Reach For The Stars

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The 5 step QI process is designed to improve and sustain quality bonus star ratings over time through identifying opportunities, developing intervention plans, checking performance, publishing results, and educating teams. Key steps include reviewing past performance trends, brainstorming solutions, implementing and tracking interventions, determining effectiveness, and celebrating accomplishments. The goal is to maximize quality bonus ratings through an ongoing process of assessment, improvement, and collaboration across providers, members, and employees.

Business Technology

Reach for the Stars: Improve CMS Star Rating 5 step QI process designed to achieve improvement, sustain improvement and maximize quality bonus

Step One: Review Plan Results ,[object Object]

Compare plan results to national benchmarks

“What’s working, what’s not working”,[object Object]

Identify cost/benefit analysis for interventions

For many years, we could proudly report the cost of learning (cost per learning hour, the ratio of L&D professionals per 1000-employee, or how many people our high-priority programs reached); however, it was very difficult to demonstrate the actual value of learning to the business. After years of focused efforts, we now use a pragmatic and cost-effective approach to measure the business impact of learning. This document covers: • The pillars of our effectiveness evaluation framework • Moving the conversation with stakeholders from cost to value • Developing a pragmatic measurement approach for a learning program: challenges to expect and goals to set

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