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19.	
  Godišnja	
  konferencija	
  kontakt	
  centar	
  industrije	
  
„Digitalna	
  transformacija	
  i	
  kontakt	
  centar	
  industrija“	
  
	
  
Okrugli	
  Stol:	
  „Knowledge	
  and	
  so5	
  skills	
  
for	
  digital	
  enterprise	
  –Con:nous	
  
capacity	
  building“	
  
	
  Sergej Lugović, MSc, MBA	
Tehničko Veleučilište u Zagrebu	
h<ps://twi<er.com/sergejlugovic	
h<ps://www.linkedin.com/in/sergejlugovic 	
	
  
Trenutno	
  stanje	
  u	
  obrazovnom	
  
sustavu	
  –	
  na	
  koji	
  način	
  pra:	
  potrebe	
  
za	
  razvijenošću	
  digitalnih	
  vješ:na	
  
•  U	
  2013/2014	
  godini	
  studiralo	
  je	
  178,676	
  
studenata,	
  te	
  od	
  toga	
  samo	
  0,3%	
  na	
  privatnim	
  
visokim	
  učilišIma.	
  	
  
•  Ukupni	
  proračun	
  za	
  visoko	
  obrazovanje	
  RH	
  je	
– 3.5	
  mlrd	
  za	
  2015,	
  	
– 2.6	
  za	
  2016	
  te	
  	
– 2,5	
  za	
  2017.	
  
h<p://www.poslovni.hr/tehnologija/drzava-­‐bi-­‐milijardu-­‐kuna-­‐manje-­‐za-­‐obrazovanje-­‐a-­‐kadra-­‐nema-­‐318741	
  
HBR, Kolbjørnsrud, Amico & Thomas, 2016	
h<ps://hbr.org/2016/11/how-­‐arIficial-­‐intelligence-­‐will-­‐redefine-­‐management	
  
The	
  Con:nuous	
  Learning	
  Technology	
  Stack	
  
h<p://politehnika2025.tvz.hr/	
  
Prikaz	
  prosječnih	
  vrijednos:	
  procjena	
  potrebnog	
  stupnja	
  razvijenos:	
  
različi:h	
  kompetencija	
  za	
  obavljanje	
  radnih	
  zadataka	
  koje	
  izdvajaju	
  
poslodavci	
  	
  
Kojim	
  generičkim	
  vješ:nama	
  poslodavci	
  pripisuju	
  najveću	
  potrebu	
  	
  
h<p://politehnika2025.tvz.hr/	
  
Koje	
  su	
  nam	
  metode	
  učenja	
  na	
  
raspolaganju	
  kako	
  bi	
  adap:rali	
  
zaposlenike?	
  
Bloom’s	
  Taxonomy	
  (Revised)	
  
h<ps://breathoXheheart.wordpress.com/2015/06/05/the-­‐effects-­‐of-­‐blooms-­‐taxonomy-­‐on-­‐educaIonal-­‐objecIves-­‐and-­‐the-­‐learning-­‐domains/	
  
h<ps://www.thinglink.com/scene/308749202752536578	
  
Two	
  ac:vity	
  systems	
  and	
  a	
  poten:ally	
  
shared	
  object	
  
Engeström,	
  Y.	
  (2009).	
  The	
  future	
  of	
  acIvity	
  theory:	
  A	
  rough	
  draX.	
  Learning	
  and	
  expanding	
  with	
  acIvity	
  theory,	
  303-­‐328.	
  
Kako	
  industrija	
  može	
  pomoći	
  
obrazovnom	
  sustavu?	
  
Primjer	
  sa	
  TVZ-­‐a	
  
SAP HANA lab @ TVZ In Brief	
  
Value	
  
proposiIon:	
  	
  
	
  
For	
  Employer:	
  Employ	
  &	
  Deploy	
  
For	
  Students:	
  Learn	
  &	
  	
  Earn	
  	
  
	
  
Approach:	
   Personalised	
  and	
  Collabora:ve	
  	
  Project	
  
Based	
  Learning	
  (delivered	
  online	
  and	
  offline)	
  
Courses	
  and	
  
CerIficaIon:	
  
SAP	
  UA,	
  SAP	
  Learning	
  Hub	
  &	
  Open	
  SAP	
  	
  
Focus:	
   SAP	
  HANA	
  Cloud	
  Plaiorm	
  
Partners:	
   SAP	
  UA,	
  Student	
  Unions,	
  Domain	
  Experts...	
  
Program	
  
DuraIon:	
  
3,	
  6,	
  10	
  months	
  
Lab	
  (L)	
  Tutor	
  (T)	
  
Students	
  (S)	
  Company	
  	
  
Employees	
  (CE)	
  
Domain	
  
Experts	
  (DE)	
  
Company	
  Mgmt	
  (CM)	
  
Audit	
  (A)	
  	
  
SAP HANA lab @ TVZ strucutre	
  
Execu:on	
  and	
  delivery	
  
Planning	
  and	
  Management	
  
SAP HANA lab @ TVZ process	
  
•  Company	
  needs	
  and	
  project	
  briefing	
  	
  
•  Students	
  sourcing,	
  evaluaIon	
  and	
  selecIon	
  	
  
•  Project	
  scoping	
  	
  
•  Curriculum	
  Development	
  	
  
•  Project	
  Based	
  Learning	
  	
  
•  Peer2peer	
  session	
  and	
  horizontal	
  knowledge	
  exchange	
  
•  ConInuos	
  reporIng	
  to	
  the	
  company	
  	
  
•  Audit	
  based	
  on	
  stakeholders	
  interests	
  	
  
•  Final	
  evaluaIon	
  	
  
•  Student	
  employment	
  (if	
  employer	
  is	
  saIsfied)	
  

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Round Table: "Knowledge and soft skills for digital enterprise – Continuos capacity building“

  • 1. 19.  Godišnja  konferencija  kontakt  centar  industrije   „Digitalna  transformacija  i  kontakt  centar  industrija“     Okrugli  Stol:  „Knowledge  and  so5  skills   for  digital  enterprise  –Con:nous   capacity  building“    Sergej Lugović, MSc, MBA Tehničko Veleučilište u Zagrebu h<ps://twi<er.com/sergejlugovic h<ps://www.linkedin.com/in/sergejlugovic  
  • 2. Trenutno  stanje  u  obrazovnom   sustavu  –  na  koji  način  pra:  potrebe   za  razvijenošću  digitalnih  vješ:na  
  • 3.
  • 4. •  U  2013/2014  godini  studiralo  je  178,676   studenata,  te  od  toga  samo  0,3%  na  privatnim   visokim  učilišIma.     •  Ukupni  proračun  za  visoko  obrazovanje  RH  je – 3.5  mlrd  za  2015,   – 2.6  za  2016  te   – 2,5  za  2017.   h<p://www.poslovni.hr/tehnologija/drzava-­‐bi-­‐milijardu-­‐kuna-­‐manje-­‐za-­‐obrazovanje-­‐a-­‐kadra-­‐nema-­‐318741  
  • 5. HBR, Kolbjørnsrud, Amico & Thomas, 2016 h<ps://hbr.org/2016/11/how-­‐arIficial-­‐intelligence-­‐will-­‐redefine-­‐management  
  • 6. The  Con:nuous  Learning  Technology  Stack  
  • 7. h<p://politehnika2025.tvz.hr/   Prikaz  prosječnih  vrijednos:  procjena  potrebnog  stupnja  razvijenos:   različi:h  kompetencija  za  obavljanje  radnih  zadataka  koje  izdvajaju   poslodavci    
  • 8. Kojim  generičkim  vješ:nama  poslodavci  pripisuju  najveću  potrebu     h<p://politehnika2025.tvz.hr/  
  • 9. Koje  su  nam  metode  učenja  na   raspolaganju  kako  bi  adap:rali   zaposlenike?  
  • 10. Bloom’s  Taxonomy  (Revised)   h<ps://breathoXheheart.wordpress.com/2015/06/05/the-­‐effects-­‐of-­‐blooms-­‐taxonomy-­‐on-­‐educaIonal-­‐objecIves-­‐and-­‐the-­‐learning-­‐domains/  
  • 12.
  • 13. Two  ac:vity  systems  and  a  poten:ally   shared  object   Engeström,  Y.  (2009).  The  future  of  acIvity  theory:  A  rough  draX.  Learning  and  expanding  with  acIvity  theory,  303-­‐328.  
  • 14. Kako  industrija  može  pomoći   obrazovnom  sustavu?   Primjer  sa  TVZ-­‐a  
  • 15. SAP HANA lab @ TVZ In Brief   Value   proposiIon:       For  Employer:  Employ  &  Deploy   For  Students:  Learn  &    Earn       Approach:   Personalised  and  Collabora:ve    Project   Based  Learning  (delivered  online  and  offline)   Courses  and   CerIficaIon:   SAP  UA,  SAP  Learning  Hub  &  Open  SAP     Focus:   SAP  HANA  Cloud  Plaiorm   Partners:   SAP  UA,  Student  Unions,  Domain  Experts...   Program   DuraIon:   3,  6,  10  months  
  • 16. Lab  (L)  Tutor  (T)   Students  (S)  Company     Employees  (CE)   Domain   Experts  (DE)   Company  Mgmt  (CM)   Audit  (A)     SAP HANA lab @ TVZ strucutre   Execu:on  and  delivery   Planning  and  Management  
  • 17. SAP HANA lab @ TVZ process   •  Company  needs  and  project  briefing     •  Students  sourcing,  evaluaIon  and  selecIon     •  Project  scoping     •  Curriculum  Development     •  Project  Based  Learning     •  Peer2peer  session  and  horizontal  knowledge  exchange   •  ConInuos  reporIng  to  the  company     •  Audit  based  on  stakeholders  interests     •  Final  evaluaIon     •  Student  employment  (if  employer  is  saIsfied)