Yazan Jamal Al-Awabdeh is a Jordanian national seeking a career in a high-profile institution. He has a Bachelor's degree in Computer Information Systems from Mutah University in Jordan. He is currently employed as a Customer Service Supervisor at ABC Bank, where his duties include assisting customers with account openings, loans, and transactions. He is fluent in Arabic and proficient in English.

1. Personal contact & informations
Name: Yazan Jamal Al-Awabdeh
Date of birth: 19th Oct 1981
Place Of Birth: Karak - Jordan
Gender: Male
Marital Status: Married
Nationality: Jordanian
Address: Marj Al-Hamam Amman, Jordan.
Mobile Phone: 00962797108272
Mobile Phone2: 00962776903007
E-Mail: yazanalawabdeh@yahoo.com
Career objective
To pursue a career in a high profile institution that will provide me the skills and expertise where I can
attain a high level of performance by using my knowledge and capabilities that would also nurture my
personal and professional goals and in return for continuing progress and excellence of the company that I
will be working for.
Education
Degree: Bachelors in Computer Information System – (CIS)
Institution Name: Mutah University
Country: Jordan
City: Karak
Completion Date: 2007
Courses
Training courses in banking services such as loans, guarantee letters, accounts, cards, foreign exchange in
additional to Professional Diploma in banking sector and many other courses (please see the attachment)
Languages
Language Level

2. Skills and Qualifications
 Computer Skills:
o Microsoft office (Microsoft word, Excel , Access and PowerPoint).
o Excellent using internet browser.
 STRENGTHS
 Eagerness to learn, highly motivated.
 Ability to handle pressure, ability to work in a team.
 Hardworking.
 Ability to meet deadlines.
 Problem solving skills.
 High communication skills & time management.
Work experience
 Customer Service supervisor (March 2007 – Present ) ABC Bank
Duities:
 Work with and advise customers in opening accounts and performing transactions
 Collect customer information and input data into the system, ensuring confidentiality at all
times
 Assistcustomers with taking outdifferent types of loans,including personal,auto,home
equity, etc.
 Meet with new bank customers to explain all the services and features the bank has to offer
 Place phone calls to currentbank customers regarding accountchanges or suggested
options
 Greeted bank customers upon entryand assistthem in whatever they need
 Processed transfers,check cashing,deposits,withdrawals,etc. for drive-through or walk-in
customers
 Assisted customers in opening checking or savings accounts
Arabic Mother language
English Good (spoken and written)

3.  Encouraged customers to sign up for bank credit/debitcard for ease of use
 Accepted and processed credit card or loan payments
 in additional to a previous teller in the same bank (ABC Bank)
Duities:
 Accepting cash from customers.
 Supporting the bank sales team by identifying customer needs and then promoting
current offers to them.
 Referring customers with financial problems to other colleagues for assistance.
Performin.
 Performing clerical and administrative duties.
 Following bank procedures when performing transactions.
 Controlling and monitoring the levels of cash in the teller drawer and following all
check cashing and cash handling procedures.
 Dealing tactfully and efficiently with demanding customers.
 Adhering to all bank security, audit, and compliance requirements.
 Cross selling bank services.
 Reporting any suspicious customer activity to bank managers.
 Addressing customers by name with a smile and direct eye contact.
 Accurately receiving, counting and distributing cash.
 Selling financial services.
References
 References are available upon request.