Rameez Anjum is seeking a position as a Customer Service Representative. He has a Bachelors in Commerce from Islamia College and is currently working as an Assistant Customer Service Officer at Al-Hamd International Container Terminal, where his duties include serving customers, answering calls, making schedules of charges, and solving customer problems. He has strong computer skills including MS Office and experience handling import and export containers.
Success for me is the happiness at each day end which makes me pleasant, never feel dishonest with my role, confirm my surroundings fruitful & a positive step for my future firm.
To work for an Organization that gives an Opportunity to Exhibit my ability by making a vital Contribution to its financial & strategic Health. Personally, Interested in a challenging position with potential for development, career Progression & value-added decision making responsibility.
A Dedicated Corporate Travel Counselor with over 15 years of Corporate Travel experience seeking employment with a highly respected Organization in which I can utilize my training and overall work experience who allows for growth opportunity within your Company. One who has Outstanding Customer Service skills and the ability to "Wow" the traveler while getting the job done and Delivering the Perfect Trip. Presently seeking a career opportunity within a office setting, call center environment or a telecommute, work at home, virtual position.
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RAMEEZ ANJUM
Address: House # 225, Sector 4/E New Saeedabad Baldia Town, Karachi.
Phone # 03432011460
Email: rameez.raja0009@gmail.com
Objective: Seeking a position as an Customer Service Representative, Where my interpersonal
skills will be further developed and utilized.
Resume Summary:
Education : B.Com
Job Status : Working in AL-HAMD INTERNATIONAL CONTAINER TERMINAL
(PVT)LTD
Academic Qualification
Sr. Certification / Degree Institution / University Passing Year
1. Bachelors in Commerce Islamia college 2013
2. Higher Secondary Certificate Hope Intermediate Commerce
college
2009
3. Secondary School Certificate Present Time Secondary School 2007
Working Experience
Organization : Al-Hamd International ContainerTerminal (Pvt.) Ltd.
Organization Type
:
Handling Import And Export Containers
Designation : Assistant Customer Service Officer
Tenure : August 2012 to date
Brief Job Description: Serves customer by providing service and information;
International Standards Of Handling Cargo & Vehicles to Ensure No
Breakage And No Pilferage;
Prepaid Schedule Of Charges ( Import Cargo, vehicles & CY Containers )
Providing Customs Seal Issue before CY Container Delivery.
Providing CY Container Grounding Examinations Request.
Consistently maintain a positive attitude and provide maximum satisfaction to
customers;
Answers incoming calls and provide information and queries;
Make schedule of charges;
Educate customer,Select and explain the best solution to solve the problem;
Sort out customer problem and determine the cause;
Daily office work Filing, Printing, Scanning, Fax & E-Mail;
Additional Support:
Checking All Date File Status Wise LCL/FCL as Per Alert Info;
Generating BatchesIn ATLAS Module For Import Documents;
Coordinate With Carrier As Per Manifest Requirement;
Manifest Uploading In System ATLAS;
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Computer Skills
Skills
Sr. Description
1 Effective listener and communicator.
2 Good problem solving and troubleshooting skills.
3 Able to work independently and work well in under pressure.
4 Able to handle upset or angry customer.
5 Fast learner, energetic and result-oriented.
6 Able to do other duties as assigned.
Personal Information
Father’s Name: Pervaiz Akhter
Date Of Birth : 25-DEC-1990
Marital Status : Married
CNIC No: 42401-4499084-5
Religion : Islam
Sr. Skills & Abilities Proficiency Level Last Used / Practiced
1 Advance MS Office Excellent Currently Using
2 Photoshop Average 2012
3 Flash Average 2012
