The document provides cleaning procedures for guest rooms which include making sure supplies are stocked, checking for occupancy signs, recording room entry time, turning on lights and air conditioning, opening windows, removing trash and food trays, changing linens, making the bed, cleaning the bathroom, dusting from high to low, replacing amenities, vacuuming, spraying air freshener, closing windows and locking the door upon exit.

1. Cleaning guest
room procedures

2.  firstly , room attendant must make sure all supplies and equipments
are in
 the trolley.
 pull trolley next to the door. check for "double lock" or "do not disturb"
sign. if there is none, knock on the door and announce presence.
 record the time you enter the room in room occupancy report and bring
 along the maid's caddy.
 make sure all air - conditioning and lights are turned on. if
there is fused bulb, replace it with the new one immediately.
 open windows to air the room.. collect all rubbish
 remove all food trays and put outside so that the room service will pick
up
 them up.
 check lost and found item.
 change all linens such as bed sheets, pillowcases, bath towels, face
towels, hand towels and bath mats. gather all soiled linens and take
them immediately to the cart.
 make the bed and clean the bathroom.
 dusting from high places first
 replace all missing amenities and supplies.
 vaccuum from inside to outside of the room and spray the air freshener.
 turn off all power and pll all windows curtains
 lastly, close and lock the door.

3. Dusting
procedures

4. spray dusting
solution and dust all
items on the wall
such as lamp,
picture
frames and light
bulb.
dust and polish
mirrors, use glass
cleaner on a clean
glass cloth and wipe
the mirror.
check all the
windows and clean
with glass cleaner if
necessary
dust and clean the
telephone, check the
receiver by listening
to the tones.
dust the television
set and front of the
television set with
glass cleaner.
dust each table, all
woods or chrome
surface on chairs,
beginning from top.
clean the closet .
make sure all
smudges are
removed on the
surfaces.
clean and wipe all
switches.
clean both sides of
the door.
use furniture polish
fr woods and chrome
and glass cleaner for
mirror and
windows.

5. Perform minor maintenance for guestroom
• bath tab leaking.
• air-conditioner
leaking.
• broken furniture.
• problem in lighting.
• heater

6. WORK
ORDER
FORM
 when writing in work order form to the
maintenance department, housekeeping staff
should state reasons clearly. eg: air condition 000 -
very noisy
 there must be an understanding on how to define
work clearly or description of work e.g: require
painting only. this means maintenance are
required to paint only, no cleaning or wiping
involved.
 both departments should know each other's nature of
work. for example, it is imposible for maintenance to
paint a room in a day required by housekeeping.

7. prepare room attendant's
daily assignment according
tohotel occupancy

8. Room
Assignment
 management views it as a measure use of
human source, daily income and guest
hospitality.
 determining number of attendants : usually 15-
20 rooms per maid/houseman : about 10 min
per room
 divide number of occupied rooms by
number of rooms to
b
e assigned to each room attendant

9. design of room
room furnishing
fabrics, number of people
occupying the room
nature of the guests in the
room
training provided for
employees
Consideration
for room
assignment

10. LIAISON
WITH
FRONT
OFFICE
 housekeeping and front office must have continuous exchange of
information. each department is dependent on each other to sell
rooms. housekeeping must provide Front Office with listing of
rooms that are ready for occupancy so guests can check in.
 day and night guestroom check is performed by housekeeping to
make sure that information provided by night auditor's report is
accurate.Am report is done preferably at 12:00 noon and pm
report at 6:00pm.

11. the most
common reasons
discrepancies
may occur are:
changes of room and front office neglects to update record.
errors in Night Auditor's report
mistakes in room key asssignment by front office.
unauthorized staff usingg a room.
rooms are sold without valid record or theft.
check in or out process made between the times the report is
prepared.