The document discusses how hospitals are shifting from providing care to managing health and improving patient safety. It outlines how care was traditionally transactional and physician-focused, with separate reporting, while the future involves predictive, multi-disciplinary, and integrated approaches using data and information to drive decision making. Key aspects of the shift include a focus on population health, quality improvement initiatives using tools like Lean and Six Sigma, cost efficiency, and performance optimization through metrics like KPIs and dashboards. The core team is introduced, including an experienced public health practitioner to help with population health management and quality assurance activities.

1. Empowering Healthcare

2. Hospitals today are shifting from Providing Care to Managing
Health and improving Patient safety
2
Providing Care
• Transactional
• Service-centric
• Physician-focused
• Reporting in silos
• Metrics driven
Managing Health
• Predictive
• Health centric
• Multi-disciplinary
• Integrated clinical &
financial outlook
• Decision-support driven
Information as an afterthought;
“New systems, same reports”
Information as the key enabler of
value-creating decision-making
Data &
Information
The future healthcare landscape will require providers to have a much better understanding of
their cost structure, patient satisfaction, and clinical trends and benchmarking in order to thrive,”

3. Costs
Excellence in Quality Improvement
Quality Improvement Initiatives
Patient
Engagement
Population
health
1. Process Streamlining and Automation
2. KPIs, Dashboards and Score Cards and BI
3. Lean and Six Sigma Methods and Tools
4. Training
5. Eliminate ‘Waste’
Efficiency
Performance
“The art of medicine consists of amusing the patient while nature cures the
disease”
Accreditation

4. Cost Efficiency
Care Process
Quality Outcomes
Quality Consulting Analytics Strategic Consulting
Accreditation
Entry level NABH
NABH
Process Optimizations
Lean
Six Sigma
Performance Optimization
KPIs
Dashboards
Balanced Score Cards
Trainings
Process Analytics
Customer Analytics
Population Health Analytics
Research Analytics
Data management
Statistical analysis
Performance Management
Strategic Planning
Patient Engagement
Medical Alliance
Marketing
Branding
Hospital Projects
Hospital Planning & design
Hospital Architecture
Equipment and Staffing
Commissioning & Operations
Public Health
Population Health
Primary Healthcare
Epidemiological Support
Monitoring & Evaluation
Service Offerings

5. The Core Team
Harinder Singh Ratti, MD, DNB, has expertise in Public Health, Primary health care,
hospital and health care delivery operations and strategic planning. Trained NABH
lead Assessor for hospital and health care institutions in QA. Having worked over 30
years’ in Armed Forces/Central Government as a public health practitioner in a multi
locational, multi-cultural environment with large population spread, his experience
ranges from implementing first contact care to supervisory, monitoring and
evaluation, policy level managerial strategic inputs. He now undertakes population
health management activities strategizing its delivery and implementation using QA
tools (Lean and six Sigma, Data analytics and BI, KPI and dashboards) effectively
with change management to enhance Patient safety.
Dr (Col) Harinder S. Ratti

6. Why
Personalized Attention and work with QA
Experienced senior Management
Trained NABH Assessors
Medical Doctor interface- Understands and Relates to dealing with senior
Management/Consultants
Informal Facilitation at NABH

7. Thank You
Dr (Col) Harinder S Ratti
(M) +91 9868260109
ratti2@gmail.com