Roshan Kumar Yadav is seeking a position that offers career growth and challenges. He has over 8 years of experience in hotel front office management, having worked as Assistant Front Office Manager at Hotel Pan Asia Continental since 2014 and previously as Duty Manager from 2012-2014. He also has experience as Senior Front Office Executive at The Conclave from 2011-2012 and as Front Office Assistant at Chrome Hotel from 2009-2011. Yadav holds a Bachelor's degree in Commerce and a diploma in aviation, hospitality, and travel management. He is proficient in English, Hindi, and Bengali and has strong computer and interpersonal skills.

2. ROSHAN KUMAR YADAV
45/3, CHAKRA BERIA ROAD (SOUTH), BHAWANIPUR, KOLKATA -700025
E-Mail: rajroshan50@gmail.com Mobile: +91-33-9830340477
: rajroshan21@hotmail.com Home:
Career Objective
"To consistently and diligently perform, to reach the desired objective of the organization in a
responsible and sincere manner and to secure a fruitful, prosperous and a promising position in the
organization, which offers both, challenging and a good opportunity for the career growth”
Professional Experience
 October’2014 – Till Date
Working at Hotel Pan Asia Continental.
Designation: Assistant Front office Manager.
Place: Sarat bose road (Bhawanipur) Kolkata, India.
Job Responsibilities:-
 Reports directly to and communicates with the Front Office Manager on all pertinent matters
affecting guest service and hotel operations.
 Provides functional assistance and direction to all departments.
 Cooperates, coordinates and communicates with other hotel departments as required.
 Reacts to situations to ensure guests receive prompt attention and personal recognition
throughout the hotel.
 August '2012 - September '2014
Working at Hotel Pan Asia Continental.
Designation: Duty Manager.
Place: Sarat bose road (Bhawanipur) Kolkata, India.
Job Responsibilities:-
 Responds to guest needs and resolves related problems.
 Supervises and directs Reception and Reservations personnel.
 Supports and assists Front Office personnel and all departments at peak periods.
 Inspects front of house and back of house regularly for cleanliness.
 Assists Guest Relations in greeting, rooming, and sending off VIP guests.
 Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
 Checks billing instructions and monitors guest credit·
 June ‘2011 − July ‘2012
Worked at The Conclave (A Division of Choicest Enterprises Ltd )
Designation: Senior Front Office Executive.
Place: A.J.C.Bose road (Beck-Bagan) Kolkata, India.

3. Job Responsibilities:-
 Coordinating with all the Operational and non-operational departments for the smooth running
of the day-to-day work.
 Maintaining close relationship with the various guests.
 Ensuring guest daily needs well covered.
 Informs other operating departments, notably Housekeeping of all Front Office matters that
concerns them.
 Promotes inter-hotel sales and in-house facilities.
 Ensures VIPs and priority club guests receive special attention.
 November '2009 − May ‘2011
Worked at Chrome Hotel ( Chocolate group of hotels )
Designation: Front Office Assistant.
Place: A.J.C.Bose road (Minto-Park) Kolkata, India.
Job Responsibilities:-
 Taking care of Check-In, Check-Out, Currency exchange and all Concierge services.
 Compile statistics for front office and provide reports relating to that area.
 Handling guest requests and complains with great care.
 Exploring ways to blow away the guests by exceeding their expectations.
 July '2007 - October '2009
Worked at McDonalds India Pvt. Ltd (A family restaurants)
Designation: Senior crew.
Place: Park Street, Kolkata, India.
Job Responsibilities:-
 Responsibilities to provide our customers with a quick and accurate service, showing
sensitivity to their individual needs.
 Responsibility to producing orders in line with demand and to a consistently high standard.
 Responsibilities to understanding of hygiene requirements and wholehearted commitment to
these responsibilities is essential.
 Responsibilities to establish and maintain positive communication with customers at all times.
Educational Background
 Passed Bachelor of Commerce from Prafulla Chandra College (South City) under
Calcutta University (Kolkata).
 Passed class XII Examination, H.S.E (Higher Secondary Examination) under West Bengal
Council of Higher Secondary Education, (Kolkata) in 2005.
 Passed class X Examination, Madhyamik from khalsa English High School under the
West Bengal Board of Secondary Education (Kolkata).
Professional Course
 Diploma in BTEC (HNC) Aviation, Hospitality, Travel management, from Frankfinn Institute
of air hostess (Camac Street) Kolkata, under the Edexcel University (UK).

4.  Completed Essential Food Safety Training & Certification (E.F.S.T) from Syscoms College
certified by Abu Dhabi Food Control Authority (Abu Dhabi).
Personal Information
 Father Name : Late Ramprakash Yadav
 Date of Birth : 21st
March, 1985.
 Marital Status : Single
 Height : 5 ft'10 inches (178 cm).
 Weight : 73 kg.
 Vision : 6/6.
 Blood Group : A+ (Positive)
 Passport No : J3276520
 Nationality : Indian
 Religion : Hinduism
 Permanent Address : 45/3 Chakra Beria Road (South), Kolkata-700025, West
-Bengal, India
Skill Based Qualification
Sound knowledge in Computers can effectively deal with:-
 MS Word. 3. PowerPoint
 Excel 4. Internet/Mailing
Personal Skills
 Able to make prompt and intelligent decisions.
 Good team player and a leader.
 Flexible in nature.
Interests
1. Listening to music. 3. Traveling.
2. Interest to make hand craft things. 4. Panting.
Languages Known
 English (can read, write and speak fluently).
 Hindi (can read, write and speak fluently).
 Bengali (can speak fluently).
Extra-curricular activities and achievements
 Social service- I have been associated with the co-coordinator for some time, and was
awarded the "Certificate of Special Effort" for my service towards the blood donation
awareness program, by the "Sai seva organization".

5. Date:
Place: Kolkata ( Roshan Kumar Yadav )