responsibilities 56
Align Your IG Plan with Organizational Strategic Plans 57
Survey and Evaluate External Factors 58
Formulating the IG Strategic Plan 65
Notes 69
12. C H A P T E R 6 Information Governance Policy Development
71
A Brief Review of Generally Accepted Recordkeeping
Principles® 71
IG Reference Model 72
Best Practices Considerations 75
Standards Considerations 76
Benefi ts and Risks of Standards 76
Key Standards Relevant to IG Efforts 77
Major National and Regional ERM Standards 81
Making Your Best Practices and Standards Selections to Inform
Your IG Framework 87
Roles and Responsibilities 88
Program Communications and Training 89
Program Controls, Monitoring, Auditing and Enforcement 89
Notes 91
PA RT T H R E E — Information Governance Key
Impact Areas Based on the IG Reference Model 95p
C H A P T E R 7 Business Considerations for a Successful IG
Program 97
By Barclay T. Blair
13. Changing Information Environment 97
CONTENTS ix
Calculating Information Costs 99
Big Data Opportunities and Challenges 100
Full Cost Accounting for Information 101
Calculating the Cost of Owning Unstructured Information 102
The Path to Information Value 105
Challenging the Culture 107
New Information Models 107
Future State: What Will the IG-Enabled Organization Look
Like? 110
Moving Forward 111
Notes 113
C H A P T E R 8 Information Governance and Legal Functions
115
By Robert Smallwood with Randy Kahn, Esq., and Barry
Murphy
Introduction to e-Discovery: The Revised 2006 Federal Rules of
Civil Procedure Changed Everything 115
14. Big Data Impact 117
More Details on the Revised FRCP Rules 117
Landmark E-Discovery Case: Zubulake v. UBS Warburg 119
E-Discovery Techniques 119
E-Discovery Reference Model 119
The Intersection of IG and E-Discovery 122
By Barry Murphy
Building on Legal Hold Programs to Launch Defensible
Disposition 125
By Barry Murphy
Destructive Retention of E-Mail 126
Newer Technologies That Can Assist in E-Discovery 126
Defensible Disposal: The Only Real Way To Manage Terabytes
and Petabytes 130
By Randy Kahn, Esq.
Retention Policies and Schedules 137
By Robert Smallwood, edited by Paula Lederman, MLS
Notes 144
C H A P T E R 9 Information Governance and Records and
Information Management Functions 147
Records Management Business Rationale 149
15. Why Is Records Management So Challenging? 150
Benefi ts of Electronic Records Management 152
Additional Intangible Benefi ts 153
Inventorying E-Records 154
Generally Accepted Recordkeeping Principles® 155
E-Records Inventory Challenges 155
x CONTENTS
Records Inventory Purposes 156
Records Inventorying Steps 157
Ensuring Adoption and Compliance of RM Policy 168
General Principles of a Retention Scheduling 169
Developing a Records Retention Schedule 170
Why Are Retention Schedules Needed? 171
What Records Do You Have to Schedule? Inventory and Classifi
cation 173
Rationale for Records Groupings 174
Records Series Identifi cation and Classifi cation 174
Retention of E-Mail Records 175
16. How Long Should You Keep Old E-Mails? 176
Destructive Retention of E-Mail 177
Legal Requirements and Compliance Research 178
Event-Based Retention Scheduling for Disposition of E-Records
179
Prerequisites for Event-Based Disposition 180
Final Disposition and Closure Criteria 181
Retaining Transitory Records 182
Implementation of the Retention Schedule and Disposal of
Records 182
Ongoing Maintenance of the Retention Schedule 183
Audit to Manage Compliance with the Retention Schedule 183
Notes 186
C H A P T E R 10 Information Governance and Information
Technology Functions 189
Data Governance 191
Steps to Governing Data Effectively 192
Data Governance Framework 193
Information Management 194
17. IT Governance 196
IG Best Practices for Database Security and Compliance 202
Tying It All Together 204
Notes 205
C H A P T E R 11 Information Governance and Privacy and
Security Functions 207
Cyberattacks Proliferate 207
Insider Threat: Malicious or Not 208
Privacy Laws 210
Defense in Depth 212
Controlling Access Using Identity Access Management 212
Enforcing IG: Protect Files with Rules and Permissions 213
CONTENTS xi
Challenge of Securing Confi dential E-Documents 213
Apply Better Technology for Better Enforcement in the
Extended Enterprise 215
E-Mail Encryption 217
Secure Communications Using Record-Free E-Mail 217
18. Digital Signatures 218
Document Encryption 219
Data Loss Prevention (DLP) Technology 220
Missing Piece: Information Rights Management (IRM) 222
Embedded Protection 226
Hybrid Approach: Combining DLP and IRM Technologies 227
Securing Trade Secrets after Layoffs and Terminations 228
Persistently Protecting Blueprints and CAD Documents 228
Securing Internal Price Lists 229
Approaches for Securing Data Once It Leaves the Organization
230
Document Labeling 231
Document Analytics 232
Confi dential Stream Messaging 233
Notes 236
PA RT F O U R — Information Governance for
Delivery Platforms 239y
C H A P T E R 12 Information Governance for E-Mail and
Instant Messaging 241
Employees Regularly Expose Organizations to E-Mail Risk 242
19. E-Mail Polices Should Be Realistic and Technology Agnostic
243
E-Record Retention: Fundamentally a Legal Issue 243
Preserve E-Mail Integrity and Admissibility with Automatic
Archiving 244
Instant Messaging 247
Best Practices for Business IM Use 247
Technology to Monitor IM 249
Tips for Safer IM 249
Notes 251
C H A P T E R 13 Information Governance for Social Media
253
By Patricia Franks, Ph.D, CRM, and Robert Smallwood
Types of Social Media in Web 2.0 253
Additional Social Media Categories 255
Social Media in the Enterprise 256
Key Ways Social Media Is Different from E-Mail and Instant
Messaging 257
Biggest Risks of Social Media 257
Legal Risks of Social Media Posts 259
20. xii CONTENTS
Tools to Archive Social Media 261
IG Considerations for Social Media 262
Key Social Media Policy Guidelines 263
Records Management and Litigation Considerations for Social
Media 264
Emerging Best Practices for Managing Social Media Records
267
Notes 269
C H A P T E R 14 Information Governance for Mobile Devices
271
Current Trends in Mobile Computing 273
Security Risks of Mobile Computing 274
Securing Mobile Data 274
Mobile Device Management 275
IG for Mobile Computing 276
Building Security into Mobile Applications 277
Best Practices to Secure Mobile Applications 280
21. Developing Mobile Device Policies 281
Notes 283
C H A P T E R 15 Information Governance for Cloud
Computing 285
By Monica Crocker CRM, PMP, CIP, and Robert Smallwood
Defi ning Cloud Computing 286
Key Characteristics of Cloud Computing 287
What Cloud Computing Really Means 288
Cloud Deployment Models 289
Security Threats with Cloud Computing 290
Benefi ts of the Cloud 298
Managing Documents and Records in the Cloud 299
IG Guidelines for Cloud Computing
Solution
s 300
Notes 301
C H A P T E R 16 SharePoint Information Governance 303
22. By Monica Crocker, CRM, PMP, CIP, edited by Robert
Smallwood
Process Change, People Change 304
Where to Begin the Planning Process 306
Policy Considerations 310
Roles and Responsibilities 311
Establish Processes 312
Training Plan 313
Communication Plan 313
Note 314
CONTENTS xiii
PA RT F I V E — Long-Term Program Issues 315g g
23. C H A P T E R 17 Long-Term Digital Preservation 317
By Charles M. Dollar and Lori J. Ashley
Defi ning Long-Term Digital Preservation 317
Key Factors in Long-Term Digital Preservation 318
Threats to Preserving Records 320
Digital Preservation Standards 321
PREMIS Preservation Metadata Standard 328
Recommended Open Standard Technology-Neutral Formats 329
Digital Preservation Requirements 333
Long-Term Digital Preservation Capability Maturity Model®
334
Scope of the Capability Maturity Model 336
Digital Preservation Capability Performance Metrics 341
24. Digital Preservation Strategies and Techniques 341
Evolving Marketplace 344
Looking Forward 344
Notes 346
C H A P T E R 18 Maintaining an Information Governance
Program
and Culture of Compliance 349
Monitoring and Accountability 349
Staffi ng Continuity Plan 350
Continuous Process Improvement 351
Why Continuous Improvement Is Needed 351
Notes 353
A P P E N D I X A Information Organization and Classifi
cation:
25. Taxonomies and Metadata 355
By Barb Blackburn, CRM, with Robert Smallwood; edited by
Seth Earley
Importance of Navigation and Classifi cation 357
When Is a New Taxonomy Needed? 358
Taxonomies Improve Search Results 358
Metadata and Taxonomy 359
Metadata Governance, Standards, and Strategies 360
Types of Metadata 362
Core Metadata Issues 363
International Metadata Standards and Guidance 364
Records Grouping Rationale 368
Business Classifi cation Scheme, File Plans, and Taxonomy 368
26. Classifi cation and Taxonomy 369
xiv CONTENTS
Prebuilt versus Custom Taxonomies 370
Thesaurus Use in Taxonomies 371
Taxonomy Types 371
Business Process Analysis 377
Taxonomy Testing: A Necessary Step 379
Taxonomy Maintenance 380
Social Tagging and Folksonomies 381
Notes 383
A P P E N D I X B Laws and Major Regulations Related to
Records Management 385
27. United States 385
Canada 387
By Ken Chasse, J.D., LL.M.
United Kingdom 389
Australia 391
Notes 394
A P P E N D I X C Laws and Major Regulations
Related to Privacy 397
United States 397
Major Privacy Laws Worldwide, by Country 398
Notes 400
GLOSSARY 401
ABOUT THE AUTHOR 417
ABOUT THE MAJOR CONTRIBUTORS 419
28. INDEX 421
xv
PREFACE
I
nformation governance (IG) has emerged as a key concern for
business executives
and managers in today’s environment of Big Data, increasing
information risks, co-
lossal leaks, and greater compliance and legal demands. But few
seem to have a clear
understanding of what IG is; that is, how you defi ne what it is
and is not, and how to
implement it. This book clarifi es and codifi es these defi
nitions and provides key in-
sights as to how to implement and gain value from IG programs.
Based on exhaustive
research, and with the contributions of a number of industry
pioneers and experts, this
29. book lays out IG as a complete discipline in and of itself for the
fi rst time.
IG is a super-discipline that includes components of several
key fi elds: law, records
management, information technology (IT), risk management,
privacy and security,
and business operations. This unique blend calls for a new breed
of information pro-
fessional who is competent across these established and quite
complex fi elds. Training
and education are key to IG success, and this book provides the
essential underpinning
for organizations to train a new generation of IG professionals.
Those who are practicing professionals in the component fi
elds of IG will fi nd
the book useful in expanding their knowledge from traditional fi
elds to the emerging
tenets of IG. Attorneys, records and compliance managers, risk
managers, IT manag-
ers, and security and privacy professionals will fi nd this book a
particularly valuable
resource.
30. The book strives to offer clear IG concepts, actionable
strategies, and proven best
practices in an understandable and digestible way; a concerted
effort was made to
simplify language and to offer examples. There are summaries
of key points through-
out and at the end of each chapter to help the reader retain
major points. The text
is organized into fi ve parts: (1) Information Governance
Concepts, Defi nitions, and
Principles; (2) IG Risk Assessment and Strategic Planning; (3)
IG Key Impact Areas;
(4) IG for Delivery Platforms; and (5) Long-Term Program
Issues. Also included are
appendices with detailed information on taxonomy and metadata
design and on re-
cords management and privacy legislation.
One thing that is sure is that the complex fi eld of IG is
evolving. It will continue
to change and solidify. But help is here: No other book offers
the kind of compre-
hensive coverage of IG contained within these pages.
Leveraging the critical advice
provided here will smooth your path to understanding and
31. implementing successful
IG programs.
Robert F. Smallwood
xvii
ACKNOWLEDGMENTS
I
would like to sincerely thank my colleagues for their support
and generous contribu-
tion of their expertise and time, which made this pioneering text
possible.
Many thanks to Lori Ashley, Barb Blackburn, Barclay Blair,
Charmaine Brooks,
Ken Chasse, Monica Crocker, Charles M. Dollar, Seth Earley,
Dr. Patricia Franks,
Randy Kahn, Paula Lederman, and Barry Murphy.
32. I am truly honored to include their work and owe them a great
debt of gratitude.
PA RT O N E
Information
Governance
Concepts,
Defi nitions, and
Principles
3
The Onslaught
of Big Data and
the Information
Governance Imperative
33. C H A P T E R 1
T
he value of information in business is rising, and business
leaders are more and
more viewing the ability to govern, manage, and harvest
information as critical
to success. Raw data is now being increasingly viewed as an
asset that can be
leveraged, just like fi nancial or human capital.1 Some have
called this new age of “Big
Data” the “industrial revolution of data.”
According to the research group Gartner, Inc., Big Data is defi
ned as “high-volume,
high-velocity and high-variety information assets that demand
cost-effective, inno-
vative forms of information processing for enhanced insight and
decision making.” 2
A practical defi nition should also include the idea that the
amount of data—both struc-
tured (in databases) and unstructured (e.g., e-mail, scanned
documents) is so mas-
34. sive that it cannot be processed using today’s database tools and
analytic software
techniques. 3
In today’s information overload era of Big Data—characterized
by massive growth
in business data volumes and velocity—the ability to distill key
insights from enor-
mous amounts of data is a major business differentiator and
source of sustainable com-
petitive advantage. In fact, a recent report by the World
Economic Forum stated that
data is a new asset class and personal data is “the new oil.” 4
And we are generating more
than we can manage effectively with current methods and tools.
The Big Data numbers are overwhelming: Estimates and
projections vary, but it
has been stated that 90 percent of the data existing worldwide
today was created in the
last two years 5 and that every two days more information is
generated than was from
the dawn of civilization until 2003. 6 This trend will
continue: The global market for
Big Data technology and services is projected to grow at a
35. compound annual rate of
27 percent through 2017, about six times faster than the general
information and com-
munications technology (ICT) market. 7
Many more comparisons and statistics are available, and all
demonstrate the
incredible and continued growth of data.
Certainly, there are new and emerging opportunities arising
from the accu-
mulation and analysis of all that data we are busy generating
and collecting. New
enterprises are springing up to capitalize on data mining and
business intelligence
opportunities. The U.S. federal government joined in,
announcing $200 million in
Big Data research programs in 2012.8
4 INFORMATION GOVERNANCE
Big Data values massive accumulation of data, whereas in
business, e-discovery
36. realities and potential legal liabilities dictate that data be culled
to only that
which has clear business value.
But established organizations, especially larger ones, are being
crushed by this
onslaught of Big Data: It is just too expensive to keep all the
information that is being
generated, and unneeded information is a sort of irrelevant
sludge for decision makers
to wade through. They have diffi culty knowing which
information is an accurate and
meaningful “wheat” and which is simply irrelevant “chaff.”
This means they do not
have the precise information they need to base good business
decisions upon.
And all that Big Data piling up has real costs: The burden of
massive stores of
information has increased storage management costs
dramatically, caused overloaded
systems to fail, and increased legal discovery costs. 9 Further,
the longer that data is
kept, the more likely that it will need to be migrated to newer
computing platforms,
37. driving up conversion costs; and legally, there is the risk that
somewhere in that
mountain of data an organization stores is a piece of
information that represents a
signifi cant legal liability.10
This is where the worlds of Big Data and business collide . For
Big Data proponents,
more data is always better, and there is no perceived downside
to accumulation of mas-
sive amounts of data. In the business world, though, the
realities of legal e-discovery
mean the opposite is true. 11 To reduce risk, liability, and
costs, it is critical for unneeded
information to be disposed of in a systematic, methodical, and
“legally defensible” (jus-
tifi able in legal proceedings) way, when it no longer has legal,
regulatory, or business
value. And there also is the high-value benefi t of basing
decisions on better, cleaner
data, which can come about only through rigid, enforced
information governance
(IG) policies that reduce information glut.
Organizations are struggling to reduce and right-size their
38. information footprint
by discarding superfl uous and redundant data, e-documents,
and information. But the
critical issue is devising policies, methods, and processes and
then deploying information technol-
ogy (IT) to sort through which information is valuable and
which no longer has business value
and can be discarded.
IT, IG, risk, compliance, and legal representatives in
organizations have a clear
sense that most of the information stored is unneeded, raises
costs, and poses risks.
According to a survey taken at a recent Compliance,
Governance and Oversight
Counsel summit, respondents estimated that approximately 25
percent of information
stored in organizations has real business value, while 5 percent
must be kept as busi-
ness records and about 1 percent is retained due to a litigation
hold. “This means that
The onslaught of Big Data necessitates that information
governance (IG) be
implemented to discard unneeded data in a legally defensible
39. way.
THE ONSLAUGHT OF BIG DATA AND THE INFORMATION
GOVERNANCE IMPERATIVE 5
[about] 69 percent of information in most companies has no
business, legal, or regulatory value.
Companies that are able to dispose of this data debris return
more profi t to sharehold-
ers, can leverage more of their IT budgets for strategic
investments, and can avoid
excess expense in legal and regulatory response” (emphasis
added). 12
With a smaller information footprint , organizations can more
easily fi nd what they tt
need and derive business value from it.13 They must eliminate
the data debris regularly
and consistently, and to do this, processes and systems must be
in place to cull valuable
information and discard the data debris daily. An IG program
sets the framework to
accomplish this.
40. The business environment has also underscored the need for
IG. According to
Ted Friedman at Gartner, “The recent global fi nancial crisis
has put information gov-
ernance in the spotlight. . . . [It] is a priority of IT and business
leaders as a result of
various pressures, including regulatory compliance mandates
and the urgent need for
improved decision-making.” 14
And IG mastery is critical for executives: Gartner predicts that
by 2016, one in fi ve chief
information offi cers in regulated industries will be fi red from
their jobs for failed IG initiatives. s 15
Defi ning Information Governance
IG is a sort of super discipline that has emerged as a result of
new and tightened legislation
governing businesses, external threats such as hacking and data
breaches, and the recog-
nition that multiple overlapping disciplines were needed to
address today’s information
management challenges in an increasingly regulated and
41. litigated business environment.16
IG is a subset of corporate governance, and includes key
concepts from re-
cords management, content management, IT and data
governance, information se-
curity, data privacy, risk management, litigation readiness,
regulatory compliance,
long-term digital preservation , and even business intelligence.
This also means
that it includes related technology and discipline subcategories,
such as document
management, enterprise search, knowledge management, and
business continuity/
disaster recovery.
Only about one quarter of information organizations are
managing has real
business value.
With a smaller information footprint, it is easier for
organizations to fi nd the
information they need and derive business value from it.
IG is a subset of corporate governance.
42. 6 INFORMATION GOVERNANCE
IG is a sort of superdiscipline that encompasses a variety
of key concepts from
a variety of related disciplines.
Practicing good IG is the essential foundation for building
legally defensible
disposition practices to discard unneeded information and to
secure confi dential in-
formation, which may include trade secrets, strategic plans,
price lists, blueprints, or
personally identifi able information (PII) subject to privacy
laws; it provides the basis
for consistent, reliable methods for managing data, e-
documents, and records.
Having trusted and reliable records, reports, data, and databases
enables managers
to make key decisions with confi dence.17 And accessing that
information and business
intelligence in a timely fashion can yield a long-term
43. sustainable competitive advan-
tage, creating more agile enterprises.
To do this, organizations must standardize and systematize
their handling of in-
formation. They must analyze and optimize how information is
accessed, controlled,
managed, shared, stored, preserved, and audited. They must
have complete, current,
and relevant policies, processes, and technologies to manage
and control information,
including who is able to access what information , and when,
to meet external legal
and regulatory demands and internal governance policy
requirements. In short, IG is
about information control and compliance.
IG is a subset of corporate governance, which has been around
as long as corpora-
tions have existed. IG is a rather new multidisciplinary fi eld
that is still being defi ned,
but has gained traction increasingly over the past decade. The
focus on IG comes not
only from compliance, legal, and records management
functionaries but also from ex-
44. ecutives who understand they are accountable for the
governance of information and
that theft or erosion of information assets has real costs and
consequences.
“Information governance” is an all-encompassing term for how
an organization
manages the totality of its information.
According to the Association of Records Managers and
Administrators
(ARMA), IG is “a strategic framework composed of standards,
processes, roles, and
metrics that hold organizations and individuals accountable to
create, organize, secure,
maintain, use, and dispose of information in ways that align
with and contribute to the
organization’s goals.”18
IG includes the set of policies, processes, and controls to
manage information in compliance
with external regulatory requirements and internal governance
frameworks . Specifi c policiess
apply to specifi c data and document types, records series, and
other business informa-
45. tion, such as e-mail and reports.
Stated differently, IG is “a quality-control discipline for
managing, using, improv-
ing, and protecting information.” 19
Practicing good IG is the essential foundation for building
legally defensible
disposition practices to discard unneeded information.
THE ONSLAUGHT OF BIG DATA AND THE INFORMATION
GOVERNANCE IMPERATIVE 7
IG is “a strategic framework composed of standards,
processes, roles, and
metrics, that hold organizations and individuals accountable to
create, orga-
nize, secure, maintain, use, and dispose of information in ways
that align with
and contribute to the organization’s goals.” 20
Fleshing out the defi nition further: “Information governance is
policy-based man-
46. agement of information designed to lower costs, reduce risk,
and ensure compliance
with legal, regulatory standards, and/or corporate
governance.”21 IG necessarily in-
corporates not just policies but information technologies to
audit and enforce those
policies. The IG team must be cognizant of information
lifecycle issues and be able
to apply the proper retention and disposition policies, including
digital preservation
where records need to be maintained for long periods.
IG Is Not a Project, But an Ongoing Program
IG is an ongoing program , not a one-time project. IG provides
an umbrella to manage
and control information output and communications. Since
technologies change so
quickly, it is necessary to have overarching policies that can
manage the various IT
platforms that an organization may use.
Compare it to a workplace safety program; every time a new
location, team member,
piece of equipment, or toxic substance is acquired by the
47. organization, the workplace
safety program should dictate how that is handled. If it does
not, the workplace safety
policies/procedures/training that are part of the workplace
safety program need to be
updated. Regular reviews are conducted to ensure the program
is being followed and ad-
justments are made based on the fi ndings. The effort never
ends. s 22 The same is true for IG.
IG is not only a tactical program to meet regulatory,
compliance, and litigation
demands. It can be strategic , in that it is the necessary
underpinning for developing a c
management strategy that maximizes knowledge worker
productivity while minimiz-
ing risk and costs.
Why IG Is Good Business
IG is a tough sell. It can be diffi cult to make the business case
for IG, unless there has been
some major compliance sanction, fi ne, legal loss, or colossal
data breach. In fact, the largest
48. IG is how an organization maintains security, complies
with regulations, and
meets ethical standards when managing information.
IG is a multidisciplinary program that requires an ongoing
effort.
8 INFORMATION GOVERNANCE
impediment to IG adoption is simply identifying its benefi ts
and costs, according to the Economist
Intelligence Unit. Sure, the enterprise needs better control over
its information, but how
much better? At what cost? What is the payback period and the
return on investment? 23
It is challenging to make the business case for IG, yet making
that case is funda-
mental to getting IG efforts off the ground.
Here are eight reasons why IG makes good business sense, from
IG thought
leader Barclay Blair:
49. 1. We can’t keep everything forever. IG makes sense
because it enables organiza-
tions to get rid of unnecessary information in a defensible
manner. Organi-
zations need a sensible way to dispose of information in order
to reduce the
cost and complexity of the IT environment. Having unnecessary
informa-
tion around only makes it more diffi cult and expensive to
harness informa-
tion that has value.
2. We can’t throw everything away. IG makes sense because
organizations can’t
keep everything forever, nor can they throw everything away.
We need
information—the right information, in the right place, at the
right time.
Only IG provides the framework to make good decisions about
what infor-
mation to keep.
3. E-discovery. IG makes sense because it reduces the cost
and pain of discov-
50. ery. Proactively managing information reduces the volume of
information
exposed to e-discovery and simplifi es the task of fi nding and
producing
responsive information.
4. Your employees are screaming for it—just listen. IG
makes sense because it
helps knowledge workers separate “signal” from “noise” in their
informa-
tion fl ows. By helping organizations focus on the most valuable
informa-
tion, IG improves information delivery and improves
productivity.
5. It ain’t gonna get any easier. IG makes sense because
it is a proven way for
organizations to respond to new laws and technologies that
create new re-
quirements and challenges. The problem of IG will not get
easier over
time, so organizations should get started now.
6. The courts will come looking for IG. IG makes sense
because courts and regu-
51. lators will closely examine your IG program. Falling short can
lead to fi nes,
sanctions, loss of cases, and other outcomes that have negative
business and
fi nancial consequences.
7. Manage risk: IG is a big one. Organizations need to do
a better job of identi-
fying and managing risk. The risk of information management
failures is a
critical risk that IG helps to mitigate.
8. E-mail: Reason enough. IG makes sense because it helps
organizations take con-
trol of e-mail. Solving e-mail should be a top priority for every
organization. 24
Failures in Information Governance
The failure to implement and enforce IG can lead to
vulnerabilities that can have dire
consequences. The theft of confi dential U.S. National Security
Agency documents
52. THE ONSLAUGHT OF BIG DATA AND THE INFORMATION
GOVERNANCE IMPERATIVE 9
by Edward Snowden in 2013 could have been prevented by
properly enforced IG.
Also, Ford Motor Company is reported to have suffered a loss
estimated at $50 to
$100 million as a result of the theft of confi dential documents
by one of its own em-
ployees. A former product engineer who had access to
thousands of trade secret docu-
ments and designs sold them to a competing Chinese car
manufacturer. A strong IG
program would have controlled and tracked access and
prevented the theft while pro-
tecting valuable intellectual property. 25
Law enforcement agencies have also suffered from poor IG. In
a rather frivolous
case in 2013 that highlighted the lack of policy enforcement for
the mobile environ-
ment, it was reported that U.S. agents from the Federal Bureau
of Investigation used
government-issued mobile phones to send explicit text messages
53. and nude photographs
to coworkers. The incidents did not have a serious impact but
did compromise the
agency and its integrity, and “adversely affected the daily
activities of several squads.” 26
Proper mobile communications policies were obviously not
developed and enforced.
IG is also about information security and privacy, and serious
thought must be
given when creating policies to safeguard personal, classifi ed
or confi dential informa-
tion. Schemes to compromise or steal information can be quite
deceptive and devious,
masked by standard operating procedures—if proper IG controls
and monitoring are
not in place. To wit: Granting remote access to confi dential
information assets for
key personnel is common. Granting medical leave is also
common. But a deceptive
and dishonest employee could feign a medical leave while
downloading volumes of
confi dential information assets for a competitor—and that is
exactly what happened at
Accenture, a global consulting fi rm. During a fraudulent
54. medical leave, an employee
was allowed access to Accenture’s Knowledge Exchange (KX),
a detailed knowledge
base containing previous proposals, expert reports, cost-
estimating guidelines, and
case studies. This activity could have been prevented by
monitoring and analytics that
would have shown an inordinate amount of downloads—
especially for an “ailing” em-
ployee. The employee then went to work for a direct competitor
and continued to
download the confi dential information from Accenture,
estimated to be as many as
1,000 critical documents. While the online access to KX was
secure, the use of the
electronic documents could have been restricted even after the
documents were down-r
loaded, if IG measures were in place and newer technologies
(such as information
rights management [IRM] software) were deployed to secure
them directly and main-
tain that security remotely. With IRM, software security
protections can be employed
to seal the e-documents and control their use—even after they
leave the organization.
55. More details on IRM technology and its capabilities is presented
later in this book.
Other recent high-profi le data and document leakage cases
revealing information
security weaknesses that could have been prevented by a robust
IG program include:
■ Huawei Technologies, the largest networking and mobile
communications
company in China, was sued by U.S.-based Motorola for
allegedly conspiring
to steal trade secrets through former Motorola employees.
Ford’s loss from stolen documents in a single case of
intellectual property (IP)
theft was estimated at $50 to $100 million.
10 INFORMATION GOVERNANCE
■ MI6, the U.K. equivalent of the U.S. Central Intelligence
Agency, learned that
one of its agents in military intelligence attempted to sell confi
56. dential docu-
ments to the intelligence services of the Netherlands for £2
million GBP
($3 million USD).
And breaches of personal information revealing failures in
privacy protection
abound; here are just a few:
■ Health information of 1,600 cardiology patients at Texas
Children’s Hospital
was compromised when a doctor’s laptop was stolen. The
information includ-
ed personal and demographic information about the patients,
including their
names, dates of birth, diagnoses, and treatment histories. 27
■ U.K. medics lost the personal records of nearly 12,000
National Health Service
patients in just eight months. Also, a hospital worker was
suspended after it was
discovered he had sent a fi le containing pay-slip details for
every member of
staff to his home e-mail account. 28
57. ■ Personal information about more than 600 patients of the
Fraser Health
Authority in British Columbia, Canada, was stored on a laptop
stolen from
Burnaby General Hospital.
■ In December 2013, Target stores in the U.S. reported that
as many as 110 million
customer records had been breached in a massive attack that
lasted weeks.
The list of breaches and IG failures could go on and on, more
than fi lling the
pages of this book. It is clear that it is occurring and that it will
continue. IG controls to
safeguard confi dential information assets and protect privacy
cannot rely solely on the trustwor-
thiness of employees and basic security measures. Up-to-date
IG policies and enforcement
efforts and newer technology sets are needed, with active,
consistent monitoring and
program adjustments to continue to improve.
Executives and senior managers can no longer avoid the issue,
as it is abundantly
58. clear that the threat is real and the costs of taking such
avoidable risks can be high. A
single security breach is an IG failure and can cost the entire
business. According to
Debra Logan of Gartner, “When organizations suffer high-profi
le data losses, espe-
cially involving violations of the privacy of citizens or
consumers, they suffer serious
reputational damage and often incur fi nes or other sanctions. IT
leaders will have to
take at least part of the blame for these incidents.” 29
Form IG Policies, Then Apply Technology for Enforcement
Typically, some policies governing the use and control of
information and records
may have been established for fi nancial and compliance
reports, and perhaps e-mail,
but they are often incomplete and out-of-date and have not been
adjusted for changes
in the business environment, such as new technology platforms
(e.g., Web 2.0, social
IG controls to safeguard confi dential information assets
and protect privacy can-
59. not rely solely on the trustworthiness of employees and basic
security measures.
THE ONSLAUGHT OF BIG DATA AND THE INFORMATION
GOVERNANCE IMPERATIVE 11
media), changing laws (e.g., U.S. Federal Rules of Civil
Procedure 2006 changes), and
additional regulations.
Further adding to the challenge is the rapid proliferation of
mobile devices like
tablets, phablets, and smartphones used in business—
information can be more easily
lost or stolen—so IG efforts must be made to preserve and
protect the enterprise’s
information assets.
Proper IG requires that policies are fl exible enough not to
hinder the proper fl ow
of information in the heat of the business battle yet strict
enough to control and audit
for misuse, policy violations, or security breaches. This is a
60. continuous iterative policy-
making process that must be monitored and fi ne-tuned. Even
with the absolute best
efforts, some policies will miss the mark and need to be
reviewed and adjusted.
Getting started with IG awareness is the crucial fi rst step. It
may have popped up on an
executive’s radar at one point or another and an effort might
have been made, but many
organizations leave these policies on the shelf and do not revise
them on a regular basis.
IG is the necessary underpinning for a legally defensible
disposition program that
discards data debris and helps narrow the search for meaningful
information on which
to base business decisions. IG is also necessary to protect and
preserve critical infor-
mation assets. An IG strategy should aim to minimize exposure
to risk, at a reasonable
cost level, while maximizing productivity and improving the
quality of information
delivered to knowledge users.
61. But a reactive, tactical project approach is not the way to go
about it—haphazardly t
swatting at technological, legal, and regulatory fl ies. A
proactive, strategic program,
with a clear, accountable sponsor, an ongoing plan, and regular
review process, is the
only way to continuously adjust IG policies to keep them
current so that they best
serve the organization’s needs.
Some organizations have created formal governance bodies to
establish strat-
egies, policies, and procedures surrounding the distribution of
information inside
and outside the enterprise. These governance bodies, steering
committees, or teams
should include members from many different functional areas,
since proper IG ne-
cessitates input from a variety of stakeholders. Representatives
from IT, records man-
agement, corporate or agency archiving, risk management,
compliance, operations,
human resources, security, legal, fi nance, and perhaps
knowledge management are
typically a part of IG teams. Often these efforts are jump-started
62. and organized by
an executive sponsor who utilizes third-party consulting
resources that specialize in
IG efforts, especially considering the newness of IG and its
emerging best practices.
So in this era of ever-growing Big Data, leveraging IG policies
to focus on re-
taining the information that has real business value, while
discarding the majority of
information that has no value and carries associated increased
costs and risks, is criti-
cal to success for modern enterprises. This must be
accomplished in a systematic,
consistent, and legally defensible manner by implementing a
formal IG program.
Other crucial elements of an IG program are the steps taken to
secure confi dential
information by enforcing and monitoring policies using the
appropriate information
technologies.
Getting started with IG awareness is the crucial fi rst step.
63. 12 INFORMATION GOVERNANCE
CHAPTER SUMMARY: KEY POINTS
■ The onslaught of Big Data necessitates that IG be
implemented to discard
unneeded data in a legally defensible way.
■ Big Data values massive accumulation of data, whereas in
business, e-discovery
realities and potential legal liabilities dictate that data be culled
to only that
which has clear business value.
■ Only about one quarter of the information organizations are
managing has
real business value.
■ With a smaller information footprint, it is easier for
organizations to fi nd the
information they need and derive business value from it.
■ IG is a subset of corporate governance and encompasses the
policies and
64. leveraged technologies meant to manage what corporate
information is re-
tained, where, and for how long, and also how it is retained.
■ IG is a sort of super discipline that encompasses a variety
of key concepts
from a variety of related and overlapping disciplines.
■ Practicing good IG is the essential foundation for building
legally defensible
disposition practices to discard unneeded information.
■ According to ARMA, IG is “a strategic framework
composed of standards,
processes, roles, and metrics that hold organizations and
individuals account-
able to create, organize, secure, maintain, use, and dispose of
information in
ways that align with and contribute to the organization’s goals.”
30
■ IG is how an organization maintains security, complies with
regulations and
laws, and meets ethical standards when managing information.
65. ■ IG is a multidisciplinary program that requires an ongoing
effort and active
participation of a broad cross-section of functional groups and
stakeholders.
■ IG controls to safeguard confi dential information assets
and protect privacy
cannot rely solely on the trustworthiness of employees and basic
security
measures.
■ Getting started with IG awareness is the crucial fi rst step.
Notes
1. The Economist, “Data, Data Everywhere,” February 25,
2010, www.economist.com/node/15557443
2. Gartner, Inc., “IT Glossary: Big Data,”
www.gartner.com/it-glossary/big-data/ (accessed April 15,
2013).
3. Webopedia, “Big Data,”
www.webopedia.com/TERM/B/big_data.html (accessed April
15, 2013).
http://www.economist.com/node/15557443
66. http://www.gartner.com/it-glossary/big-data/
http://www.webopedia.com/TERM/B/big_data.html
THE ONSLAUGHT OF BIG DATA AND THE INFORMATION
GOVERNANCE IMPERATIVE 13
4. World Economic Forum, “Personal Data:The Emergence of
a New Asset Class”(January 2011), http://
www3.weforum.org/docs/WEF_ITTC_PersonalDataNewAsset_R
eport_2011.pdf
5. Deidra Paknad, “Defensible Disposal: You Can’t Keep All
Your Data Forever,” July 17, 2012, www
.forbes.com/sites/ciocentral/2012/07/17/defensible-disposal-
you-cant-keep-all-your-data-forever/
6. Susan Karlin, “Earth’s Nervous System: Looking at
Humanity Through Big Data,” www.fastcocreate
.com/1681986/earth-s-nervous-system-looking-at-humanity-
through-big-data#1(accessed March 5,
2013).
7. IDC Press Release, December 18, ,2013,
http://www.idc.com/getdoc.jsp?containerId=prUS24542113
67. New IDC Worldwide Big Data Technology and Services
Forecast Shows Market Expected to Grow to
$32.4 Billion in 2017
8. Steve Lohr, “How Big Data Became So Big,” New York
Times, August 11, 2012, www.nytimes.
com/2012/08/12/business/how-big-data-became-so-big-
unboxed.html?_r=2&smid=tw-share&
9. Kahn Consulting, “Information Governance Brief,”
sponsored by IBM, www.delve.us/downloads/
Brief-Defensible-Disposal.pdf (accessed March 4, 2013).
10. Barclay T. Blair, “Girding for Battle,” Law Technology
News, October 1, 2012, www.law.com/jsp/lawtech-
nologynews/PubArticleLTN.jsp?id=1202572459732&thepage=1
11. Ibid.
12. Paknad, “Defensible Disposal.”
13. Randolph A. Kahn,
https://twitter.com/InfoParkingLot/status/273791612172259329,
November 28, 2012.
14. Gartner Press Release, “Gartner Says Master Data
Management Is Critical to Achieving Effective
68. Information Governance,”
www.gartner.com/newsroom/id/1898914, January 19, 2012
15. Ibid.
16. Monica Crocker, e-mail to author, June 21, 2012.
17. Economist Intelligence Unit, “The Future of Information
Governance,” www.emc.com/leadership/
business-view/future-information-governance.htm (accessed
November 14, 2013).
18. ARMA International, Glossary of Records and Information
Management Terms , 4th ed., 2012, TR 22–2012.s
19. Arvind Krishna, “Three Steps to Trusting Your Data in
2011,” IT Business Edge , posted March 9, 2011,
www.itbusinessedge.com/guest-opinions/three-steps-trusting-
your-data-2011 . (accessed November
14, 2013).
20. ARMA International, Glossary of Records and Information
Management Terms , 4th ed., 2012, TR 22–2012.s
21. Laura DuBoisand Vivian Tero, “Practical Information
Governance: Balancing Cost, Risk, and Pro-
ductivity,” IDC White Paper (August 2010),
www.emc.com/collateral/analyst-reports/idc-practical-
69. information-governance-ar.pdf
22. Monica Crocker, e-mail to author, June 21, 2012.
23. Barclay T. Blair, Making the Case for Information
Governance: Ten Reasons IG Makes Sense , ViaLumina
Ltd, 2010. Online at http://barclaytblair.com/making-the-case-
for-ig-ebook/ (accessed November 14,
2013).
24. Barclay T. Blair, “8 Reasons Why Information Governance
(IG) Makes Sense,” June 29, 2009, www.
digitallandfi ll.org/2009/06/8-reasons-why-information-
governance-ig-makes-sense.html
25. Peter Abatan, “Corporate and Industrial Espionage to Rise
in 2011,” Enterprise Digital Rights Man-
agement,
http://enterprisedrm.tumblr.com/post/2742811887/corporate-
espionage-to-rise-in-2011 .
(accessed November 14, 2013).
26. BBC News, “FBI Staff Disciplined for Sex Texts and Nude
Pictures,” February 22, 2013, www.bbc.
co.uk/news/world-us-canada-21546135
70. 27. Todd Ackerman, “Laptop Theft Puts Texas Children’s
Patient Info at Risk,” Houston Chronicle , July 30, 2009, e
www.chron.com/news/houston-texas/article/Laptop-theft-puts-
Texas-Children-s-patient-info-1589473.
php . (accessed March 2, 2012).
28. Jonny Greatrex, “Bungling West Midlands Medics Lose
12,000 Private Patient Records,” Sunday Mer-
cury, September 5, 2010,
www.sundaymercury.net/news/sundaymercuryexclusives/2010/0
9/05/bun-
gling-west-midlands-medics-lose-12–000-private-patient-
records-66331–27203177/ (accessed March
2, 2012).
29. Gartner Press Release, “Gartner Says Master Data
Management Is Critical to Achieving Effective
Information Governance.”
30. ARMA International, Glossary of Records and Information
Management Terms. s
http://www3.weforum.org/docs/WEF_ITTC_PersonalDataNewA
sset_Report_2011.pdf
74. nance (IG) and how it is distinct from other similar industry
terms, such as
information technology (IT) governance and data governance .
They are all
a subset of corporate governance, and in the above sequence,
become increasingly
more granular in their approach. Data governance is a part of
broader IT governance,
which is also a part of even broader information governance.
The few texts that exist
have compounded the confusion by offering a limited defi nition
of IG, or sometimes
offering a defi nition of IG that is just plain incorrect , often
confusing it with simple datat
governance.
So in this chapter we spell out the differences and include
examples in hopes of
clarifying what the meaning of each term is and how they are
related.
Data Governance
Data governance involves processes and controls to ensure that
75. information at the data
level—raw alphanumeric characters that the organization is
gathering and inputting—
is true and accurate, and unique (not redundant). It involves
data cleansing ( or data
scrubbing) to strip out corrupted, inaccurate, or extraneous data
and gg de-duplication,
to eliminate redundant occurrences of data.
Data governance focuses on information quality from the
ground up at the lowest
or root level, so that subsequent reports, analyses, and
conclusions are based on clean,
reliable, trusted data (or records) in database tables. Data
governance is the most rudi-
mentary level at which to implement information governance.
Data governance efforts
seek to ensure that formal management controls—systems,
processes, and accountable
employees who are stewards and custodians of the data—are
implemented to govern
critical data assets to improve data quality and to avoid negative
downstream effects of
poor data. The biggest negative consequence of poor or
inaccurate data is poorly and
76. inaccurately based decisions.
16 INFORMATION GOVERNANCE
Data governance is a newer, hybrid quality control discipline
that includes
elements of data quality, data management, IG policy
development, business process
improvement, and compliance and risk management.
Data Governance Strategy Tips
Everyone in an organization wants good-quality data to work
with. But it is not so
easy to implement a data governance program. First of all, data
is at such a low level
that executives and board members are typically unaware of the
details of the “smoky
back room” of data collection: cleansing, normalization, and
input. So it is diffi cult to
gain an executive sponsor and funding to initiate the effort. 1
And if a data governance
program does move forward, there are challenges in getting
77. business users to adhere
to new policies. This is a crucial point, since much of the data
is being generated by
business units. But there are some general guidelines that can
help improve a data
governance program’s chances for success:
■ Identify a measureable impact. A data governance program
must be able to dem-
onstrate business value, or it will not get the executive
sponsorship and funding
it needs to move forward. A readiness assessment should
capture the current
state of data quality and whether an enterprise or business unit
level effort
is warranted. Other key issues include: Can the organization
save hard costs
by implementing data governance? Can it reach more customers
or increase
revenue generated from existing customers?2
■ Assign accountability for data quality to business units, not
IT. Typically, IT has had
responsibility for data quality, yet it is mostly not under that
department’s con-
78. trol, since most of the data is being generated in the business
units. A pointed
effort must be made to push responsibility and ownership for
data to the busi-
ness units that create and use the data.
■ Recognize the uniqueness of data as an asset. Unlike other
assets, such as people,
factories, equipment, and even cash, data is largely unseen, out
of sight, and
intangible. It changes daily. It spreads throughout business
units. It is copied
and deleted. Data growth can spiral out of control, obscuring
the data that has
true business value. So data has to be treated differently, and its
unique qualities
must be considered.
■ Forget the past; implement a going-forward strategy. It is a
signifi cantly greater
task to try to improve data governance across the enterprise for
existing data.
Remember, you may be trying to fi x decades of bad behavior,
mismanagement,
and lack of governance. Taking an incremental approach with an
79. eye to the
future provides for a clean starting point and can substantially
reduce the pain
required to implement. A proven best practice is to implement a
from-this-
point-on strategy where new data governance policies for
handling data are
implemented beginning on a certain date.
Data governance uses techniques like data cleansing and de-
duplication to
improve data quality and reduce redundancies.
INFORMATION GOVERNANCE, IT GOVERNANCE, DATA
GOVERNANCE 17
Good data governance ensures that downstream negative
effects of poor data
are avoided and that subsequent reports, analyses, and
conclusions are based
on reliable, trusted data.
■ Manage the change. Educate, educate, educate. People must
80. be trained to under-
stand why the data governance program is being implemented
and how it will
benefi t the business. The new policies represent a cultural
change, and people
need supportive program messages and training in order to make
the shift. 3
IT Governance
IT governance is the primary way that stakeholders can ensure
that investments in IT create
business value and contribute toward meeting business
objectives.4 This strategic align-
ment of IT with the business is challenging yet essential. IT
governance programs
go further and aim to “improve IT performance, deliver
optimum business value and
ensure regulatory compliance.” 5
Although the CIO typically has line responsibility for
implementing IT gover-
nance, the CEO and board of directors must receive reports and
updates to discharge
their responsibilities for IT governance and to see that the
81. program is functioning well
and providing business benefi ts.
Typically, in past decades, board members did not get involved
in overseeing IT
governance. But today it is a critical and unavoidable
responsibility. According to the
IT Governance Institute’s Board Briefi ng on IT Governance ,
“IT governance is the re-
sponsibility of the board of directors and executive
management. It is an integral part
of enterprise governance and consists of the leadership and
organizational structures
and processes that ensure that the organization’s IT sustains and
extends the organiza-
tion’s strategies and objectives.” 6
The focus is on the actual software development and
maintenance activities of the
IT department or function, and IT governance efforts focus on
making IT effi cient
and effective. That means minimizing costs by following proven
software develop-
ment methodologies and best practices, principles of data
governance and information
82. quality, and project management best practices while aligning
IT efforts with the busi-
ness objectives of the organization.
IT Governance Frameworks
Several IT governance frameworks can be used as a guide to
implementing an IT
governance program. (They are introduced in this chapter in a
cursory way; detailed
discussions of them are best suited to books focused solely on
IT governance.)
IT governance seeks to align business objectives with IT
strategy to deliver
business value.
18 INFORMATION GOVERNANCE
Although frameworks and guidance like CobiT® and ITIL
have been widely
adopted, there is no absolute standard IT governance
framework; the combination
83. that works best for an organization depends on business factors,
corporate culture, IT
maturity, and staffi ng capability. The level of implementation
of these frameworks will
also vary by organization.
CobiT®
CobiT (Control Objectives for Information and related
Technology) is a process-T
based IT governance framework that represents a consensus of
experts worldwide.
Codeveloped by the IT Governance Institute and ISACA
(previously known as the
Information Systems Audit and Control Association), CobiT
addresses business
risks, control requirements, compliance, and technical issues. 7
CobiT offers IT controls that:
■ Cut IT risks while gaining business value from IT under an
umbrella of a glob-
ally accepted framework.
■ Assist in meeting regulatory compliance requirements.
■ Utilize a structured approach for improved reporting and
84. management deci-
sion making.
■ Provide solutions to control assessments and project
implementations to im-
prove IT and information asset control. 8
CobiT consists of detailed descriptions of processes required in
IT and also tools
to measure progress toward maturity of the IT governance
program. It is industry
agnostic and can be applied across all vertical industry sectors,
and it continues to be
revised and refi ned. 9
CobiT is broken out into three basic organizational levels and
their responsibili-
ties: (1) board of directors and executive management; (2) IT
and business manage-
ment; and (3) line-level governance, and security and control
knowledge workers. 10
The CobiT model draws on the traditional “plan, build, run,
monitor” paradigm of
85. traditional IT management, only with variations in semantics.
The CobiT framework
is divided into four IT domains—(1) plan and organize, (2)
acquire and implement, (3)
deliver and support, and (4) monitor and evaluate—which
contain 34 IT processes and
210 control objectives. Specifi c goals and metrics are assigned,
and responsibilities and
accountabilities are delineated.
The CobiT framework maps to the international information
security standard,
ISO 17799, and is also compatible with IT Infrastructure
Library (ITIL) and other y
“accepted practices” in IT development and operations.11
ValIT®
ValIT is a newer value-oriented framework that is compatible
with and complemen-
tary to CobiT. Its principles and best practices focus is on
leveraging IT investments
to gain maximum value. Forty key ValIT essential management
practices (analogous to
CobiT’s control objectives) support three main processes: value
governance, portfolio
86. management, and investment management. ValIT and CobiT
“provide a full frame-
work and supporting tool set” to help managers develop policies
to manage business
risks and deliver business value while addressing technical
issues and meeting control
objectives in a structured, methodic way. 12
INFORMATION GOVERNANCE, IT GOVERNANCE, DATA
GOVERNANCE 19
ITIL
ITIL (Information Technology Infrastructure Library) is a set
of process-oriented
best practices and guidance originally developed in the United
Kingdom to standard-
ize delivery of IT service management. ITIL is applicable to
both the private and
public sectors and is the “most widely accepted approach to IT
service management
in the world.”13 As with other IT governance frameworks,
ITIL provides essential
guidance for delivering business value through IT, and it
87. “provides guidance to or-
ganizations on how to use IT as a tool to facilitate
business change, transformation
and growth.”14
ITIL best practices form the foundation for ISO/IEC 20000
(previously BS15000),
the International Service Management Standard for
organizational certifi cation and
compliance. 15 ITIL 2011 is the latest revision (as of this
printing), and it consists of fi ve
core published volumes that map the IT service cycle in a
systematic way:
1. ITIL Service Strategy
2. ITIL Service Design
3. ITIL Service Transition
4. ITIL Service Operation
5. ITIL Continual Service Improvement 16
ISO 38500
ISO/IEC 38500:2008 is an international standard that provides
high-level principles
and guidance for senior executives and directors, and those
advising them, for the
88. effective and effi cient use of IT. 17 Based primarily on AS
8015, the Australian IT gov-
ernance standard, it “applies to the governance of management
processes” that are
performed at the IT service level, but the guidance assists
executives in monitoring IT
and ethically discharging their duties with respect to legal and
regulatory compliance
of IT activities.
The ISO 38500 standard comprises three main sections:
1. Scope, Application and Objectives
2. Framework for Good Corporate Governance of IT
3. Guidance for Corporate Governance of IT
CobiT is process-oriented and has been widely adopted as an
IT governance
framework. ValIT is value-oriented and compatible and
complementary with
CobiT, yet focuses on value delivery.
ITIL is the “most widely accepted approach to IT service
management in the
world.”
89. 20 INFORMATION GOVERNANCE
It is largely derived from AS 8015, the guiding principles of
which were:
■ Establish responsibilities
■ Plan to best support the organization
■ Acquire validly
■ Ensure performance when required
■ Ensure conformance with rules
■ Ensure respect for human factors
The standard also has relationships with other major ISO
standards, and embraces
the same methods and approaches. 18
Information Governance
Corporate governance is the highest level of governance in an
organization, and a
key aspect of it is IG. IG processes are higher level than the
details of IT governance
90. and much higher than data governance, but both data and IT
governance can be (and
should be) a part of an overall IG program. The IG approach to
governance focuses
not on detailed IT or data capture and quality processes but
rather on controlling the
information that is generated by IT and offi ce systems. d
IG efforts seek to manage and control information assets to
lower risk, ensure com-
pliance with regulations, and improve information quality and
accessibility while imple-
menting information security measures to protect and preserve
information that has busi-
ness value.19 (See Chapter 1 for more detailed defi nitions.)
Impact of a Successful IG Program
When making the business case for IG and articulating its
benefi ts, it is useful to focus
on its central impact. Putting cost-benefi t numbers to this may
be diffi cult, unless you
ISO 38500 is an international standard that provides high-
level principles and
91. guidance for senior executives and directors responsible for IT
governance.
IG is how an organization maintains security, complies with
regulations and
laws, and meets ethical standards when managing information.
INFORMATION GOVERNANCE, IT GOVERNANCE, DATA
GOVERNANCE 21
also consider the worst-case scenario of loss or misuse of
corporate or agency records.
What is losing the next big lawsuit worth? How much are confi
dential merger and
acquisition documents worth? How much are customer records
worth? Frequently,
executives and managers do not understand the value of IG until
it is a crisis, an ex-
pensive legal battle is lost, heavy fi nes are imposed for
noncompliance, or executives
go to jail.
There are some key outputs from implementing an IG program.
92. A successful IG
program should enable organizations to:
■ Use common terms across the enterprise. This means that
departments must agree
on how they are going to classify document types, which
requires a cross-
functional effort. With common enterprise terms, searches for
information
are more productive and complete. This normalization process
begins with
developing a standardized corporate taxonomy, which defi nes
the terms (and
substitute terms in a custom corporate thesaurus), document
types, and their
relationships in a hierarchy.
■ Map information creation and usage. This effort can be
buttressed with the use of
technology tools such as data loss prevention , which can be
used to discover
the fl ow of information within and outside of the enterprise.
You must fi rst
determine who is accessing which information when and
where it is going. Then
93. you can monitor and analyze these information fl ows. The goal
is to stop the
erosion or misuse of information assets and to stem data
breaches with moni-
toring and security technology.
■ Obtain “information confi dence” —that is, the assurance
that information has ”
integrity, validity, accuracy, and quality; this means being able
to prove that the
information is reliable and that its access, use, and storage meet
compliance and
legal demands.
■ Harvest and leverage information. Using techniques and
tools like data min-
ing and business intelligence, new insights may be gained that
provide an
enterprise with a sustainable competitive advantage over the
long term,
since managers will have more and better information as a basis
for busi-
ness decisions.21
Summing Up the Differences
94. IG consists of the overarching polices and processes to
optimize and leverage informa-
tion while keeping it secure and meeting legal and privacy
obligations in alignment
with stated organizational business objectives.
IT governance consists of following established frameworks
and best practices to
gain the most leverage and benefi t out of IT investments and
support accomplishment
of business objectives.
Data governance consists of the processes, methods, and
techniques to ensure that
data is of high quality, reliable, and unique (not duplicated), so
that downstream uses
in reports and databases are more trusted and accurate.
22 INFORMATION GOVERNANCE
Notes
95. 1. “New Trends and Best Practices for Data Governance
Success,” SeachDataManagement.com eBook,
http://viewer.media.bitpipe.com/1216309501_94/1288990195_9
46/Talend_sDM_SO_32247_EB-
ook_1104.pdf, accessed March 11, 2013.
2. Ibid.
3. Ibid.
4. M.N. Kooper, R. Maes, and E.E.O. RoosLindgreen, “On
the Governance of Information: Introducing
a New Concept of Governance to Support the Management of
Information,” International Journal of
Information Management 31 (2011): 195–120,
http://dl.acm.org/citation.cfm?id=2297895 . (accessed t
November 14, 2013).
5. Nick Robinson, “The Many Faces of IT Governance:
Crafting an IT Governance Architecture,”
ISACA Journal 1 (2007), www.isaca.org/Journal/Past-
Issues/2007/Volume-1/Pages/The-Many-Faces-l
of-IT-Governance-Crafting-an-IT-Governance-Architecture.aspx
6. Bryn Phillips, “IT Governance for CEOs and Members of
the Board,” 2012, p.18.
96. 7. Ibid., p.26.
8. IBM Global Business Services/Public Sector, “Control
Objectives for Information and related Tech-
nology (CobiT®) Internationally Accepted Gold Standard for IT
Controls & Governance,” http://
www-304.ibm.com/industries/publicsector/fi
leserve?contentid=187551(accessed March 11, 2013).
CHAPTER SUMMARY: KEY POINTS
■ Data governance uses techniques like data cleansing and
de-duplication to
improve data quality and reduce redundancies.
■ Good data governance ensures that downstream negative
effects of poor
data are avoided and that subsequent reports, analyses, and
conclusions are
based on reliable, trusted data.
■ IT governance seeks to align business objectives with IT
strategy to deliver
business value.
97. ■ CobiT is processoriented and has been widely adopted as an
IT governance
framework. ValIT is valueoriented and compatible and
complementary with
CobiT yet focuses on value delivery.
■ The CobiT framework maps to the international information
security stan-
dard ISO 17799 and is also compatible with ITIL (IT
Infrastructure Library).
■ ITIL is the “most widely accepted approach to IT service
management in the
world.”
■ ISO 38500 is an international standard that provides high-
level principles and
guidance for senior executives and directors responsible for IT
governance.
■ Information governance is how an organization maintains
security, complies
with regulations and laws, and meets ethical standards when
managing
information.
99. INFORMATION GOVERNANCE, IT GOVERNANCE, DATA
GOVERNANCE 23
9. Phillips, “IT Governance for CEOs and Members of the
Board.”
10. IBM Global Business Services/Public Sector, “Control
Objectives for Information and related Tech-
nology (CobiT®) Internationally Accepted Gold Standard for IT
Controls & Governance.”
11. Ibid.
12. Ibid.
13. www.itil-offi cialsite.com/ (accessed March 12, 2013).
14. ITIL, “What Is ITIL?” www.itil-offi
cialsite.com/AboutITIL/WhatisITIL.aspx(accessed March 12,
2013).
15. Ibid.
16. Ibid.
17. “ISO/IEC 38500:2008 “Corporate Governance of
Information Technology” www.iso.org/iso/
catalogue_detail?csnumber=51639(accessed November 14,
2013).
18. ISO 38500 www.38500.org/ (accessed March 12, 2013).
19. www.naa.gov.au/records-
100. management/agency/digital/digital-continuity/principles/
(accessed November 14,
2013).
20. ARMA International, Glossary of Records and
Information Management Terms , 4th ed. TR 22–2012 (from s
ARMA.org).
21. Arvind Krishna, “Three Steps to Trusting Your Data in
2011,” CTO Edge , March 9, 2011, www.ctoedge
.com/content/three-steps-trusting-your-data-2011
http://www.itil-officialsite.com/
http://www.itil-officialsite.com/AboutITIL/WhatisITIL.aspx
http://www.iso.org/iso/catalogue_detail?csnumber=51639
http://www.38500.org/
http://www.naa.gov.au/records-
management/agency/digital/digital-continuity/principles/
http://www.ctoedge.com/content/three-steps-trusting-your-data-
2011
http://www.iso.org/iso/catalogue_detail?csnumber=51639
http://www.ctoedge.com/content/three-steps-trusting-your-data-
2011
101. 25
Information
Governance
Principles *
C H A P T E R 3
P
rinciples of information governance (IG) are evolving and
expanding. Successful
IG programs are characterized by ten key principles, which are
the basis for best
practices and should be designed into the IG approach. They
include:
1. Executive sponsorship. No IG effort will survive and be
successful if it does not
have an accountable, responsible executive sponsor. The
sponsor must drive
the effort, clear obstacles for the IG team or committee,
communicate the
102. goals and business objectives that the IG program addresses,
and keep upper
management informed on progress.
2. Information policy development and communication. Clear
policies must be es-
tablished for the access and use of information, and those
policies must be
communicated regularly and crisply to employees. Policies for
the use of e-
mail, instant messaging, social media, cloud computing, mobile
computing,
and posting to blogs and internal sites must be developed in
consultation
with stakeholders and communicated clearly. This includes
letting employees
know what the consequences of violating IG policies are, as
well as its value.
3. Information integrity. This area considers the consistency
of methods used to
create, retain, preserve, distribute, and track information.
Adhering to good
IG practices include data governance techniques and
technologies to ensure
103. quality data. Information integrity means there is the assurance
that informa-
tion is accurate, correct, and authentic. IG efforts to improve
data quality
and information integrity include de-duplicating (removing
redundant data)
and maintaining only unique data to reduce risk, storage costs,
and informa-
tion technology (IT) labor costs while providing accurate,
trusted information
for decision makers. Supporting technologies must enforce
policies to meet
legal standards of admissibility and preserve the integrity of
information to
guard against claims that it has been altered, tampered with, or
deleted (called
“ spoliation ”). Audit trails must be kept and monitored to
ensure compliance
with IG policies to assure information integrity. 1
4. Information organization and classifi cation. This means
standardizing formats,
categorizing all information, and semantically linking it to
related information.
It also means creating a retention and disposition schedule that
105. associated with
documents and records must be standardized and kept up-to-
date. Good IG
means good metadata management and utilizing metadata
standards that are
appropriate to the organization.
5. Information security. This means securing information in
its three states: at rest,
in motion, and in use. It means implementing measures to
protect information
from damage, theft, or alteration by malicious outsiders and
insiders as well
as nonmalicious (accidental) actions that may compromise
information. For
instance, an employee may lose a laptop with confi dential
information, but
if proper IG policies are enforced using security-related
information tech-
nologies, the information can be secured. This can be done by
access control
methods, data or document encryption, deploying information
rights manage-
ment software, using remote digital shredding capabilities, and
implement-
106. ing enhanced auditing procedures. Information privacy is
closely related to
information security and is critical when dealing with
personally identifi able
information (PII).n
6. Information accessibility. Accessibility is vital not only in
the short term but also
over time using long-term digital preservation (LTDP)
techniques when
appropriate (generally if information is needed for over fi ve
years). Accessibil-
ity must be balanced with information security concerns.
Information acces-
sibility includes making the information as simple as possible to
locate and
access, which involves not only the user interface but also
enterprise search
principles, technologies, and tools. It also includes basic access
controls, such
as password management, identity and access management , and
delivering t
information to a variety of hardware devices.
7. Information control. Document management and report
107. management software
must be deployed to control the access to, creation, updating,
and printing
of documents and reports. When documents or reports are
declared records,
they must be assigned to the proper retention and disposition
schedule to be
retained for as long as the records are needed to comply with
legal retention
periods and regulatory requirements. Also, information that may
be needed or
requested in legal proceedings is safeguarded through a legal
hold process.
8. Information governance monitoring and auditing. To
ensure that guidelines and
policies are being followed and to measure employee
compliance levels, in-
formation access and use must be monitored. To guard against
claims of spo-
liation, use of e-mail, social media, cloud computing, and report
generation
should be logged in real time and maintained as an audit record.
Technology
tools such as document analytics can track how many
108. documents or reports
users access and print and how long they spend doing so.
9. Stakeholder consultation. Those who work most closely to
information are the
ones who best know why it is needed and how to manage it, so
business units
must be consulted in IG policy development. The IT department
understands
INFORMATION GOVERNANCE PRINCIPLES 27
its capabilities and technology plans and can best speak to those
points. Le-
gal issues must always be deferred to the in-house council or
legal team. A
cross-functional collaboration is needed for IG policies to hit
the mark and
be effective. The result is not only more secure information but
also better
information to base decisions on and closer adherence to
regulatory and legal
demands. 2
109. 10. Continuous improvement. IG programs are not one-time
projects but rather
ongoing programs that must be reviewed periodically and
adjusted to account
for gaps or shortcomings as well as changes in the business
environment, tech-
nology usage, or business strategy.
Accountability Is Key
According to Debra Logan at Gartner Group, none of the
proffered defi nitions of IG in-
cludes “any notion of coercion, but rather ties governance to
accountability [emphasis added]
that is designed to encourage the right behavior. . . . The word
that matters most is
accountability .” The root of many problems with managing
information is the “fact that
there is no accountability for information as such.” 3
Establishing policies, procedures, processes, and controls to
ensure the quality, in-
tegrity, accuracy, and security of business records are the
fundamental steps needed to
110. reduce the organization’s risk and cost structure for managing
these records. Then it is
essential that IG efforts are supported by IT. The auditing,
testing, maintenance, and im-
provement of IG is enhanced by using electronic records
management (ERM) software
along with other complementary technology sets, such as workfl
ow and business process
management suite (BPMS) software and digital signatures.
Generally Accepted Recordkeeping Principles ®
Contributed by Charmaine Brooks, CRM
A major part of an IG program is managing formal business
records. Although they
account for only about 7 to 9 percent of the total information
that an organization
holds, they are the most critically important subset to manage,
as there are serious
compliance and legal ramifi cations to not doing so.
Principles of successful IG programs are emerging. They
include executive
sponsorship, information classifi cation, integrity, security,
accessibility, control,
111. monitoring, auditing, policy development, and continuous
improvement.
Accountability is a key aspect of IG.
28 INFORMATION GOVERNANCE
Records and recordkeeping are inextricably linked with any
organized business
activity. Through the information that an organization uses and
records, creates, or
receives in the normal course of business, it knows what has
been done and by whom.
This allows the organization to effectively demonstrate
compliance with applicable
standards, laws, and regulations as well as plan what it will do
in the future to meet its
mission and strategic objectives.
Standards and principles of recordkeeping have been developed
by records and
information management (RIM) practitioners to establish
benchmarks for how or-t
112. ganizations of all types and sizes can build and sustain
compliant, defensible records
management (RM) programs. t
The Principles
In 2009 ARMA International published a set of eight Generally
Accepted Recordkeep-
ing Principles,® known as The Principles 4 (or sometimes
GAR Principles), to foster
awareness of good recordkeeping practices. These principles
and associated metrics
provide an IG framework that can support continuous
improvement.
The eight Generally Accepted Recordkeeping Principles are:
1. Accountability. A senior executive (or person of
comparable authority) oversees
the recordkeeping program and delegates program responsibility
to appro-
priate individuals. The organization adopts policies and
procedures to guide
personnel, and ensure the program can be audited.
113. 2. Transparency. The processes and activities of an
organization’s recordkeeping
program are documented in a manner that is open and verifi able
and is avail-
able to all personnel and appropriate interested parties.
3. Integrity. A recordkeeping program shall be constructed so
the records and
information generated or managed by or for the organization
have a reason-
able and suitable guarantee of authenticity and reliability.
4. Protection. A recordkeeping program shall be constructed
to ensure a reason-
able level of protection to records and information that are
private, confi den-
tial, privileged, secret, or essential to business continuity.
5. Compliance. The recordkeeping program shall be
constructed to comply with ap-
plicable laws and other binding authorities, as well as the
organization’s policies.
6. Availability. An organization shall maintain records in a
manner that ensures
114. timely, effi cient, and accurate retrieval of needed information.
7. Retention. An organization shall maintain its records and
information for an
appropriate time, taking into account legal, regulatory, fi scal,
operational, and
historical requirements.
8. Disposition. An organization shall provide secure and
appropriate disposition
for records that are no longer required to be maintained by
applicable laws
and the organization’s policies. 5
The Generally Accepted Recordkeeping Principles consist of
eight principles
that provide an IG framework that can support continuous
improvement.
INFORMATION GOVERNANCE PRINCIPLES 29
The Principles apply to all sizes of organizations, in all types
of industries, in both
115. the private and public sectors, and can be used to establish
consistent practices across
business units. The Principles are an IG maturity model, and it
is used as a preliminary
evaluation of recordkeeping programs and practices.
Interest in and the application of The Principles for assessing
an organization’s
recordkeeping practices have steadily increased since their
establishment in 2009. The
Principles form an accountability framework that includes the
processes, roles, stan-
dards, and metrics that ensure the effective and effi cient use of
records and informa-
tion in support of an organization’s goals and business
objectives.
As shown in Table 3.1 , the Generally Accepted
Recordkeeping Principles matu-
rity model associates characteristics that are typical in fi ve
levels of recordkeeping
capabilities ranging from 1 (substandard) to 5
(transformational). The levels are both
descriptive and color coded for ease of understanding. The eight
principles and levels
116. (metrics) are applied to the current state of an organization’s
recordkeeping capabili-
ties and can be cross-referenced to the policies and procedures.
While it is not unusual
for an organization to be at different levels of maturity in the
eight principles, the question
“How good is good enough?” must be raised and answered ; a
rating of less than “transforma-d
tional” may be acceptable, depending on the organization’s
tolerance for risk and an
analysis of the costs and benefi ts of moving up each level.
The maturity levels defi ne the characteristics of evolving and
maturing RM programs. The
assessment should refl ect the current RM environment and
practices. The principles
and maturity level defi nitions, along with improvement
recommendations (roadmap),
outline the tasks required to proactively approach addressing
systematic RM practices
and reach the next level of maturity for each principle. While
the Generally Accepted
Table 3.1 Generally Accepted Recordkeeping Principles
Levels
117. Level 1
Substandard
Characterized by an environment where recordkeeping concerns
are either not
addressed at all or are addressed in an ad hoc manner.
Level 2
In Development
Characterized by an environment where there is a developing
recognition that
recordkeeping has an impact on the organization, and the
organization may
benefi t from a more defi ned information governance program.
Level 3
Essential
Characterized by an environment where defi ned policies and
procedures exist
118. that address the minimum or essential legal and regulatory
requirements, but
more specifi c actions need to be taken to improve
recordkeeping.
Level 4
Proactive
Characterized by an environment where information governance
issues and
considerations are integrated into business decisions on a
routine basis, and
the organization consistently meets its legal and regulatory
obligations.
Level 5
Transformational
Characterized by an environment that has integrated information
governance
into its corporate infrastructure and business processes to such
an extent that
compliance with program requirements is routine.
119. Source: Used with permission from ARMA.
The Generally Accepted Recordkeeping Principles maturity
model measures
recordkeeping maturity in fi ve levels.
30 INFORMATION GOVERNANCE
Recordkeeping Principles are broad in focus, they illustrate the
requirements of good
RM practices. The Principles Assessment can also be a powerful
communication tool
to promote cross-functional dialogue and collaboration among
business units and staff.
Accountability
The principle of accountability covers the assigned
responsibility for RM at a seniory
level to ensure effective governance with the appropriate level
of authority. A senior-
level executive must be high enough in the organizational
structure to have suffi cient
120. authority to operate the RM program effectively. The primary
role of the senior ex-
ecutive is to develop and implement RM policies, procedures,
and guidance and to
provide advice on all recordkeeping issues. The direct
responsibility for managing or
operating facilities or services may be delegated.
The senior executive must possess an understanding of the
business and legislative
environment within which the organization operates, business
functions and activities,
and the required relationships with key external stakeholders to
understand how RM
contributes to achieving the corporate mission, aims, and
objectives.
It is important for top-level executives to take ownership of the
RM issues of
the organization and to identify corrective actions required for
mitigation or ensure
resolution of problems and recordkeeping challenges. An
executive sponsor should
identify opportunities to raise awareness of the relevance and
importance of RM and
121. effectively communicate the benefi ts of good RM to staff and
management.
The regulatory and legal framework for RM must be clearly
identifi ed and
understood. The senior executive must have a sound knowledge
of the organization’s
information and technological architecture and actively
participate in strategic deci-
sions for IT systems acquisition and implementation.
The senior executive is responsible for ensuring that the
processes, procedures,
governance structures, and related documentation are
developed. The policies should
identify the roles and responsibilities at all levels of the
organization.
An audit process must be developed to cover all aspects of RM
within the organization,
including substantiating that suffi cient levels of accountability
have been assigned and
accountability defi ciencies are identifi ed and remedied. Audit
processes should include
compliance with the organization policies and procedures for all