Joe Capucini is a CTT+ certified instructor with 15 years of experience in instructional design and delivering training. He has experience designing eLearning, classroom, hands-on, and demonstration sessions covering topics such as customer service, software programs, leadership, and safety. Capucini holds a Bachelor's degree in Theatre and has worked as a training manager, senior trainer for multiple companies, and technical trainer providing software training. He has extensive experience using programs like Captivate, Storyline, and designing evaluations in Survey Monkey.

1. Joe Capucini
CTT+ Certified Instructor (CompTIA)
567-288-5172 (Mobile) – jcap49@gmail.com
http://www.linkedin.com/pub/joe-capucini/10/3b/614/
JOB OBJECTIVE: To apply 15 years of experience and continue to present with an engaging, polished
training style. To apply ADDIE and SAM Instructional Design principles. I have designed eLearning, LMS
interactive, lecture, hands-on and demonstration types of sessions. I am fluent in Adobe Captivate,
Articulate Storyline, PowerPoint, and Train the Trainer subjects.
EDUCATION: Bachelor of Arts – Theatre -- University of Toledo -- June 1997
EMPLOYMENT HISTORY:
Training Manager – Vision Internet March 30, 2015 – Present
Vision Internet specializes in creating robust websites for local government agencies. The Training
Manager is a newly created position and currently provides:
▪ SME level knowledge for proprietary Content Management System
▪ WebEx and Onsite training to end-users
▪ Product training to internal and external users
▪ Onboarding and Employee Integration Programs
▪ Online learning resources produced in Adobe Captivate
▪ Design and delivery of internal and external training materials
▪ Attend to Sales/Marketing initiatives as required
Assistant Vice President & Senior Trainer – BBCN Bank May 12, 2014 – December 9, 2014
Headquartered in Koreatown, Los Angeles, CA - My projects included:
Designed or Updated and Delivered soft skill training, on the following subjects:
▪ Social Media (WebEx and LMS versions)
▪ Customer Satisfaction Program
▪ Business Etiquette (LMS version)
▪ New Employee Orientation (Classroom and LMS versions)
▪ Corporate Orientation (Classroom)
▪ Leadership Awareness (Classroom)
• Created and designed a comprehensive, customer service program called GREET.
Senior Trainer – Buckeye CableSystem June 26, 2010 – March 21, 2014
Buckeye CableSystem is a video, internet, and telephone provider with over 150k subscribers and
employs over 700 union and non-union employees.
Designed and Delivered soft skill training, primarily to customer operations staff, on the following
subjects:
▪ Assertiveness
▪ Cable 101
▪ CPNI
▪ Dealing with Aggravated Customers
▪ Elevating your Speech
▪ Hosted Stations – An Introduction
Designed and Delivered software training on the following subjects:
▪ CHR (industry specific billing, scheduling and customer service software)
▪ PowerPoint 2003/2007/2010/2011
Designed, Produced, and Narrated Computer Based Training (CBT) on the following subjects:
▪ Company Disciplinary Policy and Procedures
▪ Contacting an HR Specialist
▪ Introduction to MyLO (My Learning Online = Company name for internal LMS)
▪ Non-Harassment training for Managers
▪ Introduction to The Cloud
▪ Leadership Principles
▪ Overcoming Objections
▪ Preventing Escalated Calls
▪ Train the Trainer
▪ WOW! Customer Satisfaction

2. ▪ OSHA Labels
▪ Reporting an Issue to HR
▪ Safety – Field Operations
▪ Safety – General Office Personnel
▪ Sexual Harassment
▪ Talent Management System – Multiple user components
• Designer and Coordinator of the New Employee Integration Program
Trainer – Remedi SeniorCare / Artromick November 19, 2007 – April 4, 2010
• Designed and Delivered on-site training of 2 EMR applications
• Training Team Leader at Long Term Care Facilities – Supervised 3 Remedi SeniorCare staff members
during training and implementation
• Designed, Produced, and Narrated over 70 Computer-based training sessions using Captivate
Technical Trainer – Thomson Reuters July 2001 – June 2007
• Provided training and consulting to Thomson Tax & Accounting users on multiple Creative Solutions
Products via: Regional classes, Seasonal seminars, Onsite consulting, Web-based consulting using
WebEx as well as conducting several User’s Conference classes
• Served as the original chief coordinator/developer of the Thomson Tax & Accounting Train the
Trainer program; a comprehensive offering that provides the necessary skill sets to other Creative
Solutions departments. Topics of Train the Trainer included: Speaking Skills including Openings and
Closings, Difficult Participants, Adult Learning Styles, Discovering Your Training Style, Room and
Audience Management
OTHER RELEVANT EXPERIENCE:
• Over 15 years in the restaurant industry – 5 yrs. management experience included
• Extensive experience in both Windows and iOS operating systems and MS Office
• Extensive experience with Adobe Captivate and Articulate Storyline
• Extensive experience designing and creating online evaluations using Survey Monkey
VALIDATIONS:
• CompTIA CTT+ Certified Instructor
• Certified completion by Friesen, Kaye and Associates, Advanced Facilitation Skills for Trainers.
• Certified completion by The Training Clinic, Training Presenter
• Certified Jones NCTI – Cable Network Overview and Quick Start Installer
• Former Board Member – Village Players Theatre, Toledo, Ohio
REFERENCES and SALARY REQUIREMENTS Available Upon Request