Northern Trust automated its global transfer agency operations with Kofax Total Agility and Kofax Analytics to improve speed of service for clients. The Kofax solution automatically classifies documents, extracts key data, and routes exceptions to staff for processing. This provided Northern Trust direct visibility into its global operations, service level agreements, and escalations while transforming business processes from heavily manual to automated.

1. Results at a Glance
Financial Services
Northern Trust automates Transfer Agency with Kofax Total
Agility and Kofax Analytics
• Automatic classification and data extraction
transforms business processes
• Direct visibility, compliance and governance
over global operations, SLAs, and escalations
• Improved speed of service to other “buy side”
clients
The Challenge:
• Northern Trust had different technologies in
different markets and relied heavily on manual
checks and balances to run their transfer
agency operation
• Manual processing made it difficult for staff to
respond quickly to client inquiries
• As volumes increased the only solution was to
hire more staff which created barriers to
scaling and risk in the operation
The Solution:
• The Kofax solution manages the capture of
instructions from clients, automatically
classifies instructions, extracts key data and
routes exceptions to key Transfer Agency
staff across the globe for processing
• An automated workflow identifies issues,
escalates where required and enables control
and visibility into the global process