RPA helps Inbound Call Center services RPA helps remove redundant effort for the agents and customers: It captures, analyzes and shares information across platforms without intrusion or without the need for an advanced IT knowledge.

1. Phykon.com

2. What is Robotic process Automation(RPA)?
 Robotic Process
Automation (RPA) is used
to automate business
processes, with the help of
software robots.
 Repetitive, rule-based
tasks can be automated
with RPA.
 It helps reduce human
intervention and hence,
reduces errors.
 RPA helps build trust
among customers through
transformed processes.

3. How does RPA help?
 RPA systems work 24x7, with
high accuracy, tirelessly, reducing
costs and business risks.
 RPA reduces dependency on
workers for repetitive work
 RPA removes manual
workarounds
 RPA elevates the quality of
responsiveness of the agents.
 Automated workflows increase
efficiency of business operations
 Services can be made consistent
with RPA
 RPA reduces time taken for
resolution, reducing wait times

4. RPA helps Inbound Call Center
services RPA helps remove redundant effort for the
agents and customers:
 It captures, analyzes and shares
information across platforms without
intrusion or without the need for an
advanced IT knowledge.
 RPA helps agents respond promptly:
 With RPA, agents can have information
ready at hand without having to jump
between platforms and screens.
 RPA digs up information from knowledge
pools in a fraction of the time the agent
takes.
 RPA is integrated with the existing
systems non-intrusively.

5.  RPA-enabled systems can be operated
by agents without specific IT expertise.
This makes it agent-friendly.
 Single entry data integration: Call
center agents can integrate data with
just a single entry. Customers need not
be bothered with the same set of
questions over and over again every
time they call.
 Post-call services: Certain actions that
need to follow a resolution can be
automated. For example, gathering
missing information, changes to an
account based on a call made.
 Caller interaction becomes smooth and
pleasant, allowing the inbound contact
center to provide excellent customer
services.

6. Will RPA replace agents?
 RPA does not replace agents. It
empowers them.
 By taking over brain-numbing
repetitive work, agents
become free to focus on more
absorbing and rewarding
tasks, thus, increasing their
productivity.

7. How to ease into RPA
 You need a goal-oriented and clear
perspective of why you need RPA.
 Spend time assessing processes to
identify ones that need to be
automated.
 Have a long-term transformation
plan in place. The changes become
part of this plan.
 Map the current customer journey.
 Identify the workflow around the
customer journey.

8.  Choose an experienced RPA
provider.
 Identify processes and tasks
that can be simplified and
automated. These are most
likely tied with other
processes in the systems
such as finance and IT.
 Measure how these
processes will gain
efficiency.
 Rope in agents for the
process, raise awareness
and address concerns.

9. Focus  Focus on quality not quantity:
Increasing speed and accuracy
should be made a priority, and not
the quantity of work accomplished.
 Focus on customer: RPA allows
companies to turn the spotlight
back on the customer. Processes
must be redesigned to cater to the
customer’s needs, making the
customer journey more delightful.
 Focus on agents: Agents can be
retrained. RPA boosts productivity.
The transformed processes must
help agents focus on core functions
that require their specific skills and
decision-making powers.

10. Reality check
 RPA is not an instant fix. It
can only happen in stages,
over the course of time.
 It is a transformational
journey of continuous
progress that needs
planning and diligence.

11.  Automate activities of your
employee across applications and
systems.
 Set your customer support apart
and get an edge over your
competition by offering excellent
customer services.
 Get your systems RPA-ed!
 visit Us
https://phykon.com/s
ydney/inbound-call-
center-services-
sydney.html

12. Contact Us On
Australia:
 +61-280024706
India:
 +91-471-4124100
USA:
 +1-904-900-2110
Email On:
 SALES@PHYKON.NET
 marketing@phykon.co
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