Another problem, I think, for the IT sector. Let's see what a chatbot is made of, what services are involved and how this impacts in the daily life of an IT department.
CCI2019 - Governance di una Conversational AIwalk2talk srl
E così in azienda è arrivato il chatbot!
Un altro problema, mi pare, per il comparto IT. Vediamo di cosa è composto un chatbot , quali sono i servizi coinvolti e come questo impatti nel quotidiano di un reparto IT.
By Marco Parenzan
21st Century Ways of Engaging with Your Customers: Leverage Data and AI/ML to Drive New Experiences and Deliver Better Informed Decisions
Speaker:
Matt Pitchford, FS Specialist Solutions Architect, AWS
Discover how to create a knowledge mine of rich insights from your data using cognitive technologies. Use this approach to serve customers with smart cognitive assistants delivering memorable financial experiences and use the same technology to empower colleagues to make efficient decisions across your organisation.
SAP Inside track - SAP Conversational AI - Lecture.
45minutes lecture on the architecture, technical components, roadmap, lessons learned and an extensive demo of the platform.
Solvion Trendwerkstatt - Microsoft Azure + BotsHolzerKerstin
In der Solvion Trendwerkstatt erfahren die Teilnehmer alle Trends rund um Microsoft Azure, Artikficial Intelligence und Bots. Microsoft MVP Stephan Bisser leitet durch den Workshop.
Is your company prepared for a completely digital customer interaction? Come learn about how unified communications are propelling businesses into the future by revolutionizing the customer experience and expanding traditional communications.
Codemotion Session - 2016 Milan.
Session about the development of Chat Bot Application ( The Game Rock / Paper / Scissors ) powered by Machine Learning.
CCI2019 - Governance di una Conversational AIwalk2talk srl
E così in azienda è arrivato il chatbot!
Un altro problema, mi pare, per il comparto IT. Vediamo di cosa è composto un chatbot , quali sono i servizi coinvolti e come questo impatti nel quotidiano di un reparto IT.
By Marco Parenzan
21st Century Ways of Engaging with Your Customers: Leverage Data and AI/ML to Drive New Experiences and Deliver Better Informed Decisions
Speaker:
Matt Pitchford, FS Specialist Solutions Architect, AWS
Discover how to create a knowledge mine of rich insights from your data using cognitive technologies. Use this approach to serve customers with smart cognitive assistants delivering memorable financial experiences and use the same technology to empower colleagues to make efficient decisions across your organisation.
SAP Inside track - SAP Conversational AI - Lecture.
45minutes lecture on the architecture, technical components, roadmap, lessons learned and an extensive demo of the platform.
Solvion Trendwerkstatt - Microsoft Azure + BotsHolzerKerstin
In der Solvion Trendwerkstatt erfahren die Teilnehmer alle Trends rund um Microsoft Azure, Artikficial Intelligence und Bots. Microsoft MVP Stephan Bisser leitet durch den Workshop.
Is your company prepared for a completely digital customer interaction? Come learn about how unified communications are propelling businesses into the future by revolutionizing the customer experience and expanding traditional communications.
Codemotion Session - 2016 Milan.
Session about the development of Chat Bot Application ( The Game Rock / Paper / Scissors ) powered by Machine Learning.
The Salesforce Platform is the leading cloud platform, uniquely optimized for building enterprise mobile apps. The AT&T API Platform exposes the AT&T network and other services via RESTful APIs. With the AT&T APIs, you can extend Salesforce apps to take advantage of converting speech-to-text, sending SMS to an AT&T mobile number, finding the current location of an AT&T mobile device, and more. The AT&T Toolkit for Salesforce Platform provides strongly-typed Apex wrappers for these AT&T APIs and allows developers to integrate AT&T’s mobility services into their Force.com applications.
Attend this webinar to learn how you can enter to win an AT&T Samsung Galaxy Note II!
Watch this webinar to:
Get a brief overview of the Salesforce Platform’s mobile capabilities.
Get an overview of the different AT&T APIs supported by the toolkit, including speech-to-text conversion, inbound and outbound SMS, geolocation and more
Learn how you can use the AT&T Toolkit for Salesforce Platform to invoke these APIs natively from the Force.com Platform
See demos that illustrate some of the enterprise mobility use cases that are possible by combining the Force.com and AT&T platforms
Find out about future/upcoming APIs from AT&T
SAP Conversational AI as a Service managed by Skybuffer (SAP chatbot)Tatiana Kojar
Conversational Actions are a part of Cloud Intelligence package from Skybuffer dealing with bi-directional SAP Conversational AI data flow integration from SAP Cloud into SAP On Premise system.
We recently evaluated Rasa vs Google DialogFlow vs AWS Lex. Here is our conclusion and the reasons behind it. Spoiler alert, we went with Rasa!
Look at our blog - https://www.ideas2it.com/blogs/battle-of-the-bots-rasa-vs-google-dialogflow-vs-aws-lex/
Key takeaways:
- Understand what makes up the DNA of Conversational IVR
- Best Practices to enhance customer experience with Conversational IVR
- Use cases to start your Conversational IVR journey for AI enabled contact centers
- How Kore.ai Platform helps enterprises augment AI to build best-in-class Conversational IVR
Watch the Webinar recording here https://info.kore.ai/webinar-how-to-implement-conversational-ivr
Company Messenger - "Messaging as a platform"Thomas Teufel
APPbyYOU offers an individual customizable "Business Messenger as a Platform", called COMPANY-MESSENGER. The customer can install this solution in their IT-landscape. The existing backend system can be integrated to the platform of the messaging system. In addition the IT specialists of the customer or the APPbyYOU sales partner can futher develope needed "ChatBots".
Why is flutter considered the best cross platform frameworkPixel Crayons
Read the full blog here: https://bit.ly/3hFP4ns
Connect with us through:
Contact us : https://rb.gy/nhczda
Facebook : https://www.facebook.com/PixelCrayons
Twitter : https://twitter.com/pixelcrayons
LinkedIn : https://www.linkedin.com/company/pixe...
Instagram : https://www.instagram.com/pixelcrayons/
Pinterest : https://in.pinterest.com/pixelcrayons/
Introducing the Windows Phone Application PlatformMartha Rotter
This is an introduction to the new and unique platform while walking you through building phone applications and games from scratch using Visual Studio 2010 and Blend 4. It also covers the new Windows Phone Marketplace and how to deploy applications.
Realizzare un Virtual Assistant con Bot Framework Azure e UnityMarco Parenzan
When we talk about (chat) bots, we think of a bot with which to chat through texts entered with a keyboard. Between typos, buttons and AdaptiveCards, we tend to lose sight of the true essence of a Conversational Agent: conversing through a dialogue, perhaps through the voice. The maximum value of a bot is expressed when using the Azure Cognitive services for Speech to Text and Text to Speech. We will understand how to develop a bot, the use of predefined entries and multilingual support. And what are the consequences in defining a conversation.
And then we'll see how to give the bot "physicality". Through the use of Unity, we will create a scene with an Avatar modeled in 3D that synchronizes with the conversation, giving us the feeling of talking to us like a real person. The whole in the context of an enterprise scenario.
Want to integrate your business phone system or contact center with your CRM?Coreyskute Turner
Vonage is a communication platform as a service (CPaaS) provider for consumers and businesses that makes it possible for customers to connect and communicate on any device through cloud-hosted voice, video, chat and short message service (SMS).
The Salesforce Platform is the leading cloud platform, uniquely optimized for building enterprise mobile apps. The AT&T API Platform exposes the AT&T network and other services via RESTful APIs. With the AT&T APIs, you can extend Salesforce apps to take advantage of converting speech-to-text, sending SMS to an AT&T mobile number, finding the current location of an AT&T mobile device, and more. The AT&T Toolkit for Salesforce Platform provides strongly-typed Apex wrappers for these AT&T APIs and allows developers to integrate AT&T’s mobility services into their Force.com applications.
Attend this webinar to learn how you can enter to win an AT&T Samsung Galaxy Note II!
Watch this webinar to:
Get a brief overview of the Salesforce Platform’s mobile capabilities.
Get an overview of the different AT&T APIs supported by the toolkit, including speech-to-text conversion, inbound and outbound SMS, geolocation and more
Learn how you can use the AT&T Toolkit for Salesforce Platform to invoke these APIs natively from the Force.com Platform
See demos that illustrate some of the enterprise mobility use cases that are possible by combining the Force.com and AT&T platforms
Find out about future/upcoming APIs from AT&T
SAP Conversational AI as a Service managed by Skybuffer (SAP chatbot)Tatiana Kojar
Conversational Actions are a part of Cloud Intelligence package from Skybuffer dealing with bi-directional SAP Conversational AI data flow integration from SAP Cloud into SAP On Premise system.
We recently evaluated Rasa vs Google DialogFlow vs AWS Lex. Here is our conclusion and the reasons behind it. Spoiler alert, we went with Rasa!
Look at our blog - https://www.ideas2it.com/blogs/battle-of-the-bots-rasa-vs-google-dialogflow-vs-aws-lex/
Key takeaways:
- Understand what makes up the DNA of Conversational IVR
- Best Practices to enhance customer experience with Conversational IVR
- Use cases to start your Conversational IVR journey for AI enabled contact centers
- How Kore.ai Platform helps enterprises augment AI to build best-in-class Conversational IVR
Watch the Webinar recording here https://info.kore.ai/webinar-how-to-implement-conversational-ivr
Company Messenger - "Messaging as a platform"Thomas Teufel
APPbyYOU offers an individual customizable "Business Messenger as a Platform", called COMPANY-MESSENGER. The customer can install this solution in their IT-landscape. The existing backend system can be integrated to the platform of the messaging system. In addition the IT specialists of the customer or the APPbyYOU sales partner can futher develope needed "ChatBots".
Why is flutter considered the best cross platform frameworkPixel Crayons
Read the full blog here: https://bit.ly/3hFP4ns
Connect with us through:
Contact us : https://rb.gy/nhczda
Facebook : https://www.facebook.com/PixelCrayons
Twitter : https://twitter.com/pixelcrayons
LinkedIn : https://www.linkedin.com/company/pixe...
Instagram : https://www.instagram.com/pixelcrayons/
Pinterest : https://in.pinterest.com/pixelcrayons/
Introducing the Windows Phone Application PlatformMartha Rotter
This is an introduction to the new and unique platform while walking you through building phone applications and games from scratch using Visual Studio 2010 and Blend 4. It also covers the new Windows Phone Marketplace and how to deploy applications.
Realizzare un Virtual Assistant con Bot Framework Azure e UnityMarco Parenzan
When we talk about (chat) bots, we think of a bot with which to chat through texts entered with a keyboard. Between typos, buttons and AdaptiveCards, we tend to lose sight of the true essence of a Conversational Agent: conversing through a dialogue, perhaps through the voice. The maximum value of a bot is expressed when using the Azure Cognitive services for Speech to Text and Text to Speech. We will understand how to develop a bot, the use of predefined entries and multilingual support. And what are the consequences in defining a conversation.
And then we'll see how to give the bot "physicality". Through the use of Unity, we will create a scene with an Avatar modeled in 3D that synchronizes with the conversation, giving us the feeling of talking to us like a real person. The whole in the context of an enterprise scenario.
Want to integrate your business phone system or contact center with your CRM?Coreyskute Turner
Vonage is a communication platform as a service (CPaaS) provider for consumers and businesses that makes it possible for customers to connect and communicate on any device through cloud-hosted voice, video, chat and short message service (SMS).
Moving Conversational bots off Your Product Roadmap And Into Your Workstreams...Grid Dynamics
88% of AI projects end up not making it into production. Discover how Google Dialogflow, built by Google Cloud AI, can help you inject Conversational AI into your workstreams to delight your customers and clients. Working with Google solutions can help address real world problems in various industries so AI initiatives do not end up sitting on a shelf.
Conversational Document Processing AI with Rui CostaDaniel Zivkovic
Learn how to bridge the gap between #ConversationalAI and #DocumentProcessing with #GCP guru and #OReilly "#GoogleCloud Cookbook" author Rui Costa. Even if #Chatbots and #DocumentManagement#automation are not your "cup of tea", getting access to the #sourcecode of the his end-to-end #Serverless solution (with #Dialogflow, #Flutter, #Firebase, #Firestore, #AppEngine, #CloudRun) is priceless: https://forms.gle/domTVAQxUN6AthFz5
Proudly brought to you by #ServerlessTO: http://youtube.serverlesstoronto.org/
Chatbots and automation in the digital workplaceSam Marshall
Slides from webinar between ClearBox Consulting and FLEX Automation, Feb 2018.
www.clearbox.co.uk
What are enterprise chatbots?
What are the challenges and opportunities?
What do digital workplace and intranet managers need to know?
What are the promising use cases?
Bots are the New Apps: Building Bots with ASP.NET WebAPI & Language Understan...Nick Landry
Bots (or conversation agents) are rapidly becoming an integral part of your users’ digital experience – they are as vital a way for users to interact with a service or application as is a web site or a mobile experience. Developers writing bots all face the same problems: bots require basic I/O; they must have language and dialog skills; and they must connect to users – preferably in any conversation experience and language the user chooses. In this session, you will learn how to build and connect intelligent bots to interact with your users naturally wherever they are, from text/sms to Skype, Slack, Facebook, e-mail and other popular services. We will explore the Microsoft Bot Framework, which provides just what you need to build and connect intelligent bots that interact naturally wherever your users are talking. Through live demos, we’ll cover the Bot Connector in the cloud, the open source Bot Build SDK with ASP.NET WebAPI & C# (Node.js is also supported) and we’ll also explore how to handle natural language input from the user with the Language Understanding Intelligent Service (LUIS) from Microsoft Cognitive Services. Every business needs bots to provide a more personal experience to its users and customers. Come learn how you can build your own bots in just a few hours.
www.techxpla.com/event ; Organizations are applying the newest Artificial Intelligence (AI) technologies to get strategic advantage at marketplace. In CSIs organised event Vinay Kumar CEO of Arya.AI talks about smarter systems
Microsoft is working hard to make Artificial Intelligence available to everyone. We not only infuse AI in our products but also give you the platform to build your very own solution, that you are a developer, a citizen data scientist or a hard core data scientist.
Chatbots are an AI-powered interface that uses NLP algorithms to understand natural language inputs and provide responses. They integrate with platforms using APIs and SDKs. Chatbots are trained using supervised learning and improve using reinforcementlearning. They analyze customer data using ML algorithms to provide personalized recommendations. Chatbots can deploy on cloud platforms and scale to handle high volumes of conversations. They improve customer engagement, reduce costs, and increase efficiency for businesses.
https://www.mobiloitte.com/artificial-intelligence-solution/
Discover how you can leverage the Azure BOT Framework to build, connect, deploy, and manage intelligent bots to naturally interact with your users via your apps or website.
These are the slides that I discussed at "We Are Developers AI Congress 2018" in Vienna.
Top 10 Trending Tools To Supercharge Productivity of Software EngineersRock Interview
With an evolving community, keeping up with the current trends is one of the biggest challenges software engineers face. Listed below are tools to help you stay productive and updated.
Introduction to Power Platform
Low Code Evolution
Who is building solutions with the Power Platform?
Why Power Platform?
Integrated low code platform
What is the Common Data Service?
Two Types of Data.
Power Apps
Power Automate
Power BI
Demo
Reference
API.AI is a natural language understanding platform that makes it easy for developers (and non-developers) to design and integrate intelligent and sophisticated conversational user interfaces into mobile apps, web applications, devices, and bots.
Similar to Governance di una Conversational AI (20)
Normalmente parliamo e presentiamo Azure IoT (Central) con un taglio un po' da "maker". In questa sessione, invece, vediamo di parlare allo SCADA engineer. Come si configura Azure IoT Central per il mondo industriale? Dov'è OPC/UA? Cosa c'entra IoT Plug & Play in tutto questo? E Azure IoT Central...quali vantaggi ci da? Cerchiamo di rispondere a queste e ad altre domande in questa sessione...
Allo sviluppatore Azure piacciono i servizi PaaS perchè sono "pronti all'uso". Ma quando proponiamo le nostre soluzioni alle aziende, ci scontriamo con l'IT che apprezza gli elementi infrastrutturali, IaaS. Perchè non (ri)scoprirli aggiungendo anche un pizzico di Hybrid che con il recente Azure Kubernetes Services Edge Essentials si può anche usare in un hardware che si può tenere anche in casa? Quindi scopriremo in questa sessione, tra gli altri, le VNET, le VPN S2S, Azure Arc, i Private Endpoints, e AKS EE.
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Dal 2015 gli utilizzatori di Power BI hanno potuto analizzare dati in real-time grazie all'integrazione con altri prodotti e servizi Microsoft. Con streaming dataflow, si porterà l'analisi in tempo reale completamente all'interno di Power BI, rimuovendo la maggior parte delle restrizioni che avevamo, integrando al contempo funzionalità di analisi chiave come la preparazione dei dati in streaming e nessuna creazione di codice. Per vederlo in funzione, studieremo un caso specifico di streaming come l'IoT con Azure IoT Central.
Power BI Streaming Data Flow e Azure IoT CentralMarco Parenzan
Dal 2015 gli utilizzatori di Power BI hanno potuto analizzare dati in real-time grazie all'integrazione con altri prodotti e servizi Microsoft. Con streaming dataflow, si porterà l'analisi in tempo reale completamente all'interno di Power BI, rimuovendo la maggior parte delle restrizioni che avevamo, integrando al contempo funzionalità di analisi chiave come la preparazione dei dati in streaming e nessuna creazione di codice. Per vederlo in funzione, studieremo un caso specifico di streaming come l'IoT con Azure IoT Central.
Power BI Streaming Data Flow e Azure IoT CentralMarco Parenzan
Since 2015, Power BI users have been able to analyze data in real-time thanks to the integration with other Microsoft products and services. With streaming dataflow, you'll bring real-time analytics completely within Power BI, removing most of the restrictions we had, while integrating key analytics features like streaming data preparation and no coding. To see it in action, we will study a specific case of streaming such as IoT with Azure IoT Central.
What are the actors? What are they used for? And how can we develop them? And how are they published and used on Azure? Let's see how it's done in this session
Generic Math, funzionalità ora schedulata per .NET 7, e Azure IoT PnP mi hanno risvegliato un argomento che nel mio passato mi hanno portato a fare due/tre viaggi, grazie all'Università di Trieste, a Cambridge (2006/2007 circa) e a Seattle (2010, quando ho parlato pubblicamente per la prima volta di Azure :) e che mi ha fatto conoscere il mito Don Box!), a parlare di codice in .NET che aveva a che fare con la matematica e con la fisica: le unità di misura e le matrici. L'avvento dei Notebook nel mondo .NET e un vecchio sogno legato alla libreria ANTLR (e tutti i miei esercizi di Code Generation) mi portano a mettere in ordine 'sto minestrone di idee...o almeno ci provo (non so se sta tutto in piedi).
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.NET is better every year for a developer who still dreams of developing a video game. Without pretensions and without talking about Unity or any other framework, just "barebones" .NET code, we will try to write a game (or parts of it) in the 80's style (because I was a kid in those years). In Christmas style.
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C'è ancora diffidenza nei confronti dell'Internet of Things e il costo delle soluzioni custom non aiuta. Azure IoT Central è un servizio SaaS personalizzabile che rende accessibile a costi sostenibili. Vediamo quali sonole peculiarità di questo servizio.
Come puoi gestire i difetti? Se sei in una fabbrica, la produzione può produrre oggetti con difetti. Oppure i valori dei sensori possono dirti nel tempo che alcuni valori non sono "normali". Cosa puoi fare come sviluppatore (non come Data Scientist) con .NET o Azure per rilevare queste anomalie? Vediamo come in questa sessione.
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IoT scenarios necessarily pass through the Edge component and the Raspberry PI is a great way to explore this world. If we need to receive IoT events from sensors, how do I implement an MQTT endpoint? Kafka is a clever way to do this. And how do I process the data in Kafka? Spark is another clever way of doing this. How do we write custom code for these environments? .NET, now in version 6 is another clever way to do it! And maybe, we also communicate with Azure. We'll see in this session if we can make it all work!
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Check out the webinar slides to learn more about how XfilesPro transforms Salesforce document management by leveraging its world-class applications. For more details, please connect with sales@xfilespro.com
If you want to watch the on-demand webinar, please click here: https://www.xfilespro.com/webinars/salesforce-document-management-2-0-smarter-faster-better/
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Accelerate Enterprise Software Engineering with PlatformlessWSO2
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Key principles of platformless, including API-first, cloud-native middleware, platform engineering, and developer experience.
How Choreo enables the platformless experience.
How key concepts like application architecture, domain-driven design, zero trust, and cell-based architecture are inherently a part of Choreo.
Demo of an end-to-end app built and deployed on Choreo.
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In software engineering, the right architecture is essential for robust, scalable platforms. Wix has undergone a pivotal shift from event sourcing to a CRUD-based model for its microservices. This talk will chart the course of this pivotal journey.
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Unleash Unlimited Potential with One-Time Purchase
BoxLang is more than just a language; it's a community. By choosing a Visionary License, you're not just investing in your success, you're actively contributing to the ongoing development and support of BoxLang.
Innovating Inference - Remote Triggering of Large Language Models on HPC Clus...Globus
Large Language Models (LLMs) are currently the center of attention in the tech world, particularly for their potential to advance research. In this presentation, we'll explore a straightforward and effective method for quickly initiating inference runs on supercomputers using the vLLM tool with Globus Compute, specifically on the Polaris system at ALCF. We'll begin by briefly discussing the popularity and applications of LLMs in various fields. Following this, we will introduce the vLLM tool, and explain how it integrates with Globus Compute to efficiently manage LLM operations on Polaris. Attendees will learn the practical aspects of setting up and remotely triggering LLMs from local machines, focusing on ease of use and efficiency. This talk is ideal for researchers and practitioners looking to leverage the power of LLMs in their work, offering a clear guide to harnessing supercomputing resources for quick and effective LLM inference.
2. WHO AM I?
Marco Parenzan
Solution Sales Specialist @ Insight
Microsoft Azure MVP
1nn0va Community Lead
Marco Parenzan
marco.parenzan@1nn0va.it
marco.parenzan@insight.com
Twitter: @marco_parenzan
3. CONVERSATIONAL AGENTS ARE ARTIFICIAL INTELLIGENCE
COMPUTER PROGRAMS THAT COMMUNICATE WITH
PEOPLE WHO USE NATURAL LANGUAGE.
4. CONVERSATIONAL AI
“Conversational AI refers to the use of messaging apps, speech-based assistants and chatbots to automate
communication and create personalized customer experiences at scale”
“A chatbot is a computer software program designed to simulate human conversation via text, audio messages, or
images”
5. NEED FOR GOVERNANCE
Rationalise management
to avoid abandonment
Governance -
Highlight and optimize
the asset value of a CA
Conversational
Agents are another
resource that IT needs to
manage
So you need to identify
where the costs and
points of attention are
Apply some "devops"
style discipline
6. User Input Channels Business ProcessBot Intelligence
CONVERSATIONAL AI: AZURE BOT SERVICE + COGNITIVE SERVICES
7. CREATE A CONVERSATION WITH BOT SERVICE
Comprehensive framework for the lifecycle of your project
Author Dialogs
Design Cards
Visualize
Bot Framework
SDK
Cognitive
Services
Getting Started
Templates
Emulator
Application
Insights
DevOps Tools
Azure
BYO Web Host
WebChat
Cortana
Skype, FB
+
Custom
(DirectLine)
Application
Insights
LUIS Suggestions
8. INTRO ON HOW THE BOT FRAMEWORK WORKS
• Every interaction creates an activity
• Bot Framework interacts with the user via
channel
• ConversationalUpdate and Message
• Requests arrive to the bot via HTTP POST
• Status responses are an HTTP 200
• Conversation in managed via
TurnContext
9. INTRO ON HOW THE BOT FRAMEWORK WORKS
• Activity is executed via JSON
• JSON is deserialized and sent
to the Adapter, using the
ProcessActivity method
• Adapter creates the
TurnContext and calls the
middleware
• Activities are managed by
the ActivityHandler
11. GITHUB
https://github.com/microsoft/BotFramework-Composer
Bot Framework Composer is an integrated development tool for developers and multi-disciplinary teams to build bots and conversational
experiences with the Microsoft Bot Framework. Within this tool, you'll find everything you need to build a sophisticated conversational
experience.
https://github.com/microsoft/BotFramework-Emulator
The Bot Framework Emulator is a desktop application that allows bot developers to test and debug bots built using the Bot Framework
SDK. You can use the Bot Framework Emulator to test bots running either locally on your machine or connect to bots running remotely
through a tunnel.
https://github.com/microsoft/BotFramework-WebChat
This repository contains code for the Bot Framework Web Chat component. The Bot Framework Web Chat component is a highly-
customizable web-based client for the Bot Framework V4 SDK. The Bot Framework SDK v4 enables developers to model conversation and
build sophisticated bot applications.
https://github.com/microsoft/botframework-cli
The new BF Command Line Interface (CLI) tool replaces the collection of standalone tools used to manage Bot Framework bots and
related services. We have ported most tools and are in process of porting the rest. The new BF CLI aggregates the collection of cross-
platform tools into one cohesive and consistent interface.
12. Open Framework Multiple Canvases
ADAPTIVE CARDS
Notification Microsoft Teams Skype Android iOS
Bot Service Lifecycle: Plan | Build | Test | Publish | Connect | Evaluate
13. Bing Speech API
Convert speech to text and back
again, and understand its intent
Speaker Recognition API
Give your app the ability
to know who's talking
Custom Speech Service
Fine-tune speech recognition for
anyone, anywhere
QnA Maker
Distill information into conversational,
easy-to-navigate answers
Language Understanding
Intelligent Service
Teach your apps to understand
commands from your users
Easily perform speech
and text translation
Translator
Azure Search
Integrate search into a
conversational experience
ADDING INTELLIGENCE
14. TRAIN YOUR INTELLIGENCE
You will not lower people in your company
You will use them to more valuable tasks
15. THE TWO STEPS OF A COMPANY BOT STRATEGY
UNAUTHENTICATED
EXPERIENCE
AUTHENTICATED
EXPERIENCE
16. UNAUTHENTICATED EXPERIENCE
Answer to simple questions
«How to do this...»
«How to do that...»
Objective of the company
Engaging experience
Lower pressure on customer care
17. Result
Intent
INTEGRATION GW (GATEWAY)
The GW integration implements the Business Logic for intents
1 intent1 API
Enables microservices governance to be implemented
Direct call to internal business applications
Or indirect if you implement MS on corporate data lakes
Infrastructure setup
Integration Gateway API Setup
Azure VNET Configuration
On-premises infrastructure configuration support (Firewall, Host involved
you CA
Utterance Intent
Intent Utterance
Channel
Entities
Result
IntentAPI
18. HTTPS
HTTPS
App Service
Help Desk
Commerciale
API
Doc Commerciale
API
Doc interna API
TECHNICAL ARCHITECTURE OF A COMPANY INTEGRATION
BOT FW
Channel
Teams
Helpdesk API
HTTPS
Skype
for
Business
Channel
Azure
AD
Active
Directory
GWIntegrazione
AD Connect
SAP
Sharepoint 2010
FirewallDMZ/PrivateLAN
Win10
Mac
iOS
Android
LUIS NLP
1 x Contesto x Lingua
Contesto Risposte
1 x Contesto x Lingua
Sharepoint 2019
19. QNA MAKER
Based on Azure. The data and runtime
hosted in your Azure subscription.
Data privacy and compliance. QnA data is
hosted within your Azure compliance
boundary.
Azure Application Insights integration.
Helpful to get insights on how the services
is being utilized.
20. LANGUAGE UNDERSTANDING (LUIS)
Machine learning-based service to build natural language into apps, bots, and IoT devices.
Quickly create enterprise-ready, custom models that continuously improve.
Quickly build a custom
language solution
Alays learning &
improving
Enterprise-ready,
available worldwide
Add natural language
to your apps
Bot Service Lifecycle: Plan | Build | Test | Publish | Connect | Evaluate
21. LUIS – TERMINOLOGY
• Intent – the action/task the user wants to perform
• Utterance – the sentence where the user expresses the goal
• Entity – words or phrases inside an entity
• Domain –Intents related to a specific type of actions (e.g. Calendar
intents) – prebuilt domains
22. WHAT IT MEANS “TRAINING”
It means adding examples (utterance) so that statistically
the tool recognizes and classifies the similarities,
meaningful words, excludes the least important ones
It is not always true (e.g. personalization, sentiment, ...)
Beware of ambiguity
23. DIFFERENT "CHANNELS"
Text
Voce
Virtual
Reality
We are meeting different needs
Text/form
Desktop/Mobile experience
Voice
Mobility/Hand-free experience
Virtual reality
Human simulation experience
Integration with non-chat-based facilities
24. ENCOURAGING THE ROLE OF CONVERSATIONAL DESIGNER
independence
autonomy
Skill IT
Channel independence
form text
25. WHAT IS INTENT
The intent is an
NLP concept...
... but intents
are everywhere
The user's intention
The idea behind the
user's action
Every time you interact
with an application, you
express an intention
26. TECHNICALLY SPEAKING, AN INTENT IS...
... a universally recognized text
key
• Probably a key classified in a
domain
.. characterized by a set of
parameters (called entities)
that argue the intention
27. NATURAL LANGUAGE PROCESSING (NLP)
Cost Effective Based on statistical algorithms (pattern matching on utterance)
Identifying the correct set of utterance is the work of the conversational designer
Pervasive (coverage)
Unambiguous (to avoid false positive)
Anyway, a big piece of engineering
Out-of-the-box solutions for major players
Offline support
Adapt Set expectations correctly
FUTURESReti Neurali (verticali, taylor made, efficaci, ma costosi)
28. SPEECH TO TEXT
In NLP terms, it is used to transcribe a "multimedia" utterance
We're talking about S2T...
... but even an OCR could have its role...
.. or a custom vision using the camera...
Cost Effective
Pre-established entries
Success will involve the availability of variants...
... and the increase in quality
You can do the custom training
For noise reduction, domain verticalization
Expensive (hours of recordings and pages of transcripts)
29. FONIA
Full cloud solution. Twilio
Integration with existing Call Center
Feasibility verification
Human Hand-off
30. ESEMPI DI SCENARI
interactive voice response (IVR)
First level
Massive call schedule for data retrieval
Compliance compliance
Artifact Development Appliances
Hands-free interaction
31. BotChannel
Registration
App
Service WPF+Unity Player
VIRTUAL ASSISTANT ARCHITECTURE ON BOT FRAMEWORK
Microsoft Azure Virtual Assistant (on premises)
Management
Web App
AI
[Bot Framework
V4]
Config
Cognitive
Services
Text-To-
Speech
Speech-To-
Text
NLP (LUIS)NLP
Design
Text/Audi
o
Camera
Micropho
ne
Speakers
Video
Audio
Audio
Testo
Testo
Intent
Audio
input
output
Avatar
Channel
Touch(x,y)
Proiezion
e
3D
Audio
DirectLine
Windows PC
33. GRAZIE
Marco Parenzan
Solution Sales Specialist @ Insight
Microsoft Azure MVP
1nn0va Community Lead
Marco Parenzan
marco.parenzan@1nn0va.it
marco.parenzan@insight.com
Twitter: @marco_parenzan