2. 1. Introduction / About Scorebuddy
2. Recap of initial call
3. Scorebuddy platform demonstration
4. Next steps
5. Question & Answers
The agenda for today
3. Voted “Best contact centre
technology” by industry
professionals on
CallCentreHelper.com
Quality assessing 80,000+
agents across 20 countries
each month
8 years in operation
The parent company
(Sentient Solutions)
developing software for
the last 18 years
8
EIGHT
YEARS
About Scorebuddy…
Some of our happy customers.
4. … the wonderful benefits of using Scorebuddy
Scorebuddy helps you to take Quality to the next level
Time & Money savings
Dramatically reduce the
time spent evaluating
staff & preparing reports.
Mitigate Risk
Track compliance to avoid
expensive penalties and
protect your brand.
Improve engagement
and build a deeper
understanding of your
teams performance
Agent EngagementEliminate Spreadsheets
Empower Team Leaders Remove Human Error
Say goodbye to Inflexible,
laborious spreadsheets
with no analysis or
historical data/
Improve consistencies
and reliability in your
reports and evaluations.
Improve consistencies
and reliability in your
reports and evaluations.
Actionable Data
Spot QA trends and make
smarter, data driven
decisions
5. Overview
• 8 people
Quite a new contact centre
Calls/Emails
Project Goals
Use excel
• Ideally, you would like a more streamlined process that removes a lot of the
manual reporting and feedback, thus freeing up more time to be spent
elsewhere
• Team reporting, individual trend and team trend analysis
• Easy edit on scorecard
Recap of the initial call
“A dashboard that provided
instant feedback directly to
agents was another major
reason for selecting
Scorebuddy” – Linda
Matthijs – 5CA
7. Project Timeline
Timeline based on existing customers
Activity Date Completed
1. Product demonstration Today
2. Proposal sent & Set up on trial Today
3. Build a scorecard & Add in 1 team 22nd July
4. Add in 2nd Team & Score both teams 29th July
5. Use Reporting functions Friday, August 2nd
6. Trial end Tuesday, August 6th
D - Day Wednesday, August 7th
Onboarding training Thursday, August 8th
8. Scorebuddy Packages
Essentials Elite Enterprise
Gives you the core features you need
to streamline the gathering and
evaluation of QA data
• Build and evaluate scorecards
• Calibration
• Basic reporting
• Root cause analysis
• Customer care
Delivers agent engagement like never
before. Get a 360-degree view
displaying Customer Sentiment side by
side with QA scores
• All Essential package features
included
• Agent & Supervisor dashboards
• CSAT & NPS Survey*
• InMail
• Goal setting
• Zendesk integration
A high impact suite of sophisticated
tools for any expanding or multi-
location organizations
• All Essential & Elite package
features included
• Analytics (Trend analysis reporting)
• Data export
• Assigned account manager
• Salesforce integration
• Single Sign On: SSO
*Surcharge apply for all completed survey
9. Scorebuddy Pricing
The below pricing is based on an estimated number of users provided on initial call, the below plan
allows access for 310 users:
Package Essentials Elite Enterprise
Cost per agent per month € 3.71 € 5.37 € 8.92
Cost for 1500 users per month € 5,565 € 8,055 € 13,378
10. THANK YOU FOR YOUR TIME
If you have any questions, please don’t hesitate
to get in touch.
Looking forward to working with you!
Presented by Aaron Mulville (Account Executive)
e: amulville@scorebuddyqa.com
p: +353 1 4100 730
w: scorebuddy.com
