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![#whois rohitrsh
Rohit Sharma
Globallogic, Inc
India
[root@localhost~]# whois rohitrsh
Full Name: rohit sharma
Email ID: rohitrsh@gmail.com
Country : India
Gmail: rohitrsh
Facebook: rohitrsh
Instagram: rohitrsh
Twitter: rohitrsh
GitHub: rohitrsh
LinkedIn: rohitrsh
Hobbies: Trekking, Running, Cycling](https://image.slidesharecdn.com/5-rohitsharma-devopsvirtualassistant-automatedevopsstuffsusingnlpandvoiceops-181023190218/85/rohit-sharma-dev-ops-virtual-assistant-automate-devops-stuffs-using-nlp-and-voiceops-2-320.jpg)
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rohit sharma - dev ops virtual assistant - automate devops stuffs using nlp and voiceops
- 1. DevOps Virtual Assistant- AdoptingNLP & VoiceOps Rohit Sharma, Globallogic Inc, India
- 2. #whois rohitrsh Rohit Sharma Globallogic,Inc India [root@localhost~]# whois rohitrsh Full Name: rohit sharma Email ID: rohitrsh@gmail.com Country : India Gmail: rohitrsh Facebook: rohitrsh Instagram: rohitrsh Twitter: rohitrsh GitHub: rohitrsh LinkedIn: rohitrsh Hobbies: Trekking, Running, Cycling
- 3. What we willCover • Life of SysAdmin • Terminologies in Path • VoiceOps • Automation Using VoiceOps • Working Solution • Demo • Related Work • Questions and Answers
- 4.
- 5. Meet Stanley (Ahappy Guy Previously) For over a century, I`ve lived in secret. Hiding in the shadows, alone in the world. Until now. I`m a sys admin and this is my story. I had a plan. I wanted to change who I was. Give my life to something new. Something without the past. Without the pain. Something AUTOMATED. Hello People, I am Stanley.
- 6. When Stanely becomeTechie! As Sys Admin, I was doing tasks assigned to me, again and again. It’s too boring, man. I miss being a creative guy. I couldn’t peruse in IT world with this kind of profile where nothing to do new.
- 7. Life changed: ToDevOps Mode AUTOMATION! ☺ That’s what I always wanted. Thank god, it saved my life. I have started automating process and all repeated tasks using automationframework. But still, triggering command ??
- 8. But… triggering commands DevOpsis good and life-changing indeed. Everything is automated, readily available in my framework. But still, I need to login to console or to execute those commands. Could I be more creative ?
- 9. Life Change: ToChat-box Mode Then came Slack, stirring revolution in collaboration domain. But can I ask BOT to login and execute automation ?? Yes! Welcome to next level of automation… ChatOps !
- 10. Life Change: ToVoice Mode Still sending commands, through chats ! Can my voice be so powerful? Pun Intended. Can Virtual Assistants be evolved? Let’s automate Virtual Assistants i.e. VoiceOps
- 11. A new storyunfolds! ☺
- 12. Some of theterminologies before we move forward
- 13. Some Terminologies AI when amachine mimics “cognitive” functions Machine Learning ability to “learn” without explicit programming Neural Network a programming paradigm inspired by biology that enables computers to learn from observational data Deep Learning algorithms that learn complicated concepts by building them out of simpler ones NLP/NLU/NLG interaction between computers and humans using (natural) languages
- 14. The world ofBots Bot an autonomous program on a network Chatbot a bot that uses human language to communicate AI Assistant a chatbot that performs tasks or services for an individual Skill a capability that an AI Assistant learns or obtains
- 15. The Platforms Bot Platform acomputing context that can be extended by third party bots Voice Platform a voice computing context that can be extended by third party bots
- 16.
- 17. VoiceOps in anutshell A concept to execute automation over Voice. An integration of ChatOps (Automation Scripts) and VA’s. Get immediate, precise, and hassle-free answers to questions about any pre-fetched data. For non-tech enriched executives, too.
- 18. Challenges • Immediacy: respondin < 10-30 seconds or else: frustrated users! • Operations: operators can have up to 3 concurrent chats w/o affecting performance. • Always on: don’t recreate voicemail on messaging! • Forgetful: conventional chat sessions lose context — don’t do this! • Isolation: live chat is often disconnected from other contact points, confusing customers
- 19. Benefits • Immediacy: speedfor the EOD Generation (everything on demand) • Authenticity: supports natural language, in your customer’s words • Two-way communication: 1:1 messaging • Hybridization: humans in the loop, fronted by bots • Continuous context: combine people + system knowledge for 360° view of customer (i.e. with sign in) • Frictionless on-boarding: nothing to install; most users have messaging apps • UI consistency: people understand messaging; no new app UI to learn
- 20. Automate Using VoiceOps Mostlythe boring Tasks! •What? •How? •Why?
- 21. What to Automate SysAdminas profession, have to repeat a lot of tasks in day-to-day basis. So, just automate most repetitive tasks. Remember Stanly, here is the task list:- •Fetching servers list running in auto-scaling groups. •Example – “Can you please get the total number of running serversin ABC micro service.” •Checking status of server’s and services. •Example – “Hey can you please check the uptime of ABC server.” •Executing static Jobs. •Example – “Hi please execute test Job” •Restarting services on servers. •Example – “Please restarthttpd serviceon ABC host.”
- 22. How to Automate •Automation scripts or methodologies in various language. •APIs enablement between services. •Write custom automation scripts for use cases. •Finally link all of these to the NLP/AI chat bot.
- 23. Why do wehave to automate • Saves time and improves productivity. • If something can be automated, let’s evolve from doing it manually.
- 24. Finding Best VirtualAssistant for You • Evaluated a spectrum of VA’s which can actually do “Stuffs”
- 25. Why Google Assistant? Avirtual personal assistant developed by Google in May 2016. Google Assistant is an upgrade of Google Now, which can engage in two-way conversation. •Much faster then other VA’s available in market. •Support of powerful Google AI/ML platform. •Support all the Mobile devices. •Integration with various of platforms.
- 26.
- 27. High-Level Solution • Frontend:-Slack/Google Assistant • NLP Engine:- Api.ai (DialogueFlow) • Web-hook:- Python Flask • Backend Application:- Various • Integration:- Rest APIs
- 28.
- 29. Internal Work GlobalLogic isaggressively working on moving internal use cases over NLP based chat-bot vis-à-vis • Recruitment: Using NLP bot we can have initial evaluation also, round of interview of candidates, also it will helpful in fresher's interview drive • Support:- It can help in support tasks such engaging support engineer, raising ticket with helpdesk and getting status of tickets • Marketing:- It can help GL official website visitors to answer them their FAQs • Information Sharing:- It can integrate with GLO portal to fetch users/team details and the contact numbers. • IT Automation:- One of the good example of IT automation is to have Print Bot which will print the files uploaded by the user • HR Process:- It can integrate with PeopleSoft for timesheet update approvals, fetching Holiday list and Polices White paper written on Natural Language Processing.
- 30. What next? Sky isnot the limit ! Don't sit on the fence; break it and move out! Don't be confined to the little things you do; the sky should be below your limit!” “As the sun knows; even the sky is not the limit...
- 31.