This document provides a summary of an individual's personal and professional qualifications. It outlines work experience as a customer service executive at Emirates Driving Institute since 2016, where responsibilities include handling customer inquiries and scheduling classes. Education includes a high school certification from Dubai Secondary School in 2014. Listed skills include strong communication abilities in Arabic and English, problem-solving, customer service, and computer proficiency. The target is an administrative, human resources, or management position in the United Arab Emirates, preferably Dubai. Contact information and a reference from her father are also included.

1. Personal Information
Resident of: United Arab Emirates – Dubai
Birth date: NOV-16-1996
Gender: Female
Marital Status: Single
Nationality: Jordanian
Work Experience:
Emirates Driving Institute (EDI): Feb 2016 up to date
Customer services executive – (course in-charge)
- Answer all inbound calls and E-mails in a consistent and professional manner.
- Keep self-updated on all products and services offered by the organization in order to
handle customer’s calls.
- Direct the customers’ inquiries, requests, & support issues promptly to the
respective units for necessary action and follow-ups.
- Open files and organize new deals with the customers.
- Organize the schedules for learners and instructors and keeping both sides updated in
case of any changes (arrange classes).
- Put the learner on the perfect schedule to be satisfied and treated well.
- Directing customers to finish their documents.
- Working on the institute system and the traffic system (RTA).
Education
Dubai secondary school June 2014
Dubai, United Arab Emirates
Degree: Certification- High School Certification
Skills
 Quick learner who can rapidly master all aspects of job with limited training.
 Excellent verbal and written skills in Arabic, English.
 Problems solving & High Customers Service and care capabilities.
 Creative and Innovative.
 Excellent interpersonal skills.
Asala Nasser Alqaisi

2.  Excellent PC skills - experience of working with Microsoft XP: Word, PowerPoint,
Excel and Outlook.
Languages
Arabic (mother language):
Fluent speaker (practicing)
Excellent writer
Excellent reader
English:
Very good speaker (practicing)
Very good writer
Very good reader
Target Job and Career Level
Job Location: United Arab Emirates, preferably in Dubai.
Category: Administration, Human Resources, Management or any suitable vacant for
my qualifications.
Contact Information
Address: P.O.Box: 2644 AlQusais – Dubai – UAE
Home Phone: +971 4 2644 182
Mobile Phones: +971 56 9758811 , +971 55 5745128
E-mail: Asala.alqaisii@gmail.com
Reference
Relation: Father
Mobile Phones: +971 56 7069996
Work Place: RTA “Road & Transportation Authority”