This document contains the resume of Prasad Narendra Chavan. It includes his personal details, qualifications, skills, and professional experience working in roles such as Cafe Manager, Restaurant Manager, and Front Office Executive in India and the UK. His qualifications include an HND in Hospitality Management from Perth College in Scotland and various diplomas. He has over 10 years of experience in customer service and hospitality roles, including currently working as Cafe Manager at Cafe Coffee Day in Vadodara, India.

1. Prasad Narendra Chavan
“AAI”, B-22, Subodh Nagar,
B/H, Manjalpur Township No. 1,
Manjalpur,
Vadodara – 390 011
Gujarat, India
Mobile: +91 999 800 4214
E-mail: chavan.prasad@gmail.com
Personal Details:
Date of Birth : 04
th
October, 1981
Languages Known : English, Hindi, Gujarati & Marathi
Marital Status : Married
• KEY SKILS: Communication, Working with team, Quick adaptability of changes, working
under pressure, result oriented
• COMPUTER SKILLS: MS Office, worked on SAP systems, Corel Draw, Photoshop, Flash,
Keyboard and Typing Skill
Qualification:
Course Completed University / College Year
HND in Hospitality Management,
Travel & Tourism
Perth College, Scotland, U.K. April 2010

2. Bachelors of Commerce M.S. University of Baroda,
Gujarat, India
April 2002
Diploma in e-Multimedia Image Institute of Digital
Technology, Baroda, Gujarat,
India
May 2003
Diploma in Computer
Applications
ACS Tech Education Ltd.,
Baroda, Gujarat, India
December 1999
Professional Experience:
JANUARY 2014 - JUNE 2015
Company : Café Coffee Day (CCD), Vadodara, Gujarat, India
Designation : Café Manager
Role : Duties include cash handling, making duty roasters, inventory control, ensuring high
standards of cleanliness & hygienic serving, interacting with guests to ensure the quality of
service and food and complain handling. Being innovative in the routine work to maintain and
excel the speed, accuracy, efficiency. Training staff on soft skills to encourage professional
communication with guests, colleagues and management. Adhering to all the legal procedures
and policies and code of conducts of the company. I also handle new recruitment for the region
at times.
DECEMBER 2012 – DECEMBER 2013
Company : Pizza Bell, Vadodara, Gujarat, India
Designation : Restaurant Manager

3. Role : Duties include cash handling, making duty roasters, inventory counting, ensuring high
standards of cleanliness, interacting with guests to ensure the quality of service and food. I also
look after staff skills and service improvement, looking for innovations in the routine work to
maintain and excel the speed, accuracy, efficiency, staff communication skills with guests,
colleagues and management.
OCT 2011 – SEP 2012
Company : Surya Palace Hotel, Vadodara, Gujarat, India
Designation : Front Office Executive
Role : Dealing with guests, ensuring smooth and accurate check in and check out process and avoid
delays & defects, make sure if the guest details are filled in accurately in the system, cash
handling & maintaining the procedures and policies.
JUNE 08 – May 2011
Company : Kentucky Fried Chicken Scotland UK
Designation : Customer Service Associate
Role : Dealing with customers, cash handling, hygienic serving, running the shifts when required,
query solving & handling the counters in peak hours, working in pressure situations when
needed.
APRIL 06 – SEPT 07
Company : EXL Service.com (I) Pvt. Ltd., Pune, India
Designation : Customer Care Executive

4. Role : Working on various types of critical cases in SAP System, calculations and analysis of the
meter reads, navigating various applications at a time to get the task done, supervision and
giving training to staffs members
SEPT 04 – APRIL 06
Company : E 2 E S e r w i z S o l u t i o n s L t d . , P u n e , I n d i a
Designation : C u s t o m e r C a r e E x e c u t i v e
Role : Worked as a Front end Solution provider to the customer by answering
and solving queries, dealing with various types of customers of various
moods, query solving by navigating various screens at a time, working in
pressure situations on daily basis, maintaining the Average Handling
Time.
Hobbies : Interaction with new people, watching horror movies & cartoons, sketching, listening to old
songs , traveling.
I hereby confirm that the above stated information holds complete authenticity.
Prasad N. Chavan