Robin Roskoph is seeking a position to expand her knowledge of hospital care and staff education. She has over 20 years of experience developing training programs and materials across various industries including healthcare, banking, and manufacturing. Roskoph has trained over 4,000 individuals in person and over 700 online. She is proficient in numerous electronic medical record systems and software programs.

1. Robin Roskoph
1349 South Belvoir Blvd.
South Euclid, OH 44121
216-409-1784 – cell
216-767-8161 - work
reroskoph@aol.com
Career Objective:
I am seeking a position to expand my knowledge of hospital care and educating staff through various mediums.
Education and Certifications:
Licensed - Secondary Education: Comprehensive Social Studies (Ohio and Arizona)
Post-Baccalaureate (32 Graduate Hours), Secondary Education, University of Phoenix
Writing Grants Class - Kent State University
Bachelor of Arts, Anthropology, Kent State University
Certified Luthier, Guitar Building, Roberto-Venn School of Luthiery
Professional Experience
Senior Training and Development Specialist
Lead Trainer for the Electronic Medical Record – Ambulatory
Trained 3534 people in class
Trained over 700 people through webex or webinars
Developed online CBTs (Computer-based Training) modulars for Electronic Medical Record for
the following projects:
• Electronic Charge Capture – SuperBill
• Electronic Charge Capture – SuperBill for Surgeons
• Electronic Charge Capture – Virtual
• Electronic Charge Capture - Paper
• Electronic Charge Capture - PatientKeeper
• UHCare Ambulatory – Clinical Qualifiers
• Patient Lists and Results Management for Nursing and Allied Health
• Transfer and Discharge for all locations and roles
Created/updated curriculum for the following:
• UHCare Acute – Pharmacy
• UHCare Acute – Pharmacy Technicians
• UHCare Acute – Nursing
• UHCare Acute - Physicians
• UHCare Ambulatory – Provider
• UHCare Ambulatory – SuperUser
• UHCare Ambulatory – MA/RN
Trained and Developed Reference Guides and Job Aids:
• UHCare Acute -
(Nursing, Allied Health, Physicians and Pharmacy)
• UHCare Ambulatory –
(Providers, MAs/RNs, Non-clinical staff, Referral personnel, Management, Analysts)
• Encite (Dermatology) –
(Providers, MAs/RNs, Non-clinical staff, Analysts)
• Medlow (Ophthalmology) –
(Providers, MAs/RNs, Non-clinical staff, Analysts)
• EHR Agent
o UHCare Acute
o UHCare Ambulatory
• Electronic Charge Capture
o Virtual for DO
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2. o Virtual for OH
o SuperBill
o SuperBill for Surgeons
o PatientKeeper for Providers
Designed and trained several soft skill classes including:
• Time/Organizational Management
• Negotiation Skills
• Change Management
• Improving PowerPoint Presentations
Created and trained SAP Financial program
Designed and trained ISO 9002 and Total Quality Management programs to enhance the quality
process
Other Areas of Expertise and Training:
Computer Eclipsys Electronic Medical Record
Allscripts Electronic Medical Record – Ambulatory
Captivate
Encite
Medflow
Outlook
Oracle
SAP Financial Systems
Microsoft Word, Excel and PowerPoint (Microsoft Certified on Excel)
Online Teaching
Webpage Development
Computer-based Education
Distance Learning
Remedial-based Technology
Soft Skills courses (Coaching for Problem Solving, Performance, Motivation, etc.)
Vast online research experience
Teaching Styles Experience
Online Education
Total Quality Management/Learning
Continuous Improvement
Inquiry Method Learning
Bloom’s Taxonomy
Standard-based Curriculum
Adaptive Learning Techniques
Standardization and Quality Methods
Positions Held:
2012 to Present – SENIOR TRAINING AND DEVELOPMENT SPECIALIST – University Hospital
Duties: I have been the lead for the following projects: UHCare Ambulatory, Encite, Electronic Charge Capture,
HomeCare, and Allscripts Case Management. I trained all UH Ambulatory personnel on UHCare Ambulatory
system including physicians, medical assistants, RNs, non-clinical staff, referral personnel, analysts and
management. Created training materials for Ambulatory classes. Provided monthly webinars to Ambulatory
personnel on various subjects with the average attendance of 50. Worked with the Meaningful Use team to update
materials and provide webinars. Created online training courses, provided webinars and training materials for the
Electronic Charge Capture options. Created webinars and EHR agent, Online Second Opinion program, Lifelong
Health program, Encite (Dermatology), Medflow (Ophthalmology), HomeCare and Hospice, QIS, Breevy, and
Allscripts Care Management. For the past five years, I have been the lead for the Adopt-a-Family project and for the
past two years on the United Way Basket project.
3/2008 to 2012 – ELECTRONIC MEDICAL RECORD TRAINER – University Hospitals
Duties: Trained University Hospitals staff on the phases of the Electronic Medical Record and UHCare Ambulatory;
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3. developed instructional materials for Pharmacy and assisted in developing materials for other areas; created the CBT
(Computer-based Training) modules for Patient Lists and Results Management for Nursing and Allied Health;
updated the Physician CBT for Patient Lists and Results Management and the Transfer/Discharge process for all
locations and all roles; and worked closed with other teams both within the Electronic Medical Record project and
outside the project.
4/2007 – 12/2007 – CONTRACTED TRAINER/CURRICULUM DESIGNER – Cardinal Health
Duties: Trained on boarding of new SAP financial system; designed business curriculum (working with Subject
Matter Experts from the Credit, Disputes, and Collections areas) for on boarding of SAP including concept decks,
facilitator’s guides and job aids; developed curriculum and trained a series entitled “Building Business
Relationships” which facilitated soft skills to managers, supervisors and staff.
9/2005 to 4/2007 - TRAINER/PERFORMANCE SPECIALIST - National City Bank
Duties: Assisted, through training, the online banking department to reach its one million dollar sales goal; trained
over 45 new hire employees (new hire training is five weeks long) in the following: over 20 software systems
(including mainframe), sales techniques, phone skills, customer service skills and research skills. I trained 150
existing managers, supervisors and staff on new technology. I developed training materials; and developed working
relationships with Subject Matter Experts, internal and external clients and other departments to work towards
client-oriented goals. I also obtained Centra certification for online classes and meetings.
7/2001 to 6/2005-ONLINE HIGH SCHOOL TEACHER-TRECA Digital Academy
Duties: As an online teacher, I developed, wrote and published online curriculum for Social Studies curriculum and
managed classrooms of 270 students. I used such programs as: First Class, Whiteboard, Digital Backpack, iTunes,
iMovies, GoLive, Eluminate, Gradebook and Microsoft Office (Word, PowerPoint, Excel, Access). I mentored
several new teachers. I also developed curriculum for Special Needs students.
1995 to 1997-TRAINER-Intel Corporation
Duties: Developed and instructed ISO 9002 Preparation Program for certification; trained Intel University classes to
new and existing staff; helped develop training tracking systems; trained in clean room procedures; and developed
technical manuals.
Skills:
Trained in SAP financial systems
Trained in Total Quality Management/Learning and other standardization programs (ISO 9002)
Highly proficient with Microsoft Word, Excel and PowerPoint (Microsoft Certified on Excel)
Proficient in both PC and Mac environments
Have honed organizational skills and good attention to detail
Technical writing/developed manuals
Ability to explain difficult concepts
Able to teach and work with all types of learning styles
Multi-tasker
Team player
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