Retail Staffing Tips
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Searching, hiring, rewarding, retaining, and staff turnover in retail
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Retail Staffing Tips
- 1. All about Staffing for Retailers Debra Templar: Retail Check ups, Tune Ups & Makeovers....It’s in the bag!
- 2. What do the good applicants want? All about staff for retailers
- 4. Good working conditions & a place they can be proud to work
- 6. Appreciation for their work .
- 7. An opportunity to enjoy their work and have some fun
- 8. A job close to home
- 9. Generations X & Y Want: Information. To learn as much as they can. To feel important
- 10. How do you find the good ones? All about staff for retailers
- 11. Great people don’t respond to boring signs *yawn*.
- 12. Referrals are powerful From staff.... From customers...
- 13. Job Listings
- 14. Networking
- 15. Government programs Career Expos
- 16. To find the right employee know what you ARE & aren’t looking for...
- 17. How to identify the good ones? All about staff for retailers
- 18. Traits to Look For Attitude Sales Skills
- 19. People skills
- 20. Listening skills...& common sense
- 21. Motivation Level Promotability + Leadership
- 22. #fail Bright Eyes NOT Slug Eyes #pass
- 23. Hanging onto the good ones All about staff for retailers
- 24. Create a great work environment
- 27. You’re always in recruiting mode.
- 28. Existing staff must know the two preceding rules.
- 29. Understand the power of the “What have you done for me lately?” philosophy.
- 30. Understand that a little staff turnover is healthy.
- 32. One of Australia’s leading retailing experts, Debra Templar just hates bad customer service and stupid business practices. So… she’s on a mission to change them – one slideshow, presentation, book, or training session at a time: "I don't just want to improve how we do business for the customer’s sake but also that we, as business owners, sell more stuff, make lots more profit, and love our businesses back to life!“ E: debra@thetemplargroup.com.auMobile: 0417 532383Skype: debra.templar www.thetemplargroup.com.au www.twitter.com/DebraTemplar Photos are from www.istockphoto.com and http://shoppologist.blogspot.com
Editor's Notes
- If you offer award wages or low wages, applicants get the message that that’s all you think they’re worth and that you don’t value your staffvery much.Remember most applicants could make more money collecting rubbish or cleaning houses, but they would rather work in your shop.
- Staff want to work in clean and up-to-date places. That shouldn’t be a problem because every customer wants that as well, and your shop has a great atmosphere, yes?No one wants to hear “Euuuuwww, you work there?!”People want to be proud of the business and surroundings they work in.
- Respecting your staff’s opinions makes them feel part of your business team – it makes them feel important. Let your staff know that you value their views.
- When you humourise, you humanise
- Many prospective staff members are willing to work for less if the job is convenient.With traffic and congestion, the cost of petrol and the wear and tear on your carand your nerves, is it worth it to travel?Many people don’t think so.People compromise manyissues for the sake ofconvenience.
- They are loyal to themselves first. They want info for what it means to them. They feel important by being given responsibility. They want to learn from you (so that they can move on).
- Get creative! Use yourselling skills tosell yourself!
- Staff referrals are great because these staff like the shop so much that they want their friends to work there as well.Retailers often overlook customer referrals, probably because they’re embarrassed to tell their customers that they need help. The owner of a shop near me admitted to me that he had a real problem attracting help. I never knew that he had this problem. He refused to put signs in the windows and was too proud to ask for referrals. We wrote a clever flyer that he handed only customers he knew – he was able to fill his open positions.
- If you rate staff on a scale of 1 – 5, don’t be afraid to hire the 5s just because they make you feel inferior. You need great staff to make your business grow; weak ones will drag you down.
- Slug eyed people willdestroy a business.They can’t get out of their own way,let alone help anyone else.Bright –eyed people are WILLING –to learn, to be of service,to admit mistakes, to follow through...
- Conduct training .Make work fun.Treat staff as individuals.Establishboundaries.Avoidpetty rules.Create task lists.Be an effective manager.
- An opening always exists for someone good.You’re always in recruiting mode.All your staff mustknow the twopreceding rules.