This document discusses retention strategies for fixed network operators to counter challenges from growing mobile networks. It outlines key trends showing mobile subscriber growth exceeding fixed lines globally and in Africa. Fixed operators face challenges like high infrastructure costs and liberalized markets. The document recommends focusing on customer retention through strategies like delighting customers, adding perceived value, building bonds and engagement across the customer lifecycle. It suggests leveraging existing fixed network infrastructure through convergence of fixed and mobile networks, triple/quadruple play offerings, international cables, and corporate services. The conclusion is that fixed operators still have opportunities as backbone providers and meeting growing bandwidth demand through innovative strategies.
At the Advertising Research Foundation’s (ARF) 2011 annual re:think convention, a key issues forum presentation was held entitled Large Scale Multi-Country Segmentation and Targeting for a Leading Mobile Phone Operator Using Latent Class
Modeling on Both Behavioral and Attitudinal Data. Kantar, MTS, MaPs collaborated. They presented on the complications of collaboration, their keys to successes, their analysis process, innovation and implementation. The presenters included, Marc O’Regan, Director of Behavioral Insight at Kantar & Ashok Kalidas, Vice President of MaPS & Oleg Reshetin, Project Director of MTS & Olga Maksimova, Consumer and Market Insight Director of MTS.
At the Advertising Research Foundation’s (ARF) 2011 annual re:think convention, a key issues forum presentation was held entitled Large Scale Multi-Country Segmentation and Targeting for a Leading Mobile Phone Operator Using Latent Class
Modeling on Both Behavioral and Attitudinal Data. Kantar, MTS, MaPs collaborated. They presented on the complications of collaboration, their keys to successes, their analysis process, innovation and implementation. The presenters included, Marc O’Regan, Director of Behavioral Insight at Kantar & Ashok Kalidas, Vice President of MaPS & Oleg Reshetin, Project Director of MTS & Olga Maksimova, Consumer and Market Insight Director of MTS.
This article covers the business drivers for IP NGN transformation, technological challenges faced by the carriers in India and emerging markets and how Cisco can transform their business through the SNO transformation model (Services, Network and Operations) especially in the context of outsourcing/Managed Services and BOT (Build, Operate and Transfer) business models.
Successful Customer Communication with Adobe ADEPDieter Hovorka
How you can enforce successful Customer Communication by using Adobe solutions. Presented in November 2011 in Riyadh / Saudi Arabia to the Enterprise partner community.
Time, ease of operations and costs influence business in today's world, and the financial services industry is no exception. Customers in the financial services industry are mature, savvy and technologically better equipped than customers of most other industries. Whether it is the baby boomers, Gen X or Gen Y, the proliferation of the Internet has increased the level of technological awareness and customer expectations. Financial services companies are now embracing multichannel integration (MCI) as a key initiative to acquire, retain and service their customers.
This article covers the business drivers for IP NGN transformation, technological challenges faced by the carriers in India and emerging markets and how Cisco can transform their business through the SNO transformation model (Services, Network and Operations) especially in the context of outsourcing/Managed Services and BOT (Build, Operate and Transfer) business models.
Successful Customer Communication with Adobe ADEPDieter Hovorka
How you can enforce successful Customer Communication by using Adobe solutions. Presented in November 2011 in Riyadh / Saudi Arabia to the Enterprise partner community.
Time, ease of operations and costs influence business in today's world, and the financial services industry is no exception. Customers in the financial services industry are mature, savvy and technologically better equipped than customers of most other industries. Whether it is the baby boomers, Gen X or Gen Y, the proliferation of the Internet has increased the level of technological awareness and customer expectations. Financial services companies are now embracing multichannel integration (MCI) as a key initiative to acquire, retain and service their customers.
Whether for-profit or nonprofit, customer retention strategies are the same. Here are seven strategies to retain your customers that you should consider.
Paid Owned Earned Shared Convergent Social: Media Models - Curated list of 7...Nick Kellet
A curated list
Originally via
http://list.ly/list/Rt3-70-plus-paid-owned-earned-and-shared-media-models-graphics-posts
There's no commentary here. That's to follow in a second deck with a new model. This is purely research document - one that's useful for anyone who needs to fasttrack their learning on POEM
Blue Ocean Strategy - Summary and ExamplesKhai Biau Yip
This is a workshop presentation developed by KB Yip and YS Lieu for a Learning Institution. It can be easily customized to suit the needs for other organizations. Please contact KB Yip (ymike27@hotmail.com) if you need to get a copy of this presentation.
Is there such thing as a loyal mobile subscriber? In many saturated markets the focus is turning to keeping the high-spending customers, keeping them loyal and converting them to enthusiastic advocates. This research will provide you with clear, actionable ideas that can help you reduce customer churn.
Customer Service is a new corporate battleground. Companies need to provide state of the art customer service in order to compete and in this new market. This white paper discusses the business value and best practices of integrating your companies phone system with a strong central CRM.
Mr. Mayank Sahai presented at SAS Forum 2011 - one of the largest Analytics conference in India. He enlightened the audience on the role Analytics plays in Customer Management and organizations can maximize the value
Oplægget blev holdt ved arrangementet "Get F'IT marts 2011", der blev afholdt den 29. marts 2011. Læs mere om arrangementet her: http://www.infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/koeb_din_oel_med_oejnene.htm
SpeechStorm understands their customers needs. Throughout these slides we cover the 5 fears businesses have been facing when introducing a new IVR system.
The key questions are:
1.) What is the customer reaction to IVR?
2.) Will I be able to use it in my organisation?
3.) Is it proven?
4.) Are there cost savings?
5.) How flexible is the system?
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
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This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
4. Observation on Trends
In 2002, the number of Mobile Subscribers (1.17b)
surpassed for the first time the number of fixed lines
(1.09b) worldwide
In 2005 the number of Mobile Subscribers on every
continent exceeded the number of fixed lines in
service
In terms of growth, the number of Mobile
Subscribers almost Doubled (2.18b) while that of
fixed barely grew (1.23b) in 2005
5. Africa: Subscribers (mil)
400
350
300
250 Mobile Broadband
Mobile Subs
200 Fixed Lines
Fixed Broadband
150 Internet Users
100
50
0
2005 2006 2007 2008 2009 2010
Source: ITU 2011.
6. Africa: Penetration (100 inhts)
50
45
40
35
Fixed Lines
30
Mobile Subs
25
Mobile Broadband
20
Fixed Broadband
15 Internet Users
10
5
0
2005 2006 2007 2008 2009 2010
Source: ITU 2011.
7. Observation
Africa is the fastest growing mobile market in the world (ITU)
A major reason for the boom is that Africa lags far behind other
continents when it comes to fixed-line phone subscribers
Africa lacks an investment-intensive infrastructure, e.g., fixed telephone
line and fixed broadband infrastructure
the large costs of stringing up telephone wires so far has not been
economically viable
The establishment of mobile phone networks has also defied structures
hostile to investments, warfare, failed states and natural disasters
Intense competition has pitted once powerful monopoly fixed Networks
against rapidly growing Mobile Networks
8. Challenges Facing Fixed Network
Lack of investment-intensive infrastructure, e.g., fixed
telephone line and fixed broadband infrastructure
High costs inputting up Fixed Network to address the raising
Demand
Liberalization of the Telecommunication markets v. Readiness
of the Fixed Operators to compete
Decline of Fixed Telephony Revenues and subscribers
Business models, company culture, organizational structure
and identities of Fixed Operators
Thus Fixed line Sector remains the least dynamic sector – While
the number of fixed lines have been falling in Developed
counties, they are developing very slow in developing world
(ITU)
9. What Next For The Fixed
Operators?
Retention Strategies
10. Manage Customer Process
Identify
Customer
Transforming the
Expectations
Business Models
Align the Strategic
Integrate Measure
across the Customer Choices and
Business Lifetime Value
capabilities to the
specific needs of the
customers
Greater Customer
Manage
Intimacy
Manage
Customer
Customer
Experience
Information as Need based
strategic Asset
Segmentation
Align Strategy
with Customer
Time to deliver
Values and
Expectations
Source: BMI Institute of Business Value
11. Elements of Customer Life Cycle
• Awareness • Acquisition
Identify Brand Retails Shops,
values for Different Websites,
target segments to multichannel contact
centers are critical
inform Innovative customer Touch points
Market & Product that can provide
campaign differentiation
Billing and Network Features,
Payment, customer innovative services
care, marketing and solutions
and other intelligently priced
communication and bundled are
present critical for Revenue
opportunities for stimulation and
improved customer differentiation
experience
• Retention • Growth
12. Positive Retention Strategies
1. Creating customer delight
2. Adding Customer perceived value
3. Creating Bonds
4. Building Customer Engagement
13. 1. Customer Delight
Meeting and exceeding customer expectations
Understand customers, and then acquire and deploy
resources to ensure their satisfaction and retention
Going beyond what would normally satisfy the
customer.
Being aware of what it usually takes to satisfy the
customer and what it might take to delight or
pleasantly surprise the customer.
14. 2. Customer-perceived value
Companies can explore ways to create additional
value for customers
The ideal is to add value for customers without
creating additional costs for the company
If costs are incurred then the value-adds may be
expected to recover those costs e.g
Loyalty schemes
Customer clubs
Sales promotions
15. 3. Bonding
Social bonds
positiveinterpersonal relationships between people on
both sides of the customer-supplier dyad
Structural bonds
when companies and customers commit resources to a
relationship.
these resources yield mutual benefits for the
participants
Resources committed to a relationship may or may not
be recoverable if the relationship breaks down
16. 4. Build customer engagement
Highly engaged customers have levels of emotional
or rational attachment or commitment to a brand,
experience or organization that are so strong that
they are highly resistant to competitive influence
18. Convergence
• Seamless connectivity between fixed and
Fixed Mobile wireless telecommunications networks
Convergence • Provide services to users irrespective of
location, access technology, and
(FMC) terminal.
• Build and offer multiple services out of,
integrated or converged networks, fixed
and mobile
• Wide coverage remains the viable & Cost
Telco Media effective option for deploying services
• Broadband technologies enable
Convergence operators to broadcast or stream
multimedia signals to their subscribers
(TMC) • Engage in complex web of collaboration
with the media and entertainment, IT
• Partner to create value
19. Triple Play/Quad play
Explosion in data service
revenues
High demand of data
related services
Narrow Consumer Options
and search costs
Triple play: the provision of two bandwidth-
intensive services - high speed internet access
and television – with a less bandwidth-
intensive service, fixed line telephone.
Quadruple Play is a triple Play that adds
Wireless or Mobile telephony Services
20. International Data Cables
Arrival of several
international data cables
Rising demands for major
Bandwidths
Cross border connectivity
Backhaul connectivity is
crucial because it
enables transmission of
intra-regional and other
international traffic
21. Existing Service
Make use of all services available in the Fixed
Network
Corporate services and solutions such as data virtual
private networks (VPNs) and multi-protocol label switching
(MPLS)
Data products and services such as broadband and fixed-
lines
Whole sale Business: providing guaranteed bandwidth to
businesses between major commercial centres
22. Conclusion
Fixed-line telecommunication Opportunity as backbone providers (fiber optic
network, for the Internet, and fixed lines still provide the fastest data speeds by
far)
Growing customer demand for higher bandwidths and the time to deliver
Customers do not care what technology is used to transmit their data or how
the Functions they use are supported. Their primary concern is service that
addresses their needs
Success will depend on each players ability to combine its own differentiating
strengths (such as Customer Management, network assets and service
creation with the capabilities of partners to create seamless communication
services that meet the needs of targeted customer segments - IBM