The document discusses robotic process automation (RPA). It begins with an overview of RPA, noting that RPA mimics human actions to automate repetitive tasks. It then discusses why RPA is used, identifying processes that are good candidates for automation. The document outlines best practices for RPA implementation and provides examples of real-life RPA uses. It concludes by examining why RPA implementations sometimes fail, such as due to unstructured data, frequent business changes, and lack of collaboration.

1. ROBOTIC PROCESS AUTOMATION –
A Challenge & An Opportunity
Julen C. Mohanty
Vice President
JP Morgan Chase & Co.

2. DISCLAIMERS
Any views or opinions showcased in this presentation are
solely those of the author and may not necessarily represent
those of the JPMorgan Chase & Co.
This document is meant for use of Konnect Learning or it’s
members. Has to be used within Konnect Learning or it’s
members and not to be forwarded to anyone outside Konnect
Learning or it’s members.
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3.  RPA Mimicking Human Actions
 Why use RPA
 Identifying What to automate
 RPA implementation best practices
 Real Life RPA implementations
 Why RPA fails
INDEX
3

4. Robotic process automation (RPA) is the
 application of technology that can combine
 UI recognition and
 perform task for
 workflow execution and
 follow pre-defined path to
 interact between systems
Action Thinking
Robotic process automation (RPA) is a virtual worker which mimics human actions to eliminate the human
involvement in repetitive, data driven, not much value adding, common task intensive manual work; allowing
human to spend quality time in thought intensive, human interactive, decision making work.
Use technology to mimic human actions and automate data entry, data processing,
manipulating data, triggering responses and data transfer to other digital systems through
rule based processes and algorithms.
What is RPA
4

5. a machine capable of carrying out a complex series of actions
automatically, especially one programmable by a computer.
Clever Machines at Your Service
Platform management of smart, autonomous, rule-following technology instances executing routine transactions,
and making data-based decisions that replace repetitive human task-based work
Object oriented.
Reusable library
Multiple systems capable
Interactive Process exception capable
Fully auditable transaction history
Up to 90% less costly than offshore labor
80K
Onshore
30K
Offshore
15K
Bot
What is RPA
Robots follow defined rules
Continued…. 5

6. Why RPA
 Automation is done, where can we improve next.>?
More automation  more head count saving  more reduction in cost
 Cost of Employee going higher day by day, need to think of sustainability
 Faster Implementation, takes almost same time as setting up a team with complete hiring & training.
 Cost of maintenance can be controlled
 Difficult to hire & retain people with increase in volume of business
 Accuracy of task execution, no operational errors
 Real time process measurement
6

7. Robotic Process Automation Value
Profitability and Cost
Productivity and Efficiency
Accuracy, Compliance and Security
Scalability and Flexibility
RPA is broader than a 1:1 FTE
comparison, cost of a robot is a
fraction of human resource,
Robots can be up to 5x
faster and can work 24/7
Reduction of human error rates.
Enhanced compliance and security
Robots can easily be replicated
and scaled to meet peak or
atypical workloads
Consistent Quality
Quality of delivery is same
over time irrespective of
work volume
Capacity Management
Manage high volume,
plan for resource capacity
Redefining of hiring strategies
High Customer &
Employee satisfaction
Work delivered faster & employee
get to do high value work rather
than monotonous manual work
7

8. Human Placement Bot Deployment
Can scale up to the extent the human labor can
be scaled
Can be scaled to the extent bots can
be deployed
You can reduce cost up to 10-15% You can reduce cost up to 40-60%
No sleep. No food. Always on timeCan work only for 8 working hours. Takes breaks, comes late
In your basement and in the clouds
Tell no secrets. Full disclosure
No country specific data issues
Smarter every day
So sick day leaves, no holidays
Spend a lot of money in real estate
Can leak secrets and join competitors
Can’t work on certain country data because of regulations
Spend huge money in training new brains
Unplanned Sick day leaves, festival holidays
Robotic Process Automation Value
Continued…. 8

9. Processes Best Suited for Robotics Process Automation
Processes with Low Exception Rate
Standardized / Structured Data
Fluctuation in Demand / Backlogs
Processes with High FTEs
Processes with High Cycle Times
Rule based/no human judgment
Digital trigger & digital data
Not frequent changes in process steps/rules
High human error likelihood
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10. Search for RPA Candidates
 Data entered in three or more applications; more
than two duplicate data entry steps
 Dedicated FTES With or higher administrative time for
one process cycle
 The percentage of manual decision is higher than 15%
 Less than 5 automatic validations
System Attributes
 People need to manually fulfil one or more
documents
 People print or sign more than three documents;
capture one or more
 People make three or more handoffs; and two or
more back office tasks to complete
Human Attributes
 project the RPA customer self-service effect and
What's in it for the customer?
 Describe potential RPA scenarios that may offend
the customer
 Determine the experience that keeps a customer
from other channels, e.g., humans
 Prioritize the top three processes based on the
number Of customer complaints
Customer Attributes
Policies & Regulatory compliance
Active Learning for future Cognitive integration
Data
Entry
Admin
Job
Account/
Financial
accounting
Routine
Clerical
Checker Tester
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11. Invoice
Processing
Fixed Asset
Acct
Reports
Billing
Order
Management
Payments
Collections
Query
Management
Cash Apps Vendor
Management
Journal
Entries
Recon
Simple
Complex
LowRoboticsHighRobotics
Low RoboticsHigh Robotics
Structured
Unstructured
Data Structure
Rule Complexity
KYC/AML
Tax
Calculation
Loan write off
Customer
Support
Aspects to be considered
11

12. Strategy Assessment
Proof Of
Concept
RPA Tool &
Implementation
Align & Develop strategy on
corporate or functional level
• Q&A
• Outsourcing
• Staff development
• Roadmap (Development)
• Digital strategy
Assessment of RPA potential and
organizational maturity
• Process and IT assessment
• HR assessment
• Organizational assessment
• Strategy assessment
• Location assessment
• Process development
Implementation of RPA and continuous
support and development
• Vendor selection
• RPA Pilot
• Implement RPA
• Continuous improvements of RPA
• Education
• Process development
• IT development
• Best practice
Deploying RPA on specified
processes and/or tasks
• Implement RPA test
installation and
validation of business
case and RPA potential
Implementation Approach
12

13. Ideal Implementation ApproachSponsorship
Management
Process
Implementation
People
Management
Identify Scope
UNDERSTAND Explore
 Identify key stakeholders
and processes
 Create as-is process maps
 Understand user pain
points and process
inefficiencies
 Share pre-requisite for
robot implementation
(process and IT)
Deliverable - Start Update
Business Case
 Identify opportunities
for automation and
innovation
 Ideate on possible
solutions
 Prioritize solution ideas
Deliverable – Update Business
Case (ROI / Benefit, list of
Processes for Prototype, As Is
& To be maps, process steps
& cycle time, Success criteria)
 Create (Design
Document) and a
working prototype
 Perform process
walkthrough
 Perform system
integration analysis
 Develop functional
prototype
Deliverable – Working
prototype & deploy for test
PROTOTYPE TEST
 Test with sponsor
users
 Playback test
results and
synthesize learning
 Iterate on
prototype as
needed
Build & Evaluate POC
 Set up production
environment and release
robot to production
 Bug fixing if required
 Validate Robot
performance
IMPLEMENT & TEST MATURING
Train Users
Define
Govern
ance
Process
Senior
Management
Awareness
Define
Stakeholders
by Functions
(LOB, Finance)
Sponsors
to agree on
processes
to be
automated
 Track usage of RPA by users
for identified processes
 Gather data & report to
management & sponsors
 Mature the way of using
RPA
 Recalibrate processes for
better effectiveness
DEPLOY & MAINTAIN
Provide
implementat
ion sign-off
and proceed
for new RPA
Use bots
and
maintain
process
GO /
No Go
GO /
No Go
GO /
No Go
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14. Business Case Considerations
• Workload / number FTE performing the process
• Related labor / fully loaded cost per FTE
• % that can be automated (net taking into account any potential new activities required to enable RPA)
• Number of exceptions requiring human interaction >> reducing the automation benefits
• RPA automation costs such as development and implementation (OTC) and recurring run costs
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15. PEOPLE
PEOPLE WITH
BASIC TOOL
PEOPLE WITH
ADVANCED
TOOL
AUTONOMIC
COGNITIVE
PROCESS
Unskilled / basic
skilled worker
nominal Increase in
productivity /
skilled worker
Increase in
productivity /
Automation/
Better skilled worker
Transformational
productivity /
Automation +
Awareness +
Adoption/
Expertise worker
Natural language
Understanding &
production /
Pattern recognition
& understanding/
Self Aware system &
Conceptual Expertise
Evolution & Future of RPA
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16. Desktop Automation Robotic Process
Automation
Autonomic Process
Automation
Cognitive Automation
 ERP Scripting
 Workflow
 Macros
 Screen scraper
 Auto eMailer
 Extensible and adaptive
pre-built process object
libraries
 Global robotics command
center and dedicated SMEs
 Extension of RPA capabilities
by addressing common
obstacles of unstructured
data and complex rules
 unstructured data
processing enabled
automation for complex
rules
 Autonomous decision-
making (“reasoning and
remembering”)
 New insights and data
discovery (“learning”)
 Personal and interactive
support (“engagement”)
 e.g. Cognitive Buy Assistant
Simple Transactional
Data
Structured Data/
Simple Rules
Unstructured Data/
Complex Rules
RPA with Cognitive
Computing
Evolution & Future of RPA
Continued…. 16

17. Opportunities for RPA in BFSI
• New account entry across systems – moving data and doing
multiple entries
• Account reconciliation – duplicating and moving data
• Report generation across systems and generated
• eform extraction – taking data from forms and making
systems entries
• Accrual support – making and updating entries
• Mortgage approval – moving data place to place and making
calculations
• Refinancing entries – making entries and updating records
• Notification of delinquent loans – emails and letters to clients
• Processing of credit card orders – from web form to
mainframe
BANKING
• Tax reporting
• Audit support and validation
• Fixed asset amortization
• FX accounting and write-offs
• Cost accounting and Purchase Orders
• Bad debt write-offs
• Month end close heavy lifting
• Credit note accounting entry
• Accrual booking
• Pricing reviews – performing calculations &entries
• Fraud detection – by tracking account activity
• Account cleansing – purging known old data
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18. • Client onboarding
• Compliance, legal, credit and identification checks
• Operational set-up of account in trading, collateral and settlement systems
• Consistent data mapping between source and downstream systems
• KYC/AML authentication: collection and analysis of basic identity information (CIP); name matching against lists
of known parties (such as PEP)
• Fraud detection - determination of the customer's risk in terms of propensity to commit money laundering,
terrorist finance, or identity theft
• Reconciliation - user defined rules to generate alerts on chargeback, retrieval request and response
• Automated scheduling of reconciliation activity
• Force match option facility to manually settle un-reconciled entries
• Multi-level reconciliation that supports international & domestic networks across multiple delivery channels
• Entitlement engine - providing timely, accurate distributions of dividends and interest
• Simplifies/Enforces the management of complex entitlement policies
CAPITAL MARKETSOpportunities for RPA in BFSI
18

19. • Product Administration - update systems and produce client details for sales of new products
• Policy Document Data Transfer from legacy system to new Applications, Systems, 3rd Parties.
• Products Sales Support - customer data gathering, adherence to compliance and rules of sale
• Unallocated Cash Report - works a report and writes off any cash discrepancy under a certain value.
• Deceased Notification - processing of insurance policies following notification of a death.
• Compliance Reporting Automation - automated preparation of reports for the PRA
• Credit Card Rejections - report of rejected card payments & over a period notify customer before cancelling the
insurance.
• Credit Card Unmatched - retrieves cases to work from a report and, if required, writes off any cash discrepancy.
• Redemptions Processing - cross checking to multiple systems for Compliance assurance
• Right of Set-Off and Debt Recovery
• Funds Transfer – from multiple legacy policies/system into a more modern, flexible system
• Amend Standing Order, Direct Debit, Address details across multiple systems
• Accounts Data Mismatches across disparate systems.
INSURANCEOpportunities for RPA in BFSI
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20.  List of policies to be comply with
 Scrutinize employees activities for non compliance
Policy
Staff Activity
 Company with 10,000 employees if 20% do activity
 Every month scrutiny of 2000 employee activities by 15-20Process after RPA
Bots in real work Compliance process
20

21. On-boarding & Approval Process
Automate the data input for easy processing..??
Regular Process
Process after RPA
Bots in real work
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22. These RPA shortcomings are as follows:
 Capturing inputs from diverse formats
 Processing unstructured content
 Frequent changes in business rules and operating procedures
 communication between operations and IT for continuous improvements
 company engagement and departmental collaboration
 Initial Investments
 Staff oppose for redundancy & technical inability
 Choosing the wrong process for automation
 No governance
Major Cause of fallouts of RPA
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23.  RPA Mimicking Human Actions
 Why use RPA
 Identifying What to automate
 RPA implementation best practices
 Real Life RPA implementations
 Why RPA fails
We Discussed..
23

24. Speaker Name: Julen C Mohanty
Email ID: julenmohanty@yahoo.co.uk
Julen Mohanty