Ron Penick is seeking a position that allows him to apply over 30 years of experience in product support, engineering, and management at Caterpillar Inc. He has a proven track record of leading teams, developing visions, and delivering results, as demonstrated by his roles managing multi-site support organizations and multi-million dollar budgets. Penick's experience includes developing new processes, improving quality and reducing warranty costs, and coaching teams to help them grow. He has a bachelor's degree in computer engineering from Iowa State University.

1. RON PENICK
9402 PHILANDER CHASE LN. BRIMFIELD, ILLINOIS 61517
309-256-1883 ▪ kingbeeabuzz@gmail.com
Objectives
Seeking to work in an environment that will challenge me, while allowing me to contribute to the continued
growth and success of the organization. Obtaining a position that will provide me the ability to apply my
product support, engineering, and management experience to help meet and exceed customer needs. Look
forward to working in a position that promotes quality products and services; and provides me with the
opportunity to meet and exceed assigned goals.
Experience
Product Support / Quality Mgr. – Adv. Components & Systems, ▪ N o v 2014 - Current
Caterpillar Inc. ▪ Peoria Illinois
 Managed a team of 170 people w/ $29M annual budget
 Lead worldwide teams to provide Dealer & Customer support on Transmissions, Torque Converters,
Final Drives, Axles, Electrical / Electronic Systems, Advanced Technology System
 Managed merger of 2 multi-site support organizations for efficiency
 Developed vision to improve dealer support through new technology in NPI programs
Product Support & Quality Mgr. – CAT Electronics, ▪ A ug 2011 – Oct 2014
Caterpillar Inc. ▪ Peoria Illinois
 Managed a team of ~90 people w/ a $18M annual budget
 Developed a career advancement process to develop staff w/ skills & capabilities
 Lead worldwide team to provide Dealer & Customer support on Electrical / Electronic Systems,
Telematics, and Advanced Technology System
 Responsibility for Product Support, Reliability, Quality, Warranty, CPI, Technical Services
 Lead development of Product Support & Quality Strategies
 Achieved best ever CAT Electronics quality and warranty
Purchasing Mgr. – Global Purchasing, ▪ Mar 2009 – Jul 2011
Caterpillar Inc. ▪ Peoria Illinois
 Corporate Process owner for Supplier Warranty Recovery
 Lead team of 6 people to deliver over 100% increase first 12 mo, w/ over $100M total
 Lead development of recovery processes, IT systems to support process, and new supplier warranty
administration agreements
 Lead development of communications, training and change management
Continuous Product Improvement Mgr. – Marketing & Product Support, ▪ N o v 2004 – Feb 2009
Caterpillar Inc. ▪ Peoria Illinois

2. Ron Penick Page 2
 CPI Manager for parts distribution system, filters, fluids, ground engaging tools
 Enterprise CPI Field Parts, Publications & Service Letter process owner
 Sponsored 6 Sigma projects to improve CPI publication development, field parts deployment time
and quality & new Corporate Service Letter Process
 Parts Distribution Quality Mgr. Lead team of 60 people
 Lead development of CPI to reduce $30M in parts stock warranty for CAT and Dealers
6 Sigma – CPI Deployment Mgr. – CAT-VP Systems & Processes, ▪ J un 2002 – Oct 2004
Caterpillar Inc. ▪ Peoria Illinois
 Corporate Deployment Team for new CPI Process across enterprise
 CPI Find It Process Owner for Problem identification and Prioritization
 Developed 6 Sigma based CPI Process w/ detailed maps, raining material, and Facilitated meetings
with World Wide CPI Mgrs
 Developed Weibull based prioritization process involving warranty, lost sales, & price realization
 Taught Multiple Classes training 6 Sigma CPI project sponsors & team leaders on CPI process and
prioritization
Sr. Product Support Consultant – CAT Global Mining, ▪ J un 2001 – May 2002
Caterpillar Inc. ▪ Peoria Illinois
 Proj. Leader new Mining Product Problem Mgmt Process involving LWL, Shovels, and Trucks
 Worked across multiple organizations gap analysis, process development, & change mgmt
 Team member on Corporate 6 Sigma project to develop corporate Continuous Product Improvement
(CPI) Process
 Helped develop and present new CPI process to CAT Executive Office
Product Support Supv. – Mining Shovel Commercial Support, ▪ May 1999 – May 2001
Caterpillar Inc. ▪ Decatur Illinois
 World Wide Hydraulic Mining Shovels Product Support for 5110, 5130, 5230
 Customer visits to track product performance, reliability, and problem management
 Managed support team to support dealers resolve customer issues
 Lead problem mgmt. and reliability development
 Lead team to improve support material and processes for dealers
 Managed 5110 Field Follow Program
Sr. Product Service Engr. – 994 Large Wheel Loader, ▪ J ul 1997 – Apr 1999
Caterpillar Inc. ▪ Joliet Illinois
 994 Field Follow Service Engineer
 Managed customer installations with dealers of new 994 Retrofit Kits
 Kits included conversion from Steering Wheel it STIC control, EMS to VIMS monitoring system,
Advanced filtration and cooling package
 Visited customers and dealers during field follow, tracked reliability, managed problems, and design
change installations

3. Ron Penick Page 3
Project Engineer – CAT Electronics, ▪ J un 1996 – Jun 1997
Caterpillar Inc. ▪ Peoria Illinois
 Project Team Leader for 992G & 994G Large Wheel Loader Electrical & Electronics Systems
 Lead development of electrical system, hydraulic, transmission, engine controls, & monitoring system
Sr. Electronics Development Engineer – CAT Electronics, ▪ D e c 1991 – May 1996
Caterpillar Inc. ▪ Peoria Illinois
 Electrical & Electronic Systems Team Leader on Electronic Control Modules
 Application Software Development, Firmware Design,
 Lead Multiple Embedded Systems Designs on Large Wheel Loaders, Mining Shovels
 Control System Development on Engines, Hydraulic systems, Transmissions
 Information Systems Design for Monitoring & Diagnostics, Vital Information Mgmt. System
Research Engineer – Electronics Control Systems, ▪ J un 1987 – Nov 1991
Caterpillar Inc. ▪ Peoria Illinois
 Team Leader for Control System on Advanced Concept Engine
 Autonomous Machine Development w/ GPS Guidance
 Automated Hydraulic Excavator Controls Systems
 Mentor Graphics Advance Digital Simulation
 Managed HP Unix Computer Systems for Controls Development
Junior Engineer– Technical Training Program, ▪ J un 1986 – May 1987
Caterpillar Inc. ▪ Peoria Illinois
 College graduate Training Program, toured multiple facilities, worked in 6 different areas across CAT,
Research, Proving Grounds, Controls Development &
Computer Systems Analyst – AT&T Unix Computer Systems, ▪ May 1985 – Aug 1985
AT&T ▪ Schaumb ur g Illinois
 Customer Support for Unix Computer Systems
Skills
 Adaptive leader with a unique blend of product support, dealer, quality, product development
experience.
 Visionary who can develop a vision and deliver results in diverse environments.
 Working well with multiple groups across organizational boundaries
 Broad knowledge of products, field operations and corporate processes.
 Leading teams to deliver tangible product or service w/accountability for results.
 Able to look at different parts of a business or systems/processes and see how they can be connected &
improved.
 Leading organizations, large projects and managing people.
 Coaching & challenging people to help them grow & reach their potential.
Education

4. Ron Penick Page 4
Iowa State University
1-May-1986 ▪ Bachelor’s Degree – Computer Engineering
Building Accountable Leaders, I & II
Making Great Leaders, Strength Finders
6 Sigma Sponsor and Deployment Manager
Situational Leadership, Change Management