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Skill Development plan
Cairo Scan Radiology
Objectives:
At the end of the Quarter, delegates will be able to:
 Feel the atmosphere of training & development in the
company
 Develop both technically and personally.
 Fill the gap between current performance and desired
performance
 Solve common issues like lack of communication and spirit
between team members and also between departments
 Continuous learning, calibers evaluation and on job
observation
Training Objectives
Improve the
individual’s
level of
awareness
Increase an
individual’s
motivation
to perform
their job
well
Increase
overall
productivity
and
performance
Increase an
individual’s
skill in one
or more
areas of
expertise
Training Needs Assessment
Training Needs Assessment tools
On Job
visits
Managers
feedback
Quizzes KPIs
Mystery
visits
Customers
feedback
TNA Levels
Needs Analysis process
Understand
Short and
Long-Term
Business
Goals.
Identify the
Desired
Performance
Outcomes.
Examine the
Current
Performance
Outcomes
and Identify
Gaps.
Establish and
Prioritize a
Solution
Training Activities
• Call center
• Reception
• System training
Function
related
• Communication
• Time management
• Leadership
skills(managerial level
Interpersonal
skills
Training Methods
Classroom
On Job
E-learning
Simulations
Coaching/mentoring
After Training Evaluation
Quizzes Competitions
On Job
observations
Thank
You

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