The department review summarizes contribution percentages to achieved goals for various teams. ESPRIT contributed 27% through successful initiatives like CRM, process flows, and capitalizing resources internationally. Areas for improvement included attracting new clients and improving member to exchange ratios. The way forward involves improving operational induction for members, employing a reverse raising strategy, and targeting new clients.

2. Department Review

3. Percentage contribution to achieved goals :
0
20
40
60
80
Raises Matches
27
14
78
27
Contribution
Total iGIP achieved

4. ESPRIT
• What worked ?
- CRM
- Process flows
- Resource capitalization
- Capitalization of International Cycle
- Management Body 2.0
- Raise to match conversation.

5. • What didn’t work ?
- New clients
- Member to exchange ratio
- Operational Induction

6. Way forward :
- Operational induction for members
- Reverse raising strategy
- New clients to target