The document provides an update from Dr. Curtis A. Carver Jr. regarding student success initiatives and IT services within the University System of Georgia (USG), highlighting service availability and performance metrics. It discusses emerging trends and threats in cybersecurity, emphasizing the risks from state-sponsored hackers and the significance of big data and analytics. Additionally, it outlines future plans for collaborative educational tools and upgrades to essential IT services such as PeachNet and DegreeWorks.

1. Student Success: An Update to
the USG IT Community
Dr. Curtis A. Carver Jr.
Vice Chancellor and CIO
Board of Regents

2. Agenda
• System Update
• Georgia Student Success
• Future Trends
• Services Update
• Questions, Comments, a Conversation

3. ITS Services
Service
Availability
Service
2013 20 Best Ideas to Steal:Governor’s Data
Data Analytics
100.00% INGRESS
Distance Ed
99.93% LMS
Email
99.82% SharePoint
100.00%
99.98% PeachNet
Financials (iS)
Availability
99.99%
2013 ED-Tech Cover Article: PeachNet
99.98%
Financials (PS)
99.88% Student
2013 GTA Innovation Award: The Advising
Point
GALILEO
100.00% Student Info System
GIL
100.00%
2013 Information Week Top 500: #9
• Highest Ranked Educational Company
• Highest Ranked Georgia-based Company
100.00%
99.95%
99.89%

4. GEORGIA STUDENT SUCCESS

5. Percent of Adults Age 25 to 34 Holding an
Associate’s Degree or Higher
Source: OECD Education at a Glance (2008); U.S. Census Bureau; American College Survey

6. The Organization for Economic Co-operation
and Development
http://www.oecd.org

7. Residential
Experience
Access
Selective
Experience
Experience
Student
Success

8. Residential
Experience
Access
Selective
Experience
Experience
Student
Success

9. I need a low cost, flexible
higher educational
experience that fits the rest
of my lifestyle.
Residential
Experience
Access
Selective
Experience
Experience
Student
Success

10. I need an educational
experience utilizing the latest
technologies and graduate
with no debt.
Residential
Experience
Access
Selective
Experience
Experience
Student
Success

11. I need a selective higher
educational experience at
one of the best institutions in
the world.
Residential
Experience
Access
Selective
Experience
Experience
Student
Success

12. Delivery
System
Financial
Model
Affordable
Resources
ID
Management
Faculty
Engagement
Student
Success
Student
Support
Mobile
Analytics
Network
Assessment

13. FUTURE TRENDS

14. Security
Business
Intel
Global
Big Data
Cloud
Privacy
Consumerization
Social
Location
RealTime

15. This space for rent by
Chinese National Army.
Please contact Dr. Curt
Carver as we can read all
his email anyway.
PREMISE 1: GROWING THREAT

16. Emerging Threats
(on a scale of 1 to 10)
10 United States,
United Kingdom,
Russia
7
China
3
Iran

17. Can You Defend Against
100,000 Professionally
Trained Hackers?

18. Consider Mandiant Report on AG1
• Believed to be People Liberation Army Unit 61398.
• State sponsored, state funded, state secret.
• Since 2006, they have compromised 141 companies
spanning 20 major industries.
• Maintained access for an average of 356 days. Longest
measured access was 1,764 days.

19. Focus on Nation States
If a nation state wants
to break into your system,
will they?

20. Quiz
• Question: What happens if you Google a
system error?
• Answer: Nation states run a site that provides
guidance on answering a system error while
attacking your computer.

21. First Rule of the Internet
Agreement does not scale

22. Effect of the WWW on the Normal
Curve of Behavior?

23. It is the best of times,
for morons and geniuses alike.

25. Quick Recap
We live in a world of growing threats where a
battle for the truth rages conducted by morons
and geniuses alike, operating from safe havens
created by a flattening of the norms of human
behavior which threaten the very existence of
mankind….
[run-on but
very depressing sentence continues]

26. Emerging Opportunities
Well, we have the geniuses….

27. 6.8 billion people….
5.1 own cell phones….
4.1 own toothbrushes….

28. Security
Business
Intel
Global
Big Data
Cloud
Privacy
Consumerization
Social
Location
RealTime

29. SERVICE UPDATE

30. Desire2Learn
• On budget and on time
• Strong adoption by campuses
– 100% system availability in first year
– 50 million hits a day on ITS hosted services –
more than 160 times a day per student
– 15,000 concurrent sessions at any given time
• Version 10.3 release in December

31. Desire2Learn
• Intelligent agents available now
(think free predictive analytics)
• 7, 8, 9 campuses implementing D2L analytics
• Functionality Support (think open enrollment)
• MOOC Support (particularly state MOOCs)
– Need more student registration support
– Need more peer assessment support

32. Central Banner
• New Banner Managed Services going very well:
– Campus control, cost effective, high availability
– 9 institutions in new model
– Two more 2 institutions transitioning in FY15
• 1/3 of Banner Georgia Mods retired allowing
increased focus on important mods like HOPE.
• Increased communications with campus
communities on desired functionality.

33. Banner Contract
• Up for renegotiation in 2017.
• Campuses who bought services are contractually
bound to those services until 2017.
• There is limited flexibility to prematurely curtail
the contract.

34. DegreeWorks
• All USG and TCSG institutions are
utilizing this software.
• 11 institutions are hosted by ITS.
• Complete campus control and lowest possible cost.
• Scribing available at no additional cost (2 scribes).

35. PeachNet
• Major Upgrade to backbone underway
from 2 -> 10 Gbps.
• Dual homing of institutions bid and work underway.
• Working on finding a dual path to the
last institution (Coastal).
• Department of Education is likely join PeachNet in
FY15. Will create tremendous opportunities for
USG.

36. PeachNet
•
•
•
•
Storage as a service
Backup as a service
Virtual Data Centers as a service
Virtual Computers as a service (maybe, soon, you
tell me)
• Services run about 25% less expensive than
Amazon.

37. GALILEO
• New GALILEO Discovery Tool
(think Google of Steroids)
• Possible reinvestment in GALILEO
– Focus on affordable resources
– New Library Management System
– Possible greater inclusion of other educational
state agencies

38. Other Topics
Consumerization of IT
• Bring Your Own Device
Standard
• Cell Phone Stipends
• Mobility
– Ellucian
– N2N
• IT Handbook
– Change Management
• Data
– Regent Mobile App
– Desire2Learn
– Banner
• Cloud
– PeachNet
– Amazon, Microsoft 365,
Google, PeachNet

39. Questions, Comments,
A Conversation?
Dr. Curtis A. Carver Jr.
Vice Chancellor and CIO
Board of Regents