New datasheet for CLM Platform for automobile dealers. The document outlines the benefits, features, screens of the new CLM v2.0 released by Crosscode.
Crosscode CLM is a proven business enabler across dealerships.
Get in touch with us for more details.
Email us at enquiry@crosscode.in with the subject line CLM Platform.
Is your field sales team operating as efficiently as possible?Leigh Barnes
Is your field sales team operating as efficiently as possible?
Communications between on-the-road sales representatives and head office can often be a delayed and blind-folded system. Reporting on the results of a sales meeting is a task that often cannot be completed until some time after the event and distracts from the real business of selling. Meanwhile organisations can be left wondering where their staff are located and what is happening with sales.
Revenue Assurance Industry Update - Webinar by Dr. Gadi Solotorevsky, cVidya'...cVidya Networks
The Revenue Assurance arena is going through significant changes. To learn more, see this webinar presentation by Dr. Gadi Solotorevsky, cVidya’s CTO and Chair of the Revenue Assurance Modeling Team of the TM Forum. Find out more about those changes, the reasons behind them, and how they come into play in the daily activities of Revenue Assurance departments.
For more information on revenue assurance: http://www.cvidya.com/
New datasheet for CLM Platform for automobile dealers. The document outlines the benefits, features, screens of the new CLM v2.0 released by Crosscode.
Crosscode CLM is a proven business enabler across dealerships.
Get in touch with us for more details.
Email us at enquiry@crosscode.in with the subject line CLM Platform.
Is your field sales team operating as efficiently as possible?Leigh Barnes
Is your field sales team operating as efficiently as possible?
Communications between on-the-road sales representatives and head office can often be a delayed and blind-folded system. Reporting on the results of a sales meeting is a task that often cannot be completed until some time after the event and distracts from the real business of selling. Meanwhile organisations can be left wondering where their staff are located and what is happening with sales.
Revenue Assurance Industry Update - Webinar by Dr. Gadi Solotorevsky, cVidya'...cVidya Networks
The Revenue Assurance arena is going through significant changes. To learn more, see this webinar presentation by Dr. Gadi Solotorevsky, cVidya’s CTO and Chair of the Revenue Assurance Modeling Team of the TM Forum. Find out more about those changes, the reasons behind them, and how they come into play in the daily activities of Revenue Assurance departments.
For more information on revenue assurance: http://www.cvidya.com/
Incident Management Solutions_IMGS Government User Group 2013IMGS
Simon McCabe discusses how you can utilise Location Publisher and its background processes to partially manage or enhance your Incident Management processes.
A fundamental approach to know about Billing and revenue management and its business significance for companies who are in telecom communication/media business.
Service 007 offers a fully integrated Call Center Service along with our CRM, with a focus on Customer Support processes. We have established unique capabilities and developed IPs, which serves millions of customers in an effective, qualitative and cost-effective manner.
Service007 is a flagship product of Customer Broadcast. Started in the Year 2000, Customer Broadcast has served many prestigious clients - deploying some of the best made-to-order and out-of-the-box Software and also manages end-to-end Customer Service activities through our State-of-the-art call centers in Chennai, Trichy and Ranipet.
inoday FMS "Field Management System" ascertains employee movement tracking and monitors employee efficiency. It comes with an array of features and rich functionalities. It gets easily integrated with Android and iOS applications as well.
Application Virtualization: What its all about and how do you manage it?digitallibrary
Organizations are increasingly tying their physical systems, networks, and applications to virtualized environments to achieve greater reliability, performance and flexibility in delivering services to business customers. This means tying the loosely coupled world of Service Oriented Architectures with virtualized environments such as VMWare, incorporating application virtualization, virtual desktop infrastructures and virtual lifecycle management. How companies approach this type of transition is critical to their success. How should organizations prepare? Why is it important to understand the dependencies within their line of business applications when migrating to a virtual environment? How can they manage the physical and virtual worlds as single environment? How can organizations verify that their systems conform to corporate and government oversight requirements in a way that meets their needs without becoming burdensome? Get the answers to these questions and more.
Nethawk provides a practical and proven solution of CRM and Telephony. This solution increases your agent's efficiency many folds. Chief among them is seamless data sharing in unified manner. Agent smoothly navigate page to page in order to close the deal or provide customer support. Our solution is 100% in house developed and available for your customization.
Incident Management Solutions_IMGS Government User Group 2013IMGS
Simon McCabe discusses how you can utilise Location Publisher and its background processes to partially manage or enhance your Incident Management processes.
A fundamental approach to know about Billing and revenue management and its business significance for companies who are in telecom communication/media business.
Service 007 offers a fully integrated Call Center Service along with our CRM, with a focus on Customer Support processes. We have established unique capabilities and developed IPs, which serves millions of customers in an effective, qualitative and cost-effective manner.
Service007 is a flagship product of Customer Broadcast. Started in the Year 2000, Customer Broadcast has served many prestigious clients - deploying some of the best made-to-order and out-of-the-box Software and also manages end-to-end Customer Service activities through our State-of-the-art call centers in Chennai, Trichy and Ranipet.
inoday FMS "Field Management System" ascertains employee movement tracking and monitors employee efficiency. It comes with an array of features and rich functionalities. It gets easily integrated with Android and iOS applications as well.
Application Virtualization: What its all about and how do you manage it?digitallibrary
Organizations are increasingly tying their physical systems, networks, and applications to virtualized environments to achieve greater reliability, performance and flexibility in delivering services to business customers. This means tying the loosely coupled world of Service Oriented Architectures with virtualized environments such as VMWare, incorporating application virtualization, virtual desktop infrastructures and virtual lifecycle management. How companies approach this type of transition is critical to their success. How should organizations prepare? Why is it important to understand the dependencies within their line of business applications when migrating to a virtual environment? How can they manage the physical and virtual worlds as single environment? How can organizations verify that their systems conform to corporate and government oversight requirements in a way that meets their needs without becoming burdensome? Get the answers to these questions and more.
Nethawk provides a practical and proven solution of CRM and Telephony. This solution increases your agent's efficiency many folds. Chief among them is seamless data sharing in unified manner. Agent smoothly navigate page to page in order to close the deal or provide customer support. Our solution is 100% in house developed and available for your customization.
I was asked by a friend of mine to make him an urgent conceptual design implanted into an old inn he was looking to rent, but wasn’t sure if his idea would fit in.
Quick sketch with ground floor, sections and room views was made in a couple of hours.
My friend rented the place and it will be open for business in early April—all based on this sketch .
Do you have a place or a room that needs a quick check if your idea will fit in?
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
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call center solutions
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IPPBX
EPABX
PBX
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pri voice logger
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IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
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outbound calling
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domestic call center dialer
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BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
Kronotek is a 100% cloud based call management software that allows for the integration of human and virtual agents to work together. It allows the automation of proceses in the call center environment. It also can audit agent and virtual agent calls with a personalised scoring system. The Kronotek Reports module allows all data to be seen and shared quickly and easily.
Elision DialShree Predictive Dialer is a outbound/inbound telephone automated system that dial calls from a list of uploaded telephone numbers in sequence, screening unnecessary calls such as busy signals, no answer, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.
DialShree is a software-based Dialer solutions that help companies to avoid the use of expensive telephony boards and other associated hardware, which have high maintenance costs. DialShree Dialer are very easy to use, and therefore it is used more in following areas like telemarketing, payment collection, service follow-ups, surveys and appointment confirmation.
Outbound Call Center Suite is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound callcenter suit is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.
Inbound CallCenter Suit- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time.
It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue.
- See more at: http://www.elisiontec.com/product/call-center-dialer/#sthash.CkYf89Jj.dpuf
Tegsoft is a telecommunication software provider with its own Contact Center and IP PBX products.
With our products, we are providing a strong and sustainable communication platform for more than 450 valuable customers, 10.000+ Agents and help them to handle over a million calls per day.
Our products have been used by companies operating in various sectors such as Finance, Healthcare, Telecommunication, Education, Manufacture, Marketing.
Our Contact Center platform helps you to manage a multi-channel customer communication within a single Agent web interface in 25 different languages.
We are providing our software as CCaaS (Contact Center as a Service) with IBM Cloud infrastructure
This document briefly describes Tegsoft Contact Center features and sales model
SecTMS -Android Based Handheld Toll Collection SystemManan Bhavsar
SecTMS - Android Based Handheld Toll Collection System, the system is based on android 6.0 with inbuilt 58mm thermal line printer with print head life of 50,000 meters & 5300mAh Battery which supports 8-10 Hrs of seamless operations, the device has built in 3G & WiFi for communication on real time bases with server, it also have built in camera to take vehicle picture, this device can be used for toll collection, traffic clearing at toll plaza, in emergency as well in disaster management at toll plazas, the system has multiple payment modes like Cash, Credit card, Debit card, Paytm, Free charge, Jio money, Samsung pay, Apple pay, MI pay, device have QR Code & Bar code scanner which can be used for validation of return journey & daily pass. The server module has control panel to manage the multiple devices, one can manage company, plaza, lane, vehicle class, usage fees, users, user role etc. and perform the transaction audit, cash up by TC, cash verification by cashier & consolidation by supervisor, also can done banking transaction through server module. The powerful reporting module has multiple reports like transaction report, traffic report, revenue report, collection report, exempt report, comprehensive report etc. we provide full control over device remotely through cloud.
How Leading Oil & Gas Company has improved their maintenance using CMMS softw...Srinivasan AT
Maintenance management is an essential aspect of any oil and gas company, as it affects the operational efficiency and profitability of the organization. The implementation of a Computerized Maintenance Management System (CMMS) software has greatly improved the maintenance processes of leading oil and gas companies.
The CMMS software provides real-time monitoring and tracking of maintenance activities, reducing downtime and ensuring equipment runs smoothly. It also facilitates work order management, inventory control, and predictive maintenance, allowing for proactive and efficient maintenance.
The software also enables better communication between departments, improving collaboration and reducing the risk of errors. Furthermore, the CMMS software provides in-depth analysis and reporting, allowing the company to make informed decisions and track the progress of maintenance activities.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
1. CALLMANAGEMENT
CashWebCommunity: a Software product of the Transtrack International Company.
Customer Service
at its best
Workflow driven Incident, Complaint and Query management linked
to SLA monitoring makes the difference towards the Client experience
and for the Service staff involved. Across multiple departments and
companies a call is tracked and monitored, web enabled for optimal
supply chain integration.
The registration and follow-up of calls tem online. A call may be concerning Automated escalation to manage-
is crucial to minimize the down-time a cash machine, an order, a service ment takes place based upon progress
of a cash machine, effectively handle provided, a bag missing, a discrep- related to the SLA agreed with the
complaints or queries from clients ancy or just a query from a client. It client and operating procedure rules
and provide the Customer Service de- can be logged online by the client defined within the workflow engine.
partment with an all embracing tool to representative(s) or a call center. All
investigate a call. Information re- departments and companies involved Incidents, Queries and
garding the cause of the call and the in the call resolution have online ac- Complaints
circumstances is available in the sys- cess to their task list and SLA monitor. The CashWebCommunity product
Inquiry Complaint Incident
Call
Client Client External ATM vendors
Monitoring & Reporting
representative management or departments Contractual agreements
Call workflow engine
Execution
Service desk cash Departments involved Operations Client service
in call resolution management
Workflow engine. A call (incident, query or complaint) can be logged online
by the client representative(s). All departments and companies involved in the call
resolution have online access to their task list and call monitor. Graphs and reports
can be accessed based upon the authorization given to them. Contractual agree-
ments (SLA) are used for monitoring progress and for automated escalations.
2. provides for a generic configurable workflow driven ciated resolutions. Clients can access graphical and
Call Management module which is able to deal with report summaries online based upon their authori-
both automated incidents (from error messages zation rights.
received from a cash machine) and manually logged
calls by the Customer Service department or the Online Management Information
client representative using online access. Calls can The module provides for online tracking and report-
be linked to certain entities in the system to enable ing on the progress and quality of the call manage-
faster analysis of the cause. External companies ment process and the SLA target and score against
(like ATM service providers) can be authorized to the target. Several levels of Management Informa-
login and process their tasks online. The manage- tion are provided to both Client and Service pro-
ment function is supported by online visibility of call vider management.
resolution progress and statistics on calls and asso-
Generic configurable workflow.
Call monitor. The registration and follow-up of calls in the call monitor.
Calls (incidents, queries and complaints) can be logged online by the client
representative(s) and all departments and companies involved in the call
resolution have online access to their task list and call monitor. Automated
or manual escalation to management.
KPI % per call category.
Transtrack International offers a safe, proven,
innovative and market leading software platform
Since 1990, Transtrack continues to provide Leading-edge and specialized software solutions to Cash businesses
around the world such as Central Banks, Commercial Banks and Cash in Transit companies. Transtrack software
is used daily to serve >110,000 locations spread over more than 15 countries worldwide. Based on the high level
knowledge and best-practice experience Transtrack is continuously investing in the development of its software
product platform and provides a full service offering, including consultancy, implementation, training, support
and software maintenance through their global network of authorized Value Added Partners.
Science Park 400 T +31 (0)20 888 4722
1098 XH Amsterdam F +31 (0)20 888 4082
The Netherlands E info@transtrack.nl
W transtrack.nl
