As you may know by now, thinking over RPA use cases is our favorite solution for holding on to the positive facts about automation, while not getting carried away by the insights drawn from a whole plethora of positive statistical data. This time, we’ll be pondering some robotic process automation use cases in Customer Service, Finance, and Human Resources. Robotic process automation brings out a lot of benefits in different industry niche as it supports high-frequency manual, repetitive, rules-based processes, which are critical for an appropriate service. So, here are some of the real-world RPA use case examples that are being leveraged by the industry leaders.

1. 3 Amazing Examples
of Real Life
RPA Use Cases
RoboticProcessAutomation

2. Robotic process automation brings out a lot of benefits in different
industries as it supports high-frequency manual, repetitive, rules-based
processes, which are critical for an appropriate service. So, here in this
presentation we are going to discuss some real-world examples of RPA
use cases that are being leveraged by the industry leaders.
Introduction

3. Customer Service
Finance
Human Resource
1.
2.
3.
Industries
Using RPA

4. RPA Use No. 1
Customer Service
RPA is being used to automate
many tasks in customer service
or support desks. These can
include;
incident management,
user administration,
billing queries,
updating records, and a lot
more.

5. Real Life Use Case
Customer Service
A European IT Managed Service Provider was running support services for their
client. And the company had to handle a large number of calls, approximately
15,000 calls a month spending a lot of time in the 1st line of the support team.
They deployed RPA solutions. the organization got a team of virtual workforce
that we’re able to complete the tasks in less than 50 seconds, which means an
83% reduction in execution time.

6. RPA Use No. 2
Financial Services
RPA helps in bridging the gap between different applications present in the
legacy system. Even though there are many system implementation software,
such as SAP and Oracle but they fall short in processing and integrating micro-
level tasks.

7. Real Life Use Case
Customer Service
Royal Bank of Canada, the largest financial institution in Canada is using
smart chatbots for more than a year to improve customer service.
Also, the Guardian Group has also embraced RPA technology in their
processes and have seen early success in their journey. The technology has
enabled them to calculate, copy, paste, access, or use existing business rules
to handle, use, and feed data into the core enterprise application.

8. RPA Use No. 3
Human Resource
65% of HR professionals see Robotic Process Automation as an operating
model play, enabling the introduction of a digital workforce.
RPA has a lot of potentials that can revolutionize the entire HR
industry bringing in a ton of efficiency and a faster return-on-investment.
RPA can be used to reduce the majority of the repetitive tasks that consume
the time of the full-time equivalents (FTEs).

9. Real Life Use Case
Human Resource
At UiPath, People Operations Team automated aspects of the on-boarding
process for new employees. The paperwork was previously being filled out
manually by one person, taking up much of the individual’s time that could
have been spent on more valuable work.
CHROs know that an HR department wants to offer a digital and easy
experience. “The task was replete with copy-paste activities. Furthermore, the
new Bot also completed the onboarding paperwork in one-sixth of the time,
allowing HRs to focus more of their time on Corporate Social Responsibility
attract talent, Initiatives, enhance a company’s reputation, and increase
employee retention.

10. Conclusion
The list above illustrates some of the business processes that if passed on to
robots, can help companies to work more efficiently, while at the same time
reducing operating costs.
The RPA use cases in different processes sketch an assistant profile that
promises to lead towards reaching your business targets. The use of RPA
illustrates a humanistic, person-centered approach to doing business, where
people really matter.

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