Information on the services, results and specific process that will help you exceed your vision, personally, professionally or financially.

1. ~
Clear Profitable Solutions

2. Rico Peña!
helps organizations achieve results through improved execution of strategy.
Rico brings an impressive range of experience and skills to the table. For over 25 years he has worked
with individuals to top Fortune 500 companies around the world, specializing in high-end corporate
sales, team development and productivity, client loyalty and creating clear focus and message for any
product or service.
He has been successful in developing effective solutions that create new profit centers within a variety of
industries. A dynamic consultant, facilitator and bilingual speaker, he combines innovative business
strategies and staff performance solution with the latest technology and consumer trends, to lead
companies to exceed their vision and have a direct impact on growth and profitability.
He has started 4 successful companies and joint ventures since 1983, he has supervised and built
sales teams in the retail. corporate, banking and real estate arenas as well as provided strategic
consulting to over 50 companies and thousands of individuals.
He is the author of the book The Client Nation: Their Perception, which has provided many individuals
and companies from around the world the clarity and direction they need to increase profits, morale,
outrageous client loyalty and measurable results in their bottom line.
Rico is currently the CEO and founder of Pena Global a staff development and sales training firm
dedicated to helping individuals, organizations and corporations reduce stress and increase productivity,
in order to increase the bottom line.
He has been awarded the Outstanding Georgia Citizen and Honorary Lieutenant Colonel award by
Georgia’s former Secretary of State, Max Cleland.
Rico has also appeared in the 2009 People to Know Magazine and has served his contry honorably and
with commendations in the United States Marine Corps. Rico is a dedicated father of two and a loving
husband. He currently resides in Atlanta, GA
To contact Rico for speaking, on site training or boot camp information email him at
rico@ricopena.com or visit www.theclientnation.com for more information.

3. Andi Peña
Andi Pena is the founder of The Sounding Board. While earning a Masters degree in
counseling, Andi was eager to go into the world and practice what she loves doing; helping
others overcome the challenges they face in life and business. The more research Andi did
about finding a job after completing her degree, she noticed that there was a “hole” in the
market place for women to get the tools and skill-based training they needed to succeed.
”It was then that she decided to create The Sounding Board. A safe place to vent, reframe
thoughts, create clarity and confidence for any aspect of life. Andi uses her consulting and
human behavior expertise to help people everywhere to overcome the mental barriers that
keeps them from reaching their full potential and ultimately personal and business
successes. Andi states, “I look forward to helping individuals turn their dreams and passions
into a flourishing and thriving business. Every one needs a sounding board, let me be
yours.
” Experience:• Owned a global flooring business
• Owned, one of the top Martial arts studios in Atlanta
• Masters degree in counseling
• Bachelors degree in hotel and restaurant management
• Certified human behavior consultant
• Black belt in American karate
● Executive trainer and mentor
• Renowned personal trainer for women
• Mother of two and loving wife
To contact Andi for a free evaluation email her at andilwc@aol.com

4. Certification: ( D.I.S.C) and Body language Analysis
Earn a certification in DISC, in applied Behavior and in Body language analysis
Consultive Sales Methodology provides a proven, question-based approach to selling that prevents
traditional "show up, throw up" behaviors, improves questioning and listening skills, identifies primary
buying motives, pain points, non-verbal ques and natural behavioral patterns, Present value from the
client’s perspective, an effective and advisor sales approach that can be adapted to the moment and the
person. Generate higher closings on the phone or in person, increase loyal clients and quality referrals.
Learn to identify and use human behavior and body language for sales and rapport building.
Powerful
Presentations
Pace + Priority
= Profits
Communication that sells
From Contact to Close: Tactical Phone Sales Training
teaches a structured process that takes a tactical approach to niche market ID, appointment setting,
pipeline management and telephone interaction to generate new leads. Whether it is to supplement in-
bound leads or your only source of leads, salespeople learn the most effective way to use the phone.
Participants will use the information and phone live at training ( Pena Global boot camp 3 days/ Client on
site training :2 days)
For more information on executive coaching, on site training or for a speaking engagement call
Rico at 770-616-8080 or email him at rico@ricopena.com

5. Boot camps offered at our facility or costumed and delivered on site:
• Culture Development: Develop an employee culture of commitment and exceptional customer service
• Behavior and Body Language Analysis Certification: Be certified in human behavior and body language analysis
• Tactical Sales Training: teaches a structured process that takes a tactical approach to rapport building and sales
• Employee Engagement for today's managers hire, train and develop a culture of committed employees that
take ownership and pride. Find and maintain top talent. Improve performance and loyalty while increasing sales and loyal
repeat customers
Executive Coaching
We asses your needs and work with you to discover where you are and where you want to go. We will
then create a custom plan that will take you step by step to accomplish your desired results. We are
with you every step of the way guiding and coaching you on how and when to implement the plan, stay
accountable, grow and exceed your vision. Executive coaching available for sales, presentation skills ,
personal & business development and behavior and body language Provided on site, over the phone
or SKYPE. 1 day intensive training available on all subjects.
© copywright 2009 Pena Global, LLC Copies are prohibited without consent 770-616-8080

6. “Regardless of where you start, or where you are now in your career, Rico Pena will empower you to take the next step. A master of
communication and marketing, Rico has assembled an incredible to help you package yourself with an irresistible image. Rico has unique
insight to see the final product and create the step by step process to put your business on top. Check out the Speakers Vault and
TSVLive. It’s your first step towards ultimate success.” January 8, 2009
Dawn Pici, Owner, Pici & Pici Inc
“Rico is one of those special individuals that you definitely want to work with. He deeply listens to and focuses on your needs. I have
rarely worked with such an outstanding person and would give him my highest recommendation to anyone seeking the services that
Rico provides.
Steve and Pricilla CEO ,Founders The Goal Getters
“Rico and I met and discussed our goals. We stayed in touch and I hired him to help me organize and spend my time on the task that
will generate the best results/profits/income. I own 3 companies and 1 company needed immediate attention. After one all day
session, Rico has done a tremendous job getting the employees of the company focused on the things that are needed to generate
growth and profits. I have seen a big difference in attitude, performance and cash flow. I recommend him for directing a company
and/or individual to move to the next level.”
Jack Murphy. CEO American Solutions for Business
“Rico is an innovative, knowledgeable and personable business marvel with strong marketing insights. His creativity, drive and foresight
to continually develop successful start-up businesses are inspiring. Rico’s business success is a great model for what Zig Ziglar’s says:
“If you can dream it, then you can achieve it. You will get all you want in life if you help enough other people get what they want.” Rico
continues to thrive personally and professionally because he knows how to help others achieve greatness.” January 13, 2009
Michelle Stidwell, Professional Trainer, Coach, Consultant & Independent Contractor, Knowledge Works Group

8. Custom on site training
Results
Driven
Employee
Increase
Your
ROI
Engagement
Sales
Training
Onsite
Corporate
Total
Target
Market
Mastery
Inspiring
your
internal
client
Training/
Presentations
Visit www.penaglobal.net for more information or
call Rico @ 770-616-8080

9. • Sales Training
• Customer Service
• Management Skills
BOOT Camps
Employee Engagement ı
Custom onsite training for sales,ı
Culture Development ı
management & Customer Serviceı
Sales Training ●Team Dynamics ● Communication Skills

10. Contact us for pricing or consultation
Rico Peña
email: rico@ricopena.com
cell: 770-616-8080
web: www.penaglobal.net
Clear Profitable Solutions
Clarity ● Strategy ● Execution Exceed Your Vision